The Local Government and Social Care Ombudsman

An ombudsman, also called lgo

Commission for Local Administration in England (CLAE) is the official title of the Local Government Ombudsman and Social Care service.

529 requests

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Dear Mr Rundle We have not organised any such courses, and none of our staff have attended any such courses. That concludes my response. If you feel...
Caseload
Response by The Local Government and Social Care Ombudsman to J Roberts on .

Successful.

Dear J Roberts I attach a letter in response to your request below. Yours sincerely Hilary Pook Information & Records Manager | DL: 020 7217 4734 |...
Dear J Roberts Please find a letter attached in response to your request below. Yours sincerely Hilary Pook Information & Records Manager | DL: 020...
Staff bonuses
Response by The Local Government and Social Care Ombudsman to J Roberts on .

Partially successful.

Dear J Roberts I attach a letter in response to your request. Yours sincerely Hilary Pook Information & Records Manager | DL: 020 7217 4734 | Local...
Dear Ms Saunder After getting to the page on section 24: See http://www.legislation.gov.uk/ukpga/1974/7/section/24 you need to click on the down arr...
Dear @knav2013 I attach a letter in response to your request below. Yours sincerely Hilary Pook Information & Records Manager | DL: 020 7217 4734 |...
Dear Mr Kumar I attach a letter in response to your request below. Yours sincerely Hilary Pook Information & Records Manager | DL: 020 7217 4734 |...
Dear Ms Saunder There is nothing in the decision statement you quote to suggest that there has been an amendment to Schedule 1 of SI 1992/613. Therefo...
This is to acknowledge receipt of your email. If you are making a request for information, you should get an acknowledgement from us within the next 2-...
Sickness Absence
Response by The Local Government and Social Care Ombudsman to J Roberts on .

Awaiting classification.

Dear J Roberts I attach a letter with a corrected response to your first question. I apologise for the original error. Yours sincerely Hilary Pook I...
Review requests
Response by The Local Government and Social Care Ombudsman to J A Giggins on .

Partially successful.

Dear Mr/Ms Giggins I attach a further letter in response to your request. This now completes our response. Yours sincerely Hilary Pook Information &...
Dear Mr Freeman I attach a letter in response your request below. Yours sincerely Hilary Pook Information & Records Manager | DL: 020 7217 4734 | L...
Dear @knav2013 I attach a letter in response to your request below. Yours sincerely Hilary Pook Information & Records Manager | DL: 020 7217 4734 |...
This is to acknowledge receipt of your email. If you are making a request for information, you should get an acknowledgement from us within the next 2-...
Please see attached letter from Heather Lees, Commission Operating Officer.   Lisa Evans I Executive Assistant [1]cid:image001.jpg@01CB121E.B063...
Billing authority WA6 area

Information not held.

Dear Mr Dalton This is still not information we hold in that form. We do not have a list of postcodes covered by each local authority. However, to be...
This is to acknowledge receipt of your email. If you are making a request for information, you should get an acknowledgement from us within the next 2-...
Rolls Building

Information not held.

Dear Ali Maghrebi I attach a letter in response to your request below. Yours sincerely Hilary Pook Information & Records Manager | DL: 020 7217 4734...
Landlord and Tenant Act

Information not held.

Dear Ali Maghrebi I attach a letter in response to your request below. Yours sincerely Hilary Pook Information & Records Manager | DL: 020 7217 4734...
Dear Mr Ward I'm not qualified to give an opinion on legal matters. The issue would have been highlighted to the local authority by the fact we had r...
Dear Dr [name removed] I attach a letter and enclosure in response to the new questions you raised below. Yours sincerely Hilary Pook Information &...
Its a farce you have no chance of an honest outcome as they investigate themselves.
When I had already complained about the final decision, the LGO said: "If you wish to complain about my [the investigator’s] decision you can send me...
High Court
Request to The Local Government and Social Care Ombudsman by Len Lowther. Annotated by navartne on .

Successful.

There is a website with the procedure: http://www.justice.gov.uk/courts/procedure-rules/civil/protocol/prot_jrv here it says although the court can...
Dear Mr Farrington I attach a letter in response to your request. Yours sincerely Hilary Pook Information & Records Manager | DL: 020 7217 4734 | L...

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