Royal Mail Group Limited

A public authority, also called Royal Mail Group

This authority is not subject to FOI law, so is not legally obliged to respond (details).

Royal Mail Group is no longer wholly owned by the Government and is no longer formally subject to FOI legislation.

We are continuing to list it on account of its significant public responsibilities: why?

If you are looking for information regarding your own circumstances (e.g. lost parcels, information about services), you should contact Royal Mail directly. Their email address is: customer.service.team@royalmail.com., or, you can use their website to find relevant contact details.

We list Post Office Limited, the company which runs Post Offices, separately. Please carefully consider which company your request ought be directed to.

794 requests
Make a request to this authority
Mail redirection
Response by Royal Mail Group Limited to Matthew Orgill on .

Awaiting classification.

Dear Mr Orgill, Thank you for your e-mail below dated 21 October 2020, in which you request information relating to our Redirection Service. . You hav...
Delivery Office Phone Numbers
Response by Royal Mail Group Limited to Mrs M Smith on .

Refused.

Dear Mrs Smith,   Thank you for your email dated 09 October 2016 in which you ask why you can no longer phone your local Delivery Office directly....
Delivery failure figures
Response by Royal Mail Group Limited to mr jones on .

Awaiting classification.

AUTOMATIC RESPONSE   COVID-19 Potential Disruption  Thank you for your email. We take your rights under data protection laws extremely seriously...
Information
Response by Royal Mail Group Limited to MARCIA HELENA MORETTI on .

Awaiting classification.

Dear Ms Moretti Thank you for your correspondence. As the What Do They Know website is a public forum, it would not be appropriate four Customer Exper...
Email addresses for Royal Mail customer-facing departments
Request to Royal Mail Group Limited by Mark Goodge. Annotated by Daniel Purcell on .

Successful.

customer.service.team@royalmail.com no longer working. Automatic response received stating the address is no longer being monitored.
Money spent on rubber bands in the UK per year
Response by Royal Mail Group Limited to Mark Hall on .

Awaiting classification.

Dear Mr Hall Thank you for your email. Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it is no longer subject to...
An address under your cover is being abused
Request sent to Royal Mail Group Limited by micha on .

Long overdue.

An address under your cover (from google map it looked like students accommodation) such as the "PO BOX 737, SOUTHALL, UB3 9RE, UK" selling fake goo...
Royal Mail’s Internal Audit and the transfer to Post Office Limited’s Internal Audit
Response by Royal Mail Group Limited to Eleanor Shaikh on .

Information not held.

Dear Ms Shaikh Thank you for your email. Please be advised that, following the flotation of Royal Mail on the London Stock Exchange in October 2013, i...
Covid 19
Response by Royal Mail Group Limited to Mrs Smith on .

Awaiting classification.

Dear Mrs Smith, I am writing in response to your recent Freedom of Information request. Following the flotation of Royal Mail on the London Stock Exc...
Lost Items Covid19
Response by Royal Mail Group Limited to Alan Clarke on .

Successful.

Dear Mr Hitchcott Thank you for your email. Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it is no longer subje...
Post Office Investigation Branch
Response by Royal Mail Group Limited to Steve Elibank on .

Partially successful.

Dear Mr Elibank Please find attached a response to your recent Freedom of Information request. Yours Sincerely John Cere Freedom of Information...
Number and percentage of missing signed for items 2014-2016
Response by Royal Mail Group Limited to Mr Sang on .

Refused.

Dear Mr Sang Thank you for your email dated 08 September 2016 in which you request information under the terms of the Freedom of Information Act 2000....
Vehicle service history
Response by Royal Mail Group Limited to Lee Lockett on .

Refused.

Dear Mr Lockett Thank you for your email dated 29 December 2016. Under the terms of the Freedom of Information Act 2000 you have requested information...
List of contact details for all Post offices
Response by Royal Mail Group Limited to Shahid Khan on .

Information not held.

Dear Mr Khan Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it is no longer subject to the Freedom of Information...
How many parcels where delivered in Pimlico, London in 2013 and 2014
Response by Royal Mail Group Limited to Sean Nash on .

Refused.

Dear Mr Nash Thank you for your email in which you request information under the terms of the Freedom of Information Act in respect of the number of p...
FIR request for any complaints made about Royal Mail delivery’s to Floors Farm Strathaven
Request sent to Royal Mail Group Limited by David Bryson on .

Long overdue.

I would like to request for information on any complaints made to Royal Mail regarding Floors Farm, Stonehouse Road, Strathaven,Ml10 6TA regarding R...
Transcript of recorded call.
Response by Royal Mail Group Limited to Iraklis Pazios on .

Successful.

Dear Mr Pazios Thank you for your email. I can confirm that the Information Rights and Governance Team responded to your request on 26 February 2020....
Coronavirus infection control (PDAs)
Response by Royal Mail Group Limited to Lucy Davies on .

Awaiting classification.

Dear Lucy Thank you for your enquiry. Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it is no longer subject to t...
Please can you provide a fleet list for all Royal Mail vehicles over 7.5 tonnes
Response by Royal Mail Group Limited to graeme ireland on .

Awaiting classification.

Dear Mr Ireland, I am writing in response to your below email in which you have requested details of Royal Mail vehicles 7.5 tonnes or over, under the...
Is there an external compay responsible for the audit of transport issues
Response by Royal Mail Group Limited to Kanji Caber on .

Awaiting classification.

Dear Kanji Thank you for your enquiry. Following the flotation of Royal Mail on the London Stock Exchange in October 2013, it is no longer subject to...
Post misdirected to china
Response by Royal Mail Group Limited to Chris King on .

Awaiting classification.

+---------------------------------------------------------+ | | | [1]Royal Mail logo | | | | Enquiry Reference # 200102-010684 | | | | This email...
Disposal of goods from National Return Centre
Clarification sent to Royal Mail Group Limited by K Matthews on .

Long overdue.

Thank you for your response and I appreciate the gesture of good will. I would like to know how the item RV167691212GB was disposed of? Yours sinc...
Who requested mail to not be delivered?
Request sent to Royal Mail Group Limited by Jane Barker on .

Long overdue.

On the 5th December 2019 I received my morning post as usual. I was expecting a parcel and had been sent a window of time in which this parcel woul...
International Tracked & Signed Service
Request sent to Royal Mail Group Limited by navartne on .

Long overdue.

1) Please provide any changes that your have made to the ‘International Tracked & Signed’ service within the last 6 months. For example, any changes...
Request for GPS Data
Response by Royal Mail Group Limited to Zhi Yuan Teo on .

Awaiting classification.

Dear Zhi Yuan Teo Thank you for bringing the issue below to our attention. As you are wishing to raise a personal delivery matter it would not be app...

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