London North Eastern Railway Limited

A Government owned rail operator of "last resort", a railway company and a limited company, also called LNER

459 requests
Make a Freedom of Information request to this authority
Monitoring and satisfaction of complaints allocated to a Single Point of Contact
Response by London North Eastern Railway Limited to Doug Paulley on .

Awaiting response

Reference number: FOI2025/519   Dear Doug Paulley    Information request      Thank you for your email. Your correspondence was received on 13/06...
Alternative spaces for prams and pushchairs
Response by London North Eastern Railway Limited to Doug Paulley on .

Awaiting response

Reference number: FOI2025/509   Dear Doug Paulley    Information request      Thank you for your email. Your correspondence was received on 11/06...
Vetting Policy
Response by London North Eastern Railway Limited to Robert Smith on .

Awaiting response

Reference number: FOI2025/474   Dear Robert Smith,    Information request      Thank you for your email. Your correspondence was received on 05/0...
Delay Repay scheme information request.
Response by London North Eastern Railway Limited to Geoffrey Lawrence on .

Awaiting classification

Reference number: FOI2025/490   Dear Geoffrey Lawrence    Information request      Thank you for your email. Your correspondence was received on ...
Recent National Incident Reports
Response by London North Eastern Railway Limited to George Reeve on .

Awaiting response

Reference number: FOI2025/477   Dear George Reeve,    Information request      Thank you for your email. Your correspondence was received on 06/0...
Lift voice files at York station
Response by London North Eastern Railway Limited to John on .

Information not held

Dear John We acknowledge receipt of your email to DFT Operator. We will pass your email on to the team handling your case FOI2025/359 who will be...
Rosters
Response by London North Eastern Railway Limited to Peter Anthony on .

Awaiting response

Reference number: FOI2025/443   Dear Peter Anthony    Information request      Thank you for your email. Your correspondence was received on 02/0...
Cycle Storage at Stations
Response by London North Eastern Railway Limited to Kai Korzonek on .

Partially successful

Dear Kai, Please see attached for our response to your request under the Freedom of Information Act. Kind regards, Freedom of Information Team...
Outsourced worker LNER contracts
Response by London North Eastern Railway Limited to Art Vanderlay on .

Successful

Dear Art, Please find attached our response to your request for information. Many thanks, Freedom of Information Team   ​​​​         FOI    ...
Statistics, policies and communications regarding assistance failures
Response by London North Eastern Railway Limited to Katy Williams on .

Successful

Dear Katy, Please find attached our response to your request for information. Many thanks, Freedom of Information Team   ​​​​         FOI    ...
Music used for youtube
Response by London North Eastern Railway Limited to Dennis on .

Successful

Dear Dennis, Please find attached our response to your request. Kind regards, Freedom of Information Team   ​​​​         FOI                 ...
LNER SPAD Safety Investigation Reports 2023
Response by London North Eastern Railway Limited to Ant Liverpool on .

Refused

Dear Ant, Please find attached our response to your request for information. Many thanks, Freedom of Information Team   ​​​​         FOI    ...
LNER Managers' Conference 2024 details
Response by London North Eastern Railway Limited to Charles Kidrad on .

Refused

Dear Charles, I hope this message finds you well. We are writing to inform you that your Freedom of Information (FOI) request has been closed as w...
Business Travel/expenses for use on other operators
Clarification sent to London North Eastern Railway Limited by J Alan on .

Awaiting response

Hi Abigail, Thanks for your rapid reply. I understand the concern around the volume of work here. My assumption is that LNER, like most companies...
Customer Satisfaction Survey results
Response by London North Eastern Railway Limited to Paul Hollinghurst on .

Successful

Dear Paul, Apologies for the delay in responding to your Freedom of Information request. We are still working on it however; we have encountered som...
Station pairs for CSAT survey results
Response by London North Eastern Railway Limited to Paul Hollinghurst on .

Successful

Hi Paul I’ve tried to send you a spreadsheet three times - it also doesn’t uploads via the WDTK portal.  Are you able to email me directly and I’ll...
Train Planning Compendium
Response by London North Eastern Railway Limited to Alex Barnes on .

Awaiting classification

Reference number: FOI2025/381   Dear Alex Barnes    Information request      Thank you for your email. Your correspondence was received on 27/05/...
Class 91 Nameplate Specifcations
Response by London North Eastern Railway Limited to Tom Roffe on .

Awaiting response

Reference number: FOI2025/353   Dear Tom Roffe    Information request      Thank you for your email. Your correspondence was received on 25/05/20...
Unit Daigrams
Response by London North Eastern Railway Limited to Billy Edmiston on .

Successful

Dear Billy, Please find attached the requested diagrams. Rgds LNER FOI Friday 02 May 2025 Week 05 LNER AZUMA 9 car Class 800/1 (Bi-mode) DN 5...
Statistics of how many tickets have been sold at each one of your ticket offices over the period of the past year.
Response by London North Eastern Railway Limited to Nicholas Carter on .

Awaiting classification

Dear Nicholas, Please find attached our response to your request for information. Many thanks, Freedom of Information Team            FOI    ...
British Sign Language Trail on LNER Station Information Screens
Response by London North Eastern Railway Limited to Paul Hollinghurst on .

Delayed

Thank you for your request for information. We are handling your request under the terms of the Freedom of Information Act 2000. We understand our l...
Unit Daigrams
Follow up sent to London North Eastern Railway Limited by Billy Edmiston on .

Successful

Dear London North Eastern Railway, Thank you Yours sincerely, Billy Edmiston
Company Council Minutes
Response by London North Eastern Railway Limited to Robert Smith on .

Refused

Dear Robert, Please find attached LNER's internal review. Kind Regards, Freedom of Information Team   ​​​​   FOI     LNER    e. [email addre...
None Disclosure Agreements
Response by London North Eastern Railway Limited to Peter Anthony on .

Refused

Dear Peter, Thank you for your request for an internal review. As outlined in our previous response, we are unable to release aggregated settlement...
LNER Simpler Fares Trial October 2024 update
Response by London North Eastern Railway Limited to Paul Hollinghurst on .

Successful

Dear Paul, Please find attached our response to your request for information. Many thanks, Freedom of Information Team   ​​​​         FOI    ...

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