Office of Gas and Electricity Markets

A non-ministerial department and a regulator, also called Ofgem

161 requests
Access to Electric Meter (Pre Payment)
Response by Office of Gas and Electricity Markets to Dean Iles on .

Awaiting classification.

Dear Dean, Thank you for your enquiry which we acknowledge as a Freedom of Information request, logged under reference FOI-73-2019. I have forwarded...
Dear Sir / Madam, Thank you for your enquiry which we acknowledge as a Freedom of Information request, logged under reference FOI-71-2019. I have for...
Standing charges for unused meters
Response by Office of Gas and Electricity Markets to JAYNE TAUN on .

Awaiting classification.

Dear Jayne, Thank you for your request, which we have processed under FOI-34-2019. Please find our response below. Your request: Dear Office of Gas...
Dear Ray, Request reference number: FOI-21-2019 Thank you for your email. As your request falls under the Freedom of Information Act 2000 ("the...
Landlords responsible for meter charge?
Response by Office of Gas and Electricity Markets to B. Adams on .

Partially successful.

Dear Mr Adams Thank you for your email relating to landlord and tenant charges. With a view to answering your query and being as helpful as possible...
Clara   Thank you for your enquiry. Performance indicators for all of Ofgem are released via the forward work programme document, the latest one i...
Dear Sir/Madam   Reference FOI-311-2018   Please find below the information you requested, for ease of reference I have provided this with you...
Complaints Statistics
Request to Office of Gas and Electricity Markets by M Davidson. Annotated by M Davidson on .

Successful.

Internal review received OfGem clearly have issues with their FOI department, ie overloaded staff, lack of communication. OfGem should realise that w...
Dear Jane   Please find attached our internal review.   Kind Regards Hayley Marsh   Hayley Marsh Consumer Contacts and Information Righ...
Policy changes regarding no standing charge tariffs
Response by Office of Gas and Electricity Markets to Peter Parker on .

Withdrawn by the requester.

Dear Peter, Thank you for your email. I can confirm that we will not process your FOI request made on Monday 12 November 2018 regarding policy change...
Dear Mr Peacher   Reference FOI-257-2018   Thank you for your email, which has been considered under the Freedom of Information Act 2000.  Ple...
Smart Meter Safety Tests
Response by Office of Gas and Electricity Markets to Ivan Hrynkiewicz on .

Awaiting classification.

Dear Mr Hrynkiewicz, Thank you for your Freedom of Information request, reference FOI-252-2018. Ofgem does not hold the information that has been req...
Legal cases
Follow up sent to Office of Gas and Electricity Markets by Louis Goddard on .

Awaiting classification.

Many thanks for the prompt response. Yours sincerely, Louis Goddard
Domestic meter reads
Response by Office of Gas and Electricity Markets to Jane Lucy on .

Successful.

Dear Jane, Thank you for your Freedom of Information Request, reference FOI-91-2018. Please find below our responses to your two questions. Do any en...
Systems IT
Response by Office of Gas and Electricity Markets to Andy Gilbert on .

Awaiting classification.

Dear Mr Gilbert   Please find attached our response to your request.   Kind Regards Hayley Marsh   Hayley Marsh Communications 10 Sou...
Good Afternoon Justin, Thank you for your e-mail. Ofgem does not hold information regarding ownership of the meters. Please contact your energy suppli...
Dear Mr Bowen, Please find attached our response to your request for an internal review, reference FOI-IR-5-2017. Kind regards Sarah Methven Custome...
Dear Mr Ramsay,   Further to your request, Ofgem does not hold the information you requested. Our [1]state of the market report (2017) gives some ge...
Dear Mr Winter,   Thank you for your Information request here is our response.   There aren’t currently any technical requirements for meters t...
Utility
Response by Office of Gas and Electricity Markets to J Dar on .

Successful.

Dear Enquirer, Thank you for your information request. An open letter to suppliers in 2010 - published on our website gives all of the appropriate r...
Households meter types and stats
Response by Office of Gas and Electricity Markets to Mr Abdul on .

Awaiting classification.

  Dear Mr Abdul,   Apologies for that, I'm not sure what's happened there. Please find attached.   I hope you are able to view it.   Kind regar...
Dear I Pandor, Thank you for your enquiry, reference FOI-89-2018. The information you are requesting is already in the public domain on our website,...
Anaerobic Digestion Fuel usage
Response by Office of Gas and Electricity Markets to Sean Brawley on .

Partially successful.

Dear Mr Brawley   Further to your information request, reference O-12-2018, please find our response below.   Feed in Tariff   We do not h...
CADs and Smart Meters
Response by Office of Gas and Electricity Markets to Michael Hiden on .

Awaiting classification.

Dear Michael, Thank you for your FOI request, reference FOI-42-2018. Please find below our response. A) Can you advise how long the supplier obligati...
Dear Mr Ellinson, Thank you for your email regarding eligibility criteria for Warm Home Discount (WHD). Suppliers provide submission prior to opening...

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