Royal Mail Group Limited

A public authority, also called Royal Mail Group

This authority is not subject to FOI law, so is not legally obliged to respond (details).

Royal Mail Group is no longer wholly owned by the Government and is no longer formally subject to FOI legislation.

We are continuing to list it on account of its significant public responsibilities: why?

If you are looking for information regarding your own circumstances (e.g. lost parcels, information about services), you should contact Royal Mail directly. Their email address is: customer.service.team@royalmail.com., or, you can use their website to find relevant contact details.

We list Post Office Limited, the company which runs Post Offices, separately. Please carefully consider which company your request ought be directed to.

770 requests
Dear Mr Fallon   I am writing in response to your request for information dated 28 May 2014. You have requested information under the terms of the...
Dear Sir/Madam I am writing in response to your e-mail below. Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it...
Dear Mr McConnell Thank you for your email. Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it is no longer subjec...
Parcel postboxes
Response by Royal Mail Group Limited to Abdul Hai on .

Awaiting classification.

Dear Mr Hai, Thank you for your email. Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it is no longer subject to...
Email addresses for Royal Mail customer-facing departments
Response by Royal Mail Group Limited to Mark Goodge on .

Reported for administrator attention.

Dear Mr. Goodge Please find attached a response to your request for information from Royal Mail Group. We aim to answer all requests for information...
National Returns Centre contact details
Response by Royal Mail Group Limited to Kim Morgan on .

Reported for administrator attention.

Dear Ms Morgan   Thank you for your email dated 18 January 2015 within which you request information under the terms of the Freedom of Information...
2nd Class Postal Service
Response by Royal Mail Group Limited to Joseph Walsh on .

Refused.

Dear Joseph,   Thank you for your email in which you request: "What proportion of 2nd Class mail is:- (i) delivered after more than 5 days? (...
Post box locations
Response by Royal Mail Group Limited to C. C. Newey on .

Refused.

Dear C. C. Newey, Thank you for your email in which you request a list of all post boxes in the United Kingdom, along with their geographic location....
Subcontractors
Response by Royal Mail Group Limited to Ian Macdonald on .

Refused.

Dear Mr Macdonald Thank you for your email in which you ask for information relating to a specific subcontractor. You have requested this information...
Royal Mail handling fee
Request to Royal Mail Group Limited by Jonathan Sheppard. Annotated by rob eggett on .

Refused.

2019 and I have just got an £11 fee. Still waiting for answers. .....
Address/Name of PO Box 13657 BIRMINGHAM B2 2FQ
Response by Royal Mail Group Limited to Tony Philips on .

Partially successful.

Dear Mr Philips Please find attached a response to your recent Freedom of Information Request.   Yours sincerely Kate Fearn Company Secretar...
Grounds Maintenance
Response by Royal Mail Group Limited to Steve on .

Refused.

Dear Mr Wright, I am writing in response to your e-mail below. Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it...
Damage by Royal Mail delivery persons
Response by Royal Mail Group Limited to CYRIL KINNEY on .

Long overdue.

Information Rights & Governance Team Royal Mail Sheffield 2nd Floor Pond Street SHEFFIELD S98 6HR Tel: 07587138282 [email address] www.royalmail.com...
Van service history
Response by Royal Mail Group Limited to Ryan Mackintosh on .

Refused.

Dear Mr Mackintosh   Thank you for your email dated 29 May 2016. Under the terms of the Freedom of Information Act 2000 you have requested informa...
Dear Mr Sanders Thank you for your email dated 28 July 2016 in which you request information under the terms of the Freedom of Information Act 2000....
Dear S Kellas   Please find attached a response to your recent Freedom of Information Request.   Yours sincerely   Marie Teasdale Compan...
Post Box painting
Response by Royal Mail Group Limited to Christopher Timms on .

Information not held.

Dear Mr Timms   Thank you for email dated 05 May 2016.   Following the flotation of Royal Mail on the London Stock Exchange in October 2013, i...
Dear Ms Richards   Thank you for your email dated 16 December 2017 seeking information in regards to the painting of the Post Box on the corner of...
+-------------------------------------------------------------------------------------------------+ | [1]Royal Mail logo | | | | Enquiry Reference # 19...
Vehicle Kinds
Response by Royal Mail Group Limited to Daniel Coleman on .

Awaiting classification.

Dear Daniel, Thank you for your email in which you request information under the terms of the Freedom of Information Act 2000. Following the flotatio...
Address for legal correspondence
Response by Royal Mail Group Limited to P. Ferguson on .

Refused.

Dear P Ferguson, Thank you for your email dated 29 November 2018 in which you ask how many times court papers were served in respect of Royal Mail Gua...
Stolen cash in transit
Response by Royal Mail Group Limited to Barry Purdy. on .

Awaiting classification.

Dear Mr Purdy Thank you for your email. Any customer with a concern regarding a specific item of mail should contact our dedicated Customer Service te...
Request for data on items lost and stolen
Response by Royal Mail Group Limited to Anthony Udris on .

Long overdue.

Dear Mr Udris Thank you for your email within which you request information relating to the number of lost and stolen items from Chapeltown Delivery O...
What to do next?
Response by Royal Mail Group Limited to Rohan Paudel on .

Awaiting classification.

Dear Mr Paudel Thank you for your email. We would advise customers with concerns in respect of specific mail items to contact Royal Mail's dedicated C...
Dear Mr Andrews Thank you for your email in which you ask for information relating to average and target wait times for collection of letters and parc...

Only requests made using WhatDoTheyKnow are shown. ?