Parliamentary and Health Service Ombudsman

An ombudsman, also called PHSO

The Parliamentary and Health Service Ombudsman provides an independent complaint handling service for complaints that have not been resolved by the NHS in England and UK government departments. [1]

You should not use our service to contact this body with any customer service enquiries - find out why.

1255 requests
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Recently advertised: Public and User Engagement Manager Closing date 30 May 2022 10:00am Length of contract Permanent Salary £43,437 Location...
MP referrals for the year 2021/22
Response by Parliamentary and Health Service Ombudsman to D. Moore on .

Awaiting classification.

Dear D Moore Thank you for your email of 23 April 2022 in which you requested information from the Parliamentary and Health Service Ombudsman. Your...
11 May 2022 'Polly Curtis and Anne Davies have been appointed to the Board of the Parliamentary and Health Service Ombudsman with effect from Monday...
Dear William Wetherell,   Your request for information FOI108   Thank you for your email of 12 December 2021 in which you requested informatio...
1991 decision on DNACPR decisions

Awaiting classification.

Dear Kate Masters Thank you for your email. An internal review of your request was sent on 13th May 2022. You may now appeal to the ICO for its view...
From a recently advertised post for a Facilities Manager with a closing date of 14 April 2022: 'We employ approximately 600 staff across two sites...
Dear Ms Colville   Your information request (FDN-244153)   I am writing further to your request of 30 December 2015, in which you asked for in...
Complaints Recieved & Outcome
Response by Parliamentary and Health Service Ombudsman to Mr P Swift on .

Partially successful.

Dear Mr Swift PHSO reference 00000173 Internal review of your request for information Thank you for your correspondence of 10th February 2022 in whic...
29/4/22 Ms Hilsenrath discusses the shocking case of a woman raped while holidaying in Turkey who was told to “carry on with your holiday and enjoy i...
Evidence
Request to Parliamentary and Health Service Ombudsman by christina evans. Annotated by C Rock on .

Partially successful.

I am very sorry to hear of your experience with the PHSO. It beggars belief, and shows the real intent behind this damaging and incompetent governme...
PHSO's Trustpilot account
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by J Roberts on .

Information not held.

Latest Trustpilot reviews - all one star: 1. Disguting service not fit for purpose 27/4/22 2. Wow how many people is this service letting down. 2...
 Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.
Dear Mr Jones PHSO reference: 00000209 Internal review of your request for information Thank you for your email of 7 April 2022. You requested an...
Making complaint about your. Service

Awaiting classification.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Request for data justifying PHSO claim it does not abuse complainants
Internal review request sent to Parliamentary and Health Service Ombudsman by C Rock on .

Awaiting internal review.

Dear FOI duties, PHSO IMPORTANT: An Internal Review is hereby requested. Firstly, I point out that I have been asked to cite ICO guidance on FOIs,...
Dear D Moore PHSO Case Details 00000185 Your request for information Thank you for your correspondence of 20 February 2022 in which you requeste...
12 May 2017     Dear Ann Brooks   Your information request – our case reference: FDN-274574   I am writing in response to your Freedom of...
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Dear Mr Winslow,   RE: Your information request: R0001072   I write in response to your email to the Parliamentary and Health Service Ombudsma...
Dear M Boyce Thank you for your email. The policy is waiting to be reviewed by the Information Assurance team before it is placed on PHSO's website....
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Ombudsman Rob Behrens speaks to the Guardian's health editor Andrew Gregory about the scandal: '“We have now been effectively excluded from the so-ca...
Dear Ms Dawn     Your complaint about Thames Valley Police     Thank you for giving us information on your complaint about Thames Valley Polic...

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