Royal Mail Group Limited

A public authority, also called Royal Mail Group

This authority is not subject to FOI law, so is not legally obliged to respond (details).

Royal Mail Group is no longer wholly owned by the Government and is no longer formally subject to FOI legislation.

We are continuing to list it on account of its significant public responsibilities: why?

If you are looking for information regarding your own circumstances (e.g. lost parcels, information about services), you should contact Royal Mail directly. Their email address is: customer.service.team@royalmail.com., or, you can use their website to find relevant contact details.

We list Post Office Limited, the company which runs Post Offices, separately. Please carefully consider which company your request ought be directed to.

819 requests
Did the Royal Mail in Watford, Hertfordshire have CCTV in the Mail Sorting Department in 2005? Yours faithfully, Mr Dale Milligan
Request for mail volumes posted at a mail box.
Response by Royal Mail Group Limited to A plume on .

Awaiting classification.

Dear A Plume Thank you for your email within which you request information relating to the volume of mail posted at a specific letterbox under the ter...
Faile deliver mail prior in 2019
Response by Royal Mail Group Limited to Jack Bates on .

Awaiting classification.

Dear Mr Bates Thank you for your email within which you request information relating to failed deliveries in the SE27 area under the terms of the Free...
Mail verses Post
Response by Royal Mail Group Limited to George Tsigarides on .

Awaiting response.

Dear Mr Tsigarides Thank you for your email. As explained in our previous response, Royal Mail Group are no longer obliged to respond to requests for...
Dear Mr Milligan Thank you for your email within which you request information under the terms of the Freedom of Information Act 2000. Following the...
Dear Mr Young, Thank you for your e-mail below dated 11 May 2021, in which you request information relating to Equal Opportunities and the number of r...
Undelivered Items
Follow up sent to Royal Mail Group Limited by Pooja Marwaha on .

Delayed.

I have made several attempts to contact Royal Mail Customer Service but no one has assisted me. This is frustrating. Could you please help? Yours...
Stonewall Diversity Champions
Response by Royal Mail Group Limited to Emma Lowther on .

Refused.

Dear Emma Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it is no longer subject to the Freedom of Information Ac...
How Many Parcels Are Destroyed Annually
Response by Royal Mail Group Limited to Richard Jones on .

Awaiting classification.

Dear Richard Thank you for your e-mail dated 19th April 2021  relating to your request to  know how many reported lost items Royal Mail is informed...
Noise Pollution
Response by Royal Mail Group Limited to Roger Hemmings on .

Awaiting classification.

Dear Mr Hemmings, Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it is no longer subject to the Freedom of Inform...
Condition 9 Licence Number 10043
Response by Royal Mail Group Limited to Barry Smith on .

Awaiting classification.

Dear Mr Smith Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it is no longer subject to the Freedom of Informatio...
Dear Lili Thank you for your email. It would not be appropriate for Royal Mail to address individual concerns about their mail via a public forum, the...
Royal Mail declined to respond - not covered by FOIA.
Never delivered -international letter
Response by Royal Mail Group Limited to Cristina Manoila on .

Awaiting classification.

Dear Ms Manoila, Thank you for your email concerning a tracked item sent to Hungary. Any queries or concerns regarding a mail item needs to be raised...
Postage stamp forgery losses
Response by Royal Mail Group Limited to Melvyn Philpott on .

Refused.

Dear Mr Philpott,   Thank you for your email dated 21^st February 2021 in which you request the following information under the Freedom of Informa...
Post Box LN9 311
Follow up sent to Royal Mail Group Limited by Stuart Scarfe on .

Long overdue.

I am most frustrated that no one from Royal Mail has contacted me (Parish Chairman) about our Post Box and it's proposed new location. This problem...
Residential and Commercial stock count
Response by Royal Mail Group Limited to Luke Chandler on .

Awaiting classification.

Dear Mr Chandler, Royal Mail publishes detailed business information on its website: www.royalmailgroup.com. In addition to the business information...
National Return Centre
Response by Royal Mail Group Limited to jan freiberger on .

Partially successful.

Dear Ms Freiberger Thank you for your email. It would not be appropriate for Royal Mail to discuss a customer enquiry via a public forum, as such we w...
Sorting & Delivery Offices
Response by Royal Mail Group Limited to Rina on .

Awaiting classification.

Good afternoon,   Thank you for your email dated 27^th January 2021 in which you request the following information under the Freedom of Informatio...
Dear Kestell,   Thank you for your email dated 21st January 2021 relating to a request for information under the Freedom of Information Act 2002....
+---------------------------------------------------------+ | | | | | [1]Royal Mail logo | | | | Enquiry Reference Enquiry Reference # 210125-0048...
Returned to unknow PO Box
Response by Royal Mail Group Limited to Joshua Lee on .

Awaiting classification.

+----------------------------------------------------------------------------------+ | [1]Royal Mail logo | | | | Enquiry Reference # 210111-010782 | |...
Tolerance around weight limits
Request to Royal Mail Group Limited by Stuart Bell. Annotated by Melvyn F. Oarton on .

Partially successful.

Quantaties = quantities
Dear Anna, Thank you for your email dated 21st December 2020 relating to a request for the following information under the Freedom of Information Act...
Dear Ms Wilson Any concerns in respect of Royal mail property should be raised with our Customer Experience Department in the first instance. Further...

Only requests made using WhatDoTheyKnow are shown. ?