Royal Mail Group Limited

A public authority, also called Royal Mail Group

Royal Mail Group is no longer wholly owned by the Government and is no longer formally subject to FOI legislation. We are continuing to list it on account of its significant public responsibilities: why?


We list Post Office Limited, the company which runs Post Offices, separately. Please carefully consider which company your request ought be directed to.

722 requests
DWP Contract
Internal review request sent to Royal Mail Group Limited by Max Kerley on .
Awaiting internal review.
Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Royal Mail Group Limi...
Track and trace that does NOT track and trace
Request to Royal Mail Group Limited by Miss Rosina Jones. Annotated by Daniel on .
Refused.
It is incredible, INCREDIBLE, that Royal Mail are still allowed to claim that the First Class/Second Class signed for service is a tracked service. Th...
Legal responsibility for postal fraud
Response by Royal Mail Group Limited to Jane Brown on .
Awaiting classification.
Dear Ms Brown Thank you for your email. You have asked that Royal Mail performs an internal review of our response to your request for information whi...
Location of NG Postcode Delivery Offices
Response by Royal Mail Group Limited to JA on .
Refused.
Dear JA,   Thank you for your email in which you request an up to date list of all the Royal Mail Delivery Offices within the NG (Nottinghamshire)...
Postmen attacked by animals London Bethnal Green
Response by Royal Mail Group Limited to Dominika Kubinyova on .
Information not held.
Dear Ms Kubinyova   Thank you for your email in which you request information relating to the number of animal attacks on Royal Mail postmen in th...
Stamps
Response by Royal Mail Group Limited to P on .
Information not held.
Dear Mrs Dowse Thank you for your email. It would be necessary to contact Royal Mail's Customer Service Department in respect of your enquiry; their c...
Statistics for lost mail and for complaints
Response by Royal Mail Group Limited to Peter Cousins on .
Awaiting classification.
Dear Mr Cousins,   Thank you for your email in which you request an internal review of Royal Mail Group Limited's handling of your FOI request 'St...
Verification of prior employment
Follow up sent to Royal Mail Group Limited by Lisa on .
Delayed.
I have requested the borrower contact you to get his verification of employment Yours sincerely, Lisa
Letters to Father Christmas
Response by Royal Mail Group Limited to Rosie Hughes on .
Awaiting classification.
  Dear Ms Hughes,   Thank you for your email in which you request information regarding how many letters to Father Christmas did you receive fro...
Dear Mr Alexander,   Thank you for your email in which you request information regarding details of the financial costs to Royal Mail, over the re...
Mail centres
Response by Royal Mail Group Limited to Israel Catz on .
Refused.
Dear Mr Catz   Thank you for your email in which you request a list of every post box in the country, which delivery office it goes to and then wh...
Mail Redirection
Response by Royal Mail Group Limited to Joyce Stevenson on .
Refused.
Dear Ms Stevenson, Thank you for your email. You have asked for information relating to an individual customers Redirection under the Freedom of Infor...
Mail centres
Response by Royal Mail Group Limited to Israel Catz on .
Refused.
Dear Mr Catz   Thank you for your email in which you request a list of every post box in the country, which delivery office it goes to and then wh...
Postal strikes in 2017
Response by Royal Mail Group Limited to Tamara Birch on .
Refused.
Dear Ms Birch,   Thank you for your email in which you request information regarding the number strikes related to the pension schemes in the past...
Dear Mr Dean,   Thank you for your email in which you ask for information relating to Royal Mail’s average staff turnover per month at the Guildfo...
Request for contact person
Response by Royal Mail Group Limited to Jaroslaw Iwanowski on .
Awaiting classification.
Dear Jaroslaw Thank you for your email. Unfortunately the Information Rights and Governance Team is unable to assist with your enquiry. All Christmas...
Post master
Response by Royal Mail Group Limited to Paul croft on .
Information not held.
Dear Mr Croft   Thank you for your email dated 27 September 2017 submitted to Royal Mail Group. You have asked that we provide you with informatio...
Fake stamps
Response by Royal Mail Group Limited to Mrs Summerson on .
Awaiting classification.
Dear Ms Summerson   I am writing in relation to your enquiry dated 26 September 2017 concerning the use of a fake stamp on an item you have purcha...
DWP Contract
Response by Royal Mail Group Limited to Max Kerley on .
Long overdue.
Dear Mr Kerley, Thank you for your email. As your request has been made via the What Do They Know website on the page dedicated to requests submitted...
Team leader's job profile
Response by Royal Mail Group Limited to rikeshkumar on .
Successful.
Dear Mrs Mittalben   Please find attached a response to your recent Freedom of Information Request.   Yours sincerely   Kate Fearn Compan...
Email addresses for Royal Mail customer-facing departments
Request to Royal Mail Group Limited by Mark Goodge. Annotated by Kit on .
Successful.
When I emailed: customerservice@your.royalmail.com PLEASE DO NOT RESPOND TO THIS AUTOMATED EMAIL We’re sorry but emails to this address are no long...
Post Box Painting type and schedule
Request to Royal Mail Group Limited by John Gow. Annotated by Jerry on .
Partially successful.
Two years later, the box was looking bad again, so I ordered some official "pillar box red" paint on the Internet. I painted the box again and it look...
Re ex Royal Mail van SBZ8702
Response by Royal Mail Group Limited to Terry McDonald on .
Awaiting classification.
  Dear Mr McDonald   Thank you for your email dated 06 September 2017. Under the terms of the Freedom of Information Act 2000 you have requested...
Finding Out if my post is been redirected
Response by Royal Mail Group Limited to Sam Gott on .
Awaiting classification.
Dear Mr Gott, Thank you for your email. Any customer who has concerns regarding their mail deliveries are advised to contact Royal Mail's dedicated Cu...
Address for PO Box 737 UB3 9RE
Request to Royal Mail Group Limited by Christopher Hodgson. Annotated by M Bimmler on .
Refused.
FYI: the same information had already been disclosed by Royal Mail some years ago here: https://www.whatdotheyknow.com/request/143180/response/347000...

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