Royal Mail Group Limited

A public authority, also called Royal Mail Group

This authority is not subject to FOI law, so is not legally obliged to respond (details).

Royal Mail Group is no longer wholly owned by the Government and is no longer formally subject to FOI legislation.

We are continuing to list it on account of its significant public responsibilities: why?

If you are looking for information regarding your own circumstances (e.g. lost parcels, information about services), you should contact Royal Mail directly. Their email address is: customer.service.team@royalmail.com., or, you can use their website to find relevant contact details.

We list Post Office Limited, the company which runs Post Offices, separately. Please carefully consider which company your request ought be directed to.

806 requests
Make a request to this authority
Postage stamp forgery losses
Response by Royal Mail Group Limited to Melvyn Philpott on .

Refused.

Dear Mr Philpott,   Thank you for your email dated 21^st February 2021 in which you request the following information under the Freedom of Informa...
Post Box LN9 311
Follow up sent to Royal Mail Group Limited by Stuart Scarfe on .

Delayed.

I am most frustrated that no one from Royal Mail has contacted me (Parish Chairman) about our Post Box and it's proposed new location. This problem...
Information about your dealings with Stonewall #DontSubmitToStonewall
Response by Royal Mail Group Limited to Ermine Amies on .

Refused.

Dear Ermine, Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it is no longer subject to the Freedom of Information...
Residential and Commercial stock count
Response by Royal Mail Group Limited to Luke Chandler on .

Awaiting classification.

Dear Mr Chandler, Royal Mail publishes detailed business information on its website: www.royalmailgroup.com. In addition to the business information...
National Return Centre
Response by Royal Mail Group Limited to jan freiberger on .

Partially successful.

Dear Ms Freiberger Thank you for your email. It would not be appropriate for Royal Mail to discuss a customer enquiry via a public forum, as such we w...
Sorting & Delivery Offices
Response by Royal Mail Group Limited to Rina on .

Awaiting classification.

Good afternoon,   Thank you for your email dated 27^th January 2021 in which you request the following information under the Freedom of Informatio...
Account Freezing Orders/Account Forfeiture Notices
Response by Royal Mail Group Limited to Kestell Duxbury on .

Refused.

Dear Kestell,   Thank you for your email dated 21st January 2021 relating to a request for information under the Freedom of Information Act 2002....
A parcel sent by me to Slovenia is now in NRC in Sheffield, can I get the parcel back?
Response by Royal Mail Group Limited to Joana G. Subir. on .

Delayed.

+---------------------------------------------------------+ | | | | | [1]Royal Mail logo | | | | Enquiry Reference Enquiry Reference # 210125-0048...
Returned to unknow PO Box
Response by Royal Mail Group Limited to Joshua Lee on .

Awaiting classification.

+----------------------------------------------------------------------------------+ | [1]Royal Mail logo | | | | Enquiry Reference # 210111-010782 | |...
Tolerance around weight limits
Request to Royal Mail Group Limited by Stuart Bell. Annotated by Melvyn F. Oarton on .

Partially successful.

Quantaties = quantities
The Person/ Department to contact about the condition of a Royal Mail Property
Response by Royal Mail Group Limited to Anna Wilson on .

Long overdue.

Dear Anna, Thank you for your email dated 21st December 2020 relating to a request for the following information under the Freedom of Information Act...
The Person/ Department to contact about the condition of a Royal Mail Property
Response by Royal Mail Group Limited to Anna Wilson on .

Long overdue.

Dear Ms Wilson Any concerns in respect of Royal mail property should be raised with our Customer Experience Department in the first instance. Further...
My package being returned from Turkey
Response by Royal Mail Group Limited to David Anthony on .

Awaiting classification.

Dear Mr Anthony Concerns regarding the whereabouts of an item of mail should be raised with Royal Mail's Customer Experience Department. They can be c...
Email addresses for Royal Mail customer-facing departments
Request to Royal Mail Group Limited by Mark Goodge. Annotated by EWood on .

Successful.

I have been hardcore spamming them with letters over the past 2 weeks. To FREEPOST Royal Mail Customer Services as per website info below. https://im...
The address for 'Freepost Royal Mail International'
Response by Royal Mail Group Limited to Sarah Sterling on .

Awaiting classification.

Dear Ms Sterling Thank you for your email within which you request information under the terms of the Freedom of Information Act 2000. Following the...
Delivered to wrong address
Response by Royal Mail Group Limited to smith on .

Refused.

Dear Sir/Madam,   Re: Request for Information (Our Reference: KFEN-9CRBBU)   Thank you for your email dated 22 October 2013 within which you as...
Lost Parcel
Response by Royal Mail Group Limited to Pedro Caetano on .

Information not held.

Dear Sir/Madam Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it is no longer subject to the Freedom of Informati...
Delivery failure figures
Response by Royal Mail Group Limited to mr jones on .

Refused.

AUTOMATIC RESPONSE   COVID-19 Potential Disruption  Thank you for your email. We take your rights under data protection laws extremely seriously...
Delivery Office Phone Numbers
Response by Royal Mail Group Limited to Mrs M Smith on .

Refused.

Dear Mrs Smith,   Thank you for your email dated 09 October 2016 in which you ask why you can no longer phone your local Delivery Office directly....
Information
Response by Royal Mail Group Limited to MARCIA HELENA MORETTI on .

Awaiting classification.

Dear Ms Moretti Thank you for your correspondence. As the What Do They Know website is a public forum, it would not be appropriate four Customer Exper...
Money spent on rubber bands in the UK per year
Response by Royal Mail Group Limited to Mark Hall on .

Awaiting classification.

Dear Mr Hall Thank you for your email. Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it is no longer subject to...
An address under your cover is being abused
Request sent to Royal Mail Group Limited by micha on .

Long overdue.

An address under your cover (from google map it looked like students accommodation) such as the "PO BOX 737, SOUTHALL, UB3 9RE, UK" selling fake goo...
Royal Mail’s Internal Audit and the transfer to Post Office Limited’s Internal Audit
Response by Royal Mail Group Limited to Eleanor Shaikh on .

Information not held.

Dear Ms Shaikh Thank you for your email. Please be advised that, following the flotation of Royal Mail on the London Stock Exchange in October 2013, i...
Covid 19
Response by Royal Mail Group Limited to Mrs Smith on .

Awaiting classification.

Dear Mrs Smith, I am writing in response to your recent Freedom of Information request. Following the flotation of Royal Mail on the London Stock Exc...
Lost Items Covid19
Response by Royal Mail Group Limited to Alan Clarke on .

Successful.

Dear Mr Hitchcott Thank you for your email. Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it is no longer subje...

Only requests made using WhatDoTheyKnow are shown. ?