Rail Delivery Group

A railway company

This authority is not subject to FOI law, so is not legally obliged to respond (details).

37 requests
Railcard App Quality Management
Follow up sent to Rail Delivery Group by Glen Crust on .

Long overdue.

Sent: 06 March 2023 08:36 To: Jacqueline Starr Cc: [email address]; [email address]; HAIGH, Louise; [email address]; [email address]; [email address]...
Old train timetables
Response by Rail Delivery Group to jalal mohamed on .

Information not held.

Dear Jalal Thanks for taking the time to write to us. I understand that you would like to get information under the Freedom of Information Act (FOIA...
Ticket Database
Response by Rail Delivery Group to Toby Green on .

Refused.

Dear Toby   Thanks for your patience while I was looking into your request.   Firstly, I would like to advise you that the Rail Delivery Group is n...
Dear Will   Thanks for taking the time to email us. I understand that you are concerned about the Connecting Communities Expanding Access to the Rai...
Complaint policy
Clarification sent to Rail Delivery Group by michael ereira on .

Long overdue.

Could you send me a copy of what we have exchanged as your response rather puzzles ,me Yours faithfully, michael ereira
Foreign call centres.
Response by Rail Delivery Group to Roy Peterson on .

Refused.

Hello Roy   Thanks for taking the time to email us. I understand that you would like us to provide information under the Freedom of Information Act....
Hello Andy   Thanks for your patience whilst I was looking into your request.   I'm sorry to let you know that we cannot provide you with the reque...
Dear Sir/Madam I acknowledge the safe receipt of your request. The Rail Delivery Group is not subject to the Freedom of Information Act, and we ha...
Windows 7 and XP Instances
Response by Rail Delivery Group to Lee Murray on .

Refused.

Hello Lee   Thanks for taking the time to email us. I understand that you would like to request data under the Freedom of Information Act.   I fur...
Station announcements
Response by Rail Delivery Group to Steve Simcott on .

Information not held.

Hello Stephen   Thanks for taking the time to email us about your request. I understand that you would like to obtain station announcements for your...
  Hello Mark   Thanks for your patience whilst I was looking into your request about the quarterly progress report on the use of PSVAR compliant vehic...
Tweet dated 30.06.20
Request to Rail Delivery Group by Bernie Williams. Annotated by Mr N Hardwick on .

Successful.

Bernie, you asked whether they were a Stonewall Champion and they said they weren't, so how would they know the cost?
Hello   Thanks for your patience while I was looking into your request.   Firstly, I would like to advise you that the Rail Delivery Group is not a...
Selection test scores for rail drivers by ethnicity
Response by Rail Delivery Group to John Fuerst on .

Partially successful.

Hello John Thanks for taking the time to email us. I understand that you would like to know the adverse effects caused by the selection test and whe...
Good afternoon, Thank you for your email regarding the Two Together Railcard Firstly, please accept my apologies for the lateness of my reply. We ha...
Accessibility map access statistics
Response by Rail Delivery Group to Doug Paulley on .

Refused.

Hello Doug   Thanks for your patience while I was looking into your request.   I would like to advise you that we’re not subject to Freedom of Inf...
Current list of active TOC codes
Response by Rail Delivery Group to Steven Collins on .

Partially successful.

Hello Steven   Thanks for your patience while we were looking into this for you.   There isn’t one specific TOC code list. They can be different depend...
Hello Lawrence Thanks for your email about the announcements made on the train and at the station. I understand that you would like to know which reas...
Hi Sam   Thanks for your patience and co-operation while we looking into this for you.   Having investigated this, I can confirm that each Train O...
Hi Brian Thanks for contacting us and for your interest in the ‘All the Stations’ feature.   I would like to inform you that The Rail Delivery Gro...
Station Announcements
Response by Rail Delivery Group to Lewis Taylor on .

Information not held.

Hi Lewis Thanks for your email about Hull station. I understand that you want a copy of the recorded audio announcements made at this station. I r...
Stations with Automated Ticket Gates
Response by Rail Delivery Group to Chris Mee on .

Information not held.

Hi Chris   Thanks for your patience and co-operation while we were looking into this for you. I apologise for the delay in responding to your query....
Steer davies Gleave Report from 2013
Response by Rail Delivery Group to Toby Willis on .

Refused.

Hi Toby Thanks for your patience whilst I was looking into your query. I understand you want to know why the Steer Davies Gleave report is confide...
FIP International Free Passes
Response by Rail Delivery Group to James Smith on .

Refused.

Dear James,   Thank you for your email.   Unfortunately, you have sent your email to customer services at the Rail Delivery Group and not Rail...
RSP-6 Specification for Barcodes on UK Rail Tickets
Clarification sent to Rail Delivery Group by Stuart Bain on .

Long overdue.

Dear Mr Hay, I am not working on behalf of a TOC. My request is as an individual. Yours sincerely, Stuart Bain

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