Royal Mail Group Limited

A public authority, also called Royal Mail Group

Royal Mail Group is no longer wholly owned by the Government and is no longer formally subject to FOI legislation. We are continuing to list it on account of its significant public responsibilities: why?


We list Post Office Limited, the company which runs Post Offices, separately. Please carefully consider which company your request ought be directed to.

671 requests
Royal Mail refused the request as they are not subject to FOI
Abuse of Company cars
Response by Royal Mail Group Limited to Ms Stanley on .
Awaiting classification.
Dear Ms Stanley, Thank you for your email dated 13 September 2016 in which you ask why staff with company cars are allowed to use these for their own...
Number and percentage of missing signed for items 2014-2016
Response by Royal Mail Group Limited to Mr Sang on .
Awaiting classification.
Dear Mr Sang Thank you for your email dated 08 September 2016 in which you request information under the terms of the Freedom of Information Act 2000....
Safety Incident Statistics related to Transit of Batteries
Request to Royal Mail Group Limited by Martin. Annotated by Martin on .
Refused.
Request was very quickly refused. ALthough RMG are not subject to FOI Act, they do apparently respond voluntarily, as can be seen by other successfu...
Dear Janna White   Thank you for your email dated 16 June 2016 in which you request information under the terms of the Freedom of Information Act...
Dear Ms Lumb, Thank you for your email. Your concerns have been passed to our Customer Services Department to look into. If you have any further conc...
POSTRS
Request to Royal Mail Group Limited by Abdul Hai. Annotated by Abdul Hai on .
Refused.
The following is what they told me about adding bodies to the site. Abdul, Many thanks for the help you've already given us with running our site....
Breech of data protection
Response by Royal Mail Group Limited to Miss williams on .
Awaiting classification.
Dear Miss Williams Customers with concerns regarding Royal Mail products and services need to raise them with Royal Mail Customer Services; something...
Sorting & Delivery Offices Offices - Nightshifts
Response by Royal Mail Group Limited to Wayne Tully on .
Information not held.
Dear Mr Tully, Thank you for your email. The contact details for the Information Rights and Governance Team can be found via the following link in th...
Locate a lost item
Response by Royal Mail Group Limited to Silvia on .
Successful.
Dear Ms Gadda, I am writing in relation to your enquiry dated 12 August 2016 concerning the whereabouts of an item of mail. Customer's with queries re...
Lost parcel and its redirection
Request sent to Royal Mail Group Limited by Silvia on .
Delayed.
I need to have information about a parcel shipped from Manchester Lancashire to be sent to Spain and that for some reason returned to Uk the tracki...
To repaint post box at corner of Chesworth lane and Chesworth Close Horsham West Sussex
Track and Trace website user information
Response by Royal Mail Group Limited to Joseph Reeves on .
Awaiting classification.
Dear Mr Reeves,   Thank you for your email dated 29 July 2016 in which you request information under the terms of the Freedom of Information Act 2...
Refusing to deliver mail to an address.
Response by Royal Mail Group Limited to Iain Sanders on .
Awaiting classification.
Dear Mr Sanders Thank you for your email dated 28 July 2016 in which you request information under the terms of the Freedom of Information Act 2000....
Post Boxes
Follow up sent to Royal Mail Group Limited by Oscar Acton on .
Refused.
I would like to confirm that this request is now closed due to Royal Mail refusing to provide the information I require. This is due to Royal Mail bein...
Employee Advice
Response by Royal Mail Group Limited to kimberly parish on .
Awaiting classification.
Dear Ms Parish   Re: Freedom of Information Act Request   Thank you for your email of 01 July 2016 in which you request information regarding...
Dear Stuart   Thank you for your email dated 21 November 2015 in which you request information under the terms of the Freedom of Information Act 2...
How many packages do you officially lose per year?
Response by Royal Mail Group Limited to Josh Hills on .
Awaiting classification.
Dear Mr Hills Thank you for your email dated 10 June 2016 you ask for information under the terms of the Freedom of Information Act 2000. Following t...
Lost mail value
Response by Royal Mail Group Limited to prescillia vrombaut on .
Awaiting classification.
Dear Ms Vrombaut You can contact Royal Mail Customer Services for assistance by calling 03457 740 740 (Monday to Friday, 8am-6pm, Saturday 8am-1pm and...
Post box locations
Response by Royal Mail Group Limited to Stefan Michael on .
Refused.
Dear Mr Michael, Thank you for your email dated 07 June 2016 in which you ask for the current locations of all post boxes in the UK. You have made you...
Dear Mr Chapman   Thank you for your email. Unfortunately we are not able to provide you with the information you have requested. The Freedom of I...
Gerrards Cross depot
Response by Royal Mail Group Limited to Richard Gilbert on .
Refused.
Dear Mr Gilbert, Thank you for your email dated 11 May 2016 in which you ask for information relating to property at Marsham Way, Gerrards Cross, Buck...
Address/Name of PO Box 13657 BIRMINGHAM B2 2FQ
Request to Royal Mail Group Limited by Tony Philips. Annotated by Paul Langton-Rogers on .
Partially successful.
Poundland for some reason, are well known for using lots and lots of different business names on products they sell, which appear to be either re-packa...
Van service history
Response by Royal Mail Group Limited to Ryan Mackintosh on .
Awaiting classification.
Dear Mr Mackintosh   Thank you for your email dated 29 May 2016. Under the terms of the Freedom of Information Act 2000 you have requested informa...
I have just found this conversation today. Having just received a letter, with legal implications, that is dated 10 days ago I was most interested in y...

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