Parliamentary and Health Service Ombudsman

An ombudsman, also called PHSO

The Parliamentary and Health Service Ombudsman provides an independent complaint handling service for complaints that have not been resolved by the NHS in England and UK government departments. [1]

You should not use our service to contact this body with any customer service enquiries - find out why.

1173 requests
Ombudsman Rob Behrens' Twitter account
Response by Parliamentary and Health Service Ombudsman to J Roberts on .

Awaiting classification.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
A past request that may be of interest concerning Dr Howard Myers, a former dentistry adviser to the Parliamentary and Health Service Ombudsman. " Dr...
Rare diseases
Response by Parliamentary and Health Service Ombudsman to christina evans on .

Awaiting response.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Yes, the whole thing is an unmitigated disaster. The PHSO claims to be "independent", but it is certainly not impartial. In my humble opinion, it is se...
Review and Feedback Team (RAFT) guidance 2020
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by M Boyce on .

Awaiting internal review.

'Requesting a review is pointless'. It mostly is, and particularly at the moment. The PHSO say their review process is not legally allowed and the Fi...
Dear J Roberts Our reference: FOI64 Your request for information Thank you for your request of 27 September 2020 via whatdotheyknow.com, in which...
PHSO's Trustpilot account
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by J E Garner on .

Information not held.

It would be interesting to qualify what the PHSO deem to be "baseless complaints" and the criteria used to ascertain the same? I doubt most people wou...
Information on PHSO the Facts is available here: https://twitter.com/phsothefacts It's book 'Whats the Point of the Ombudsman?' (all 5-star reviews...
"3. The following directions apply: 3.1 These appeals will be heard together; 3.2 If it is better for a party to provide one document dealing with...
Spreadsheet linked to data breach
Request to Parliamentary and Health Service Ombudsman by D. Moore. Annotated by D. Moore on .

Long overdue.

Swift action on the part of the ICO - DN issued: "The Commissioner requires the PHSO to take the following steps to ensure compliance with the legisl...
Time taken to investigate cases
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by J Roberts on .

Successful.

Link broken in comment dated 17 August 2017. Try this: https://consult.justice.gov.uk/digital-communications/public_bodies_bill/supporting_documents...
Dear Caroline Scully Thank you for your email. Please contact our Customer Helpline on 0345 015 4033 and one of the staff will be able to help. Rega...
sorry we cant find the page you are looking for. We may have moved or deleted it . Is this usual ? Yours faithfully, christina evans
One apology for poor service in 2019/20?
Response by Parliamentary and Health Service Ombudsman to J Roberts on .

Awaiting classification.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Staff Training continued!
Request to Parliamentary and Health Service Ombudsman by D. Speers. Annotated by J Roberts on .

Partially successful.

The latest job advertised related to staff training: “Learning & Development Coordination Administrator Apprentice The successful candidate will ne...
Parliamentary complaints for 2018/19
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by J Roberts on .

Awaiting classification.

D Moore has also requested information relating to parliamentary complaints for 2018/19: https://www.whatdotheyknow.com/request/spreadsheet_linked_to...
Names of senior staff
Request to Parliamentary and Health Service Ombudsman by D. Moore. Annotated by J Roberts on .

Partially successful.

JT Oakley, It is disappointing that things seem not to have changed for the better. So many resources devoted to trying to present a positive image...
Why indeed? Could it have something to do with the fact that they (the establishment) are all in it together?
'Phso the Facts' have produced a graph which vividly illustrates how the number of complaints upheld by the PHSO has more than halved between 2016/17 a...
Complaints
Request to Parliamentary and Health Service Ombudsman by christina evans. Annotated by J Roberts on .

Successful.

'Phso the Facts' have produced a graph which vividly illustrates how the number of complaints upheld by the PHSO has more than halved between 2016/17 a...
'Phso the Facts' have produced a graph which vividly illustrates how the number of investigations carried out by the PHSO has fallen by more than two-t...
Complaints upheld in 2019/20 and FOI responses
Request to Parliamentary and Health Service Ombudsman by D. Moore. Annotated by J Roberts on .

Awaiting classification.

"Q. When is a complaint not a complaint? A. When PHSO says so." Spot on! I have been trying for years to understand PHSO figures, with little succe...
If you are interested in comparing things with how they were in 2012 you might be interested in this PHSO report regarding FOI/DPA requests: https://...
Links not working. Try these: PACAC call for evidence: https://committees.parliament.uk/call-for-evidence/252/parliamentary-and-health-service-omb...
PACAC - Second Special Report of Session 2019–21 [PACAC] "3. The Committee recommends that the PHSO closely monitors and reports back on the effect...

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