The Ombudsman Service Limited

An ombudsman, also called Ombudsman Services

Ombudsman Services is not subject to the Freedom of Information Act 2000.

Ombudsman Services provides independent dispute resolution for the communications, energy, property and copyright licensing sectors.[1]

  • Ombudsman Services: Energy is approved by Ofgem under the Consumers Estate Agents and Redress Act 2008.
  • Ombudsman Services: Communications are approved by Ofcom as an alternative dispute resolution service.
  • Ombudsman Services: Property has been appointed by the Royal Institution of Chartered Surveyors (RICS) as the ombudsman for chartered surveyors and has also been approved by the Office of Fair Trading (OFT) as an estate agents redress scheme.
  • Ombudsman Services: Copyright Licensing resolves complaints from consumers relating to licences for the public performance of copyright music.
  • 15 requests
    Dear Mr Dukes, Thank you for your email dated 6 September 2017, the contents of which are noted. However, Ombudsman Services is unable to facilitate y...
    BRP replacement card - premium service not received
    Response by The Ombudsman Service Limited to Daniel on .
    Awaiting classification.
    Hi Daniel, You appear to have contacted the incorrect ombudsman. We are the Ombudsman that deal with communication and energy complaints. We are not...
    Hi Julie, Please note that we are a private organisation who investigate complaints about energy and communication companies. We are not a public bod...
    Communications
    Response by The Ombudsman Service Limited to Derick Barnes on .
    Waiting clarification.
    Please note that we are Ombudsman Services Ltd. We deal with complaints against Energy Companies and Communication Companies. We are a private not fo...
    Refusal to deal with compalints about Dept Work Pensions
    Follow up sent to The Ombudsman Service Limited by bill on .
    Withdrawn by the requester.
    Hi Sorry I sent the request to you by mistake. I must have clicked on the wrong name. Yours sincerely, bill
    Dear Ms Peters I refer to your correspondence below which appears to have been sent to us in error. From the information on the email, it would seem t...
    Refund for faulty TV
    Response by The Ombudsman Service Limited to Ronnie sessions on .
    Awaiting classification.
    Dear Consumer   Thank you for your email   So that we can trace your complaint, please forward your case reference number.  Alternatively, if...
    FAO Dawn Burdett   Thank you for your Freedom for Information request that you made on 27 February 2013 regarding complaints made against agents i...
    Dear Mr Hodgson Thank you for your email received on 4 August 2014. You have contacted Ombudsman Services about your complaint with Copeland Borough...
    Enforcement of Ombudsman service final decisions.
    Response by The Ombudsman Service Limited to Peter Paqard on .
    Awaiting classification.
    Dear Mr Paqard Thank you for your email dated 26 March 2014. You have asked us to provide documentation in relation to the enforcement of Ombudsman S...
    Fines Imposed
    Response by The Ombudsman Service Limited to Stuart Hopkins on .
    Refused.
    Dear Stuart   Thank you for your enquiry.   Ombudsman Services is not a public body and therefore it is not subject to the Freedom of Informat...
    complaint summary Ombudsman Services Energy 2013
    Response by The Ombudsman Service Limited to r emsley on .
    Awaiting internal review.
    Thank-you for contacting Ombudsman Services. You can help us to resolve your complaint as quickly and efficiently as possible * If you have a new...
    Serving on court order - energy.
    Request sent to The Ombudsman Service Limited by Jed Maxwell on .
    Long overdue.
    Please state the (including VAT) a) charge for providing disclosure on receipt of a court order. b) hourly rate for providing disclosure on recei...
    Please send your corporate public PGP
    Follow up sent to The Ombudsman Service Limited by Ross Woollard on .
    Awaiting internal review.
    In answer to your 9 October 2013 response, the specific acronym definition I a referring to is http://en.wikipedia.org/wiki/Pretty_Good_Privacy Yo...
    complaint statistics of Ombudsman Services Communication
    Internal review request sent to The Ombudsman Service Limited by jooms on .
    Awaiting internal review.
    Dear Mr Fox Your Ref 743637 Thank you for your letter of 31st May. I maintain my decision not to accept your judgement until you can provide evi...

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