Royal Mail Group Limited

A public authority, also called Royal Mail Group

This authority is not subject to FOI law, so is not legally obliged to respond (details).

Royal Mail Group is no longer wholly owned by the Government and is no longer formally subject to FOI legislation.

We are continuing to list it on account of its significant public responsibilities: why?

If you are looking for information regarding your own circumstances (e.g. lost parcels, information about services), you should contact Royal Mail directly. Their email address is: customer.service.team@royalmail.com., or, you can use their website to find relevant contact details.

We list Post Office Limited, the company which runs Post Offices, separately. Please carefully consider which company your request ought be directed to.

779 requests
Make a request to this authority
Disposal of goods from National Return Centre
Response by Royal Mail Group Limited to K Matthews on .

Waiting clarification.

Dear Sir/Madame   Thank you for your email.  As part of Royal Mail’s senior team, I have been asked to respond to you.   Firstly I would like...
Who requested mail to not be delivered?
Request sent to Royal Mail Group Limited by Jane Barker on .

Awaiting response.

On the 5th December 2019 I received my morning post as usual. I was expecting a parcel and had been sent a window of time in which this parcel woul...
International Tracked & Signed Service
Request sent to Royal Mail Group Limited by navartne on .

Delayed.

1) Please provide any changes that your have made to the ‘International Tracked & Signed’ service within the last 6 months. For example, any changes...
Request for GPS Data
Response by Royal Mail Group Limited to Zhi Yuan Teo on .

Awaiting classification.

Dear Zhi Yuan Teo Thank you for bringing the issue below to our attention. As you are wishing to raise a personal delivery matter it would not be app...
Royal Mail Payments to DVLA
Response by Royal Mail Group Limited to Mr Clark on .

Refused.

Dear Mr Clark, Thank you for your e-mail below dated 5 November 2019, in which you request information relating to Royal Mail payments to the DVLA. ....
Request For GPS Data
Request sent to Royal Mail Group Limited by Zhi Yuan Teo on .

Withdrawn by the requester.

I am writing to request for GPS data for the delivery of an item, tracking number NJ609390843GB. The was an expensive eBay purchase, which the sel...
Parcel postboxes
Response by Royal Mail Group Limited to Abdul Hai on .

Refused.

Dear Mr Hai, Thank you for your email. Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it is no longer subject to...
Recorded deliveries to hr29ew
Response by Royal Mail Group Limited to PAUL BERROW on .

Refused.

Dear Mr Berrow,   Thank you for your email dated 08 February 2018 in which you request a list of all recorded deliveries to HR29EW between 30 Sept...
Number of parcels containing illegal items confiscated by Royal Mail Jan 2017 - Jan 2018
Response by Royal Mail Group Limited to Filip Peroni on .

Awaiting classification.

Dear Filip Peroni Thank you for your email in which you request information under the provisions of freedom of information legislation. The informati...
Grievance / Disciplinary / Suspension Records
Response by Royal Mail Group Limited to J. Moore on .

Refused.

Dear J Moore, Thank you for your email in which you request information under the provisions of freedom of information legislation. The information y...
List of Post Offices Investigated for shortfalls in balances and outcomes of investigations
Response by Royal Mail Group Limited to Arun Malhotra on .

Partially successful.

Dear Mr Malhotra,   Ref: Freedom of Information Request - KFME-8Y4K7X   I am writing in response to your email received by Post Office Limited...
Spelling of Aberdyfi/Aberdovey
Response by Royal Mail Group Limited to Shaun Coster on .

Partially successful.

Dear Shaun, Thank you for your email in which you request " the reason for the continued use of the bilingual name for Aberdyfi/Aberdovey". You have r...
Specification for the Tag Code and Route Code barcodes
Request to Royal Mail Group Limited by Josh Walker. Annotated by Maria Grimley on .

Refused.

Thank you Josh Walker for your persistence in this request for transparency with regard to having access to 'date of postage' information. Gone are th...
Postbox Details : Address of all Postboxes in UK as well as age and description
Response by Royal Mail Group Limited to Post Box Visualiser on .

Long overdue.

Dear Sir/Madam I am writing in response to your e-mail below. Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it...
Destruction of Customer`s Mail
Response by Royal Mail Group Limited to dennis fallon on .

Refused.

Dear Mr Fallon   I am writing in response to your request for information dated 28 May 2014. You have requested information under the terms of the...
Location of post boxes CT9 2HT
Response by Royal Mail Group Limited to John McConnell on .

Refused.

Dear Mr McConnell Thank you for your email. Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it is no longer subjec...
Email addresses for Royal Mail customer-facing departments
Response by Royal Mail Group Limited to Mark Goodge on .

Successful.

Dear Mr. Goodge Please find attached a response to your request for information from Royal Mail Group. We aim to answer all requests for information...
National Returns Centre contact details
Response by Royal Mail Group Limited to Kim Morgan on .

Refused.

Dear Ms Morgan   Thank you for your email dated 18 January 2015 within which you request information under the terms of the Freedom of Information...
2nd Class Postal Service
Response by Royal Mail Group Limited to Joseph Walsh on .

Refused.

Dear Joseph,   Thank you for your email in which you request: "What proportion of 2nd Class mail is:- (i) delivered after more than 5 days? (...
Post box locations
Response by Royal Mail Group Limited to C. C. Newey on .

Refused.

Dear C. C. Newey, Thank you for your email in which you request a list of all post boxes in the United Kingdom, along with their geographic location....
Subcontractors
Response by Royal Mail Group Limited to Ian Macdonald on .

Refused.

Dear Mr Macdonald Thank you for your email in which you ask for information relating to a specific subcontractor. You have requested this information...
Royal Mail handling fee
Request to Royal Mail Group Limited by Jonathan Sheppard. Annotated by rob eggett on .

Refused.

2019 and I have just got an £11 fee. Still waiting for answers. .....
Address/Name of PO Box 13657 BIRMINGHAM B2 2FQ
Response by Royal Mail Group Limited to Tony Philips on .

Partially successful.

Dear Mr Philips Please find attached a response to your recent Freedom of Information Request.   Yours sincerely Kate Fearn Company Secretar...
Grounds Maintenance
Response by Royal Mail Group Limited to Steve on .

Refused.

Dear Mr Wright, I am writing in response to your e-mail below. Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it...
Damage by Royal Mail delivery persons
Response by Royal Mail Group Limited to CYRIL KINNEY on .

Long overdue.

Information Rights & Governance Team Royal Mail Sheffield 2nd Floor Pond Street SHEFFIELD S98 6HR Tel: 07587138282 [email address] www.royalmail.com...

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