Office of Rail and Road

A non-ministerial department, also called ORR

Known as the Office for Rail Regulation from 5th July 2004. Renamed to its current title on 1 April 2015 following the passage of the Infrastructure Act 2015, when the ORR gained responsibility for monitoring highways.

158 requests
List of Authorised Statutory Undertakers
Response by Office of Rail and Road to josh on .

Awaiting classification.

Dear Mr Gough,   Thank you for your request for a list of utility companies and statutory undertakers across England that have a legal, statutory...
Consumer Policy newsletters
Response by Office of Rail and Road to Doug Paulley on .

Successful.

Dear Mr Paulley   A copy of July to September 2019 is attached, apologies for the delay.   Yours sincerely   Paul Wilkinson     [1]De...
“Thank you for your e-mail, received by the customer correspondence team. We aim to respond to all such enquiries as soon as possible and within 20 w...
Enhanced performance monitoring
Response by Office of Rail and Road to Peter Silverman on .

Successful.

Dear Mr. Silverman,   Thank you for your request dated 15^th October for information pertaining to the Office of Rail and Road’s (ORR) enhanced mo...
Intranet queries
Response by Office of Rail and Road to Miller Yuraszek1 on .

Awaiting response.

Dear Mr. Yuraszek,   Thank you for your request dated 19^th November for information on the intranet at the Office of Rail and Road (ORR).   W...
Smart Motorway Features
Response by Office of Rail and Road to Olivia Taylor on .

Awaiting classification.

Dear Ms. Taylor,   Thank you for your request dated 26^th November for information  on the features of Smart motorways.   We are handling your...
New ORR offices at Canary Wharf
Response by Office of Rail and Road to John Smith on .

Awaiting classification.

Dear Mr Smith   I write further to your request for information regarding our new offices at Cabot Square, our response is below:   1.       D...
Safety of standing passengers on trains
Follow up sent to Office of Rail and Road by Mathew Sims on .

Successful.

Thank you very much for your help, I appreciate you taking the time to provide such a detailed response, which more than provides me with the inform...
Average Train Fare By UK County
Response by Office of Rail and Road to joeshmoe on .

Information not held.

Dear Joe   Thank you for your email of 10 October in which you requested the average train fare split by destination county or station. We have no...
Unit cost of 1km road maintenance
Response by Office of Rail and Road to Asana Appiah on .

Successful.

Dear Asana Appiah   Thank you for your email of 21 November asking for the unit cost of 1km road rehabilitation, resurfacing, regravelling, reseal...
Detailed Incident Information
Response by Office of Rail and Road to Mr P Swift on .

Partially successful.

Dear Mr. Swift,   Thank you for your further request dated 29^th August for email exchanges between ORR and Highways England regarding incidents o...
Dear Mr Silverman   Thank you for your email of 5 August requesting the data on which is based the statement that 95% of Highways England’s paveme...
Number of Potholes reported / spend
Response by Office of Rail and Road to Sean Pring on .

Awaiting classification.

Dear Mr Pring,   Thank you for your email of 8 August, requesting UK data on the number of potholes or damage to the road surface reported per mon...
Legal cases
Response by Office of Rail and Road to Louis Goddard on .

Successful.

Dear Ms. Goddard,   Thank you for your request of 19^th October for information on legal cases between the Office of Rail and Road (ORR) and vario...
Electric Vehicle Infrastructure
Response by Office of Rail and Road to Jonathan Han on .

Awaiting classification.

  Dear Mr Han,   Thank you for your request of 9th July for information in relation to the installation of electric vehicle charging infrastruct...
Dear Ms. Yates,   Thank you for your request of 17^th June for a copy of the 2013 Steer Davies Gleave report into Driver Only Operation, which has...
Guidance on contents of DPPPs
Response by Office of Rail and Road to Doug Paulley on .

Partially successful.

  Dear Mr Paulley,    Thank you for requesting an update on our on-going review of the guidance for train and station operators on how to write...
Dear Mr. Astley,   Thank you for your request dated 5^th June for information on IT and I&MT structure charts, including all levels of management...
  Dear Mr Baldwin,   Thank you for requesting passenger numbers for the least used National Rail Stations within the London area "Oyster Zone" base...
Emergency Lighting -Londonundeground
Response by Office of Rail and Road to S.Santhi on .

Successful.

Dear Sir/Madam,   Our email address is [1][ORR request email], which is the same one you used to send your email to us. It was included in our rep...
Dear Mr Paulley   I write further to my email of 27^th November with the outcome of the public interest test.   Public Interest Test Factors...
Level Crossing Orders
Response by Office of Rail and Road to Thomas Pritchard on .

Partially successful.

Dear Mr. Pritchard,   Thank you for your request of 30^th December for copies of thirteen Level Crossing Orders, which has been considered under t...
Dear Mr Paulley   Thank you for your request for information regarding 2- hour passenger assist.   Relevant to your request is the attached in...
London Underground's Disabled Peoples Protection Policy
Response by Office of Rail and Road to Doug Paulley on .

Information not held.

Dear Mr Paulley   Thank you for your recent email.   The DPPP disclosed is the only one that we hold, there is no later version.   As expl...
Short formed trains
Response by Office of Rail and Road to Andrew on .

Information not held.

Dear Mr Ball,   Thank you for your email of 30^th April.   Please note that we are treating it as a general enquiry as it is not a Freedom of...

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