London North Eastern Railway Limited

A railway company, also called LNER

London North Eastern Railway Limited is the operator of LNER services on the East Coast Main Line.

LNER is a wholly owned subsidiary of DFT OLR Holdings Limited (DOHL), a government owned rail operator of "last resort".

You might not need to make a request!

LNER proactively releases a variety of information using WhatDoTheyKnow, so you might not need to make a request for common things such as train diagrams, announcements, and "The Knowledge".

All of the information proactively released is contained in one place (click here) - so please do have a look to see if your query has already been answered.

From 24 June 2018 the InterCity East Coast franchise, is to be run by LNER [1], with a 3-year extension being granted in 2020 [2]

The company has had previous names including DFT OLR1 LIMITED (16 Jul 2016 - 14 Feb 2018), GW RAILWAY LIMITED (18 Jun 2013 - 16 Jul 2016) and STRUTTON RAIL LIMITED (07 Feb 2003 - 18 Jun 2013).

You should not use our service to contact this body with any customer service enquiries - find out why.

190 requests
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Asbestos survey report for Newcastle Central station
Response by London North Eastern Railway Limited to Louis on .

Awaiting classification.

Thank you for contacting the LNER FOI Mailbox.   The Freedom of Information (FOI) Act 2000 provides public access to recorded information held by...
LNER face covering harrasment
Response by London North Eastern Railway Limited to Glynn Magheramorne on .

Partially successful.

Dear Glynn Please see attached for our response to your request for information Kind regards Abigail Coates Glynn Magheramorne [FOI #748763 email]...
Revenue Handbook and Routing Guidance
Response by London North Eastern Railway Limited to I Madder on .

Delayed.

Dear I Madder Would it be possible for you to send me what we previously released under the different franchise? I am searching on WDTK and am coming...
Copies of back editions of your PDF full train timetable booklets.
Response by London North Eastern Railway Limited to Rupert Anderson on .

Awaiting classification.

Hi Rupert, Apologies it seems like your request was not received by my inbox, although I can see that WDTK says it was delivered. I'm unable to give...
ITSO Transit Hub
Response by London North Eastern Railway Limited to Hugh Wells on .

Awaiting classification.

Dear Mr Wells Apologies, I responded on the 10th however cannot see that it has ever landed at WDTK I've attached the response again Kind regards A...
Information about your dealings with Stonewall [Extraneous material removed]
Response by London North Eastern Railway Limited to C Griffiths on .

Partially successful.

C Griffiths [FOI #724921 email] 11 February 2021 Dear C Griffiths I am writing in response to your Freedom of Information request in relation to Ston...
Train Diagrams
Follow up sent to London North Eastern Railway Limited by Markglos on .

Successful.

Thankyou for the information Yours sincerely, Markglos
Diagrams, The Knowledge, Automated Announcements
Response by London North Eastern Railway Limited to London North Eastern Railway on .

Successful.

1 March to 23 April 2021 2021 Timetable : Mondays to Fridays (KGX Stage 2) LNER AZUMA 9 car Class 800/1 (Bi-mode) DN 3A19 DN801 1A19 Standard c...
Information from ATOC Guidelines
Response by London North Eastern Railway Limited to Martin Jones on .

Successful.

Dear Mr Jones, Please see attached for our response to your request for information Kind regards Abigail Coates FOI e: [email address] Martin...
Covid 19 response questions
Response by London North Eastern Railway Limited to Glynn Magheramorne on .

Successful.

Dear Mr Magheramorne Please see attached for our response to your request. Thank you for your patience. Kind regards Abigail Coates FOI e: [em...
Competency Management System
Response by London North Eastern Railway Limited to Andy Symonds on .

Refused.

Dear Mr Symonds Apologies for the delay, and thank you for your patience. The provider is 3 Squared, and the current contract is valid from 20th June...
Knowledge book PDF
Response by London North Eastern Railway Limited to Jamie Andrews-Garvock on .

Successful.

Hi Jamie Please see below for an all -encompassing pack of diagrams and old Knowledge documents. https://www.whatdotheyknow.com/request/diagrams_the_...
Azuma Announcments
Response by London North Eastern Railway Limited to Dylan Cope on .

Successful.

Dear Dylan Please see below https://www.whatdotheyknow.com/request/diagrams_the_knowledge_automated Kind regards Abigail
Unit Diagrams for October 2019 and December 2019
Response by London North Eastern Railway Limited to Patrick Fox on .

Successful.

Hi Patrick I am aware you have not submitted a new request but I hope that the below link is of some interest to you https://www.whatdotheyknow.com/...
Monday to Friday diagrams for May 2020 timetable
Response by London North Eastern Railway Limited to Daniel Hanson on .

Successful.

Dear Mr Hanson I have recently uploaded a full scope of documents at the below link, just as a reference point https://www.whatdotheyknow.com/request...
Unit Diagrams for 10/02/2020
Response by London North Eastern Railway Limited to Cameron on .

Successful.

Dear Cameron I thought you may find the below link of interest https://www.whatdotheyknow.com/request/diagrams_the_knowledge_automated Kind regards...
Flat fare tickets not available to other retailers
Response by London North Eastern Railway Limited to Glynn Magheramorne on .

Successful.

Dear Mr Magheramorne Please see attached, thank you for your patience. Kind regards Abigail Coates FOI e: [email address] 29 January 2021 Dea...
Questions regarding your Zifa ticket stampers.
Response by London North Eastern Railway Limited to Duncan Westwood on .

Successful.

Dear Mr Westwood   In answer to question 7:   We have recorded 11 instances since 01/01/2019 where the reason for issuing a new set is due to...
Shirt Sponsorship Costs
Response by London North Eastern Railway Limited to M. Harkin on .

Successful.

Dear Mr Harkin Apologies in the delay in returning to you. Please find our response to your request for information attached. Kind regards Abigail...
Request for a copy of all of your new current Unit Diagrams for the December 2020 to May 2021 timetable period.
Response by London North Eastern Railway Limited to Harry Thornton on .

Successful.

Hi Harry Apologies for the delay, I was trying to collate diagrams as part of a bigger project. We dont have "current" unit diagrams in the way we ha...
Request for December 2019 to July 2020 Fleet Diagrams
Response by London North Eastern Railway Limited to Ryan Evans on .

Successful.

Hi Ryan Thank you for your patience. At the below link are all the diagrams that we hold on record from 2018 to 2021. This runs up to around March 2...
IC 225 window label
Request to London North Eastern Railway Limited by James Thomas. Annotated by Bob Packard on .

Information not held.

The window label mentioned here was created by LNER staff in a personal capacity - there's some more about it, and a clear photo, on Twitter: https:/...
Number of staff that receive a car allowance
Response by London North Eastern Railway Limited to Jack Kennedy on .

Successful.

You are very welcome! FOI e: [email address]
Fleet Diagrams December 2020 onwards
Response by London North Eastern Railway Limited to HA25322 on .

Partially successful.

Thank you for contacting the LNER FOI Mailbox.   The Freedom of Information (FOI) Act 2000 provides public access to recorded information held by...
Rail Ombudsman agreements
Response by London North Eastern Railway Limited to Ganesh Sittampalam on .

Partially successful.

Dear Mr Sittampalam Please see attached, apologies for the delay. As a brief overview, these are the guides for how to interact with the Rail Ombudsm...

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