Royal Mail Group Limited

A public authority, also called Royal Mail Group

This authority is not subject to FOI law, so is not legally obliged to respond (details).

Royal Mail Group is no longer wholly owned by the Government and is no longer formally subject to FOI legislation.

We are continuing to list it on account of its significant public responsibilities: why?

If you are looking for information regarding your own circumstances (e.g. lost parcels, information about services), you should contact Royal Mail directly. Their email address is: customer.service.team@royalmail.com., or, you can use their website to find relevant contact details.

We list Post Office Limited, the company which runs Post Offices, separately. Please carefully consider which company your request ought be directed to.

754 requests
Dear Mr Dean,   Thank you for your email in which you ask for information relating to Royal Mail’s average staff turnover per month at the Guildfo...
Freemasons Working In the Royal Mail Group
Response by Royal Mail Group Limited to Fiona Hughes on .

Awaiting classification.

Dear Fiona,   Thank you for your email in which you request information under the terms of the Freedom of Information Act 2000.    Following t...
Delayed Mail
Response by Royal Mail Group Limited to Mr N Smith on .

Awaiting classification.

Mr Smith Contact details of Royal Mail Groups Chief Compliance Officer can be found as part of the 'Compliance Investigation Procedure' here; https:/...
Legal Definition
Response by Royal Mail Group Limited to GeekSquad on .

Refused.

Dear Ms Clarke, Thank you for your email in which you request information under the terms of the Freedom of Information Act 2000. Following the flota...
Postal Route Gosforth Office
Response by Royal Mail Group Limited to Mr Ken on .

Refused.

  Dear Mr Roper   Thank you for your email dated 21 December 2017 in which you request information regarding the postal route of the deliveries...
Expenses
Response by Royal Mail Group Limited to Michael Pollock on .

Refused.

Dear Mr Pollock Thank you for your email in which you request information relating to the procurement of gifts, flowers, chocolate, alcohol and clothi...
Statistics
Response by Royal Mail Group Limited to Sonia Bourne on .

Awaiting classification.

Dear Ms Bourne, Thank you for your email received 15 October 2018 in which you ask, ' how many trips your Parcelforce or post office vans made in June...
Accident Reporting
Response by Royal Mail Group Limited to Mr Warwick on .

Awaiting classification.

Dear Mr Warwick,   Thank you for your email received 12 October  2018 in which you ask; ' Does Royal Mail train ALL managers supervising delivery...
Delayed Mail Northern Ireland
Response by Royal Mail Group Limited to Mr N Smith on .

Refused.

Dear Mr Smith, Thank you for your email received 03 October 2018 in relation to your previous request for information regarding delay to mail followin...
Undeliverable Mail Policies
Response by Royal Mail Group Limited to George Hynes on .

Refused.

Dear Mr Hynes,   Thank you for your email received 16 September 2018 in reference to a previous FOI request relating to the policy regarding the p...
Post Box Painting type and schedule
Request to Royal Mail Group Limited by John Gow. Annotated by P Zoeftig on .

Partially successful.

* Village Councillor (not counsellor!!)
Mail
Response by Royal Mail Group Limited to John Boring on .

Awaiting classification.

  Dear Mr Boring,   Thank you for your email received 15 September 2018 within which you request information under the Freedom of Information Ac...
Lost mail/incorrect delivery
Response by Royal Mail Group Limited to Patrick Moloney on .

Refused.

Mr Moloney, I would recommend talking to Royal Mail Customer Services team who can answer your questions about the classification of complaints throug...
Missing documents
Response by Royal Mail Group Limited to Jackie on .

Waiting clarification.

Jackie,   Thank you for your email received on the 12th July 2013. It would be helpful if you could provide some more information so we can look i...
Dear Kirk, Thank you for your email in which you request to know the number of Postmen that have reported that they were attacked by animals in the la...
Looking for a lost parcel
Response by Royal Mail Group Limited to Emily on .

Refused.

+-----------------------------------------------------------------------------+ | [1]Royal Mail logo | | | | Enquiry Reference # 180404-000276 | | | |...
Package not returning to me
Response by Royal Mail Group Limited to Khawaja Ghias on .

Refused.

Dear Khawaja Thank you for your email. It would be necessary to contact Royal Mail's Customer Service Department in respect of your enquiry; their con...
Dear Mr Martin, Thank you for your email in which you ask why out why the Royal Mail refuses to carry cremated remains. You have requested the informa...
Social Media World Cup 2018
Response by Royal Mail Group Limited to Jonathan Alderslade on .

Partially successful.

Dear Mr Alderslade   Thank you for your email received 01 July 2018 relating a post on Facebook that relates to diversity within Royal Mail.  ...
Help me find a lost postcard please
Response by Royal Mail Group Limited to Mrs Mac on .

Refused.

Dear Mrs Mac, Thank you for your email dated 26 May 2018 in which you ask for the process or route from a local post office in Scotland to the Dead Le...
Injurious events at work
Response by Royal Mail Group Limited to Jason on .

Partially successful.

Dear Jason,   Thank you for your email received 17 July 2018 within which you enquire about Royal Mail’s accident/injury statistics, ideally withi...
list of Crown offices for Sale/Lease
Response by Royal Mail Group Limited to ketan patel on .

Information not held.

Dear Mr Patel,   I write in response to your email received 05 June 2018 within which you request the list of Crown Post offices for Lease/Sale....
Attacks on postmen East devon
Response by Royal Mail Group Limited to Beth Sharp on .

Refused.

Dear Ms Sharp   Thank you for your email in which you request information relating to the number of animal attacks on Royal Mail postmen and women...
Fleet information
Response by Royal Mail Group Limited to Dave Smith on .

Refused.

Dear Mr Smith,   Thank you for your email dated 29 January 2016 in which you ask for details in respect of all vehicles based in The Vale Of Glamo...
Parcel missing cannot contact local delivery office
Response by Royal Mail Group Limited to Del on .

Awaiting classification.

Dear Adella, Thank you for your email dated 2nd July 2018 in which you ask about contact telephone numbers and complaints similar in nature to yours....

Only requests made using WhatDoTheyKnow are shown. ?