The Local Government and Social Care Ombudsman

An ombudsman, also called lgo

Commission for Local Administration in England (CLAE) is the official title of the Local Government Ombudsman and Social Care service.

538 requests

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Dear Ms Saunder Please ignore this email which was sent in error following your email dated 14 May. I again confirm that we are unable to enter into...
Dear Mr Edmunds I attach a letter in response to your request below. Yours sincerely Hilary Pook Information & Records Manager | DL: 020 7217 4734 |...
Dear Sam Morgan Please find attached a letter in response to your request below. Yours sincerely Hilary Pook Information & Records Manager | DL: 020...
Dear Mr Edmunds I have now examined the records I had previously done a search of our database for, and can now provide a full response to your reques...
Dear Ms Saunder As previously stated, there is no third report. I have found a decision on a complaint that was closed in February 2013, but this was...
Dear Mrs Vowles I am sorry you were not happy with the response to your FOI request dealt with in October 2012. This was over two years ago. We only...
Dear Mr Rundle In my previous response I told you that we had no recorded information on why none of our staff had been on a training course about the...
Compliance statistics
Request to The Local Government and Social Care Ombudsman by Brenda Prentice. Annotated by Brenda Prentice on .

Partially successful.

Dear Hilary, I see in a response to a question on this site it says 'Authorities who failed to comply with recommendations', Somerset County Council...
That’s interesting, 'Authorities who failed to comply with recommendations' I don’t see Somerset County Council on the list and yet they have not p...
Dear Mr Rundle We have not organised any such courses, and none of our staff have attended any such courses. That concludes my response. If you feel...
Caseload
Response by The Local Government and Social Care Ombudsman to J Roberts on .

Successful.

Dear J Roberts I attach a letter in response to your request below. Yours sincerely Hilary Pook Information & Records Manager | DL: 020 7217 4734 |...
Dear J Roberts Please find a letter attached in response to your request below. Yours sincerely Hilary Pook Information & Records Manager | DL: 020...
Staff bonuses
Response by The Local Government and Social Care Ombudsman to J Roberts on .

Partially successful.

Dear J Roberts I attach a letter in response to your request. Yours sincerely Hilary Pook Information & Records Manager | DL: 020 7217 4734 | Local...
Dear Ms Saunder After getting to the page on section 24: See http://www.legislation.gov.uk/ukpga/1974/7/section/24 you need to click on the down arr...
Dear @knav2013 I attach a letter in response to your request below. Yours sincerely Hilary Pook Information & Records Manager | DL: 020 7217 4734 |...
Dear Mr Kumar I attach a letter in response to your request below. Yours sincerely Hilary Pook Information & Records Manager | DL: 020 7217 4734 |...
Dear Ms Saunder There is nothing in the decision statement you quote to suggest that there has been an amendment to Schedule 1 of SI 1992/613. Therefo...
This is to acknowledge receipt of your email. If you are making a request for information, you should get an acknowledgement from us within the next 2-...
Sickness Absence
Response by The Local Government and Social Care Ombudsman to J Roberts on .

Awaiting classification.

Dear J Roberts I attach a letter with a corrected response to your first question. I apologise for the original error. Yours sincerely Hilary Pook I...
Review requests
Response by The Local Government and Social Care Ombudsman to J A Giggins on .

Partially successful.

Dear Mr/Ms Giggins I attach a further letter in response to your request. This now completes our response. Yours sincerely Hilary Pook Information &...
Dear Mr Freeman I attach a letter in response your request below. Yours sincerely Hilary Pook Information & Records Manager | DL: 020 7217 4734 | L...
Dear @knav2013 I attach a letter in response to your request below. Yours sincerely Hilary Pook Information & Records Manager | DL: 020 7217 4734 |...
This is to acknowledge receipt of your email. If you are making a request for information, you should get an acknowledgement from us within the next 2-...
Please see attached letter from Heather Lees, Commission Operating Officer.   Lisa Evans I Executive Assistant [1]cid:image001.jpg@01CB121E.B063...
Billing authority WA6 area

Information not held.

Dear Mr Dalton This is still not information we hold in that form. We do not have a list of postcodes covered by each local authority. However, to be...

Only requests made using WhatDoTheyKnow are shown. ?