Royal Mail Group Limited

A public authority, also called Royal Mail Group

This authority is not subject to FOI law, so is not legally obliged to respond (details).

Royal Mail Group is no longer wholly owned by the Government and is no longer formally subject to FOI legislation.

We are continuing to list it on account of its significant public responsibilities: why?

If you are looking for information regarding your own circumstances (e.g. lost parcels, information about services), you should contact Royal Mail directly. Their email address is: customer.service.team@royalmail.com., or, you can use their website to find relevant contact details.

We list Post Office Limited, the company which runs Post Offices, separately. Please carefully consider which company your request ought be directed to.

763 requests
+-----------------------------------------------------------------------------+ | [1]Royal Mail logo | | | | Enquiry Reference # 190104-001033 | | | |...
Vehicle Kinds
Response by Royal Mail Group Limited to Daniel Coleman on .

Awaiting classification.

Dear Daniel, Thank you for your email in which you request information under the terms of the Freedom of Information Act 2000. Following the flotatio...
Address for legal correspondence
Response by Royal Mail Group Limited to P. Ferguson on .

Refused.

Dear P Ferguson, Thank you for your email dated 29 November 2018 in which you ask how many times court papers were served in respect of Royal Mail Gua...
Stolen cash in transit
Response by Royal Mail Group Limited to Barry Purdy. on .

Awaiting classification.

Dear Mr Purdy Thank you for your email. Any customer with a concern regarding a specific item of mail should contact our dedicated Customer Service te...
Request for data on items lost and stolen
Response by Royal Mail Group Limited to Anthony Udris on .

Awaiting response.

Dear Mr Udris Thank you for your email within which you request information relating to the number of lost and stolen items from Chapeltown Delivery O...
Subcontractors
Response by Royal Mail Group Limited to Ian Macdonald on .

Awaiting classification.

Dear Mr Macdonald Thank you for your email in which you ask for information relating to a specific subcontractor. You have requested this information...
What to do next?
Response by Royal Mail Group Limited to Rohan Paudel on .

Awaiting classification.

Dear Mr Paudel Thank you for your email. We would advise customers with concerns in respect of specific mail items to contact Royal Mail's dedicated C...
Dear Mr Andrews Thank you for your email in which you ask for information relating to average and target wait times for collection of letters and parc...
Dear Fiona,   Thank you for your email in which you request information under the terms of the Freedom of Information Act 2000.    Following t...
Security and Compliance Software
Response by Royal Mail Group Limited to Thomas on .

Refused.

Dear Thomas, Thank you for your email in which you request information under the terms of the Freedom of Information Act 2000. Following the flotatio...
Dear Ms Smith,   Thank you for your email in which you ask for information relating to Royal Mail’s process in respect of employees charged with a...
Dear Mr Dean,   Thank you for your email in which you ask for information relating to Royal Mail’s average staff turnover per month at the Guildfo...
Delayed Mail
Response by Royal Mail Group Limited to Mr N Smith on .

Awaiting classification.

Mr Smith Contact details of Royal Mail Groups Chief Compliance Officer can be found as part of the 'Compliance Investigation Procedure' here; https:/...
Legal Definition
Response by Royal Mail Group Limited to GeekSquad on .

Refused.

Dear Ms Clarke, Thank you for your email in which you request information under the terms of the Freedom of Information Act 2000. Following the flota...
Postal Route Gosforth Office
Response by Royal Mail Group Limited to Mr Ken on .

Refused.

  Dear Mr Roper   Thank you for your email dated 21 December 2017 in which you request information regarding the postal route of the deliveries...
Expenses
Response by Royal Mail Group Limited to Michael Pollock on .

Refused.

Dear Mr Pollock Thank you for your email in which you request information relating to the procurement of gifts, flowers, chocolate, alcohol and clothi...
Statistics
Response by Royal Mail Group Limited to Sonia Bourne on .

Awaiting classification.

Dear Ms Bourne, Thank you for your email received 15 October 2018 in which you ask, ' how many trips your Parcelforce or post office vans made in June...
Accident Reporting
Response by Royal Mail Group Limited to Mr Warwick on .

Awaiting classification.

Dear Mr Warwick,   Thank you for your email received 12 October  2018 in which you ask; ' Does Royal Mail train ALL managers supervising delivery...
Delayed Mail Northern Ireland
Response by Royal Mail Group Limited to Mr N Smith on .

Refused.

Dear Mr Smith, Thank you for your email received 03 October 2018 in relation to your previous request for information regarding delay to mail followin...
Undeliverable Mail Policies
Response by Royal Mail Group Limited to George Hynes on .

Refused.

Dear Mr Hynes,   Thank you for your email received 16 September 2018 in reference to a previous FOI request relating to the policy regarding the p...
Post Box Painting type and schedule
Request to Royal Mail Group Limited by John Gow. Annotated by P Zoeftig on .

Partially successful.

* Village Councillor (not counsellor!!)
Mail
Response by Royal Mail Group Limited to John Boring on .

Awaiting classification.

  Dear Mr Boring,   Thank you for your email received 15 September 2018 within which you request information under the Freedom of Information Ac...
Lost mail/incorrect delivery
Response by Royal Mail Group Limited to Patrick Moloney on .

Refused.

Mr Moloney, I would recommend talking to Royal Mail Customer Services team who can answer your questions about the classification of complaints throug...
Missing documents
Response by Royal Mail Group Limited to Jackie on .

Waiting clarification.

Jackie,   Thank you for your email received on the 12th July 2013. It would be helpful if you could provide some more information so we can look i...
Dear Kirk, Thank you for your email in which you request to know the number of Postmen that have reported that they were attacked by animals in the la...

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