London North Eastern Railway Limited

A railway company, also called LNER

London North Eastern Railway Limited is a wholly owned subsidiary of DFT OLR Holdings Limited (DOHL), a government owned rail operator of "last resort".

The company has had previous names including DFT OLR1 LIMITED (16 Jul 2016 - 14 Feb 2018), GW RAILWAY LIMITED (18 Jun 2013 - 16 Jul 2016) and STRUTTON RAIL LIMITED (07 Feb 2003 - 18 Jun 2013).

In May 2018 it was announced DOHL will take on the running of the East Coast Main Line, through a wholly owned subsidiary, London North Eastern Railway (LNER).

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Schedule Cards
Request sent to London North Eastern Railway Limited by Max West on .

Awaiting response.

Under the FOI act, please could you provide all of your current and past driver and train schedule cards. Yours faithfully, Max West
A copy of the "The Knowledge" booklet
Request sent to London North Eastern Railway Limited by Lucas Ainsworth on .

Awaiting response.

I am writing to you under the Freedom of Information Act to request that you provide me with a copy of the current version of a booklet which is kno...
Railway contingency plans
Request sent to London North Eastern Railway Limited by Robin Strutt on .

Awaiting response.

Please could you provide the contingency plans that are used on the LNER railway network during times of disruption. Yours faithfully, Rob
Social Media Accounts
Response by London North Eastern Railway Limited to Michael Bolton on .

Successful.

Dear Mr Bolton It appears that my response on Monday bounced back, unfortunately I have only just noticed. I have attached it again Kind regards...
Class 91 Costings
Request sent to London North Eastern Railway Limited by James Stoker on .

Awaiting response.

I would like to request details of the cost per month of the hiring of the Class 91 locomotive and MK4 coaching stock including DVTs. Furthermore...
Details of station staffing
Response by London North Eastern Railway Limited to Sophie Ward on .

Awaiting classification.

Dear Sophie I have requested the appropriate department to review the request on your behalf and they have provided me with further information. Pleas...
First class lounges
Request sent to London North Eastern Railway Limited by Steve Elibank on .

Awaiting response.

Please disclose a PDF copy of any guidance, manual or handbook issued to your staff which lays down how your first class lounges are run. It might i...
Questions about your LNER Twitter account and the switchover of your account when you took over the franchise.
Request sent to London North Eastern Railway Limited by Gordon Marshall on .

Awaiting response.

I would like to please request some information that is in regards to your Twitter account under the Freedom Of Information Act please. According...
Ticket types
Request sent to London North Eastern Railway Limited by Sophie Ward on .

Delayed.

For each year from 2010-11 until the current period, please provide a breakdown of the number of journeys on your routes by ticket type, i.e: Adva...
Information about agency staff that are currently employed by you.
Response by London North Eastern Railway Limited to Thomas Baker on .

Successful.

Dear Mr Baker Please find attached our response to your request for information Kind regards Abigail FOI e: [email address] Thomas Baker [FOI...
The decision to transfer the responsibility for releasing the doors at stations from the Guard to the Driver on your new 800 and 801 trains.
Response by London North Eastern Railway Limited to Harold Cox on .

Successful.

Dear Mr Cox, It appears that our response to your request was not processed by What Do They Know, so I am attaching it again for convenience Kind reg...
Automated announcements onboard your trains.
Response by London North Eastern Railway Limited to James Anderson on .

Successful.

Dear Mr Anderson Please see attached. Kind regards Abigail Coates FOI e: [email address] James Anderson [FOI #578851 email] 21 June 2019 Dear...
Information regarding the usage of the word "Azuma" by LNER to refer to the new class 800 and 801 trains.
Response by London North Eastern Railway Limited to Steven Jenkins on .

Successful.

Dear Mr Jenkins Please see attached for our response to your request for information Kind regards Abigail FOI e: [email address] Steven Jenki...
Statistics regarding the total amount of journeys made free of charge using a blind persons Scottish concession free bus pass onboard LNER train services.
Response by London North Eastern Railway Limited to Michael Brown on .

Information not held.

Dear Mr Brown Please see attached for our response to your request for information Kind regards Abigail Coates FOI e: [email address] Micha...
Full ingredients list for each and every item on your menu.
Response by London North Eastern Railway Limited to Joseph Mitchell on .

Successful.

Dear Mr Mitchell Please see attached for our response to your request for information Kind regards Abigail Coates FOI e: [email address] Jose...
Plans for the future of your MK3 and MK4 fleet once they have been fully withdrawn from service with you.
Response by London North Eastern Railway Limited to Jeremy Robinson on .

Information not held.

Dear Mr Robinson Please find attached our response to your request for information Kind regards Abigail Coates FOI e: [email address] Jeremy...
Request for a copy of your new current unit diagrams and working timetables for all LNER services starting from the new timetables changes today.
Response by London North Eastern Railway Limited to Harry Thornton on .

Successful.

Dear Mr Thornton, I am writing in response to your request for information Please see attached Kind regards Abigail Coates FOI e: [email addr...
Process for printing reservation tickets for wheelchair spaces
Response by London North Eastern Railway Limited to Doug Paulley on .

Long overdue.

Dear Mr Paulley I am writing to acknowledge your request for information Kind regards Abigail Coates FOI e: [email address]
The role of your Guards on your new soon to be introduced 800 and 801 trains.
Response by London North Eastern Railway Limited to Harold Cox on .

Successful.

Dear Mr Cox Please see attached our response to your request for information Many thanks Abigail Coates FOI e: [email address] Harold Cox [F...
May 2019 Diagrams
Response by London North Eastern Railway Limited to Sean Jackson on .

Successful.

Dear Mr Jackson Please see attached for our response to your request for information Kind regards Abigail Coates FOI e: [email address] Sean...
Pricing & Ticketing Update Newsletters - final issues and replacement
Response by London North Eastern Railway Limited to Josh Smith on .

Successful.

Dear Mr Smith Please find our response to your below request for information attached. Yours sincerely Samantha Holmes FOI e: [email address]...
Brand Assets Including Fonts
Response by London North Eastern Railway Limited to Anthony Harris on .

Successful.

Dear Mr Harris Please find our response to your request for information attached. Yours sincerely Samantha Holmes FOI e: [email address] Anth...
Train ticket vending machine manuals.
Response by London North Eastern Railway Limited to Edward Williams on .

Successful.

Dear Mr Williams Please find our response to your below request for information attached. Yours sincerely Samantha Holmes FOI e: [email addres...
Company policy of LNER for accepting other types of GBP banknotes.
Response by London North Eastern Railway Limited to Adam Smith on .

Successful.

Dear Mr Smith Please find our response to your below request for information attached. Yours sincerely Samantha Holmes FOI e: [email address]...
Clarification of whether LNER is actually publicly owned.
Request to London North Eastern Railway Limited by Paul Davis. Annotated by Paul Davis on .

Successful.

So yes it looks like they are allowed to sponsor the Doncaster Rovers football club. I don't think there is any issues or any problems with them doing...

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