Thames Water

A water company

You only have a right in law to access information about the environment from this authority

The Upper Tribunal’s judgment in the matter of Fish Legal & Emily Shirley v Information Commissioner & Others [2015] UKUT 0052 (AAC), handed down on 20 February 2015, was that Water and Sewerage companies are subject to the Environmental Information Regulations 2004 (EIR).

Please do not submit any requests for information which is not environmental in nature, as these may not be replied to by the authority.

128 requests

(page 5)

Water charges for property on Bordars Road,w7
Response by Thames Water to Pratik Shah on .

Long overdue.

Thanks for your email. We will look into this for you and we’ll be in touch within 10 working days. If you have an emergency, like sewer flooding...
Dog Mess (TW)
Response by Thames Water to Hugh Roberts on .

Successful.

Thames Water Customer Resolution PO Box 436 Swindon SN38 1TU Telephone:  08457 200897 Fax:  01793 424291 Email: [1][Thames Water request email]...
Road Fuel Buying Arrangements
Response by Thames Water to Susan Potter on .

Information not held.

Thames Water Customer Resolution PO Box 436 Swindon SN38 1TU Telephone:  08457 200897 Fax:  01793 424291 Email: [1][Thames Water request email]...
Water Leakage Data in London
Response by Thames Water to J. Beale on .

Refused.

Thames Water Customer Resolution PO Box 436 Swindon SN38 1TU Telephone:  08457 200897 Fax:  01793 424291 Email: [1][Thames Water request email]...
The 'blue' New River
Response by Thames Water to charles fenton on .

Partially successful.

Thanks for your email. We will look into this for you and we’ll be in touch within 10 working days. If you have an emergency, like sewer flooding...
Road closures
Response by Thames Water to dh on .

Long overdue.

Thames Water Customer Insight & Resolution PO Box 436 Swindon SN38 1TU Telephone:  08457 200897 Fax:  01793 424291 Email: [1][Thames Water requ...
River flow rates tidal thames
Response by Thames Water to A. Ballardie on .

Information not held.

Thames Water Customer Resolution PO Box 436 Swindon SN38 1TU Telephone:  0845 6410 038 Fax:  01793 424291 Email: [1][Thames Water request emai...
Operation of Kent Gate Way Pumping Station
Response by Thames Water to K. C. Nicholls on .

Awaiting classification.

Thames Water Customer Resolution PO Box 436 Swindon SN38 1TU Telephone:  0845 641 0038 Fax:  01793 424291 Email: [1][Thames Water request email...
Flood protection
Request sent to Thames Water by Gerald Gilbert on .

Long overdue.

Flow balancing is a key element in managing complex water management systems. In the Thames Valley there is a major stored water capacity, with pumpi...
Spending for repairs of burst water mains in Rotherhithe
Follow up sent to Thames Water by Jenni Chattaway on .

Long overdue.

I am writing in response to the FOI request. By law, this should have been responded to promptly and by 25 November 2013? Yours faithfully, Jenn...
Thames Water Customer Insight & Resolution PO Box 436 Swindon SN38 1TU Telephone:  08457 200897 Fax:  01793 424291 Email: [1][Thames Water requ...
Ingredients for London Thames Water
Request to Thames Water by Charlie Faulknor. Annotated by jojo on .

Refused.

What about the "freedom of Information act" . It is strange they will not divulge what they put in our water supply. This is information should be abso...
Planned and Reactive Building Maintenance
Response by Thames Water to Alan Noakes on .

Refused.

Thames Water Customer Relations Customer Service PO Box 436 Swindon SN38 1TU Telephone:  08457 200897 Fax:  01793 424291 Email: [1][Thames Wat...
Thank you for your email. Your query is now under investigation with a dedicated member of Thames Water's Customer Relations team and I would like t...
Thames Water Customer Relations Customer Service PO Box 436 Swindon SN38 1TU Telephone:  08457 200897 Fax:  01793 424291 Email: [1][Thames Wat...
odour emmissions from Sewage Works
Response by Thames Water to john stanley on .

Waiting clarification.

Thames Water Customer Relations Customer Service PO Box 436 Swindon SN38 1TU Telephone:  08457 200897 Fax:  01793 424291 Email: [1][Thames Wat...
Thnaks for investigating this matter which is now closed. Yours faithfully, Jonney Hughes
Cryptosporidia oocysts in drinking water
Response by Thames Water to Dr.Howard T Dryden on .

Information not held.

Thames Water Customer Relations Customer Services P.O. Box 436 Swindon SN38 1TU Telephone: 08457 200897 Fax: 01793 424291 E-mail: [Thames Water reques...
Sewage pollution levels over time for River Thames tideway
Response by Thames Water to Shirley P{assmore on .

Partially successful.

Thank you for your email. Your query is now under investigation with a dedicated member of Thames Water's Customer Relations team and I would like to...
Thames Water Customer Relations Customer Services P.O. Box 436 Swindon SN38 1TU Telephone: 08456 410033 Fax: 01793 424291 E-mail: [Thames Water reques...
Do you use recycled paper when sending a household bill?
Response by Thames Water to Maria on .

Successful.

Thames Water Customer Relations Customer Services P.O. Box 436 Swindon SN38 1TU Telephone: 08457 200897 Fax: 01793 424291 E-mail: [Thames Water reques...
Mis-fuelling of motor vehicles
Response by Thames Water to Nick Panchaud on .

Long overdue.

Thames Water Customer Relations Customer Services P.O. Box 436 Swindon SN38 1TU Telephone: 08457 200897 Fax: 01793 424291 E-mail: [Thames Water reques...
Mis-fuelling of motor vehicles
Request to Thames Water by Nick Panchaud. Annotated by Richard Taylor on .

Long overdue.

The email address provided for the procurement department was: suppliersenquiry at thameswater.co.uk -- Richard - WhatDoTheyKnow.com volunteer
Sewage pipe under proposed new railway
Response by Thames Water to Ian Salisbury on .

Information not held.

Thank you for your email. Your query is now under investigation with a dedicated member of Thames Water's Customer Relations team and I would like to...
Thames Water Customer Relations Customer Services P.O. Box 436 Swindon SN38 1TU Telephone: 08457 200897 Fax: 01793 424291 E-mail: [Thames Water reques...

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