Thames Water

A water company

You only have a right in law to access information about the environment from this authority

The Upper Tribunal’s judgment in the matter of Fish Legal & Emily Shirley v Information Commissioner & Others [2015] UKUT 0052 (AAC), handed down on 20 February 2015, was that Water and Sewerage companies are subject to the Environmental Information Regulations 2004 (EIR).

Please do not submit any requests for information which is not environmental in nature, as these may not be replied to by the authority.

128 requests
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List of Industrial/ Trade Effluent Dischargers
Response by Thames Water to Emma Thornton on .

Refused.

Dear Ms Thornton,   Environmental Information Request Response   1.            Background   Thank you for your request for information unde...
Copy of Thames Water Resale Order 2006 Agreements with London Local Authorities
Response by Thames Water to Ms J Doe on .

Awaiting classification.

Dear Ms Doe, INTERNAL REVIEW The Internal Review, that you requested, has now been completed and the original decision has been upheld. The factors...
Flooding under railway bridge on Emmbrook Road, Wokingham from Thames Water assets
Response by Thames Water to Prue Bray on .

Successful.

28 August, 2016 Environmental Information Request Response Dear Ms Bray, 1. Background I refer to your request for information under the Environme...
Water Consumption
Response by Thames Water to Max Valentine on .

Handled by postal mail.

Dear Mr. Valentine, Thank you. A member of our team will be in contact with you shortly. Regards, EIR Officer
Dumping waste down the drain
Response by Thames Water to Abdul Hai on .

Successful.

Dear Mr Hai, Please refer to the instructions on our website http://www.thameswater.co.uk/help-and-advice/9781.htm which advise calling the sewer bloc...
Pumping Station, Brookside, Thame, Oxfordshire
Follow up sent to Thames Water by Ian Salisbury on .

Successful.

Thank you for this comprehensive and timely information. Yours sincerely, Ian Salisbury
sewage / blockage Woodbourne Avenue
Response by Thames Water to N Pelota on .

Awaiting classification.

Dear Mr Pelota, I can confirm that all incidents reported had the same cause i.e. were caused by 'wet wipes' in the sewer. As we now feel that we have...
Monitoring of Radioactivity of waste with The Public Sewer
Response by Thames Water to Darryl J Lee (Mr.) on .

Information not held.

Dear Mr Lee, I have carried out an Internal Review of your request and have found that we did not respond to your request within the timescales set ou...
Sewage discharge volumes from Deephams STW in July 2015
Follow up sent to Thames Water by Holly Downing on .

Long overdue.

By law, you are obliged to respond to my request asking for the data in the dates outlined previously. If I do not receive a reply by the end of the...
FOI request drinking water extraction licenses between Cranleigh and Guildford
Follow up sent to Thames Water by S. Jeacock. on .

Awaiting internal review.

the formation I requested on 29/11/15 and follow up request on 29/1/16 for the location of fresh water extraction Licences between Cranleigh and Guil...
Water cosumption by POSTCODE
Response by Thames Water to frank on .

Waiting clarification.

Thames Water Customer Resolution PO Box 436 Swanson SN38 1TU Telephone:  0800 3169800 Fax:  01793 424291 Email: [1][email address] 13 Novembe...
Thames Water Added Trace Substances
Response by Thames Water to Delilah Cormorant (Account suspended) on .

Successful.

Dear Ms Cormorant, The level of chorine put in the water for each Water Supply Zone is available on our web site if you enter the postcode for your pr...
Hydrogen Sulphide present at ground level
Response by Thames Water to trace newton on .

Successful.

Dear Ms Newton, My apologies for the delay in responding to your request. 1. Background I refer to your request for information under the Environmen...
Green Belt
Response by Thames Water to Alan Day on .

Successful.

Dear Mr Day, I have followed up your request for an Internal Review and now enclose a response to your request of 20 November, 2015. Please could you...
Water usage in Wandsworth
Response by Thames Water to Tom Chance on .

Successful.

Environmental Information Request Response Dear Mr Chance, 5 February, 2016 1. Background I refer to your request for information under the Enviro...
Possible surge in chlorine level?
Response by Thames Water to A Myers on .

Partially successful.

Customer Guarantee Scheme 1013539073 Dear Ms Myers   I am writing with reference to your email of 9 October 2015.   Because, we didn't reply...
Increase in chlorine level causing rash
Response by Thames Water to J Batchelor on .

Partially successful.

Dear Mr Batchelor, I have referred your enquiry to the Sampling Team in Thames Water as I believe this is a more appropriate way of dealing with your...
Burst water mains
Follow up sent to Thames Water by Francis Bernstein on .

Long overdue.

Following my EIR request of 21 October 2015, I have yet to have any reply. Please can you provide an explanation for delaying longer than norma...
Burst Water pipes
Response by Thames Water to Paul McLaughlin on .

Partially successful.

Thames Water Customer Insight & Resolution PO Box 436 Swindon SN38 1TU Telephone:  08457 200897 Fax:  01793 424291 Email: [1][Thames Water requ...
Flouride in water in SW12
Response by Thames Water to Dr John Studley on .

Refused.

Thames Water Customer Insight & Resolution PO Box 436 Swindon SN38 1TU Telephone:  08457 200897 Fax:  01793 424291 Email: [1][Thames Water requ...
Sewage discharges over time for Deephams and Abbey Mills on the River Lee/Lea
Response by Thames Water to Damian Rafferty on .

Partially successful.

Dear Mr Rafferty, I set out below the information on Deephams that we hold and note the comments made in my earlier email of 8th May, 2015. We will o...
Metering of temporary Water Supply
Internal review request sent to Thames Water by Jerry Hewitt on .

Awaiting internal review.

Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Thames Water's handli...
Removal of sewage by bowser movements from Milton Lane Pumping station, Steventon.
Request sent to Thames Water by Dr Christopher RobWilding on .

Long overdue.

The foul drainage system in Steventon is at capacity. The Pumping Station in Milton Lane regularly floods with the result that sewage has to be pump...
Water leak reports
Follow up sent to Thames Water by Charles Cleal on .

Awaiting internal review.

I am still awaiting a response to the FOI. I would be grateful if you could respond. Please note the dates in my original request should read as...
Statutory Work
Response by Thames Water to Farouk Missoum on .

Successful.

Thames Water Customer Resolution PO Box 436 Swindon SN38 1TU Telephone:  0800 0093932 Fax:  01793 424291 Email: [1][Thames Water request email]...

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