London North Eastern Railway Limited

A railway company, also called LNER

London North Eastern Railway Limited is a wholly owned subsidiary of DFT OLR Holdings Limited (DOHL), a government owned rail operator of "last resort".

The company has had previous names including DFT OLR1 LIMITED (16 Jul 2016 - 14 Feb 2018), GW RAILWAY LIMITED (18 Jun 2013 - 16 Jul 2016) and STRUTTON RAIL LIMITED (07 Feb 2003 - 18 Jun 2013).

In May 2018 it was announced DOHL will take on the running of the East Coast Main Line, through a wholly owned subsidiary, London North Eastern Railway (LNER).

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Knowledge book PDF
Request sent to London North Eastern Railway Limited by Jamie Andrews-Garvock on .

Awaiting response.

i was wondering if i could get a PDF of copy of the Knowledge book in the sam formatt as the Knowledge book not the other way which u have been givi...
Alterations to fares from Leeds, Newcastle and Edinburgh to London Terminals
Follow up sent to London North Eastern Railway Limited by Glynn Magheramorne on .

Long overdue.

Can you please answer this, as it is long overdue: From 02/03/20 the existing fares from Edinburgh, Leeds, Newcastle and Edinburgh to London Termi...
Azuma Onboard Announcements
Response by London North Eastern Railway Limited to Jasper Topham on .

Successful.

Dear Jasper I have sent you the link, you may need to check your junk folder Kind regards Abigail Coates FOI   e: [email address]
Request for December 2019 to July 2020 Fleet Diagrams
Request sent to London North Eastern Railway Limited by Ryan Evans on .

Awaiting response.

Can I please request copies of the Azuma, 225 and HST diagrams for the period of December 2019 to July 2020. Last year, you initially sent me Azum...
Unit Diagrams for October 2019 and December 2019
Clarification sent to London North Eastern Railway Limited by Patrick Fox on .

Awaiting response.

Am I able to have a copy of both of these if possible? Thank you. Yours sincerely, Patrick Fox
Ensuring that non-PSVAR-compatible vehicles in use on your rail replacement services, have relevant special authorisations
Internal review request sent to London North Eastern Railway Limited by Doug Paulley on .

Awaiting internal review.

Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of London North Eastern...
Information regarding what happened to all of your spare food when you suspended your catering services onboard your trains due to the Corona Virus issue.
Response by London North Eastern Railway Limited to Ian Miller on .

Successful.

Dear Mr Miller Please see attached for our response to your request for information Kind regards Abigail Coates FOI   e: [email address] 02...
Request for a copy of all of your current May 2020 to December 2020 unit diagrams.
Response by London North Eastern Railway Limited to Harry Thornton on .

Successful.

Hi Harry These are base diagrams as if we were running normal service Kind regards Abigail FOI   e: [email address] 17 May - 12 December 20...
East Coast Main Line Company Branding
Follow up sent to London North Eastern Railway Limited by Ian McCreadie on .

Successful.

Thank you very much for the quick response in obtaining the document, its exactly what I needed Yours sincerely, Ian McCreadie
Station platforms at which wheelchair accessible doors on Azuma trains are not accommodated on platform
Response by London North Eastern Railway Limited to W Leech on .

Successful.

Dear W Leech Please see attached for our response to your request Kind regards Abigail Coates FOI   e: [email address] 26 June 2020 Dear W L...
Stonewall Champion
Follow up sent to London North Eastern Railway Limited by Bernie Williams on .

Delayed.

May I please respectfully chase-up an answer to my original request - dated 1st June 2020? Yours faithfully, Bernie Williams
Monday to Friday diagrams for May 2020 timetable
Request sent to London North Eastern Railway Limited by Daniel Hanson on .

Awaiting response.

Would it be possible to provide a copy of the long-term diagrams for the May 2020 timetable, please? I am seeking the normal diagrams, not any amend...
Shielding staff
Request sent to London North Eastern Railway Limited by Abdul Hai on .

Awaiting response.

Hi since COVID-19 started can you publish any statistics you have on staff shielding? What impact has this had on services? Yours faithfully, A...
Statistics regarding short formed services and long formed services.
Request sent to London North Eastern Railway Limited by Steven Wellington on .

Awaiting response.

I would like to make a Freedom Of Information Act request as follows please: Since the 800s and 801s were introduced in to passenger service i wou...
Work Experience Query
Response by London North Eastern Railway Limited to Cameron Jefferson on .

Successful.

Dear Cameron LNER runs a summer academy in August each year targeted at 16 to 19 year olds. https://www.lner.co.uk/news/school-is-about-to-be-in-sess...
Amount of Advance tickets per train 2020
Response by London North Eastern Railway Limited to Brian Sivyour on .

Successful.

Dear Mr Sivyour Please see attached, thank you for your patience Kind regards Abigail Coates FOI   e: [email address] Brian Sivyour [FOI #64...
Ticket Wallets
Response by London North Eastern Railway Limited to Peter Morris on .

Information not held.

Dear Mr Morris I have forwarded your request to the customer services team who may be able to help Kind regards Abigail Coates Abigail Coates I...
Covid 19 response questions
Request sent to London North Eastern Railway Limited by Glynn Magheramorne on .

Delayed.

Can you provide all relevant detail of any correspondence, risk assessments, discussions relating to your decision to close toilets during the Covid...
Information from ATOC Guidelines
Request sent to London North Eastern Railway Limited by Martin Jones on .

Delayed.

After viewing several guidance documents provided by ATOC, I would like to request the following pieces of information, which, according to the guid...
Short Formed Services from Lincoln
Response by London North Eastern Railway Limited to R Patterson on .

Successful.

Dear Mr Patterson, In relation to your first query: For the period between 01-Dec-19 and 07-Mar-20, the 07:30 Lincoln to Kings X and 19:06 Kings X t...
Rail Ombudsman agreements with RDG
Internal review request sent to London North Eastern Railway Limited by Ganesh Sittampalam on .

Awaiting internal review.

Thanks for clarifying your repsonse. However, I find it hard to believe that LNER simply pays the RDG whatever it chooses to charge for the Rail Omb...
Audio files for Automated announcements on class 91 and 801/800 trains and rare window labels please
Response by London North Eastern Railway Limited to Cameron Jefferson on .

Successful.

Hi Cameron, I wouldn’t be able to help you with that part of your request, however you might want to contact LNER on twitter or email [email address]...
Short formed services
Response by London North Eastern Railway Limited to Andrew White on .

Successful.

Dear Mr White In answer to your first two questions - Since November 1st 2019, how many services have been 'short formed' - i.e. they were formed of...
Breaches of NRCoT Condition 28.2
Response by London North Eastern Railway Limited to Glynn Magheramorne on .

Successful.

Dear Mr Magheramorne Please see attached for our response to your request for information Kind regards Abigail Coates FOI e: [email address]...
Delay Repay Statistics
Follow up sent to London North Eastern Railway Limited by Hugh Wells on .

Long overdue.

Hi, Just chasing the response to the last two questions. Many thanks, Hugh

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