Royal Mail Group Limited

A public authority, also called Royal Mail Group

This authority is not subject to FOI law, so is not legally obliged to respond (details).

Royal Mail Group is no longer wholly owned by the Government and is no longer formally subject to FOI legislation.

We are continuing to list it on account of its significant public responsibilities: why?

If you are looking for information regarding your own circumstances (e.g. lost parcels, information about services), you should contact Royal Mail directly. Their email address is: customer.service.team@royalmail.com., or, you can use their website to find relevant contact details.

We list Post Office Limited, the company which runs Post Offices, separately. Please carefully consider which company your request ought be directed to.

765 requests
Make a request to this authority
Royal Mail handling fee
Request to Royal Mail Group Limited by Jonathan Sheppard. Annotated by rob eggett on .

Refused.

2019 and I have just got an £11 fee. Still waiting for answers. .....
Address/Name of PO Box 13657 BIRMINGHAM B2 2FQ
Response by Royal Mail Group Limited to Tony Philips on .

Partially successful.

Dear Mr Philips Please find attached a response to your recent Freedom of Information Request.   Yours sincerely Kate Fearn Company Secretar...
Grounds Maintenance
Response by Royal Mail Group Limited to Steve on .

Refused.

Dear Mr Wright, I am writing in response to your e-mail below. Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it...
Damage by Royal Mail delivery persons
Response by Royal Mail Group Limited to CYRIL KINNEY on .

Delayed.

Information Rights & Governance Team Royal Mail Sheffield 2nd Floor Pond Street SHEFFIELD S98 6HR Tel: 07587138282 [email address] www.royalmail.com...
Van service history
Response by Royal Mail Group Limited to Ryan Mackintosh on .

Refused.

Dear Mr Mackintosh   Thank you for your email dated 29 May 2016. Under the terms of the Freedom of Information Act 2000 you have requested informa...
Refusing to deliver mail to an address.
Response by Royal Mail Group Limited to Iain Sanders on .

Refused.

Dear Mr Sanders Thank you for your email dated 28 July 2016 in which you request information under the terms of the Freedom of Information Act 2000....
Painting of Victorian post box in Chiswell St, London EC1
Response by Royal Mail Group Limited to S Kellas on .

Successful.

Dear S Kellas   Please find attached a response to your recent Freedom of Information Request.   Yours sincerely   Marie Teasdale Compan...
Post Box painting
Response by Royal Mail Group Limited to Christopher Timms on .

Information not held.

Dear Mr Timms   Thank you for email dated 05 May 2016.   Following the flotation of Royal Mail on the London Stock Exchange in October 2013, i...
Repainting of post box, Ashford Road/Cavendish Way, Bearsted, Kent
Response by Royal Mail Group Limited to Mary Richards on .

Refused.

Dear Ms Richards   Thank you for your email dated 16 December 2017 seeking information in regards to the painting of the Post Box on the corner of...
A parcel sent by me to SriLanka is now in NRC in Croydon, can I get parcel back?
Response by Royal Mail Group Limited to Carol clarke on .

Successful.

+-------------------------------------------------------------------------------------------------+ | [1]Royal Mail logo | | | | Enquiry Reference # 19...
Vehicle Kinds
Response by Royal Mail Group Limited to Daniel Coleman on .

Awaiting classification.

Dear Daniel, Thank you for your email in which you request information under the terms of the Freedom of Information Act 2000. Following the flotatio...
Address for legal correspondence
Response by Royal Mail Group Limited to P. Ferguson on .

Refused.

Dear P Ferguson, Thank you for your email dated 29 November 2018 in which you ask how many times court papers were served in respect of Royal Mail Gua...
Stolen cash in transit
Response by Royal Mail Group Limited to Barry Purdy. on .

Awaiting classification.

Dear Mr Purdy Thank you for your email. Any customer with a concern regarding a specific item of mail should contact our dedicated Customer Service te...
Request for data on items lost and stolen
Response by Royal Mail Group Limited to Anthony Udris on .

Long overdue.

Dear Mr Udris Thank you for your email within which you request information relating to the number of lost and stolen items from Chapeltown Delivery O...
Subcontractors
Response by Royal Mail Group Limited to Ian Macdonald on .

Awaiting classification.

Dear Mr Macdonald Thank you for your email in which you ask for information relating to a specific subcontractor. You have requested this information...
What to do next?
Response by Royal Mail Group Limited to Rohan Paudel on .

Awaiting classification.

Dear Mr Paudel Thank you for your email. We would advise customers with concerns in respect of specific mail items to contact Royal Mail's dedicated C...
Analysis of average wait times and target wait times for collection of letters/parcels from collection counters
Response by Royal Mail Group Limited to Darren Andrews on .

Awaiting classification.

Dear Mr Andrews Thank you for your email in which you ask for information relating to average and target wait times for collection of letters and parc...
Freemasons Working In the Royal Mail Group
Response by Royal Mail Group Limited to Fiona Hughes on .

Refused.

Dear Fiona,   Thank you for your email in which you request information under the terms of the Freedom of Information Act 2000.    Following t...
Security and Compliance Software
Response by Royal Mail Group Limited to Thomas on .

Refused.

Dear Thomas, Thank you for your email in which you request information under the terms of the Freedom of Information Act 2000. Following the flotatio...
Postmen with criminal records gained during employment
Response by Royal Mail Group Limited to Tabitha smith on .

Refused.

Dear Ms Smith,   Thank you for your email in which you ask for information relating to Royal Mail’s process in respect of employees charged with a...
An enquiry into the operations and staff at Guildford Royal Mail depot
Response by Royal Mail Group Limited to Tom Dean on .

Refused.

Dear Mr Dean,   Thank you for your email in which you ask for information relating to Royal Mail’s average staff turnover per month at the Guildfo...
Delayed Mail
Response by Royal Mail Group Limited to Mr N Smith on .

Awaiting classification.

Mr Smith Contact details of Royal Mail Groups Chief Compliance Officer can be found as part of the 'Compliance Investigation Procedure' here; https:/...
Legal Definition
Response by Royal Mail Group Limited to GeekSquad on .

Refused.

Dear Ms Clarke, Thank you for your email in which you request information under the terms of the Freedom of Information Act 2000. Following the flota...
Postal Route Gosforth Office
Response by Royal Mail Group Limited to Mr Ken on .

Refused.

  Dear Mr Roper   Thank you for your email dated 21 December 2017 in which you request information regarding the postal route of the deliveries...
Expenses
Response by Royal Mail Group Limited to Michael Pollock on .

Refused.

Dear Mr Pollock Thank you for your email in which you request information relating to the procurement of gifts, flowers, chocolate, alcohol and clothi...

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