The Local Government and Social Care Ombudsman

An ombudsman, also called lgo

Commission for Local Administration in England (CLAE) is the official title of the Local Government Ombudsman and Social Care service.

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Summer Born Children - LGO - DfE
Response by The Local Government and Social Care Ombudsman to Michelle Melson on .

Information not held.

This is to acknowledge receipt of your email. If you are making a request for information, you should get an acknowledgement from us within the next 2-...
Rolls Building
Response by The Local Government and Social Care Ombudsman to ali maghrebi on .

Information not held.

Dear Ali Maghrebi I attach a letter in response to your request below. Yours sincerely Hilary Pook Information & Records Manager | DL: 020 7217 4734...
Landlord and Tenant Act
Response by The Local Government and Social Care Ombudsman to ali maghrebi on .

Information not held.

Dear Ali Maghrebi I attach a letter in response to your request below. Yours sincerely Hilary Pook Information & Records Manager | DL: 020 7217 4734...
Statistics for Complaints referred to Ombudsman v City of York Council
Response by The Local Government and Social Care Ombudsman to KevinWard59 on .

Successful.

Dear Mr Ward I'm not qualified to give an opinion on legal matters. The issue would have been highlighted to the local authority by the fact we had r...
Mental Health / Mental Capacity Act
Response by The Local Government and Social Care Ombudsman to [name removed] (Account suspended) on .

Partially successful.

Dear Dr [name removed] I attach a letter and enclosure in response to the new questions you raised below. Yours sincerely Hilary Pook Information &...
Final Decision made on 28 March 2013 - Time Limit for Complaining
Request to The Local Government and Social Care Ombudsman by navartne. Annotated by Mr j morgan on .

Successful.

Its a farce you have no chance of an honest outcome as they investigate themselves.
Complaints against the Local Government Ombudsman
Request to The Local Government and Social Care Ombudsman by navartne. Annotated by navartne on .

Information not held.

When I had already complained about the final decision, the LGO said: "If you wish to complain about my [the investigator’s] decision you can send me...
High Court
Request to The Local Government and Social Care Ombudsman by Len Lowther. Annotated by navartne on .

Successful.

There is a website with the procedure: http://www.justice.gov.uk/courts/procedure-rules/civil/protocol/prot_jrv here it says although the court can...
Outcome of all complaints against Durham County Council planning department adjudicated by the LGO
Response by The Local Government and Social Care Ombudsman to Neil Farrington on .

Successful.

Dear Mr Farrington I attach a letter in response to your request. Yours sincerely Hilary Pook Information & Records Manager | DL: 020 7217 4734 | L...
Contact between LGO and Chorley Council 2008/2009
Response by The Local Government and Social Care Ombudsman to Robert Dootson on .

Information not held.

Dear Mr Dootson   Please see attached letter on behalf of Heather Lees, Commission Operating Officer.     Lisa Evans I Executive Assistant...
South Tyneside Council
Response by The Local Government and Social Care Ombudsman to John on .

Partially successful.

Dear Mr Robertson I attach a letter in response to your request below. Yours sincerely Hilary Pook Information & Records Manager | DL: 020 7217 4734...
LGA and Statutory Restrictions
Request to The Local Government and Social Care Ombudsman by [name removed]. Annotated by Mr j morgan on .

Partially successful.

The lgo are a joke i have encountered the same. go to http://howsleepingdogslie.blogspot.co.uk/ the investigators are usually ex council employees an...
Format of request for information
Response by The Local Government and Social Care Ombudsman to [name removed] on .

Withdrawn by the requester.

This is to acknowledge receipt of your email. If you are making a request for information, you should get an acknowledgement from us within the next 2-...
Successful maladministration complaints Southwark
Response by The Local Government and Social Care Ombudsman to Alex Lloyd on .

Successful.

Dear Mr Lloyd I attach a letter in response to your request of 5 November. I apologise for the slight delay in responding, but I did need to seek clar...
Please disclose all contact & correspondence with Taunton Deane Borough Council?
Response by The Local Government and Social Care Ombudsman to Dave Orr on .

Information not held.

Dear Mr Orr I attach a letter in response to your request below, and to your request for a review of the handling of your request 13/088. Yours since...
Number of complaints about adult social care funding
Response by The Local Government and Social Care Ombudsman to Bessie Stein on .

Successful.

Dear Ms Stein I attach a letter in response to your request below. Yours sincerely Hilary Pook Information & Records Manager | DL: 020 7217 4734 |...
Please send your public PGP encryption key.
Response by The Local Government and Social Care Ombudsman to Ross Woollard on .

Information not held.

Dear Ross Woollard We do not have a PGP key - we do not operate that system for sending email securely. We do not have a main customer contact email...
Complaints about SLOUGH SOCIAL SERVICES
Response by The Local Government and Social Care Ombudsman to Sharon O' Reilly on .

Successful.

Dear Ms O'Reilly I attach a letter in response to your request below. Yours sincerely Hilary Pook Information & Records Manager | DL: 020 7217 4734...
Complaints Against West Lindsey District Council
Response by The Local Government and Social Care Ombudsman to Mr Rogers on .

Partially successful.

Dear Mr Rogers This time I have attached the letter. Hilary Pook Information & Records Manager | DL: 020 7217 4734 | www.lgo.org.uk | 9 Septembe...
Legal foundation for statements relating to DVLA
Response by The Local Government and Social Care Ombudsman to R S Van Spall on .

Information not held.

Dear Mr Van Spall The Freedom of Information Act includes a section (S.84) on interpretation of the terminology used in the Act. This includes the fol...
Enquiry
Response by The Local Government and Social Care Ombudsman to Abu Miqdad on .

Waiting clarification.

Thank you for your email. Without full details of your complaint I am unable to say whether it will or will not fall with the Ombudsman's jurisdictio...
LGO cost to the taxpayer
Request to The Local Government and Social Care Ombudsman by Neil Gilliatt (Account suspended). Annotated by Neil Gilliatt (Account suspended) on .

Successful.

It'd rub less salt in the wound if, without the great expense to the taxpayer, they just admitted that the public have no rights instead of pretending...
Complaints relating to Cheshire East Council
Response by The Local Government and Social Care Ombudsman to Stuart Redgard on .

Partially successful.

Dear Mr Redgard I attach a letter in response to your request. Yours sincerely Hilary Pook Information & Records Manager | DL: 020 7217 4734 | Loc...
Duty to arrange Statement of SEN provision
Response by The Local Government and Social Care Ombudsman to B Saunders on .

Successful.

Dear Mr/Ms Saunders I attach a letter in response to your request below, along with the document referred to in the letter. Yours sincerely Hilary P...
The public interest in LGO record keeping and its costly retrieval
Response by The Local Government and Social Care Ombudsman to S.Tarry on .

Information not held.

Dear Mr Tarry I am afraid we do not keep this information. The records we keep in relation to FOI requests show why a request was refused (if it was)...

Only requests made using WhatDoTheyKnow are shown. ?