The Local Government and Social Care Ombudsman

An ombudsman, also called LGSCO

742 requests
Make a Freedom of Information request to this authority
Treatment of complaints following outsourced LA complaints process.
Response by The Local Government and Social Care Ombudsman to Steven Wright on .

Awaiting classification

Please quote reference 25/097 when contacting us about this request for information. If telephoning, please contact: 0330 403 4629 Email address:...
Complaints of Harassment Received
Response by The Local Government and Social Care Ombudsman to Mr Dimitris Ioannou on .

Refused

Dear Mr Ioannou Please find attached the decision on our review of the FOI response we recently sent you. Yours sincerely Andrew Hobley I Assist...
Request for information
Response by The Local Government and Social Care Ombudsman to Jason Jones on .

Awaiting classification

Please quote reference 25/080 when contacting us about this request for information. If telephoning, please contact: 0330 403 4629 Email address:...
Compensation Scales by Offence
Response by The Local Government and Social Care Ombudsman to Mr Dimitris Ioannou on .

Information not held

Dear Mr Dimitris Ioannou INFORMATION ACCESS REQUEST – REFERENCE 25/027 Please find attached our response to your request for information, which we...
Local Authority Complaints Guidance Issued by LGO
Response by The Local Government and Social Care Ombudsman to Marena Hyatt on .

Partially successful

Dear Marena Hyatt INFORMATION ACCESS REQUEST – REFERENCE 25/025 Please find attached our response to your request for information, which we receiv...
Scattergun Approach Definition Unreasonable Actions
Response by The Local Government and Social Care Ombudsman to Marena Hyatt on .

Partially successful

Dear Marena Hyatt INFORMATION ACCESS REQUEST – REFERENCE 25/001 Please find attached our response to your request for information, which we receiv...
Special Guardians Complaints In England
Response by The Local Government and Social Care Ombudsman to scarlett mccarthy on .

Successful

Dear Scarlett McCarthy Information Access Request – Reference 24/417 Please see attached our response to your request for information which we rec...
Home to School Transport Cases
Response by The Local Government and Social Care Ombudsman to A Makda on .

Long overdue

Dear A Makda Information Access Request – Reference 24/416 Please see attached my response to your request for information which was received on 2...
Reading Borough Council Special Education Complaints
Response by The Local Government and Social Care Ombudsman to I Jatt on .

Successful

Dear I Jatt Information Access Request – Reference 24/193 Please find attached our response to your request for information which we received on 1...
Thurrock Social Services
Response by The Local Government and Social Care Ombudsman to charlotte barnby on .

Waiting clarification

Dear Miss Barnby and Mr Beckwith   I have received two requests for information which appear to be very similar.   Please accept my apologies...
Legal considerations ref Decision Notice - Case ID 23014952
Response by The Local Government and Social Care Ombudsman to David Gale on .

Long overdue

Thank you for your email.  If you are making a request for information, you should get an acknowledgement from us within the next 2-3 days with a ref...
Complaints lodged on Mersey Travel and the Liverpool City Region Combined Authority?
Response by The Local Government and Social Care Ombudsman to Paul Kanani on .

Awaiting classification

Dear Paul Kanani INFORMATION ACCESS REQUEST – REFERENCE 24/407 Please find attached our response to your request for information, which we receive...
Annual Review Data
Response by The Local Government and Social Care Ombudsman to Kathryn Curtis on .

Successful

Dear Kathryn Curtis INFORMATION ACCESS REQUEST – REFERENCE 24/404 Please find attached our response to your request for information, which we rece...
Notification of System Updates
Response by The Local Government and Social Care Ombudsman to M βroderick on .

Information not held

Dear M Broderick Information Access Request – Reference 24/329 Please see attached our response to your request for information which we received...
Confirmation request.
Response by The Local Government and Social Care Ombudsman to Pearl Clow on .

Awaiting classification

Dear Pearl Clow Information Access Request – Reference 24/337 Please see attached our response to your request for information which we received o...
Stop forced adoption
Response by The Local Government and Social Care Ombudsman to Victoria Alderton on .

Refused

Dear Ms Alderton This is not a valid freedom of information request. If you want the Ombudsman to look into a complaint against a council, please ma...
LGO investigation, reference 24 007 772
Response by The Local Government and Social Care Ombudsman to Pearl Clow on .

Awaiting classification

Dear Mrs Clow Please see the attached response to your recent emails. Yours sincerely Andrew Hobley I Assistant Ombudsman (Pronouns: he/him/his...
Decision in the case of Dorothy (10 013 715)
Response by The Local Government and Social Care Ombudsman to Jonathan Wilson on .

Information not held

Dear Jonathan Wilson INFORMATION ACCESS REQUEST – REFERENCE 24/312 Please find attached our response to your request for information, which we rec...
Decision in the case of Jones (10 010 739)
Response by The Local Government and Social Care Ombudsman to Jonathan Wilson on .

Information not held

Dear Jonathan Wilson INFORMATION ACCESS REQUEST – REFERENCE 24/313 Please find attached our response to your request for information, which we rec...
Evidence of agreed actions (Decision 20 000 434)
Request to The Local Government and Social Care Ombudsman by Emma Eveleigh. Annotated by M βroderick on .

Successful

Response is not evidence, it is an email telling staff to complete training, nothing to show that it was completed or what actions would be taken where...
Complaints handling statistics, compliance with GDPR laws and duty of candour.
Request to The Local Government and Social Care Ombudsman by Mark W. Annotated by M βroderick on .

Awaiting classification

Typical response.... Ask to confirm request when having no intention or responding State that "LGSCO seeks to be as transparent as possible" and do...
Service Recommendations LGSCO Final Decision 20006257
Response by The Local Government and Social Care Ombudsman to Jacqui Prentice on .

Information not held

Dear Jacqui Prentice INFORMATION ACCESS REQUEST – REFERENCE 24/277 Please find attached our response to your request for information, which we rec...
Decision 24 004 823 - Croydon Council's submissions
Response by The Local Government and Social Care Ombudsman to Geoff Blyth on .

Refused

Dear Mr Blyth Please find attached our response to your request for an internal review of our response to your information request. Yours sincerel...
Child IN need Intranet Guidance Request
Response by The Local Government and Social Care Ombudsman to Jacqui Prentice on .

Successful

Dear Jacqui Prentice INFORMATION ACCESS REQUEST – REFERENCE 24/204 Please find attached our response to your request for information, which we rec...
Reading Borough Council's Persistent Complainants Policy - LGSCO Input
Response by The Local Government and Social Care Ombudsman to Jacqui Prentice on .

Successful

Dear Jacqui Prentice Information Access Request – Reference 24/226 Thank you for your email dated 11 November 2024. I have created, and attach, a...

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