London North Eastern Railway Limited

A railway company, also called LNER

London North Eastern Railway Limited is a wholly owned subsidiary of DFT OLR Holdings Limited (DOHL), a government owned rail operator of "last resort".

Looking for announcements?

We've noticed a number of our users contact LNER to request a copy of their on-train automated announcements. These have already been released by LNER, and can be downloaded from a previous request made by a WhatDoTheyKnow user.

The company has had previous names including DFT OLR1 LIMITED (16 Jul 2016 - 14 Feb 2018), GW RAILWAY LIMITED (18 Jun 2013 - 16 Jul 2016) and STRUTTON RAIL LIMITED (07 Feb 2003 - 18 Jun 2013).

In May 2018 it was announced DOHL will take on the running of the East Coast Main Line, through a wholly owned subsidiary, London North Eastern Railway (LNER).

172 requests
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Azuma Announcments
Response by London North Eastern Railway Limited to Dylan Cope on .

Awaiting classification.

Dear Mr Cope Apologies for the delay, if you could email the FOI team directly - foi (at) lner co uk Kind regards Abigail Coates FOI e: [emai...
Knowledge book PDF
Response by London North Eastern Railway Limited to Jamie Andrews-Garvock on .

Awaiting classification.

Dear Mr Andrews-Garvock Apologies for the delay in responding. We have not published any further editions of The Knowledge since the last one that ex...
Statistics regarding short formed services and long formed services.
Response by London North Eastern Railway Limited to Steven Wellington on .

Awaiting classification.

Dear Mr Wellington Sincere apologies for the delay in returning to you. The information covers the time period 15th September 2019 to 4th July 2020...
Automated Station announcements
Response by London North Eastern Railway Limited to Josh Rubio on .

Awaiting classification.

Dear Mr Rubio Apologies for the delay in responding to your request. Please see attached Kind regards Abigail Coates FOI e: [email address]...
Rail Ombudsman agreements
Internal review request sent to London North Eastern Railway Limited by Ganesh Sittampalam on .

Awaiting internal review.

Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of London North Eastern...
Alterations to fares from Leeds, Newcastle and Edinburgh to London Terminals
Internal review request sent to London North Eastern Railway Limited by Glynn Magheramorne on .

Awaiting internal review.

Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of London North Eastern...
Covid 19 response questions
Internal review request sent to London North Eastern Railway Limited by Glynn Magheramorne on .

Awaiting internal review.

I intend to contact the Information Commissioner if a response is not forthcoming shortly. Yours faithfully, Glynn Magheramorne
Minutes of meeting hosted by the Rail Delivery Group on 17 October 2018 at which the matter of funding of the Rail Ombudsman Service was discussed
Follow up sent to London North Eastern Railway Limited by G Kanter-Webber on .

Long overdue.

You need to reply to this. It’s compulsory. Yours faithfully, G Kanter-Webber
I am seeking a pdf copy of the National Fares Manual 97 EST (Eastern England and East Anglia) which covers fares between 2007/09/09 and 2008/01/01.
Request sent to London North Eastern Railway Limited by Mr P T Ashton on .

Delayed.

I am seeking a pdf copy of the National Fares Manual 97 EST (Eastern England and East Anglia) which covers fares between 2007/09/09 and 2008/01/01....
Competency Management System
Follow up sent to London North Eastern Railway Limited by Andy Symonds on .

Long overdue.

I would be grateful if you could respond to this request. Yours faithfully, Andy Symonds
Request for your railway stations automated announcements sound files.
Response by London North Eastern Railway Limited to Harvey Addington on .

Awaiting classification.

Annual leave returning Wednesday   FOI   LNER e: [email address] This message has been scanned for malware by Websense. [1]www.websense.com *...
Flat fare tickets not available to other retailers
Request to London North Eastern Railway Limited by Glynn Magheramorne. Annotated by J Flynn on .

Long overdue.

An observation that may be of assistance to both the requestor and LNER: the FOIA obliges public authorities and organisations to respond to requests f...
Stonewall Champion
Follow up sent to London North Eastern Railway Limited by Bernie Williams on .

Long overdue.

Please be advised that this request is long overdue and by law, under all circumstances, you should have responded by now. Yours faithfully, Be...
Rail Ombudsman agreements with RDG
Response by London North Eastern Railway Limited to Ganesh Sittampalam on .

Refused.

Dear Mr Sittampalam As per my letter in May, LNER did not hold the information that you requested. Subsequent to that letter, LNER received minutes of...
LNER Pre-Gil Sands letters.
Response by London North Eastern Railway Limited to Edward (Ted) Freeman on .

Information not held.

Hi Ted I believe what you are asking for pre-dates "modern" LNER, specifically information for London and North Eastern Railway which operated until J...
Azuma Onboard Announcements
Response by London North Eastern Railway Limited to Jasper Topham on .

Successful.

Dear Jasper I have sent you the link, you may need to check your junk folder Kind regards Abigail Coates FOI   e: [email address]
Request for December 2019 to July 2020 Fleet Diagrams
Request sent to London North Eastern Railway Limited by Ryan Evans on .

Long overdue.

Can I please request copies of the Azuma, 225 and HST diagrams for the period of December 2019 to July 2020. Last year, you initially sent me Azum...
Unit Diagrams for October 2019 and December 2019
Clarification sent to London North Eastern Railway Limited by Patrick Fox on .

Long overdue.

Am I able to have a copy of both of these if possible? Thank you. Yours sincerely, Patrick Fox
Ensuring that non-PSVAR-compatible vehicles in use on your rail replacement services, have relevant special authorisations
Internal review request sent to London North Eastern Railway Limited by Doug Paulley on .

Awaiting internal review.

Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of London North Eastern...
Information regarding what happened to all of your spare food when you suspended your catering services onboard your trains due to the Corona Virus issue.
Response by London North Eastern Railway Limited to Ian Miller on .

Successful.

Dear Mr Miller Please see attached for our response to your request for information Kind regards Abigail Coates FOI   e: [email address] 02...
Request for a copy of all of your current May 2020 to December 2020 unit diagrams.
Response by London North Eastern Railway Limited to Harry Thornton on .

Successful.

Hi Harry These are base diagrams as if we were running normal service Kind regards Abigail FOI   e: [email address] 17 May - 12 December 20...
East Coast Main Line Company Branding
Follow up sent to London North Eastern Railway Limited by Ian McCreadie on .

Successful.

Thank you very much for the quick response in obtaining the document, its exactly what I needed Yours sincerely, Ian McCreadie
Station platforms at which wheelchair accessible doors on Azuma trains are not accommodated on platform
Response by London North Eastern Railway Limited to W Leech on .

Successful.

Dear W Leech Please see attached for our response to your request Kind regards Abigail Coates FOI   e: [email address] 26 June 2020 Dear W L...
Monday to Friday diagrams for May 2020 timetable
Request sent to London North Eastern Railway Limited by Daniel Hanson on .

Long overdue.

Would it be possible to provide a copy of the long-term diagrams for the May 2020 timetable, please? I am seeking the normal diagrams, not any amend...
Shielding staff
Request sent to London North Eastern Railway Limited by Abdul Hai on .

Long overdue.

Hi since COVID-19 started can you publish any statistics you have on staff shielding? What impact has this had on services? Yours faithfully, A...

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