Royal Mail Group Limited

A public authority, also called Royal Mail Group

This authority is not subject to FOI law, so is not legally obliged to respond (details).

Royal Mail Group is no longer wholly owned by the Government and is no longer formally subject to FOI legislation.

We are continuing to list it on account of its significant public responsibilities: why?

If you are looking for information regarding your own circumstances (e.g. lost parcels, information about services), you should contact Royal Mail directly. Their email address is: customer.service.team@royalmail.com., or, you can use their website to find relevant contact details.

We list Post Office Limited, the company which runs Post Offices, separately. Please carefully consider which company your request ought be directed to.

788 requests
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Covid 19
Response by Royal Mail Group Limited to Mrs Smith on .

Awaiting classification.

Dear Mrs Smith, I am writing in response to your recent Freedom of Information request. Following the flotation of Royal Mail on the London Stock Exc...
Lost Items Covid19
Response by Royal Mail Group Limited to Alan Clarke on .

Successful.

Dear Mr Hitchcott Thank you for your email. Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it is no longer subje...
Post Office Investigation Branch
Response by Royal Mail Group Limited to Steve Elibank on .

Partially successful.

Dear Mr Elibank Please find attached a response to your recent Freedom of Information request. Yours Sincerely John Cere Freedom of Information...
Number and percentage of missing signed for items 2014-2016
Response by Royal Mail Group Limited to Mr Sang on .

Refused.

Dear Mr Sang Thank you for your email dated 08 September 2016 in which you request information under the terms of the Freedom of Information Act 2000....
Vehicle service history
Response by Royal Mail Group Limited to Lee Lockett on .

Refused.

Dear Mr Lockett Thank you for your email dated 29 December 2016. Under the terms of the Freedom of Information Act 2000 you have requested information...
List of contact details for all Post offices
Response by Royal Mail Group Limited to Shahid Khan on .

Information not held.

Dear Mr Khan Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it is no longer subject to the Freedom of Information...
How many parcels where delivered in Pimlico, London in 2013 and 2014
Response by Royal Mail Group Limited to Sean Nash on .

Refused.

Dear Mr Nash Thank you for your email in which you request information under the terms of the Freedom of Information Act in respect of the number of p...
FIR request for any complaints made about Royal Mail delivery’s to Floors Farm Strathaven
Request sent to Royal Mail Group Limited by David Bryson on .

Long overdue.

I would like to request for information on any complaints made to Royal Mail regarding Floors Farm, Stonehouse Road, Strathaven,Ml10 6TA regarding R...
Transcript of recorded call.
Response by Royal Mail Group Limited to Iraklis Pazios on .

Successful.

Dear Mr Pazios Thank you for your email. I can confirm that the Information Rights and Governance Team responded to your request on 26 February 2020....
Coronavirus infection control (PDAs)
Response by Royal Mail Group Limited to Lucy Davies on .

Awaiting classification.

Dear Lucy Thank you for your enquiry. Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it is no longer subject to t...
Please can you provide a fleet list for all Royal Mail vehicles over 7.5 tonnes
Response by Royal Mail Group Limited to graeme ireland on .

Awaiting classification.

Dear Mr Ireland, I am writing in response to your below email in which you have requested details of Royal Mail vehicles 7.5 tonnes or over, under the...
Is there an external compay responsible for the audit of transport issues
Response by Royal Mail Group Limited to Kanji Caber on .

Awaiting classification.

Dear Kanji Thank you for your enquiry. Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it is no longer subject to...
Post misdirected to china
Response by Royal Mail Group Limited to Chris King on .

Awaiting classification.

+---------------------------------------------------------+ | | | [1]Royal Mail logo | | | | Enquiry Reference # 200102-010684 | | | | This email...
Disposal of goods from National Return Centre
Clarification sent to Royal Mail Group Limited by K Matthews on .

Long overdue.

Thank you for your response and I appreciate the gesture of good will. I would like to know how the item RV167691212GB was disposed of? Yours sinc...
Who requested mail to not be delivered?
Request sent to Royal Mail Group Limited by Jane Barker on .

Long overdue.

On the 5th December 2019 I received my morning post as usual. I was expecting a parcel and had been sent a window of time in which this parcel woul...
International Tracked & Signed Service
Request sent to Royal Mail Group Limited by navartne on .

Long overdue.

1) Please provide any changes that your have made to the ‘International Tracked & Signed’ service within the last 6 months. For example, any changes...
Request for GPS Data
Response by Royal Mail Group Limited to Zhi Yuan Teo on .

Awaiting classification.

Dear Zhi Yuan Teo Thank you for bringing the issue below to our attention. As you are wishing to raise a personal delivery matter it would not be app...
Royal Mail Payments to DVLA
Response by Royal Mail Group Limited to Mr Clark on .

Refused.

Dear Mr Clark, Thank you for your e-mail below dated 5 November 2019, in which you request information relating to Royal Mail payments to the DVLA. ....
Request For GPS Data
Request sent to Royal Mail Group Limited by Zhi Yuan Teo on .

Withdrawn by the requester.

I am writing to request for GPS data for the delivery of an item, tracking number NJ609390843GB. The was an expensive eBay purchase, which the sel...
Parcel postboxes
Response by Royal Mail Group Limited to Abdul Hai on .

Refused.

Dear Mr Hai, Thank you for your email. Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it is no longer subject to...
Recorded deliveries to hr29ew
Response by Royal Mail Group Limited to PAUL BERROW on .

Refused.

Dear Mr Berrow,   Thank you for your email dated 08 February 2018 in which you request a list of all recorded deliveries to HR29EW between 30 Sept...
Number of parcels containing illegal items confiscated by Royal Mail Jan 2017 - Jan 2018
Response by Royal Mail Group Limited to Filip Peroni on .

Awaiting classification.

Dear Filip Peroni Thank you for your email in which you request information under the provisions of freedom of information legislation. The informati...
Grievance / Disciplinary / Suspension Records
Response by Royal Mail Group Limited to J. Moore on .

Refused.

Dear J Moore, Thank you for your email in which you request information under the provisions of freedom of information legislation. The information y...
List of Post Offices Investigated for shortfalls in balances and outcomes of investigations
Response by Royal Mail Group Limited to Arun Malhotra on .

Partially successful.

Dear Mr Malhotra,   Ref: Freedom of Information Request - KFME-8Y4K7X   I am writing in response to your email received by Post Office Limited...
Spelling of Aberdyfi/Aberdovey
Response by Royal Mail Group Limited to Shaun Coster on .

Partially successful.

Dear Shaun, Thank you for your email in which you request " the reason for the continued use of the bilingual name for Aberdyfi/Aberdovey". You have r...

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