Royal Mail Group Limited

A public authority, also called Royal Mail Group

Royal Mail Group is no longer wholly owned by the Government and is no longer formally subject to FOI legislation. We are continuing to list it on account of its significant public responsibilities: why?


We list Post Office Limited, the company which runs Post Offices, separately. Please carefully consider which company your request ought be directed to.

661 requests
Track and Trace website user information
Request sent to Royal Mail Group Limited by Joseph Reeves on .
Awaiting response.
I am requesting you provide any policies or information concerning the tracking of individuals using your "Track and Trace" website. Specifically...
Refusing to deliver mail to an address.
Response by Royal Mail Group Limited to Iain Sanders on .
Awaiting classification.
Dear Mr Sanders Thank you for your email dated 28 July 2016 in which you request information under the terms of the Freedom of Information Act 2000....
Post Boxes
Follow up sent to Royal Mail Group Limited by Oscar Acton on .
Refused.
I would like to confirm that this request is now closed due to Royal Mail refusing to provide the information I require. This is due to Royal Mail bein...
Employee Advice
Response by Royal Mail Group Limited to kimberly parish on .
Awaiting classification.
Dear Ms Parish   Re: Freedom of Information Act Request   Thank you for your email of 01 July 2016 in which you request information regarding...
Dear Stuart   Thank you for your email dated 21 November 2015 in which you request information under the terms of the Freedom of Information Act 2...
Unclaimed parcels. Where do they go?
Response by Royal Mail Group Limited to Janna White on .
Awaiting classification.
Dear Janna White   Thank you for your email dated 16 June 2016 in which you request information under the terms of the Freedom of Information Act...
How many packages do you officially lose per year?
Response by Royal Mail Group Limited to Josh Hills on .
Awaiting classification.
Dear Mr Hills Thank you for your email dated 10 June 2016 you ask for information under the terms of the Freedom of Information Act 2000. Following t...
Lost mail value
Response by Royal Mail Group Limited to prescillia vrombaut on .
Awaiting classification.
Dear Ms Vrombaut You can contact Royal Mail Customer Services for assistance by calling 03457 740 740 (Monday to Friday, 8am-6pm, Saturday 8am-1pm and...
Post box locations
Response by Royal Mail Group Limited to Stefan Michael on .
Refused.
Dear Mr Michael, Thank you for your email dated 07 June 2016 in which you ask for the current locations of all post boxes in the UK. You have made you...
Dear Mr Chapman   Thank you for your email. Unfortunately we are not able to provide you with the information you have requested. The Freedom of I...
Gerrards Cross depot
Response by Royal Mail Group Limited to Richard Gilbert on .
Refused.
Dear Mr Gilbert, Thank you for your email dated 11 May 2016 in which you ask for information relating to property at Marsham Way, Gerrards Cross, Buck...
Address/Name of PO Box 13657 BIRMINGHAM B2 2FQ
Request to Royal Mail Group Limited by Tony Philips. Annotated by Paul Langton-Rogers on .
Partially successful.
Poundland for some reason, are well known for using lots and lots of different business names on products they sell, which appear to be either re-packa...
Van service history
Response by Royal Mail Group Limited to Ryan Mackintosh on .
Awaiting classification.
Dear Mr Mackintosh   Thank you for your email dated 29 May 2016. Under the terms of the Freedom of Information Act 2000 you have requested informa...
I have just found this conversation today. Having just received a letter, with legal implications, that is dated 10 days ago I was most interested in y...
lost mail
Response by Royal Mail Group Limited to christina williams on .
Awaiting classification.
Dear Ms Williams Thank you for your email. As your enquiry relates to a specific mail item we would advise to contact Royal Mail's dedicated Customer...
POSTRS
Response by Royal Mail Group Limited to Abdul Hai on .
Refused.
Dear Mr Hai   Thank you for email dated 04 May 2016 in which you request information relating to the number of complaints escalated to POSTRS and...
Post Box painting
Response by Royal Mail Group Limited to Christopher Timms on .
Awaiting classification.
Dear Mr Timms   Thank you for email dated 05 May 2016.   Following the flotation of Royal Mail on the London Stock Exchange in October 2013, i...
Dear Ms Morgan   Thank you for your email dated 18 January 2015 within which you request information under the terms of the Freedom of Information...
Can't find my mail
Response by Royal Mail Group Limited to Shenay on .
Awaiting classification.
Dear Shenay Bhodraj, Thank you for your email dated 04 May 2016. Following the flotation of Royal Mail Group on the London Stock Exchange in 2013, it...
Dear Mr Longhurst, Thank you for your email dated 18 April 2016 in which you ask for information concerning the volume of mail delivered to a specific...
Dear Abdul,   Thank you for your email dated 09 April 2016 in which you ask for information under the terms of the Freedom of Information Act 2000...
Post Box Painting type and schedule
Request to Royal Mail Group Limited by John Gow. Annotated by Jerry on .
Partially successful.
I painted our local box last year. The neighbours noticed, and approved, but the Royal Mail never said anything. They must have noticed; the box was...
Royal Mail Job Applications
Request to Royal Mail Group Limited by Paul Brety. Annotated by ANDY on .
Successful.
i currently have 4 ongoing applications for a postman/woman vacancies dating back to february, i am amazed that the Royal mail do not reply to applican...
Dear Mr Pumfrey,   Thank you for your email dated 18 March 2016 in which you ask for information under the terms of the Freedom of Information Act...
posting boxes in Portsmouth,Hants
Response by Royal Mail Group Limited to Mick Lambe on .
Long overdue.
Dear Mr Lambe Thank you for your email in which you request details regarding the number of post boxes in Church Road, Portsmouth. You have requested...

Only requests made using WhatDoTheyKnow are shown. ?