Southern Water Services Limited

A water company, also called Southern Water

You only have a right in law to access information about the environment from this authority

The Upper Tribunal’s judgment in the matter of Fish Legal & Emily Shirley v Information Commissioner & Others [2015] UKUT 0052 (AAC), handed down on 20 February 2015, was that Water and Water and Sewerage companies are subject to the Environmental Information Regulations 2004 (EIR).

Please do not submit any requests for information which is not environmental in nature, as these may not be replied to by the authority.

70 requests
Historic sewer flooding
Request sent to Southern Water Services Limited by Duncan Nicholls on .

Awaiting response.

I am investigating the flood risk to a site in Edenbridge, for a location between High Street and Mont St Aignan Way. Can you advise if there are an...
Effluent discharge from Faversham Sewage Works
Response by Southern Water Services Limited to Harold Goodwin on .

Partially successful.

Mr Goodwin Our Reference: 8000907230 [FOI #348208 email]   Date: 2 September  2016   Contact: 01273 663671   Dear Mr Goodwin   TThe he E...
Dear Mr Patel, As per your environmental information request, please find the attached letter. If you have any further questions or queries, please...
Release of sewage into Faversham Creek
Response by Southern Water Services Limited to Anna Bales on .

Awaiting classification.

Dear Ms Bales, As per your environmental information request, please find the attached letter. If you have any further questions or queries, please d...
Special Trust Accounts
Response by Southern Water Services Limited to George Tsigarides on .

Partially successful.

Dear Mr Tsigarides, Thank you for your information request. We can confirm that Southern Water does hold information of the type you have requested a...
Bills
Response by Southern Water Services Limited to Gogos on .

Refused.

Dear Gogos, Your requested does not fit within the definition of environmental information at Reg.2. But if you contact our customer service team on...
Dear Mr Card, Thank you for your environmental information request. We can confirm that Southern Water does hold information of the type you have req...
Dear Mr Christodoulou, Your requested does not fit within the definition of environmental information at Reg.2. But if you contact our customer servi...
Dear Mr Christodoulou, Your requested does not fit within the definition of environmental information at Reg.2. But if you contact our customer servi...
Account Holders and Account Owners
Response by Southern Water Services Limited to Gogos on .

Partially successful.

        Date: 16 December 2019   Contact: 0330 303 1271   Dear Mr Gogos   Request for Information Reference 8001764553   Thank you f...
Property flooding twice in two weeks
Response by Southern Water Services Limited to Ron Gray on .

Successful.

        Date: 22 November 2019   Contact: 0330 303 1271   Dear Mr Gray   TThe he Environmental Information Regulations 2004 Request fo...
Security Trustee
Response by Southern Water Services Limited to George Tsigarides on .

Partially successful.

        Date: 7 November 2019     Contact: 0330 303 1271     Dear Mr Tsigarides   TThe he Environmental Information Regulations 2004 R...
        Date: 30 October 2019   Contact: 0330 303 1271   Dear Mr Christodoulou   TThe he Environmental Information Regulations 2004 Re...
Smart Meters
Response by Southern Water Services Limited to George Tsigarides on .

Successful.

Dear Mr Tsigarides Please find attached a reply to your enquiry received 3 October 2019. Yours Sincerly Customer Services This e-mail is intend...
  Our ref [FOI #602976 email] 8001726864   Date 17 September 2019   Contact Tel     0330 303 1271   Dear Mr Tsigarides The Envi...
Land ownership property boundaries
Response by Southern Water Services Limited to kieran foster on .

Awaiting classification.

[FOI #578100 email] Date: 8001670009   Contact: 0330 303 1271         Dear Mr Foster   TThe he Environmental Information Regulations 200...
We really care about what our customers think about Southern Water’s service. We would appreciate you taking a few moments to answer a couple of qu...
[FOI #544526 email] Date: 25 April 2019   Contact: 0330 303 1368       Dear Mr Card TThe he Environmental Information Regulations 2004 Req...
LandSearch
Response by Southern Water Services Limited to P. Gradwell on .

Awaiting classification.

We really care about what our customers think about Southern Water’s service. We would appreciate you taking a few moments to answer a couple of qu...
We really care about what our customers think about Southern Water’s service. We would appreciate you taking a few moments to answer a couple of qu...
Drainage
Response by Southern Water Services Limited to Jane Laming on .

Awaiting classification.

We really care about what our customers think about Southern Water’s service. We would appreciate you taking a few moments to answer a couple of qu...
Lord of the Manor Abstraction Thanet
Response by Southern Water Services Limited to Richard Card on .

Successful.

Mr Card Our Ref: 8001524316 [FOI #510640 email] Date: 28 September 2018 Telephone: 01273 663727 Fax: 01903 691435   Dear Mr Card   TThe...
Water and drainage map
Response by Southern Water Services Limited to Richard Hannam on .

Long overdue.

Dear Customer,   Thanks for your email. We’re on the case and will respond within 10 working days.   If you need to contact us, call 0330 303...
We really care about what our customers think about Southern Water’s service. We would appreciate you taking a few moments to answer a couple of qu...
We really care about what our customers think about Southern Water’s service. We would appreciate you taking a few moments to answer a couple of qu...

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