Pensions Ombudsman

An ombudsman

52 requests
Make a Freedom of Information request to this authority
Longest waiting times for allocation and determination - and any safeguard/s - ill health cases
Response by Pensions Ombudsman to S Walker on .

Long overdue

Dear S Walker Thank you for your additional email and queries. For clarity, I have responded below each one in blue text, but do let me know if yo...
How many Public Sector complaints
Follow up sent to Pensions Ombudsman by Jason Vango on .

Awaiting internal review

Dear Information Management, My next question why is an audited department not have collated these stats! Yours sincerely, Jason Vango
Civil service pensions delays and maladministration.
Response by Pensions Ombudsman to Guy Kerry on .

Refused

Dear Guy Kerry Thank you for your email of 10 July 2024. Your request has been handled as a Freedom of Information Request under the Freedom of Info...
Corporate Estate Managing Maintenance
Response by Pensions Ombudsman to Nicola Pomroy on .

Information not held

Dear Ms Pomroy, Thank you for your email, your request was handled under the Freedom of Information Act 2000. We occupy part of a government hub w...
Social Media Management and Listening
Response by Pensions Ombudsman to Ellie Jones on .

Successful

Dear Ellie Jones Thank you for your email of 12 March 2024. Your request has been handled as a Freedom of Information Request under the Freedom of I...
Mineworker pension scheme Sheffield
Response by Pensions Ombudsman to michael F Aspinall on .

Successful

Dear Michael, If you could correspond on all matters relating to FOIs to this dedicated email address rather than the general enquiries email it wou...
Expedited complaints requests due to illness/disability
Response by Pensions Ombudsman to michael F Aspinall on .

Partially successful

Apologies Michael,   Please see attached the policy as referenced below.   Naomi   From: Naomi Beeson Sent: Wednesday, November 29, 2023 1...
Data Protection Compliance
Request sent to Pensions Ombudsman by Connor Dash on .

Long overdue

1. Does your organisation use any applications or software to record Record of Processing Activity (ROPA)? If so, please state the product name(s) an...
Pensions complaints
Response by Pensions Ombudsman to frank shaw on .

Successful

Thank you for your e-mail. Your enquiry is important to us and we will respond as quickly as we can.     Please note that due to the high volume o...
IT Infrastructure
Response by Pensions Ombudsman to Darryl on .

Long overdue

Dear Darryl,   Thank you for your email.   I have forwarded your request to our Information Governance Team who will respond in due course....
Pensions complaints
Response by Pensions Ombudsman to frank shaw on .

Successful

Dear Mr Shaw,   Iā€™m writing to you in response to your recent Freedom of Information Request (FOI), please note your request has been handled unde...
Lloyds-TSB dictates no remedy
Response by Pensions Ombudsman to D.bert on .

Information not held

Dear D Bert, Thank you for your e-mail of July 9, 2022. In answer to your question, The Pensions Ombudsman CANNOT look at certain types of complai...
Private Pensions after Divorce
Response by Pensions Ombudsman to Patricia Monk on .

Refused

Customer Satisfaction Survey ā€“ Office of the Pensions Ombudsman   Dear Mrs Monk We are writing to ask you for your help with some important resea...
Locked or frozen pensions
Response by Pensions Ombudsman to mark smith on .

Information not held

Our Ref: PO-19348 Dear Mr Smith Centrica Pensions Thank you for your email. The Pensions Ombudsman is an independent organisation set up by law to in...
Information Technology Request
Response by Pensions Ombudsman to Agent3 on .

Long overdue

Thank you for your email. Your enquiry is important to us and we will look into the email and respond in due course.     Please note that, due to...
Malicious email volume
Response by Pensions Ombudsman to Rebecca Moody on .

Long overdue

Thank you for your email. Your enquiry is important to us and we will look into the email and respond in due course.     Please note that, due to...
No notice for 1950 . 1960 preview??
Request to Pensions Ombudsman by Kay Barry-Curtis. Annotated by J Roberts on .

Long overdue

David Hencke latest: 'But there is also something alarming in this tale for the WASPI women who have placed their faith in the Ombudsman to save them...
CP21/1 and FCA Data
Response by Pensions Ombudsman to Simon Evans on .

Partially successful

Good morning Mr Evans,   Following a review of the response that was sent to you on 21 June, I have been able to obtain further information that i...
Determinations regarding the Pension Protection Fund levy
Response by Pensions Ombudsman to Matthew Boulton on .

Partially successful

Dear Mr Boulton I apologise for the delay in getting back to you. Our case management system can only provide details going back to 2012. In addit...
Basic Pension
Response by Pensions Ombudsman to J HORTON on .

Awaiting classification

Good morning Mr Horton, Thank you for your enquiry. Unfortunately, this does not fall under the remit of Freedom of Information. If I am correct...
Pensions inequalities
Response by Pensions Ombudsman to Kate Creed on .

Information not held

  Kate Creed                           Our Ref: PO-21702                                                     9 April 2018     Dear Kate...
Training course documentation for Adjudicators
Response by Pensions Ombudsman to Martin Donoghue on .

Successful

Dear Martin Donoghue,   Thank you for your email of 13 May 2019 requesting information under the Freedom of Information Act 2000.    Your request:...
Complaints against the Plumbing and Mechanical Services (UK) Industry Pension Scheme
Request sent to Pensions Ombudsman by Garry Forster on .

Long overdue

Reading the notes to the 2019 accounts for the Plumbing and Mechanical Services (UK) Industry Pension Scheme reveals that two complaints were made to T...
Complaint Statistics
Internal review request sent to Pensions Ombudsman by Garry Forster on .

Awaiting internal review

Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Pensions Ombudsman's han...
Staffing & Recruitment (PO)
Response by Pensions Ombudsman to Kona Herkanaidu on .

Partially successful

Hi Kona, Thank you for your FOI request. Please find attached a response which answers the questions that you asked. Kind regards Nirujan Nir...

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