Office of Rail and Road

A non-ministerial department, also called ORR

Known as the Office for Rail Regulation from 5th July 2004. Renamed to its current title on 1 April 2015 following the passage of the Infrastructure Act 2015, when the ORR gained responsibility for monitoring highways.

165 requests
Printers/Printing devices & consumables
Response by Office of Rail and Road to Chris Steele on .

Awaiting response.

Dear Mr. Steele,   Thank you for your request dated 12^th February for information regarding printers/printing consumables at the Office of Rail a...
Security spending
Response by Office of Rail and Road to D. Schofield on .

Information not held.

Dear Mr. Schofield,   Thank you for your request of 21^st January, for information on the amount of money spent by Train Operating Companies and N...
breaches of consumer law by LNER
Response by Office of Rail and Road to Glynn Magheramorne on .

Awaiting classification.

Dear Glynn Magheramorne,   Thank you for your request dated 9^th February for details of any correspondence between the Office of Rail and Road (O...
Website Accessibility Disproportionate Burden
Response by Office of Rail and Road to Winston Smith on .

Awaiting classification.

Dear Mr. Smith,   Thank you for your request of 13^th January for copies of all completed disproportionate burden assessments or other related doc...
Smart Motorway Features
Response by Office of Rail and Road to Olivia Taylor on .

Awaiting classification.

Dear Ms Taylor   I am sorry that I have not met the promised deadline of Monday 3 February to complete the internal review you asked for of our in...
Railway Car Park Information
Response by Office of Rail and Road to RPenfold on .

Awaiting classification.

  Dear R Penfold,   Thank you for requesting information about broad filters used by the Office of Rail and Road (ORR) to determine whether or not...
Dear Mr Storey,   Thank you for your request for season ticket sales data including their types and face value for “Return” journeys between some st...
New ORR offices at Canary Wharf
Response by Office of Rail and Road to John Smith on .

Successful.

Dear Mr Smith   I write further to your request for information regarding our new offices at Cabot Square, our response is below:   1.       D...
List of Authorised Statutory Undertakers
Response by Office of Rail and Road to josh on .

Information not held.

Dear Mr Gough,   Thank you for your email of 4th December requesting a list of utility companies and statutory undertakers across England that hav...
Intranet queries
Response by Office of Rail and Road to Miller Yuraszek1 on .

Successful.

Dear Mr. Yuraszek,   Thank you for your request dated 19^th November for information on intranet services at the Office of Rail and Road (ORR), whic...
SWR disruptions
Response by Office of Rail and Road to Taylor Willis on .

Awaiting classification.

Dear Mr Willis   I write further to my email of 11^th November.   With regards to your first question please see refer to our [1]data portal....
Consumer Policy newsletters
Response by Office of Rail and Road to Doug Paulley on .

Successful.

Dear Mr Paulley   A copy of July to September 2019 is attached, apologies for the delay.   Yours sincerely   Paul Wilkinson     [1]De...
“Thank you for your e-mail, received by the customer correspondence team. We aim to respond to all such enquiries as soon as possible and within 20 w...
Enhanced performance monitoring
Response by Office of Rail and Road to Peter Silverman on .

Successful.

Dear Mr. Silverman,   Thank you for your request dated 15^th October for information pertaining to the Office of Rail and Road’s (ORR) enhanced mo...
Safety of standing passengers on trains
Follow up sent to Office of Rail and Road by Mathew Sims on .

Successful.

Thank you very much for your help, I appreciate you taking the time to provide such a detailed response, which more than provides me with the inform...
Average Train Fare By UK County
Response by Office of Rail and Road to joeshmoe on .

Information not held.

Dear Joe   Thank you for your email of 10 October in which you requested the average train fare split by destination county or station. We have no...
Unit cost of 1km road maintenance
Response by Office of Rail and Road to Asana Appiah on .

Successful.

Dear Asana Appiah   Thank you for your email of 21 November asking for the unit cost of 1km road rehabilitation, resurfacing, regravelling, reseal...
Detailed Incident Information
Response by Office of Rail and Road to Mr P Swift on .

Partially successful.

Dear Mr. Swift,   Thank you for your further request dated 29^th August for email exchanges between ORR and Highways England regarding incidents o...
Dear Mr Silverman   Thank you for your email of 5 August requesting the data on which is based the statement that 95% of Highways England’s paveme...
Number of Potholes reported / spend
Response by Office of Rail and Road to Sean Pring on .

Awaiting classification.

Dear Mr Pring,   Thank you for your email of 8 August, requesting UK data on the number of potholes or damage to the road surface reported per mon...
Legal cases
Response by Office of Rail and Road to Louis Goddard on .

Successful.

Dear Ms. Goddard,   Thank you for your request of 19^th October for information on legal cases between the Office of Rail and Road (ORR) and vario...
Electric Vehicle Infrastructure
Response by Office of Rail and Road to Jonathan Han on .

Awaiting classification.

  Dear Mr Han,   Thank you for your request of 9th July for information in relation to the installation of electric vehicle charging infrastruct...
Dear Ms. Yates,   Thank you for your request of 17^th June for a copy of the 2013 Steer Davies Gleave report into Driver Only Operation, which has...
Guidance on contents of DPPPs
Response by Office of Rail and Road to Doug Paulley on .

Partially successful.

  Dear Mr Paulley,    Thank you for requesting an update on our on-going review of the guidance for train and station operators on how to write...
Dear Mr. Astley,   Thank you for your request dated 5^th June for information on IT and I&MT structure charts, including all levels of management...

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