ScotRail Trains Limited

A public corporation, a railway company and a Government owned rail operator of "last resort", also called ScotRail

ScotRail Trains is a the operator of 'ScotRail' branded services in Scotland, which commenced operation on 1 April 2022, taking over services from the previous franchisee, Abellio ScotRail Limited [1]

ScotRail Trains is an 'operator of last resort' which is wholly owned by the Scottish Ministers via their holding company, Scottish Rail Holdings Limited, and is subject to both the Freedom of Information (Scotland) Act, and the Environmental Information (Scotland) Regulations.

You may wish to consider whether the information you seek would actually be held by another body - such as Transport Scotland, or Network Rail, and make a request to them instead.

You should not use our service to contact this body with any customer service enquiries - find out why.

This company was previously called SOLR1 LIMITED.

54 requests
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Travel for under 22's
Response by ScotRail Trains Limited to Paul Temple on .

Information not held.

Dear Paul Temple   Please find attached letter of response to your FOI request.   Kind Regards   FOI Team Classified as INTERNAL Paul Te...
Automated Announcements mp3
Response by ScotRail Trains Limited to Lewis Aird on .

Awaiting classification.

Dear Lewis Aird Please find attached letter of response for your FOI request. Kind Regards FOI Team Classified as INTERNAL Lewis Aird [FOI #864...
Class 334 Livery Designs
Response by ScotRail Trains Limited to C MacHinnis on .

Awaiting classification.

Hello Mr MacHinnis Please see attached response to your FOI request Thanks FOI Team Classified as INTERNAL 2 1 3 4 5 6 7 8 9 GRID DRAWING...
Future of your HST trains.
Response by ScotRail Trains Limited to Darren Bell on .

Awaiting classification.

Good morning, Thank you for your prompt reply and offer to extend to 07/06/2022 to allow for the public holidays. This is much appreciated. We will en...
Scrapping of the Class 320 and 318 EMUs
Response by ScotRail Trains Limited to mats on .

Refused.

Dear Marissa McCartney Please find attached response to your FOI request. Kind Regards FOI Team Classified as INTERNAL Marisa McCartney [FOI #858...
Copies of all scripts and templates that are used by your customer service.
Response by ScotRail Trains Limited to Malcolm Hughes on .

Awaiting classification.

Hello Mr Hughes Please see attached response to your FOI request Thanks FOI Team Classified as INTERNAL Dear {!Contact.FirstName}, Thank you for...
Cost efficiency statistics
Response by ScotRail Trains Limited to Mr Fairweather on .

Successful.

Dear M Fairweather Please find attached letter of response for your FOI request. Kind Regards FOI Team Classified as INTERNAL M Fairweather [FOI...
Assisted Travel team email
Response by ScotRail Trains Limited to Bob Packard on .

Awaiting classification.

Classified as INTERNAL Bob Packard [FOI #863513 email] SRT 101 23/05/2022 Dear Mr Packard I am writing in response to your Freedom of Information req...
Contents of RDG Accessibility email group for last 12 months
Response by ScotRail Trains Limited to Doug Paulley on .

Refused.

Hello Mr Pauley   Please see attached response to you FOI review request Thanks FOI Team Classified as INTERNAL Doug Paulley [FOI #850787 em...
Train seating plans for reservations
Follow up sent to ScotRail Trains Limited by Wex Cel on .

Successful.

Dear FOI, Thank you, I appreciate my request being responded to promptly with the staffing shortages you must be suffering. Many thanks for your time....
December 2021-May 2022 train crew diagrams
Response by ScotRail Trains Limited to I Kardum on .

Refused.

Dear I Kardum Please find attached response for your FOI request. Kind Regards FOI Teamj Classified as INTERNAL I Kardum [FOI #862546 email] SRT...
Hanover
Response by ScotRail Trains Limited to Ashley Williams on .

Information not held.

Dear Ashley Williams Please find attached response for your FOI request. Kind Regards FOI Team Classified as INTERNAL Ashley Williams [FOI #86223...
On-Board Train Announcements
Response by ScotRail Trains Limited to Jay Collins on .

Refused.

Dear Mr Collins Please find attached letter of response for your FOI request. Kind Regards FOI Team Classified as INTERNAL Jay Collins [FOI #8553...
Youtube videos recently published.
Response by ScotRail Trains Limited to Alan Morrison on .

Information not held.

Hello Mr Morrison Please see attached response to your FOI request Thanks FOI Team Classified as INTERNAL Alan Morrison [FOI #855214 email] SRT 06...
Scotrail catering trolleys.
Response by ScotRail Trains Limited to Adam Jenkins on .

Successful.

Dear Mr Jenkins Please find attached a response for your FOI request with additional attachment. Kind Regards FOI Team Classified as INTERNAL Ligh...
Copies of sound files and scripts and information about your automated announcements.
Response by ScotRail Trains Limited to Brian Davis on .

Successful.

Good afternoon Mr Davis, Apologies but it appears only one of the documents sent (the Dunfermline information). I have now attached the sheet which re...
Contents of Customer Information Group meeting on 17th February 2022
Response by ScotRail Trains Limited to Doug Paulley on .

Successful.

Dear Mr Paulley Please find attached letter of response for your FOI request. Kind Regards FOI Team Classified as INTERNAL Doug Paulley [FOI #856...
Unit Diagrams December 2021/May 2022
Response by ScotRail Trains Limited to Sean Jackson on .

Delayed.

Hello Mr Jackson Please see attached response to your FOI request Thanks FOI Team Classified as INTERNAL Sean Jackson [FOI #849698 email] SRT 001...
Twitter accounts that are currently blocked and muted by your @ScotRail Twitter account.
Response by ScotRail Trains Limited to David Brown on .

Partially successful.

Dear Mr Brown Please find attached response to your FOI request. Kind Regards FOI Team Classified as INTERNAL David Brown [FOI #850797 email] SRT...
Current fleet list of all Scotrail road vehicles.
Response by ScotRail Trains Limited to Craig Walker on .

Partially successful.

Dear Mr Walker Please find attached letter of response for your FOI request and additional attachment. Kind Regards FOI Team Classified as INTERNAL...
Complaints about station staff.
Response by ScotRail Trains Limited to Steven Wright on .

Successful.

Dear Mr Wright Please find attached the response to your FOI request. Kind Regards FOI Team Classified as INTERNAL Steven Wright [FOI #850804 ema...
Station managers.
Response by ScotRail Trains Limited to Arthur Dickson on .

Refused.

Dear Mr Dickson Please find attached letter of response to your FOI request plus additional attachment. Kind Regards FOI Team Classified as INTERNA...
Complaints that have been received about your Twitter service.
Response by ScotRail Trains Limited to Andrew Green on .

Information not held.

Dear Mr Green Please find attached the response to your FOI request. Kind Regards FOI Team Classified as INTERNAL Andrew Green [FOI #851041 email]...
Taxis booked for railway passengers.
Response by ScotRail Trains Limited to Matthew Jackson on .

Information not held.

Dear Mr Jackson Please find attached the response to your FOI request. Kind Regards FOI Team Classified as INTERNAL Matthew Jackson [FOI #850805...
Free train travel for Ukrainian refugees.
Response by ScotRail Trains Limited to Simon Atkinson on .

Successful.

Dear Mr Atkinson Please find attached the response to your FOI request. Kind Regards FOI Team Classified as INTERNAL Simon Atkinson [FOI #850799 e...

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