Parliamentary and Health Service Ombudsman

An ombudsman

589 requests

(page 2)

Duration of open complaints Awaiting classification.
They make the figures up as they go along. Think of a number, half it, that kind of thing. Looks like you've caught them out though.
Publication of PHSO Unitary Board minutes
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by Jt Oakley on .
Awaiting classification.
Tut..tut.. This is checkable: · November 2014 minutes were published 17 February 2015; Therefore the next quarterly minutes should have...
File Fiddling If it's file fiddling the PHSO always sides with the Trust. It just doesn't seem to understand how today's NHS operates. I know th...
Caseworker procedure
Response by Parliamentary and Health Service Ombudsman to J Roberts on .
Awaiting classification.
Dear J Roberts   Thank you for your email of 27 June 2015.   I can confirm that we do not hold any information in relation to your queries pos...
Dear J Roberts   Thank you for your email of 27 June 2015 in which you requested information in the following terms:   “In announcing her inte...
Dame Julia's letters? Awaiting internal review.
 Thank you for contacting the Customer Care team at the Parliamentary and Health Service Ombudsman. I can confirm we have received your e-mail and a...
Cancer Cure Awaiting response.
 Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence....
Dear J Roberts   Your information request – our reference: FDN 227870   I am writing in response to your Freedom of Information request dated 2...
Departments in Customer Care Team
Response by Parliamentary and Health Service Ombudsman to J Roberts on .
Awaiting classification.
 Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence....
 Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence....
Dear J Roberts   Your information request – our reference: FDN 226557   I am writing in response to your Freedom of Information request dated 2...
Positive feedback stored on Merido file
Response by Parliamentary and Health Service Ombudsman to J Roberts on .
Awaiting classification.
 Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence....
Number of contacts last year
Response by Parliamentary and Health Service Ombudsman to J Roberts on .
Awaiting classification.
 Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence....
 Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence....
Mediation costs and processes
Response by Parliamentary and Health Service Ombudsman to D Rapp on .
Information not held.
Dear Mr Rapp   Your information requests (our references: FDC 207429, FDC 207430 & FDN 207884)   Further to your emails dated 12, 13 and 14 No...
Organisational chart/ organigram
Request to Parliamentary and Health Service Ombudsman by Jt Oakley. Annotated by Jt Oakley on .
Partially successful.
Phsothefacts.. It's hard to know but: 1. .Perhaps it's that they don't count? 2. Because there should either be none - if it's a specific mana...
Closed complaints about yourselves Awaiting classification.
This FOI is relevant here. Note the fact that those complaints handled by line managers are not recorded by the customer care team. The data on compl...
 Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence....
Dear Mr McMorrow   Your information request: FDN-226133   Thank you for your email requesting information about the term ‘enquiries’ and about...
Your information request (FDC-xxxxxxx) I am writing further to your email of 22 June 2015, in which you asked for the following information: a) Th...
Russel Barr's comment on thank you notes
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by Jt Oakley on .
Information not held.
He's appears that he is ex-Met police. This may- or may not - ,be relevant to the divergance in opinion as to the accuracy and of a statement mad...
Stakeholders continued
Response by Parliamentary and Health Service Ombudsman to D. Speers on .
Partially successful.
Dear Ms Speers This request was responded to with your other queries regarding PHSO stakeholders. A copy of that response is attached, and the addre...
Investigator B might also get the complicated ones.
Exercise of discretion
Response by Parliamentary and Health Service Ombudsman to J Roberts on .
Awaiting classification.
Dear J Roberts,   Your information request: FDN-223201   Thank you for your email of 13 June in which you asked the following:   “'We do ha...
Contracts over £50,000
Request to Parliamentary and Health Service Ombudsman by Jt Oakley. Annotated by Jt Oakley on .
Successful.
And, from the PHSO's internal files, here's how the review of this request worked in practice ...... February 16 Steve Attatched is the analys...

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