Thirteen Group

A housing association

Thirteen was created in April 2014 from the merger of two North East housing groups, Fabrick and Vela. This Housing Association is not strictly subject to the Freedom of Information Act but according to the Housing Corporation: "You can also write to housing associations. Most try to be as open as possible and will provide you with information when they are able. The Housing Corporation requires housing associations to be accessible, accountable and transparent to residents and other stakeholders. The National Housing Federation Code of Governance states that associations should operate in an open and accountable manner by generally making information about their work available to their residents, local communities and other stakeholders." http://www.housingcorp.gov.uk/upload/pdf/FOIAInfoSheet.pdf Also the Information Commissioner has ruled that Housing Associations are subject to the Environmental Information Regulations.

19 requests
Domestic CCTV GDPR 2018
Response by Thirteen Group to Sharoane Corbett on .

Awaiting response.

  Thank you for contacting Thirteen      We know Covid-19 is making this a difficult time for everyone but you can still rent a home and raise r...
Presence of asbestos and mould in Thirteen Group homes
Response by Thirteen Group to Iona on .

Long overdue.

Thank you for contacting Thirteen.   Just confirming that we got your request and your message will now be assigned to a member of our contact tea...
Haunted Housing
Response by Thirteen Group to J. N. Kitchen on .

Long overdue.

  Thank you for contacting Thirteen.        We know Covid-19 is making this a difficult time for everyone but you can still rent a home and rai...
  Thank you for contacting Thirteen.        We know Covid-19 is making this a difficult time for everyone but you can still rent a home and rai...
Housing Allocations for the Hartlepool Area
Response by Thirteen Group to David Taylor on .

Long overdue.

Thank you for contacting Thirteen.   Just confirming that we got your request and your message will now be assigned to a member of our contact tea...
Mobile and Telephony contracts
Response by Thirteen Group to Terry Shepherd on .

Long overdue.

Thank you for contacting Thirteen.   Just confirming that we got your request and your message will now be assigned to a member of our contact tea...
Recruitment Agency Spend
Response by Thirteen Group to Terry Tibbs on .

Awaiting classification.

Thank you for contacting Thirteen.   Just confirming that we got your request and your message will now be assigned to a member of our contact tea...
Haunted Housing Stock
Response by Thirteen Group to J. N. Kitchen on .

Long overdue.

Thank you for contacting Thirteen, if you are requesting a repair did you know you can request this on your account’s self-service portal using the f...
OT Assessment Waiting List Numbers - HA
Response by Thirteen Group to Nikki Thompson on .

Awaiting classification.

Thank you for contacting Thirteen, if you are requesting a repair did you know you can request this on your account’s self-service portal using the f...
Use of automatic calling system
Response by Thirteen Group to Mr Brown on .

Long overdue.

Thank you for contacting Thirteen, if you are requesting a repair did you know you can request this on your account’s self-service portal using the f...
Thank you for contacting Thirteen, if you are requesting a repair please register with our self-service portal using the following link. [1]https://...
Dear Mr Smith   I am writing with reference to your email dated 16^th May 2018 in relation to the above. As Thirteen is not a public body and has...
Statistics Surrounding Agency Spend
Request to Thirteen Group by B Lilley. Annotated by Peter Smith on .

Refused.

Hi. I have been trying to get The Thirteen Group to reply to one of my requests, but they won't, so I have contacted the information commissioners offi...
Number of disabled people you employ
Request to Thirteen Group by Albie abbot. Annotated by Peter Smith on .

Refused.

Hi. I have been trying to get The Thirteen Group to reply to one of my requests, but they won't, so I have contacted the information commissioners offi...
Properties in Stockton On Tees Borough.
Request to Thirteen Group by Peter Smith. Annotated by Peter Smith on .

Long overdue.

I have thought about this and asked the information commissioners office to investigate into it and see what they think.
Heat Network Regulations
Response by Thirteen Group to Matt Landick on .

Long overdue.

  Thank you for contacting Thirteen Customer Services. Your request has been received and is being reviewed by our Customer Service staff. We aim...
Disability adapted housing currently on stock register
Response by Thirteen Group to L Flint on .

Long overdue.

 Thank you for your email. We appreciate you contacting us and are dedicated to providing a quality service by responding to your query as quickl...
Hello, Please could you resend your original email? Many Thanks Jamie
Good Afternoon Thanks for you email. This has been forwarded to M & E Manager David Cousans. Many Thanks Jamie

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