London North Eastern Railway Limited

A railway company, also called LNER

London North Eastern Railway Limited is a wholly owned subsidiary of DFT OLR Holdings Limited (DOHL), a government owned rail operator of "last resort".

The company has had previous names including DFT OLR1 LIMITED (16 Jul 2016 - 14 Feb 2018), GW RAILWAY LIMITED (18 Jun 2013 - 16 Jul 2016) and STRUTTON RAIL LIMITED (07 Feb 2003 - 18 Jun 2013).

In May 2018 it was announced DOHL will take on the running of the East Coast Main Line, through a wholly owned subsidiary, London North Eastern Railway (LNER).

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Schedule 8 Income received related to fatalities
Request sent to London North Eastern Railway Limited by Nicholas Allan on .

Awaiting response.

I would like to understand how much income was received by LNER from schedule 8 payments from Network Rail Limited for passenger delays specifically...
Request for the sound files for your class 800 and class 801 automated announcements.
Request sent to London North Eastern Railway Limited by Simon Blair on .

Awaiting response.

Dear sir or madam. Could you please kindly attach all of the sound files of the automated announcements for your class 800 and class 801 trains pl...
Class 91 Costings
Response by London North Eastern Railway Limited to James Stoker on .

Successful.

Dear Mr Stoker Apologies for the delay on responding to your request for information. Please find our response attached Kind regards Abigail Coates...
LNER Sunderland Services that didn't make it to Sunderland
Request sent to London North Eastern Railway Limited by A. Lamb on .

Awaiting response.

I would like to know how many times in 2018 and 2019 your 20:00 Kings Cross to Sunderland service did not make it all the way to Sunderland - meanin...
Expiring RTVs
Request sent to London North Eastern Railway Limited by David Shah on .

Awaiting response.

In the 6 months upto September (or the closest accounting period available), please could you tell me the percentage of Rail Travel Vouchers (RTV) t...
Railway contingency plans
Response by London North Eastern Railway Limited to Robin Strutt on .

Refused.

Dear Mr Strutt Please see attached for our response to your request for information Kind regards Abigail Coates FOI e: [email address] Robin...
Schedule Cards
Response by London North Eastern Railway Limited to Max West on .

Successful.

Hi Max Unfortunately LNER will be unable to provide you with crew diagrams as these contain personal data. I have attached stock diagrams that were i...
Toilet income
Response by London North Eastern Railway Limited to Kevin Osborne on .

Successful.

Dear Mr Osborne Please see attached for our response to your request for information Kind regards Abigail Coates FOI e: [email address] Kevin...
Ticket types
Response by London North Eastern Railway Limited to Sophie Ward on .

Successful.

Hi Sophie The "Other" category is anything that is not a public website, station or Ticket Vending Machine, the majority of this will be corporate tra...
The Knowledge
Request to London North Eastern Railway Limited by Steve Elibank. Annotated by Jack Doyle on .

Delayed.

I think you can ask them to go onto this page, press actions and respond to this request where they can upload the files directly.
A copy of the "The Knowledge" booklet
Response by London North Eastern Railway Limited to Lucas Ainsworth on .

Successful.

Dear Mr Ainsworth, Please find our response to your request for information attached. Kind regards Abigail Coates FOI e: [email address] Luc...
First class lounges
Response by London North Eastern Railway Limited to Steve Elibank on .

Information not held.

Dear Mr Elibank Please see attached for our response to your review request. Kind regards Abigail Coates FOI e: [email address] Steve Elibank...
Questions about your LNER Twitter account and the switchover of your account when you took over the franchise.
Response by London North Eastern Railway Limited to Gordon Marshall on .

Successful.

Dear Mr Marshall Apologies in the delay in responding to your request, please find our response attached Kind regards Abigail Coates FOI e: [e...
Details of station staffing
Response by London North Eastern Railway Limited to Sophie Ward on .

Successful.

Dear Sophie I have requested the appropriate department to review the request on your behalf and they have provided me with further information. Pleas...
Social Media Accounts
Response by London North Eastern Railway Limited to Michael Bolton on .

Successful.

Dear Mr Bolton It appears that my response on Monday bounced back, unfortunately I have only just noticed. I have attached it again Kind regards...
Information about agency staff that are currently employed by you.
Response by London North Eastern Railway Limited to Thomas Baker on .

Successful.

Dear Mr Baker Please find attached our response to your request for information Kind regards Abigail FOI e: [email address] Thomas Baker [FOI...
The decision to transfer the responsibility for releasing the doors at stations from the Guard to the Driver on your new 800 and 801 trains.
Response by London North Eastern Railway Limited to Harold Cox on .

Successful.

Dear Mr Cox, It appears that our response to your request was not processed by What Do They Know, so I am attaching it again for convenience Kind reg...
Automated announcements onboard your trains.
Response by London North Eastern Railway Limited to James Anderson on .

Successful.

Dear Mr Anderson Please see attached. Kind regards Abigail Coates FOI e: [email address] James Anderson [FOI #578851 email] 21 June 2019 Dear...
Information regarding the usage of the word "Azuma" by LNER to refer to the new class 800 and 801 trains.
Response by London North Eastern Railway Limited to Steven Jenkins on .

Successful.

Dear Mr Jenkins Please see attached for our response to your request for information Kind regards Abigail FOI e: [email address] Steven Jenki...
Statistics regarding the total amount of journeys made free of charge using a blind persons Scottish concession free bus pass onboard LNER train services.
Response by London North Eastern Railway Limited to Michael Brown on .

Information not held.

Dear Mr Brown Please see attached for our response to your request for information Kind regards Abigail Coates FOI e: [email address] Micha...
Full ingredients list for each and every item on your menu.
Response by London North Eastern Railway Limited to Joseph Mitchell on .

Successful.

Dear Mr Mitchell Please see attached for our response to your request for information Kind regards Abigail Coates FOI e: [email address] Jose...
Plans for the future of your MK3 and MK4 fleet once they have been fully withdrawn from service with you.
Response by London North Eastern Railway Limited to Jeremy Robinson on .

Information not held.

Dear Mr Robinson Please find attached our response to your request for information Kind regards Abigail Coates FOI e: [email address] Jeremy...
Request for a copy of your new current unit diagrams and working timetables for all LNER services starting from the new timetables changes today.
Response by London North Eastern Railway Limited to Harry Thornton on .

Successful.

Dear Mr Thornton, I am writing in response to your request for information Please see attached Kind regards Abigail Coates FOI e: [email addr...
Process for printing reservation tickets for wheelchair spaces
Response by London North Eastern Railway Limited to Doug Paulley on .

Long overdue.

Dear Mr Paulley I am writing to acknowledge your request for information Kind regards Abigail Coates FOI e: [email address]
The role of your Guards on your new soon to be introduced 800 and 801 trains.
Response by London North Eastern Railway Limited to Harold Cox on .

Successful.

Dear Mr Cox Please see attached our response to your request for information Many thanks Abigail Coates FOI e: [email address] Harold Cox [F...

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