Govia Thameslink Railway Limited

A railway company, also called Southern Railway

You only have a right in law to access information about the environment from this authority

Southern Railway is not subject to FOI.

We have included Southern Railway on our site because we believe the company is subject to the Environmental Information Regulations (EIR).

Railway companies have a number of special powers including powers of detention. See also paragraph 52 to 56 of the ruling in Fish Legal v IC & Ors which considers the type of 'special powers;' that mean a body is subject to EIR.

31 requests
Class 700 On-Board Announcements
Response by Govia Thameslink Railway Limited to Denis Husak on .

Awaiting classification.

Dear Denis,    Thank you for taking the time to contact us in regards to obtaining a copy of the sound files for the onboard voice announcements. ...
Class 700 Voice announcements
Response by Govia Thameslink Railway Limited to TLbke on .

Awaiting classification.

              Dear Toby   Thank you for taking the time to contact us, I do hope you are keeping well.    Can I please ask you require thes...
ITSO Smartcard usage
Response by Govia Thameslink Railway Limited to D Wheatley on .

Partially successful.

Daar D Wheatley,    I am contacting you in regards to your enquiry relating to ITSO smartcards on on our services.    We did forward your feedback...
Dear Tom,  Many thanks for your e-mail and your interest in our services.  Unfortunately we are unable to provide you with the information requeste...
Julie Berry Announcements on Southern Trains
Response by Govia Thameslink Railway Limited to Max West on .

Information not held.

Dear Sir/Madam, We appreciate you taking the time to contact us.  Please accept this acknowledgement as confirmation that we have received your qu...
Customer Service Contact Centre
Response by Govia Thameslink Railway Limited to Laura Rhoney on .

Refused.

Dear Laura, Thank you for taking the time to get in touch. GTR is a private company and is not a 'government' department. Therefore, Freedom Of In...
Animals being hit by trains
Response by Govia Thameslink Railway Limited to William Skewis on .

Information not held.

Dear Mr Skewis,  Thank you for taking the time to contact us.  Unfortunately, we are unable to provide you with any information regarding this mat...
Harpenden 2018 train statistics
Response by Govia Thameslink Railway Limited to James Gardner on .

Successful.

Dear Mr Gardner ​ As I mentioned previously, you have received payments via the Delay Repay scheme during the validity of the annual season ticket v...
FM - Hard Services
Response by Govia Thameslink Railway Limited to Craig Wilkinson on .

Long overdue.

Dear Sir/Madam We appreciate you taking the time to contact us. Please accept this acknowledgement as confirmation that we have received your quer...
Dear Mr Joseph Thank you for your reply. As a customer service portal we are unable to assist you with queries of this nature. Requests for informa...
Julie Berry train announcements
Response by Govia Thameslink Railway Limited to Josh Rubio on .

Information not held.

Dear Josh, Thank you for contacting us in regards to your request for a copy of the recording of the announcements on board our trains. Unfortunat...
Dear Sir/Madam We appreciate you taking the time to contact us. Please accept this acknowledgement as confirmation that we have received your quer...
Dear Mr Cameron Thank you for taking the time to contact us with regards to requesting Southern Railways Performance between Redhill and London. I...
Dear Nadeem, Thank you for getting in contact with us regarding the procedure for dismissal. Unfortunately, we are unable to give out this informa...
First class fines
Response by Govia Thameslink Railway Limited to Riley Krause on .

Information not held.

Dear Riley,  Thank you for contacting us.  I appreciate that you would like for the statistics relating to fines which are issued as a result of p...
Health and safety at Stevenage station
Response by Govia Thameslink Railway Limited to Jack Summers on .

Information not held.

Dear Mr Summers Thanks for getting in touch further concerning your request for information. I'm sorry to learn that you are unhappy with our prev...
Dear Mr Smith As a private organisation we are not obliged to comply with freedom of information requests. These are only applicable for public bodie...
London Midland Commuters 2012-2017
Response by Govia Thameslink Railway Limited to Ben Tyler on .

Information not held.

Dear Ben, Thank you for your email. I appreciate that you have requested Environmental Information Regulations for London Midland services between...
Dear Sir/Madam We appreciate you taking the time to contact us.  Please accept this acknowledgement as confirmation that we have received your que...
Drivers Diagrams
Response by Govia Thameslink Railway Limited to Max West on .

Refused.

Dear Max West Thank you for contacting us concerning Driver Diagrams. I understand that you'd like information regarding our scheduling system, st...
Accounts Payable information
Response by Govia Thameslink Railway Limited to John Clancy on .

Long overdue.

Dear John Clancy,   Thank you for getting in touch with us. As GTR are a private body, and not a government led company, Freedom of Information...
Dear Mr Edwards   Thank you for getting in touch with us regarding Denmark Hill station. I appreciate you taking the time to raise your concerns w...
Diragram for British Rail Class 313 units
Response by Govia Thameslink Railway Limited to Andrew Strydom on .

Information not held.

Dear Andrew, Thank you for contacting us regarding your request for diagrams of our Class 313 trains. i have been looking into this for you. Unfor...
Dear Sir/Madam We appreciate you taking the time to contact us. Our Customer Service team aim to respond in full to your enquiry within 10 working d...
Dear Sir/Madam We appreciate you taking the time to contact us. We aim to respond in full to your enquiry within 10 working days. Please be advise...

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