Parliamentary and Health Service Ombudsman

An ombudsman, also called PHSO

The Parliamentary and Health Service Ombudsman provides an independent complaint handling service for complaints that have not been resolved by the NHS in England and UK government departments. [1]

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1255 requests
Make a request to this authority
Steps taken to combat PHSO complainant abuse (2)
Response by Parliamentary and Health Service Ombudsman to C Rock on .

Awaiting internal review.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Names and positions of senior staff as at 11 February 2020
Request to Parliamentary and Health Service Ombudsman by D. Moore. Annotated by J Roberts on .

Partially successful.

Recently advertised: Public and User Engagement Manager Closing date 30 May 2022 10:00am Length of contract Permanent Salary £43,437 Location...
MP referrals for the year 2021/22
Response by Parliamentary and Health Service Ombudsman to D. Moore on .

Awaiting classification.

Dear D Moore Thank you for your email of 23 April 2022 in which you requested information from the Parliamentary and Health Service Ombudsman. Your...
Communications between the Board and PHSO staff
Request to Parliamentary and Health Service Ombudsman by Nicholas Wheatley. Annotated by J Roberts on .

Awaiting internal review.

11 May 2022 'Polly Curtis and Anne Davies have been appointed to the Board of the Parliamentary and Health Service Ombudsman with effect from Monday...
Induction and guidance for Clinical Advisers
Response by Parliamentary and Health Service Ombudsman to William Wetherell on .

Partially successful.

Dear William Wetherell,   Your request for information FOI108   Thank you for your email of 12 December 2021 in which you requested informatio...
1991 decision on DNACPR decisions
Response by Parliamentary and Health Service Ombudsman to Kate Masters on .

Awaiting classification.

Dear Kate Masters Thank you for your email. An internal review of your request was sent on 13th May 2022. You may now appeal to the ICO for its view...
Number of caseworkers employed by the PHSO and length of time taken to respond to complaints
Request to Parliamentary and Health Service Ombudsman by Dudley Jones. Annotated by J Roberts on .

Partially successful.

From a recently advertised post for a Facilities Manager with a closing date of 14 April 2022: 'We employ approximately 600 staff across two sites...
Statutory rights: are they the same whether a case is classified as an "investigation" or an "intervention"?
Response by Parliamentary and Health Service Ombudsman to E. Colville on .

Successful.

Dear Ms Colville   Your information request (FDN-244153)   I am writing further to your request of 30 December 2015, in which you asked for in...
Complaints Recieved & Outcome
Response by Parliamentary and Health Service Ombudsman to Mr P Swift on .

Partially successful.

Dear Mr Swift PHSO reference 00000173 Internal review of your request for information Thank you for your correspondence of 10th February 2022 in whic...
New Director of External Affairs, Strategy and Communications - Rebecca Hilsenrath
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by J Roberts on .

Partially successful.

29/4/22 Ms Hilsenrath discusses the shocking case of a woman raped while holidaying in Turkey who was told to “carry on with your holiday and enjoy i...
Evidence
Request to Parliamentary and Health Service Ombudsman by christina evans. Annotated by C Rock on .

Partially successful.

I am very sorry to hear of your experience with the PHSO. It beggars belief, and shows the real intent behind this damaging and incompetent governme...
PHSO's Trustpilot account
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by J Roberts on .

Information not held.

Latest Trustpilot reviews - all one star: 1. Disguting service not fit for purpose 27/4/22 2. Wow how many people is this service letting down. 2...
Apparent discrepancy in service complaint figures for 2013/14
Response by Parliamentary and Health Service Ombudsman to J Roberts on .

Information not held.

 Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.
number and result of complaints about Shrewsbury and Telford NHS maternity unit from July 2018 to Feb 2022 28 February 2022
Response by Parliamentary and Health Service Ombudsman to Dudley Jones on .

Successful.

Dear Mr Jones PHSO reference: 00000209 Internal review of your request for information Thank you for your email of 7 April 2022. You requested an...
Making complaint about your. Service
Response by Parliamentary and Health Service Ombudsman to christina evans on .

Awaiting classification.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Request for data justifying PHSO claim it does not abuse complainants
Internal review request sent to Parliamentary and Health Service Ombudsman by C Rock on .

Awaiting internal review.

Dear FOI duties, PHSO IMPORTANT: An Internal Review is hereby requested. Firstly, I point out that I have been asked to cite ICO guidance on FOIs,...
Request to Trustpilot to remove a review
Response by Parliamentary and Health Service Ombudsman to D. Moore on .

Successful.

Dear D Moore PHSO Case Details 00000185 Your request for information Thank you for your correspondence of 20 February 2022 in which you requeste...
Criteria used by PHSO to decide an Ombudsman's investigation is 'unlawful'
Response by Parliamentary and Health Service Ombudsman to Ann Brooks on .

Information not held.

12 May 2017     Dear Ann Brooks   Your information request – our case reference: FDN-274574   I am writing in response to your Freedom of...
Role of Operation Manager in relation to caseworkers
Response by Parliamentary and Health Service Ombudsman to J Roberts on .

Awaiting classification.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Feedback about your service from 27 August 2021
Response by Parliamentary and Health Service Ombudsman to J Roberts on .

Awaiting classification.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Loss of Complaints Submitted Online
Response by Parliamentary and Health Service Ombudsman to John Winslow on .

Successful.

Dear Mr Winslow,   RE: Your information request: R0001072   I write in response to your email to the Parliamentary and Health Service Ombudsma...
Review and Feedback Team (RAFT) guidance 2020
Response by Parliamentary and Health Service Ombudsman to M Boyce on .

Partially successful.

Dear M Boyce Thank you for your email. The policy is waiting to be reviewed by the Information Assurance team before it is placed on PHSO's website....
Trashing complaints through systematic delay and misdirection
Response by Parliamentary and Health Service Ombudsman to deBert on .

Long overdue.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Complaints about Shrewsbury and Telford NHS Trust maternity unit
Request to Parliamentary and Health Service Ombudsman by Nicholas Wheatley. Annotated by J Roberts on .

Successful.

Ombudsman Rob Behrens speaks to the Guardian's health editor Andrew Gregory about the scandal: '“We have now been effectively excluded from the so-ca...
MP Sarah Green Not Interested in Helping me
Response by Parliamentary and Health Service Ombudsman to Sharen Dawn on .

Awaiting classification.

Dear Ms Dawn     Your complaint about Thames Valley Police     Thank you for giving us information on your complaint about Thames Valley Polic...

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