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Dear Ms Thornton,
Environmental Information Request Response
1. Background
Thank you for your request for information unde...
Dear Ms Doe,
INTERNAL REVIEW
The Internal Review, that you requested, has now been completed and the original decision has been upheld. The factors...
28 August, 2016
Environmental Information Request Response
Dear Ms Bray,
1. Background
I refer to your request for information under the Environme...
Dear Mr. Valentine,
Thank you. A member of our team will be in contact with you shortly.
Regards,
EIR Officer
Dear Mr Hai,
Please refer to the instructions on our website http://www.thameswater.co.uk/help-and-advice/9781.htm which advise calling the sewer bloc...
Thank you for this comprehensive and timely information.
Yours sincerely,
Ian Salisbury
Dear Mr Pelota,
I can confirm that all incidents reported had the same cause i.e. were caused by 'wet wipes' in the sewer. As we now feel that we have...
Dear Mr Lee,
I have carried out an Internal Review of your request and have found that we did not respond to your request within the timescales set ou...
By law, you are obliged to respond to my request asking for the data in the dates outlined previously. If I do not receive a reply by the end of the...
the formation I requested on 29/11/15 and follow up request on 29/1/16 for the location of fresh water extraction Licences between Cranleigh and Guil...
Thames Water
Customer Resolution
PO Box 436
Swanson
SN38 1TU
Telephone: 0800 3169800
Fax: 01793 424291
Email: [1][email address]
13 Novembe...
Dear Ms Cormorant,
The level of chorine put in the water for each Water Supply Zone is available on our web site if you enter the postcode for your pr...
Dear Ms Newton,
My apologies for the delay in responding to your request.
1. Background
I refer to your request for information under the Environmen...
Dear Mr Day,
I have followed up your request for an Internal Review and now enclose a response to your request of 20 November, 2015. Please could you...
Environmental Information Request Response
Dear Mr Chance,
5 February, 2016
1. Background
I refer to your request for information under the Enviro...
Customer Guarantee Scheme 1013539073
Dear Ms Myers
I am writing with reference to your email of 9 October 2015.
Because, we didn't reply...
Dear Mr Batchelor,
I have referred your enquiry to the Sampling Team in Thames Water as I believe this is a more appropriate way of dealing with your...
Following my EIR request of 21 October 2015, I have yet to have any reply.
Please can you provide an explanation for delaying longer than norma...
Thames Water
Customer Insight & Resolution
PO Box 436
Swindon
SN38 1TU
Telephone: 08457 200897
Fax: 01793 424291
Email: [1][Thames Water requ...
Thames Water
Customer Insight & Resolution
PO Box 436
Swindon
SN38 1TU
Telephone: 08457 200897
Fax: 01793 424291
Email: [1][Thames Water requ...
Dear Mr Rafferty,
I set out below the information on Deephams that we hold and note the comments made in my earlier email of 8th May, 2015. We will o...
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of Thames Water's handli...
The foul drainage system in Steventon is at capacity. The Pumping Station in Milton Lane regularly floods with the result that sewage has to be pump...
I am still awaiting a response to the FOI. I would be grateful if you could respond.
Please note the dates in my original request should read as...
Thames Water
Customer Resolution
PO Box 436
Swindon
SN38 1TU
Telephone: 0800 0093932
Fax: 01793 424291
Email: [1][Thames Water request email]...
Only requests made using WhatDoTheyKnow are shown.
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