Parliamentary and Health Service Ombudsman

An ombudsman

1033 requests
Yes, thanks Don Pedro. Agree about how it's trying to fudge over what is a ridiculous process that PHSO is allowed to get away with.
Alighment with NHS England Complaints Policy
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on .

Information not held.

The PHSO should of course be aware - and have been reminded - that NHS parties are contractually obliged to follow such but in fact do not feel the nee...
Yes A.E. I am making a submission to PACAC. My submission will be about the sham review process. Sadly I suspect that PACAC will not discuss this matte...
Dear J Roberts, Please find enclosed a response to your request for a review on this matter. Yours sincerely, Mark Lant / Assistant Legal Adviser Pa...
They certainly do regard my requests as 'trouble'. My requests are entirely legitimate, entirely fair, and not too burdensome, but as you get closer to...
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm w...
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm w...
Interesting and thank you Mr Roberts. Wonder if it applies to SAR when data may or not exist but No was implied?
NHS Complaint Investigations
Response by Parliamentary and Health Service Ombudsman to Alan Edwards on .

Information not held.

UNCLASSIFIED Thank you for your information request. Information rights legislation provides a right to recorded information only, and as the question...
Thanks J Roberts. I will bear this in mind if the case gets as far as the Tribunal. I did use your previous observation and recommendation in the appli...
Review and Feedback Team (RAFT)
Request to Parliamentary and Health Service Ombudsman by M Boyce. Annotated by M Boyce on .

Refused.

It has now been more than two years since the last update of the Customer Care Guidance (17 October 2016). Since that date there has been more than hal...
Dear James Spencer-Gray   RE: Your Information Request – R0000264   Thank you for your email of 29 September 2018 in which you requested infor...
Idenfication provided
Response by Parliamentary and Health Service Ombudsman to Candy6 on .

Information not held.

Dear C Matthew   Your information request: FDN-274472   I write in response to your email of 9 March 2017, in which you requested information...
Gosport War Memorial Hospital - 456 deaths
Response by Parliamentary and Health Service Ombudsman to D. Moore on .

Information not held.

Dear D. Moore,   RE: Your Information Request – R0000203   Thank you for your email of 31 August 2018 in which you requested information held...
Equality Policy
Response by Parliamentary and Health Service Ombudsman to Brenda Prentice on .

Information not held.

Dear Ms Prentice,   Thank you for your email of 24 July.   In respect of the third part of your request, there is no standalone policy Equalit...
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm w...
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm w...
Open, transparent and accessible? Nothing has changed at PHSO under Rob Behrens
Unaddressed Service Complaints
Request to Parliamentary and Health Service Ombudsman by C Rock. Annotated by C Rock on .

Information not held.

Another day another effort. PHSO can not publish a Service Complaint procedure which impartially and without discrimination accepts complaints, give...
Accreditation framework and process
Request to Parliamentary and Health Service Ombudsman by J Roberts. Annotated by C Rock on .

Information not held.

I read: Response: "Sorry, we have never had or documented an Accreditation Framework or Process, and we are hoping someone will tell us what we should...
Dear Mr Kelly, Thank you for your email dated 25th June 2018 in which you request a review. Our team are able to deal with complaints in relation to...
Dear M Boyce   RE: Your information request: R0000093   I write in response to your email of 2 July 2018 regarding your request for informatio...
Dear C Rock   RE: Your information request: R0000045   I write in response to your email of 31 May 2018 in regards to your request for informa...
Clarity in applied Dual Standards
Response by Parliamentary and Health Service Ombudsman to C Rock on .

Information not held.

Dear C Rock,   RE: Your Information Request – R0000010   Thank you for your email of 15 May 2018 in which you requested information held by th...
 Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence. ___...

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