London North Eastern Railway Limited

A railway company and a Government owned rail operator of "last resort", also called LNER

London North Eastern Railway Limited is the operator of LNER services on the East Coast Main Line.

LNER is a wholly owned subsidiary of DFT OLR Holdings Limited (DOHL), a government owned rail operator of "last resort".

You might not need to make a request!

LNER proactively releases a variety of information using WhatDoTheyKnow, so you might not need to make a request for common things such as train diagrams, announcements, and "The Knowledge".

All of the information proactively released is contained in one place (click here) - so please do have a look to see if your query has already been answered.

From 24 June 2018 the InterCity East Coast franchise, is to be run by LNER [1], with a 3-year extension being granted in 2020 [2]

The company has had previous names including DFT OLR1 LIMITED (16 Jul 2016 - 14 Feb 2018), GW RAILWAY LIMITED (18 Jun 2013 - 16 Jul 2016) and STRUTTON RAIL LIMITED (07 Feb 2003 - 18 Jun 2013).

You should not use our service to contact this body with any customer service enquiries - find out why.

255 requests
Taxis booked for railway passengers.
Follow up sent to London North Eastern Railway Limited by Matthew Jackson on .

Information not held.

Dear FOI, Thank you for your reply. Just wondering if you have heard back from the department yet as you mentioned about two weeks ago you had contac...
Dear Mr Bennett Please see attached Kind regards Abigail George Bennett [FOI #872019 email] 22 June 2022 Dear Mr Bennett I am writing in response t...
Dear Mr Timpson Please see attached Kind regards Abigail Kevin Timpson [FOI #841635 email] 06 June 2022 Dear Mr Timpson I am writing in response t...
Bot Company Templates Book with Confidence – evouchers Until 30 September 2022, as long as you notify us before 18:00 the day before travel, we will...
Dear Mr Thomson Apologies for the delay in responding to your request. The information you requested in relation to driver depots is publicly availa...
As you may have seen in the news yesterday it has been revealed that the government wants to permanently shut down each and every ticket office on the...
Tik Tok account details.
Response by London North Eastern Railway Limited to James Bailey on .

Successful.

Dear Mr Bailey The TikTok account is free (not a business account) and it is operated by an employee as part of his usual duties in the social media t...
Hi Henry You are welcome I have asked for an updated batch of announcement files, as I haven't updated them since they were originally released. When...
Hi Jackie Our revenue staff do not work in plain clothes, they are all uniformed and wear an LNER lanyard (which is the same across the organisation,...
Hi Sean Apologies for the delay in responding to you. I have just uploaded diagrams to https://www.whatdotheyknow.com/request/diagrams_the_knowledge_...
225 Fleet Livery Specification Version 4.3 1 LNER1170 225 Fleet Livery Specification Introduction Contents Final Design Version History 3 Base...
225 new design 225 Fleet Livery Specification Version 4.3 1 LNER1170 225 Fleet Livery Specification Introduction Contents Final Design Version H...
ATOC Anne Upgrade
Response by London North Eastern Railway Limited to Richard Douglas on .

Awaiting classification.

Dear Richard I have spoken with the relevant people this morning, the ATOC Anne Announcement upgrade is part of planned works however there are no fix...
HR/Finance/Payroll Systems
Response by London North Eastern Railway Limited to Tom on .

Partially successful.

Dear Mr Burke Thank you for your request. In relation to the following questions: Which Human Capital Management (HCM) or HR system do you currently...
New Voice on board Azuma
Response by London North Eastern Railway Limited to Richard Douglas on .

Information not held.

Dear Mr Douglas I’m afraid we do not hold the information requested. Kind regards Abigail  -------------------------------------------------------...
Dear Mr Wright Please see attached Kind regards Abigail Steven Wright [FOI #847283 email] 24 March 2022 Dear Mr Wright I am writing in response to...
Dear I Kardum   We have a request on WhatDoTheyKnow where all diagrams are uploaded: [1]https://www.whatdotheyknow.com/request/diagrams_the_knowle...
Dear Lewis Apologies for the delay. I have attached various livery designs, including what you have requested. I have also included the HST Farewell...
Hi Doug I have carried out a search and we do not hold any notes or records in relation to that meeting I have searched for Teams conversations, ema...
Incident involving Train Manager on 12/02/2022
Internal review request sent to London North Eastern Railway Limited by I Madder on .

Awaiting internal review.

Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of London North Eastern Rai...
Dear FOI, Guidance published by the ICO states internal reviews should take no longer than 20 working days. This request has been pending your intern...
Free travel for staff.
Response by London North Eastern Railway Limited to David Scott on .

Successful.

Dear Mr Scott Please see below 1. Do all LNER staff get free travel on all LNER trains or do only certain employees and certain roles get this? All...
Dear Doug Apologies for the delay in responding. I am writing in response to your Freedom of Information request in relation to the timing of making...
Manuals.
Response by London North Eastern Railway Limited to Jonathan Simmonds on .

Refused.

Dear Mr Simmonds Please see attached Kind regards Abigail 23rd March 2022 Dear Mr Simmonds I am writing in response to your Freedom of Information...
Dear Mr Atkinson Please see attached Kind regards Abigail 11th April 2022 Dear Mr Atkinson I am writing in response to your Freedom of Information...

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