Royal Mail Group Limited

A public authority, also called Royal Mail Group

Royal Mail Group is no longer wholly owned by the Government and is no longer formally subject to FOI legislation. We are continuing to list it on account of its significant public responsibilities: why?


We list Post Office Limited, the company which runs Post Offices, separately. Please carefully consider which company your request ought be directed to.

731 requests
Dear Mr Hargan Thank you for your email dated 23 February 2017 in which you ask for information relating to packages intercepted at Royal Mail offices...
Undelivered item
Response by Royal Mail Group Limited to Carol Woods on .

Awaiting classification.

Dear Ms Woods,   I am writing in relation to your enquiry dated 04 January 2018 concerning the delivery of a parcel.  Customer's with queries rela...
Lost my passport in the postal delivery
Response by Royal Mail Group Limited to bala krishna on .

Partially successful.

Dear Bala, Thank you for your email. It would be necessary to contact Royal Mail's Customer Service Department in respect of your enquiry; their conta...
Dear Mr Finlay,     Thank you for your email in which you request information regarding the number of road traffic accidents involving vans etc...
Dear Mr Garcia   Thank you for your email in which you request information regarding the postal route from Backwell post office to Fort Mcmurray u...
Postal Route Gosforth Office
Response by Royal Mail Group Limited to Mr Ken on .

Awaiting classification.

  Dear Mr Roper   Thank you for your email dated 21 December 2017 in which you request information regarding the postal route of the deliveries...
Dear Ms Richards   Thank you for your email dated 16 December 2017 seeking information in regards to the painting of the Post Box on the corner of...
Dear Mr Boswell Thank you for your email in which you request information regarding policy and procedures for suspending deliveries to a private addre...
Ex works van
Response by Royal Mail Group Limited to Mr T Harrison on .

Information not held.

Dear Mr Harrison Thank you for your email dated 28 November 2017. Under the terms of the Freedom of Information Act 2000 you have requested informatio...
Changing the name of a house
Response by Royal Mail Group Limited to sophie francis on .

Awaiting classification.

Dear Sophie,   Thank you for your email in which you request information regarding, how one would go about changing the name of a house. You have...
Location and Times of Post Box's, Offices and Depots.
Request to Royal Mail Group Limited by Mr S Moran. Annotated by Jonathan Farr on .

Partially successful.

Even in 2010 the data provided was wrong. They list Clophill (Beds) as Clophill SPDO, Royal Mail Clophill Delivery Office 53 High Street Clophil...
Statistics for lost mail and for complaints
Response by Royal Mail Group Limited to Peter Cousins on .

Information not held.

Dear Mr Cousins,   Thank you for your email in which you request an internal review of Royal Mail Group Limited's handling of your FOI request 'St...
DWP Contract
Internal review request sent to Royal Mail Group Limited by Max Kerley on .

Awaiting internal review.

Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Royal Mail Group Limi...
Track and trace that does NOT track and trace
Request to Royal Mail Group Limited by Miss Rosina Jones. Annotated by Daniel on .

Refused.

It is incredible, INCREDIBLE, that Royal Mail are still allowed to claim that the First Class/Second Class signed for service is a tracked service. Th...
Legal responsibility for postal fraud
Response by Royal Mail Group Limited to Jane Brown on .

Awaiting classification.

Dear Ms Brown Thank you for your email. You have asked that Royal Mail performs an internal review of our response to your request for information whi...
Location of NG Postcode Delivery Offices
Response by Royal Mail Group Limited to JA on .

Refused.

Dear JA,   Thank you for your email in which you request an up to date list of all the Royal Mail Delivery Offices within the NG (Nottinghamshire)...
Postmen attacked by animals London Bethnal Green
Response by Royal Mail Group Limited to Dominika Kubinyova on .

Information not held.

Dear Ms Kubinyova   Thank you for your email in which you request information relating to the number of animal attacks on Royal Mail postmen in th...
Stamps
Response by Royal Mail Group Limited to P on .

Information not held.

Dear Mrs Dowse Thank you for your email. It would be necessary to contact Royal Mail's Customer Service Department in respect of your enquiry; their c...
Verification of prior employment
Follow up sent to Royal Mail Group Limited by Lisa on .

Long overdue.

I have requested the borrower contact you to get his verification of employment Yours sincerely, Lisa
Letters to Father Christmas
Response by Royal Mail Group Limited to Rosie Hughes on .

Awaiting classification.

  Dear Ms Hughes,   Thank you for your email in which you request information regarding how many letters to Father Christmas did you receive fro...
Dear Mr Alexander,   Thank you for your email in which you request information regarding details of the financial costs to Royal Mail, over the re...
Mail centres
Response by Royal Mail Group Limited to Israel Catz on .

Refused.

Dear Mr Catz   Thank you for your email in which you request a list of every post box in the country, which delivery office it goes to and then wh...
Mail Redirection
Response by Royal Mail Group Limited to Joyce Stevenson on .

Refused.

Dear Ms Stevenson, Thank you for your email. You have asked for information relating to an individual customers Redirection under the Freedom of Infor...
Mail centres
Response by Royal Mail Group Limited to Israel Catz on .

Refused.

Dear Mr Catz   Thank you for your email in which you request a list of every post box in the country, which delivery office it goes to and then wh...
Postal strikes in 2017
Response by Royal Mail Group Limited to Tamara Birch on .

Refused.

Dear Ms Birch,   Thank you for your email in which you request information regarding the number strikes related to the pension schemes in the past...

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