Public Services Ombudsman for Wales

An ombudsman and a corporation sole

69 requests
Make a Freedom of Information request to this authority
'Out of time' complaints in 2022/23, bodies concerned and the exercise of discretion to investigate
Response by Public Services Ombudsman for Wales to J Roberts on .

Awaiting classification.

Dear J Roberts Thank you for your email and I apologise for the delay in acknowledging receipt. It reads as though you have looked at our last Annual...
Limited vision arrangements
Response by Public Services Ombudsman for Wales to JtOakley on .

Successful.

Dear JtOakley Thank you for your query. I have viewed the response on the WhatDoTheyKnow.com website as we have not exempted any of the information....
Timed out complaints
Internal review request sent to Public Services Ombudsman for Wales by JtOakley on .

Awaiting internal review.

Clarification again... Thank you but this request specifically asks for what the ombudsman did to take account of lockdown periods,, whether the prob...
Level of Investigation
Response by Public Services Ombudsman for Wales to JtOakley on .

Partially successful.

Dear JtOakley Our reference: 202304039 I have been asked by Chief Legal Adviser & Director of Investigations, Katrin Shaw to provide you, by email...
The ombudsman 'Timing out' rules
Response by Public Services Ombudsman for Wales to JtOakley on .

Partially successful.

Dear JtOakley Our reference: 202304032 I have been asked by Chief Legal Adviser & Director of Investigations, Katrin Shaw to provide you, by email...
Staff
Follow up sent to Public Services Ombudsman for Wales by S Hope on .

Successful.

Many thanks for your response Yours faithfully, S Hope
Timed out complaints (2)
Internal review request sent to Public Services Ombudsman for Wales by JtOakley on .

Awaiting internal review.

Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Public Services Ombudsma...
Multi-Functional Devices and printing/scanning services contract(s)
Response by Public Services Ombudsman for Wales to Celeste Morrison on .

Awaiting classification.

Dear Celeste Morrison   Our reference: 202303978   I have been asked by Information Governance Manager, Alison Parker to provide you, by email...
Communications with PCC on obstructions
Response by Public Services Ombudsman for Wales to Chris Marsden on .

Partially successful.

Dear Chirs Marsden   Our reference: 202303968   Please find attached response to your information request.   With kind regards Alison  ...
Corporate Estate Managing Maintenance
Response by Public Services Ombudsman for Wales to Nicola Pomroy on .

Awaiting classification.

Dear Ms Pomroy   Our reference: 202302803   I have been asked by Information Governance Manager, Alison Parker to provide you, by email only,...
FOI complaints
Response by Public Services Ombudsman for Wales to Mr Cross on .

Partially successful.

Dear Mr Cross   Thank you for your enquiry.   I presume that you have added the information in square brackets in the following statement: ...
Complaints Against WAST
Response by Public Services Ombudsman for Wales to Joshua Jones on .

Refused.

Dear Mr Jones I refer to your recent request for information. Please find our response set out below. Request On 22 January 2018, the Public Service...
Equality Act ; Regulators, Inspectorates and Ombudsmen
Response by Public Services Ombudsman for Wales to Dick Fowler on .

Information not held.

Dear Mr Fowler   Our reference: 202300116   I have been asked by Information Governance Manager, Alison Parker to provide you, by email only,...
Top 10 investigators in 2013/14 and 2014/15
Response by Public Services Ombudsman for Wales to J Roberts on .

Partially successful.

Dear J Roberts I refer to your recent request for information. Please find our response attached to this email. Yours sincerely James Merrifield Man...
Caseload
Response by Public Services Ombudsman for Wales to J Roberts on .

Partially successful.

Dear J Roberts I refer to your recent request for information. Please find our formal response attached to this email. Yours sincerely James Merrifi...
Restrictions upon your published summaries
Response by Public Services Ombudsman for Wales to N Davies on .

Successful.

Dear N Davies   Our reference: 202206563   I have been asked by Information Governance Manager, Alison Parker to provide you, by email only, a...
Telephony & Storage
Response by Public Services Ombudsman for Wales to Philip Mansfield on .

Successful.

Dear Mr Mansfield   Our reference: 202203336   I have been asked by Information Governance Manager, Alison Parker to provide you, by email onl...
Contact Centre, CRM and AI & Automation
Response by Public Services Ombudsman for Wales to Philip Mansfield on .

Successful.

Dear Mr Mansfield   Our reference: 202203188   I have been asked by Information Governance Manager, Alison Parker to provide you, by email onl...
Connectivity and Network Services
Response by Public Services Ombudsman for Wales to Philip Mansfield on .

Awaiting classification.

Dear Mr Mansfield     Our reference: 202203766   I have been asked by Information Governance Manager, Alison Parker to provide you, by email...
Referrals from other Ombudsman services
Response by Public Services Ombudsman for Wales to R M Crorie on .

Successful.

Dear R M Crorie   Our reference: 202203600   I have been asked by Information Governance Manager, Alison Parker to provide you, by email only,...
Impact of Covid-19 on FOI responsiveness E&W
Response by Public Services Ombudsman for Wales to Dr Karen Mc Cullagh on .

Successful.

Annwyl   Ein cyfeiriad: 202201660   Gofynnodd y Rheolwr Llywodraethu Gwybodaeth, Alison Parker, i mi ymateb, trwy ebost yn unig, i’ch cais am...
Communications & Services
Response by Public Services Ombudsman for Wales to Daniel Leonard on .

Refused.

Dear Mr Leonard Thank you for your request for information. I note that you made the same request to us last year. A copy of our previous response was...
Malicious email volume
Response by Public Services Ombudsman for Wales to Rebecca Moody on .

Refused.

Dear Ms Moody   I have been asked by Information Governance Manager, Alison Parker to provide you, by email only, a response to your information r...
Communications & Services
Response by Public Services Ombudsman for Wales to Daniel Leonard on .

Successful.

Dear Mr Leonard   Request reference: 202001415   Please find attached response to your recent FOI request.   With kind regards Alison  ...
Private Healthcare by NHS Wales at the Bridgend Clinic.
Response by Public Services Ombudsman for Wales to DAVID HAWKER on .

Successful.

Dear Mr Hawker   Thank you for your request for information provided in your email below.   Our response   In 2019 the Ombudsman's powers e...

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