Royal Mail Group Limited

A public authority, also called Royal Mail Group

Royal Mail Group is no longer wholly owned by the Government and is no longer formally subject to FOI legislation.

We are continuing to list it on account of its significant public responsibilities: why?

If you are looking for information regarding your own circumstances (e.g. lost parcels, information about services), you should contact Royal Mail directly. Their email address is: customer.service.team@royalmail.com., or, you can use their website to find relevant contact details.

We list Post Office Limited, the company which runs Post Offices, separately. Please carefully consider which company your request ought be directed to.

748 requests
Undeliverable Mail Policies
Response by Royal Mail Group Limited to George Hynes on .

Refused.

Dear Mr Hynes,   Thank you for your email received 16 September 2018 in reference to a previous FOI request relating to the policy regarding the p...
Post Box Painting type and schedule
Request to Royal Mail Group Limited by John Gow. Annotated by P Zoeftig on .

Partially successful.

* Village Councillor (not counsellor!!)
Mail
Response by Royal Mail Group Limited to John Boring on .

Awaiting classification.

  Dear Mr Boring,   Thank you for your email received 15 September 2018 within which you request information under the Freedom of Information Ac...
Lost mail/incorrect delivery
Response by Royal Mail Group Limited to Patrick Moloney on .

Refused.

Mr Moloney, I would recommend talking to Royal Mail Customer Services team who can answer your questions about the classification of complaints throug...
Missing documents
Response by Royal Mail Group Limited to Jackie on .

Waiting clarification.

Jackie,   Thank you for your email received on the 12th July 2013. It would be helpful if you could provide some more information so we can look i...
Dear Kirk, Thank you for your email in which you request to know the number of Postmen that have reported that they were attacked by animals in the la...
Looking for a lost parcel
Response by Royal Mail Group Limited to Emily on .

Refused.

+-----------------------------------------------------------------------------+ | [1]Royal Mail logo | | | | Enquiry Reference # 180404-000276 | | | |...
Package not returning to me
Response by Royal Mail Group Limited to Khawaja Ghias on .

Refused.

Dear Khawaja Thank you for your email. It would be necessary to contact Royal Mail's Customer Service Department in respect of your enquiry; their con...
Dear Mr Martin, Thank you for your email in which you ask why out why the Royal Mail refuses to carry cremated remains. You have requested the informa...
Social Media World Cup 2018
Response by Royal Mail Group Limited to Jonathan Alderslade on .

Partially successful.

Dear Mr Alderslade   Thank you for your email received 01 July 2018 relating a post on Facebook that relates to diversity within Royal Mail.  ...
Help me find a lost postcard please
Response by Royal Mail Group Limited to Mrs Mac on .

Refused.

Dear Mrs Mac, Thank you for your email dated 26 May 2018 in which you ask for the process or route from a local post office in Scotland to the Dead Le...
Injurious events at work
Response by Royal Mail Group Limited to Jason on .

Partially successful.

Dear Jason,   Thank you for your email received 17 July 2018 within which you enquire about Royal Mail’s accident/injury statistics, ideally withi...
list of Crown offices for Sale/Lease
Response by Royal Mail Group Limited to ketan patel on .

Information not held.

Dear Mr Patel,   I write in response to your email received 05 June 2018 within which you request the list of Crown Post offices for Lease/Sale....
Attacks on postmen East devon
Response by Royal Mail Group Limited to Beth Sharp on .

Refused.

Dear Ms Sharp   Thank you for your email in which you request information relating to the number of animal attacks on Royal Mail postmen and women...
Fleet information
Response by Royal Mail Group Limited to Dave Smith on .

Refused.

Dear Mr Smith,   Thank you for your email dated 29 January 2016 in which you ask for details in respect of all vehicles based in The Vale Of Glamo...
Parcel missing cannot contact local delivery office
Response by Royal Mail Group Limited to Del on .

Awaiting classification.

Dear Adella, Thank you for your email dated 2nd July 2018 in which you ask about contact telephone numbers and complaints similar in nature to yours....
Dear Harry Thank you for your email dated 1st June 2018 in which you ask about business rates for Chinese companies delivering in the UK. You have req...
Overnight Retention Policy
Response by Royal Mail Group Limited to wayne callear on .

Refused.

Dear Wayne Please find attached a response to your recent Freedom of Information Request. Yours Sincerely Daniel Tulp Company Secretary's Office Inf...
Dear Mr Merriman Thank you for your email following our response to your recent Freedom of Information Act request. Customers with enquiries about ou...
National Returns Centre contact details
Request to Royal Mail Group Limited by Kim Morgan. Annotated by Hugh Harris on .

Refused.

I received a returned bit of mail from National Returns Centre, 20 Donegall Quay Belfast BT1 1AR. Presumably, therefore, that is the address you need...
Delivery
Response by Royal Mail Group Limited to KAMIL on .

Successful.

Dear Kamil Urban, I am writing in relation to your enquiry dated 02 February 2017 concerning the whereabouts of a tracked item of mail. Customer's wit...
Fake stamps
Response by Royal Mail Group Limited to Mrs Summerson on .

Successful.

Dear Ms Summerson   I am writing in relation to your enquiry dated 26 September 2017 concerning the use of a fake stamp on an item you have purcha...
Recorded deliveries to hr29ew
Response by Royal Mail Group Limited to PAUL BERROW on .

Awaiting classification.

Dear Mr Berrow,   Thank you for your email dated 08 February 2018 in which you request a list of all recorded deliveries to HR29EW between 30 Sept...
FOI Act.
Response by Royal Mail Group Limited to Andrew gibson on .

Refused.

Dear Mr Gibson, Thank you for your email dated 09 December 2015. You have asked for the name and address registered to PO Box 25, WF9 2YN under the te...
Dear Mr Bullark   Thank you for your email dated 24 January 2018 in which you request information regarding the route the Royal Mail Class 325 tak...

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