Pensions Ombudsman

An ombudsman

23 requests
Workload transferred from other ADR.
Response by Pensions Ombudsman to m postle on .

Awaiting classification.

Dear M Postle   Thank you for your request under the Freedom of Information Act.   Unfortunately we did not keep accurate records of the number...
Dear Mr Martin Thank you for your email. The Pensions Ombudsman does not issue guidelines for the bodies you have mentioned. These would be set do...
I am out of the office until 7 June.  Please speak to Jane Carey in my absence [email address]
Pensions inequalities
Response by Pensions Ombudsman to Kate Creed on .

Awaiting classification.

  Kate Creed                           Our Ref: PO-21702                                                     9 April 2018     Dear Kate...
Delay in pensions
Response by Pensions Ombudsman to Susan hardaker on .

Awaiting classification.

                              Our Ref: PO-21673                                                   4 April 2018     Dear Susan Hardaker...
Failure to protect mineworkers pension scheme
Response by Pensions Ombudsman to Philip Hill on .

Awaiting classification.

                                Our Ref: PO-21580                                                   27 March 2018 Dear Mr Hill Capita T...
                                  Our Ref: PO-17667                                                     4 January 2018 Dear Mr Bert D...
Procedural efficacy
Response by Pensions Ombudsman to C Bowerman on .

Successful.

Dear C Bowerman Thank you for your further enquiry. In response to your questions: 1. There was no managerial/policy decision taken not to include Se...
Locked or frozen pensions
Response by Pensions Ombudsman to mark smith on .

Awaiting classification.

Our Ref: PO-19348 Dear Mr Smith Centrica Pensions Thank you for your email. The Pensions Ombudsman is an independent organisation set up by law to in...
Dear C Thompson   Thank you for your email of 1 August 2017 asking for an internal review in relation to the above Freedom of Information request....
Pension Provider fails to divulge information - june 2017
Response by Pensions Ombudsman to bert d on .

Waiting clarification.

    Mr Bert D Our Ref: PO-17667     24^th July 2017 Dear Mr Bert D   Thank you for your email we received today the 24^th July 2017. Th...
Finance System
Request sent to Pensions Ombudsman by Frank Desposito on .

Long overdue.

What Finance System do you use for financial management and planning? What is the monetary value of the annual support/subscription for your curre...
ERP Systems
Response by Pensions Ombudsman to Richard Paramo on .

Long overdue.

Dear Sir   All of our IT systems are outsourced under a Managed Service Contact so I don’t have the detailed information you have requested. I hav...
Enquiries by type
Response by Pensions Ombudsman to Sam Brodbeck on .

Information not held.

Dear Sam   I’m afraid we do not categorise the subject matter of our cases under Pensions Freedoms – that is quite a broad heading.   Can you...
Microsoft Office training
Request sent to Pensions Ombudsman by Carly Green on .

Long overdue.

08/10/2015 Please could you provide the following information regarding your Microsoft Office training requirements: 1. Do you have a contract wi...
Relationship Manager's Forum
Request to Pensions Ombudsman by Paul Styles. Annotated by Paul Styles on .

Successful.

Serving and retired officers of the police service were represented by the Vice Chair of the National Attendance Management Forum. This body has no s...
Software Licenses
Response by Pensions Ombudsman to Leo Wu on .

Successful.

Dear Leo Please find the answers to your questions below. 1) It is outsourced. 2) All costs including licenses are include in the annual IT support...
Police Injury Pensions
Response by Pensions Ombudsman to Paul Styles on .

Information not held.

Dear Mr Styles   Freedom of Information Act – your request for information   I refer to your email dated 21 April requesting information about...
Dear Mr Hopkins   Your email dated 13 June 2014 has been passed to me  because I am the person responsible for all requests for information under...
Police Injury Pensions
Response by Pensions Ombudsman to Alan Caulfield on .

Successful.

Dear Mr Caulfield   I refer to your email dated 9 April 2014 where you have requested information about police injury pension complaints.  Your re...
Private Pensions after Divorce
Response by Pensions Ombudsman to Patricia Monk on .

Awaiting classification.

Customer Satisfaction Survey – Office of the Pensions Ombudsman   Dear Mrs Monk We are writing to ask you for your help with some important resea...
reduction of benefits of SERPS
Response by Pensions Ombudsman to Michael,Bernard,Budinger. on .

Information not held.

Dear Mr Budinger     I refer to your email dated 10 February 2012 where you requested information about SERPS. Your request was received on 13^th...
Police Injury Pensions
Response by Pensions Ombudsman to William Hopkins on .

Successful.

Dear Mr Hopkins I refer to your email dated 26^th November 2010 requesting details of complaints about police pensions. Your request was received...

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