Parliamentary and Health Service Ombudsman

An ombudsman, also called PHSO

The Parliamentary and Health Service Ombudsman provides an independent complaint handling service for complaints that have not been resolved by the NHS in England and UK government departments. [1]

You should not use our service to contact this body with any customer service enquiries - find out why.

1212 requests
Make a request to this authority
The legal minefield of the PHSO re-opening of cases and the PHSO commencement of fresh/new investigations.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by J Roberts on .

Refused.

Thanks for the information. I'll keep an eye out!
New Director of External Affairs, Strategy and Communications - Rebecca Hilsenrath
Response by Parliamentary and Health Service Ombudsman to J Roberts on .

Awaiting classification.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Complaints against government departments.
Response by Parliamentary and Health Service Ombudsman to phsothefacts Pressure Group on .

Refused.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Dr Bill Kirkup's investigation into the death of Elizabeth Dixon
Request to Parliamentary and Health Service Ombudsman by D. Moore. Annotated by J Roberts on .

Successful.

'Failures in maternity care over the past decade have left more than 1,200 children permanently brain damaged and cost taxpayers more than £4 billion i...
Complaints about Shrewsbury and Telford NHS Trust maternity unit
Request to Parliamentary and Health Service Ombudsman by Nicholas Wheatley. Annotated by J Roberts on .

Successful.

'Failures in maternity care over the past decade have left more than 1,200 children permanently brain damaged and cost taxpayers more than £4 billion i...
Can clinical advisers work on complaints relating to trusts they have links to?
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by J Roberts on .

Awaiting response.

'Failures in maternity care over the past decade have left more than 1,200 children permanently brain damaged and cost taxpayers more than £4 billion i...
Merged stats + PACAC's rebuke to Ombudsman over unevidenced claims to the committee
Request to Parliamentary and Health Service Ombudsman by D. Moore. Annotated by Nicholas Wheatley on .

Long overdue.

David Allen Green is writing an article on the PHSO and looking for information from people who have experienced the service. Would be useful if anyone...
Ombudsman's salary incorrectly excluded from Main Estimates - Treasury error
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by Nicholas Wheatley on .

Information not held.

David Allen Green is writing an article on the PHSO and looking for information from people who have experienced the service. Would be useful if anyone...
Amount of deaths caused by lockdown
Response by Parliamentary and Health Service Ombudsman to Karl Carpenter on .

Information not held.

Dear Mr Carpenter,   RE: Your information request: FOI148   I write in response to your email to the Parliamentary and Health Service Ombudsma...
The annual report of the Parliamentary Commissioner for Administration for 1993 - examples of maladministration
Internal review request sent to Parliamentary and Health Service Ombudsman by Jennifer McBride on .

Awaiting internal review.

Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Parliamentary and Hea...
Massive data breach - Did you publish thousands of complainants' names?
Request to Parliamentary and Health Service Ombudsman by D. Moore. Annotated by Brenda Prentice on .

Partially successful.

I remember PHSO sending my personal file to someone else and that was years ago! So, as ever, no lesson learnt. Fortunately we knew each other and she...
Tender information re purchase of Apple Devices
Response by Parliamentary and Health Service Ombudsman to Peace Daye on .

Awaiting classification.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Steps taken to combat PHSO complainant abuse (2)
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on .

Awaiting internal review.

Abuse by the PHSO takes many forms and I would be glad to list these at the risk of repeating what's already been published here and elsewhere. Oddy...
P&HSO took no action against the MHC&LG for breach of the Equality Act 2010.
Response by Parliamentary and Health Service Ombudsman to Neena Shingari1 (Account suspended) on .

Awaiting classification.

Dear Neena Shingari,   RE: Your information request FOI145   Thank you for your email of 17 February 2021 in which you have requested informat...
Expert Advisory Panel
Request to Parliamentary and Health Service Ombudsman by D. Moore. Annotated by J Roberts on .

Successful.

Concerns raised about the Expert Advisory Panel (and the PHSO Board) not responding to letters from members of the public: https://phsothetruestory.c...
PHSO's Trustpilot account
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by J Roberts on .

Information not held.

A load of comments, many critical of the Ombudsman, have added under a piece by David Hencke titled 'The Ombudsman’s much delayed justice train for 50s...
Release of reports regarding complaints about UK Government departments.
Internal review request sent to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group on .

Awaiting internal review.

Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Parliamentary and Hea...
Ombudsman legal remit
Request to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group. Annotated by phsothefacts Pressure Group on .

Successful.

The Ombudsman is inundated with complaints - so much so that they have 'closed their doors' to new cases. https://davidhencke.com/2021/02/21/parlia...
Release of Board Meeting Minutes
Internal review request sent to Parliamentary and Health Service Ombudsman by phsothefacts Pressure Group on .

Awaiting internal review.

I would like to request an internal review of this request. Much of this information would already be held by PHSO and it would take little time to...
Cygnet hospital, Dunsmore PiCu, lansdowne Street, Coventry
Response by Parliamentary and Health Service Ombudsman to christina evans on .

Awaiting response.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Number of FOI requests received each month
Response by Parliamentary and Health Service Ombudsman to J Roberts on .

Awaiting classification.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Complaints regarding the 1999 cancellation of the Benefits Payment Card
Response by Parliamentary and Health Service Ombudsman to Eleanor Shaikh on .

Delayed.

Dear Eleanor Shaikh   Thank you for submitting a request for information to the Parliamentary and Health Service Ombudsman.   Please note that...
Copies of FOI responses between 1 April 2020 and 1 October 2020
Response by Parliamentary and Health Service Ombudsman to D. Moore on .

Awaiting classification.

Dear D Moore   Thank you for submitting a request for information to the Parliamentary and Health Service Ombudsman.   Please note that the In...
Great fall in service complaints in two years - 88%
Response by Parliamentary and Health Service Ombudsman to J Roberts on .

Awaiting classification.

Dear J Roberts,   Thank you for submitting a request for information to PHSO.   Please note that the Information Rights Team is currently exper...
Performance targets and incentives
Response by Parliamentary and Health Service Ombudsman to Jason on .

Delayed.

Dear Mr Batchelor Thank you for submitting a request for information to PHSO. Please note that the Information Rights Team is currently experiencing...

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