Public Services Ombudsman for Wales

An ombudsman and a corporation sole

75 requests
Make a Freedom of Information request to this authority
Use of public funding for surveillance and enforcement
Internal review request sent to Public Services Ombudsman for Wales by Crocels News on .

Awaiting internal review

Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Public Services Ombudsma...
Complaints against Putting Things Right in Aneurin Bevan Health Board to the Ombudsman for Wales
Request sent to Public Services Ombudsman for Wales by Will on .

Awaiting response

Dear Public Services Ombudsman for Wales (PSOW), Under the Freedom of Information Act, please provide a formal response from the PSOW to the followin...
Timed out complaints (2)
Response by Public Services Ombudsman for Wales to JtOakley on .

Partially successful

Dear JtOakley Please find attached amended internal review response sent to you on 14 September 2023.  I have now removed the words 'Private and Con...
Timed out complaints
Response by Public Services Ombudsman for Wales to JtOakley on .

Partially successful

Dear JtOakley   Please find attached amended internal review response sent to you on 24 October 2023.  I have now removed the words 'Private and C...
The correct number of pages it is possible to send to the ombudsman in a complaint.
Response by Public Services Ombudsman for Wales to JtOakley on .

Successful

Dear JtOakley   Your reference: [1][FOI #1105214 email] Our reference: 202310088   Thank you for your email of 21 April 2024, in which you ra...
Why isn’t the ombudsman an ombudsperson?
Response by Public Services Ombudsman for Wales to JtOakley on .

Successful

Dear JTOakley Our reference: 202310091 I have been asked by Information Governance Manager, Alison Parker to provide you, by email only, a respons...
Social Media Management and Listening
Response by Public Services Ombudsman for Wales to Ellie Jones on .

Successful

Dear Ms Jones   Our reference: 202309900   I have been asked by Information Governance Manager, Alison Parker to provide you, by email only, a...
Jobs advertised in calendar year 2023
Response by Public Services Ombudsman for Wales to J Roberts on .

Successful

Dear J Roberts   Our reference: 202308712   I have been asked by Information Governance Manager, Alison Parker to provide you, by email only,...
'Out of time' complaints in 2022/23, bodies concerned and the exercise of discretion to investigate
Response by Public Services Ombudsman for Wales to J Roberts on .

Awaiting classification

Dear J Roberts Thank you for your email and I apologise for the delay in acknowledging receipt. It reads as though you have looked at our last Annual...
Limited vision arrangements
Response by Public Services Ombudsman for Wales to JtOakley on .

Successful

Dear JtOakley Thank you for your query. I have viewed the response on the WhatDoTheyKnow.com website as we have not exempted any of the information....
Level of Investigation
Response by Public Services Ombudsman for Wales to JtOakley on .

Partially successful

Dear JtOakley Our reference: 202304039 I have been asked by Chief Legal Adviser & Director of Investigations, Katrin Shaw to provide you, by email...
The ombudsman 'Timing out' rules
Response by Public Services Ombudsman for Wales to JtOakley on .

Partially successful

Dear JtOakley Our reference: 202304032 I have been asked by Chief Legal Adviser & Director of Investigations, Katrin Shaw to provide you, by email...
Staff
Follow up sent to Public Services Ombudsman for Wales by S Hope on .

Successful

Many thanks for your response Yours faithfully, S Hope
Multi-Functional Devices and printing/scanning services contract(s)
Response by Public Services Ombudsman for Wales to Celeste Morrison on .

Awaiting classification

Dear Celeste Morrison   Our reference: 202303978   I have been asked by Information Governance Manager, Alison Parker to provide you, by email...
Communications with PCC on obstructions
Response by Public Services Ombudsman for Wales to Chris Marsden on .

Partially successful

Dear Chirs Marsden   Our reference: 202303968   Please find attached response to your information request.   With kind regards Alison  ...
Corporate Estate Managing Maintenance
Response by Public Services Ombudsman for Wales to Nicola Pomroy on .

Awaiting classification

Dear Ms Pomroy   Our reference: 202302803   I have been asked by Information Governance Manager, Alison Parker to provide you, by email only,...
FOI complaints
Response by Public Services Ombudsman for Wales to Mr Cross on .

Partially successful

Dear Mr Cross   Thank you for your enquiry.   I presume that you have added the information in square brackets in the following statement: ...
Complaints Against WAST
Response by Public Services Ombudsman for Wales to Joshua Jones on .

Refused

Dear Mr Jones I refer to your recent request for information. Please find our response set out below. Request On 22 January 2018, the Public Service...
Equality Act ; Regulators, Inspectorates and Ombudsmen
Response by Public Services Ombudsman for Wales to Dick Fowler on .

Information not held

Dear Mr Fowler   Our reference: 202300116   I have been asked by Information Governance Manager, Alison Parker to provide you, by email only,...
Top 10 investigators in 2013/14 and 2014/15
Response by Public Services Ombudsman for Wales to J Roberts on .

Partially successful

Dear J Roberts I refer to your recent request for information. Please find our response attached to this email. Yours sincerely James Merrifield Man...
Caseload
Response by Public Services Ombudsman for Wales to J Roberts on .

Partially successful

Dear J Roberts I refer to your recent request for information. Please find our formal response attached to this email. Yours sincerely James Merrifi...
Restrictions upon your published summaries
Response by Public Services Ombudsman for Wales to N Davies on .

Successful

Dear N Davies   Our reference: 202206563   I have been asked by Information Governance Manager, Alison Parker to provide you, by email only, a...
Telephony & Storage
Response by Public Services Ombudsman for Wales to Philip Mansfield on .

Successful

Dear Mr Mansfield   Our reference: 202203336   I have been asked by Information Governance Manager, Alison Parker to provide you, by email onl...
Contact Centre, CRM and AI & Automation
Response by Public Services Ombudsman for Wales to Philip Mansfield on .

Successful

Dear Mr Mansfield   Our reference: 202203188   I have been asked by Information Governance Manager, Alison Parker to provide you, by email onl...
Connectivity and Network Services
Response by Public Services Ombudsman for Wales to Philip Mansfield on .

Awaiting classification

Dear Mr Mansfield     Our reference: 202203766   I have been asked by Information Governance Manager, Alison Parker to provide you, by email...

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