Parliamentary and Health Service Ombudsman

An ombudsman, also called PHSO

The Parliamentary and Health Service Ombudsman provides an independent complaint handling service for complaints that have not been resolved by the NHS in England and UK government departments. [1]

You should not use our service to contact this body with any customer service enquiries - find out why.

1159 requests
Make a request to this authority
Number of PHSO fresh/new investigations conducted directly after the final report.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by M Boyce on .

Refused.

Thanks J Roberts, this is really useful. So the ICO now claim that SOME authorities WRONGLY argue that 'the factors in favour of disclosure need to b...
Deloitte Appointed to Avoid Carillion-Style Implosion of Kier
Response by Parliamentary and Health Service Ombudsman to Peter Anderson on .

Information not held.

Dear Mr Anderson   PHSO reference R00001148 Internal review of your request for information   Thank you for your correspondence of 18^th Marc...
Checking validity
Response by Parliamentary and Health Service Ombudsman to christina evans on .

Long overdue.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Complaints about Shrewsbury and Telford NHS Trust maternity unit
Request to Parliamentary and Health Service Ombudsman by Nicholas Wheatley. Annotated by J Roberts on .

Successful.

From the Daily Mail: 'Detectives last night opened a criminal inquiry into Britain's biggest maternity scandal. They will investigate failings at...
Massive data breach - Did you publish thousands of complainants' names?
Response by Parliamentary and Health Service Ombudsman to D. Moore on .

Awaiting classification.

Dear D Moore   PHSO reference R0001226 Your request for information   Thank you for your correspondence of 11^th May 2020 in which you reques...
Expert Advisory Panel Members
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by J Roberts on .

Information not held.

James Titcombe voices concern that external safety reviews by royal medical colleges are not being published: 'He said it was “really concerning...
The legal minefield of the PHSO re-opening of cases and the PHSO commencement of fresh/new investigations.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by M Boyce on .

Refused.

Thanks my friend. It is nice to have supportive comments. I'll keep you updated on what happens.
Ombudsman said clinical advisers “now get to see evidence”
Response by Parliamentary and Health Service Ombudsman to J Roberts on .

Partially successful.

Dear J Roberts    RE: Your information request: R0001256           I write in response to your email to the Parliamentary and Health Service O...
Names of senior staff
Request to Parliamentary and Health Service Ombudsman by D. Moore. Annotated by J Roberts on .

Partially successful.

Latest response from PHSO to request relating to clinical advisers: https://www.whatdotheyknow.com/request/ombudsman_said_clinical_advisers#incoming-...
Mr Behren's apology re report on Averil Hart's death
Request to Parliamentary and Health Service Ombudsman by D. Moore. Annotated by J Roberts on .

Refused.

Mr Behren's response to PACAC - further training for casework staff is 'under development': '10. Mr Hart explained to us that the PHSO failed to ass...
Alternative remedy
Response by Parliamentary and Health Service Ombudsman to J Kumar on .

Successful.

Dear J Kumar   RE: Your internal review relating to R0000430   I write in response to your email of 25 January 2019 where you have requested a...
Money paid by PHSO for legal services
Request to Parliamentary and Health Service Ombudsman by D. Moore. Annotated by J Roberts on .

Partially successful.

Totals: 2017/18 - 303,303 2018/19 – 257,785 2019/20 – 136,367 On the figures, Bevan Brittan LLP took a big hit: Between 2018/19 and 2019/2...
Money paid for legal services in 2018/19 and 2019/20
Response by Parliamentary and Health Service Ombudsman to D. Moore on .

Successful.

Dear D Moore   Our reference: R0001241 Your request for information   Thank you for your email of 20 May 2020 via whatdotheyknow.com in which...
Home Office Contacts
Internal review request sent to Parliamentary and Health Service Ombudsman by Nick Leaton on .

Awaiting internal review.

Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Parliamentary and Hea...
PCSE ( Capita)
Response by Parliamentary and Health Service Ombudsman to sebastian buxton on .

Awaiting response.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Maladministration- exactly what is it?
Request to Parliamentary and Health Service Ombudsman by Jt Oakley. Annotated by Jt Oakley on .

Successful.

Yes, I asked WDTK too ...as I couldn’t reply to the PHSO. Apparently PHSO read what I wrote to the Parliamentary Select committee - about the PHSO...
Spreadsheet linked to data breach
Response by Parliamentary and Health Service Ombudsman to D. Moore on .

Awaiting classification.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Staff turnover, DBS checks, Intake Caseworker applications
Response by Parliamentary and Health Service Ombudsman to D. Moore on .

Successful.

Dear D Moore, Thank you for email and I apologise for the oversite in our last response. 8. Please provide the number of applicants who were: (i) o...
Draft Public Service Ombudsman Bill now not fit for purpose.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by J Roberts on .

Partially successful.

Spot on. Fine principles are one thing, the PHSO in practice is something else. Trustpilot: https://www.trustpilot.com/review/www.ombudsman.org.u...
Steps taken to combat stigma, discrimination and mental abuse
Follow up sent to Parliamentary and Health Service Ombudsman by C Rock on .

Long overdue.

Dear FOI and Review officers You stated: "If you have Egress installed, simply open the attachment. " Note that this is at least the third time yo...
Procedural Irregularity
Response by Parliamentary and Health Service Ombudsman to De bert on .

Awaiting classification.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Serious discrepancies in staff turnover evidence to PACAC 20 May 2020?
Response by Parliamentary and Health Service Ombudsman to J Roberts on .

Successful.

Dear J Roberts    RE: Your information request: R0001237                              I write in response to your email to the Parliamentary an...
Guidance for Balancing Evidence - May 2020
Response by Parliamentary and Health Service Ombudsman to J Roberts on .

Successful.

Dear J Roberts   RE: Your information request: R0001225                              I write in response to your email to the Parliamentary and...
ERP Systems
Response by Parliamentary and Health Service Ombudsman to Michael Rohan on .

Successful.

Dear Michael Rohan   RE: Your information request: R0001224                              I write in response to your email to the Parliamentary...
Contact details regarding data breach - PACAC 18 May 2020
Response by Parliamentary and Health Service Ombudsman to J Roberts on .

Successful.

Dear J Roberts   Our reference: R0001239 Your request for information   Thank you for your email of 20 May 2020 via whatdotheyknow.com in whic...

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