Parliamentary and Health Service Ombudsman

An ombudsman, also called PHSO

The Parliamentary and Health Service Ombudsman provides an independent complaint handling service for complaints that have not been resolved by the NHS in England and UK government departments. [1]

You should not use our service to contact this body with any customer service enquiries - find out why.

1194 requests
Make a request to this authority
Dr Bill Kirkup's investigation into the death of Elizabeth Dixon
Request to Parliamentary and Health Service Ombudsman by D. Moore. Annotated by D. Moore on .

Successful.

I requested information today concerning the Expert Advisory Panel: https://www.whatdotheyknow.com/request/expert_advisory_panel#incoming-1706391
PHSO Learning Academy referred to in letter to William Wragg MP
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by D. Moore on .

Partially successful.

Academy delayed: "This may indeed fit within the scope of the Academy of Learning Project that we had hoped to begin next year, but in light of the...
PACAC question re mediation in 2019/20
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by D. Moore on .

Partially successful.

Email sent by Rob Behrens on 12/12/20: "MPs’ involvement in mediation During the hearing, the Committee asked a number of questions about PHSO’s us...
Expert Advisory Panel
Response by Parliamentary and Health Service Ombudsman to D. Moore on .

Awaiting classification.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Review and feedback guidance
Request to Parliamentary and Health Service Ombudsman by William Wetherell. Annotated by J Roberts on .

Delayed.

Maybe a staffing issue. Two recent job ads: "Information Access Officer - Closing date 25 January 2021 ...you will provide a service for people wh...
Advisers
Request to Parliamentary and Health Service Ombudsman by Brenda Prentice. Annotated by Brenda Prentice on .

Information not held.

This has thread has been curtailed as the annotations have been deemed to be spam.
contacts with WDTK
Response by Parliamentary and Health Service Ombudsman to Brenda Prentice on .

Awaiting response.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Bodies complained about related to reviews granted
Response by Parliamentary and Health Service Ombudsman to J Roberts on .

Successful.

Dear J Roberts   Your information request (FDN-244769)   I am writing further to your email of 6 January 2016, in which you asked us to provid...
Mental Abuse - PHSO Blocking Complaints
Response by Parliamentary and Health Service Ombudsman to C Rock on .

Awaiting response.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Up to 80 or 90 separate issues within one single complaint
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by J Roberts on .

Successful.

'How can the public have faith that PHSO are doing the work they are paid to do?' The reliability of PHSO statistics has been questioned for years....
Charity Commission complaints 2020
Response by Parliamentary and Health Service Ombudsman to Stephen Delahunty on .

Successful.

Dear Delahunty   RE: Your information request: FOI84   I write in response to your email to the Parliamentary and Health Service Ombudsman (PH...
PHSO Staff survey 2020 and staff survey templates 2017 to 2019
Response by Parliamentary and Health Service Ombudsman to liz perloff on .

Awaiting response.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Complaints of bullying among PHSO staff?
Request to Parliamentary and Health Service Ombudsman by liz perloff. Annotated by C Rock on .

Awaiting response.

Good point - so obvious from case data records as all their promises are dropped under pressure to close off. Not a care for complainant in the end.
Procedural Irregularity - a Freedom of Information request to Parliamentary and Health Service Ombudsman- Dec 2020
Response by Parliamentary and Health Service Ombudsman to De.bert on .

Awaiting classification.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Investigation of sexual abuse by staff in mental health Trust and joint investigation local authorities
Response by Parliamentary and Health Service Ombudsman to Alea on .

Awaiting response.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
PHSO's Trustpilot account
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by J Roberts on .

Information not held.

Additional Trustpilot reviews since September (see comment of 1/10/20). Like before, all 1-star reviews. No good news on which to end the year, I'm af...
Steps taken to combat PHSO complainant abuse (2)
Response by Parliamentary and Health Service Ombudsman to C Rock on .

Awaiting response.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
What defines reasonable of the Health Commissioners Act 1991
Response by Parliamentary and Health Service Ombudsman to liz perloff on .

Partially successful.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
Complaint about PHSO
Response by Parliamentary and Health Service Ombudsman to liz perloff on .

Awaiting response.

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm...
One apology for poor service in 2019/20?
Response by Parliamentary and Health Service Ombudsman to J Roberts on .

Partially successful.

Dear J Roberts,   RE: Your information request: FOI93   I write in response to your email to the Parliamentary and Health Service Ombudsman (P...
Induction and guidance for Clinical Advisers
Request to Parliamentary and Health Service Ombudsman by William Wetherell. Annotated by William Wetherell on .

Delayed.

Thank you for this.
The legal minefield of the PHSO re-opening of cases and the PHSO commencement of fresh/new investigations.
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by M Boyce on .

Refused.

Yes totally agree. I see that the FTT website is down again. It has crashed more times this year than a boy racer covered by diplomatic immunity.
Provision of Information to PHSO
Request to Parliamentary and Health Service Ombudsman by Darren Watts. Annotated by J Roberts on .

Awaiting classification.

Guidance for Balancing Evidence - May 2020 "1.5 Our decisions are made using thecivil standard of the ‘Balance of Probabilities’ (i.e. ‘more likely t...
Spreadsheet linked to data breach
Request to Parliamentary and Health Service Ombudsman by D. Moore. Annotated by J Roberts on .

Successful.

The curious case of PHSO statistical recording. If you look at 'Complaints about UK Government Departments and agencies and other public organisatio...
Compensation Awards in Maladministration
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on .

Partially successful.

In my case there was not an inkling of "we would usually expect caseworkers to discuss the injustice with the complainant or aggrieved" and they never...

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