Legal Ombudsman
96 requests
- all requests
- successful requests
- unsuccessful requests
- unresolved requests
Management of Corporate Estates and Maintenance
Response by Legal Ombudsman to Gina George on .
Successful
Dear Gina George
Further to your request, please find the attached.
Yours sincerely,
Grace Garande
Information Governance Officer
Email:...
Request for Information on Complaint Handling Procedures and Related Data
Response by Legal Ombudsman to John Barwell on .
Partially successful
Dear John Barwell
I refer to your request.
Please find the attached.
Yours sincerely,
Grace Garande
Information Governance Officer
Email...
What proportion of complaints about Solicitors/Lawyers are marked UPHELD
Response by Legal Ombudsman to adam taylor on .
Partially successful
Dear Adam Taylor
Further to your request, please find the attached.
Yours sincerely,
Grace Garande
Information Governance Officer
Email:...
Dear Alice Jenks
Further to your request, please find the attached.
Yours sincerely,
Grace Garande
Information Governance Officer...
Social Media Management and Listening
Response by Legal Ombudsman to Ellie Jones on .
Awaiting classification
Dear Ellie Jones
Further to your request, please find the attached.
Yours sincerely,
Grace Garande
Information Governance Officer
Email:...
Handling of complaints – Firms failing to release categories of documents owned by clients
Response by Legal Ombudsman to K McClelland on .
Partially successful
Dear K McClelland
Further to your request, please find the attached.
Yours sincerely,
Grace Garande
Information Governance Officer...
Expenditure - Payments to suppliers over £25,000
Response by Legal Ombudsman to George Porge on .
Refused
Dear George Porge
I refer to your request, please find the attached.
Yours sincerely,
Grace Garande
Information Governance Officer
Email:...
Lso Archived Information - LO question
Response by Legal Ombudsman to y.gisza on .
Awaiting classification
Dear Y Gisza
Thank you for your email the contents of which have been noted.
I'm sorry to hear that you are unable to access the email addre...
Dear S Hope
Further to your request, please find the attached.
Yours sincerely,
Grace Garande
Information Governance Officer
Email: [1][...
"Currently dealing with a high volume of enquiries", relative to what?
Response by Legal Ombudsman to Andrew Pleming on .
Partially successful
Dear Andrew Pleming
Further to your request, please find the attached.
Yours sincerely,
Grace Garande
Information Governance Officer...
Level of Service provided by the Legal Ombudsman
Response by Legal Ombudsman to K Henderson on .
Awaiting classification
Dear K Henderson
Further to your request, please find the attached.
Yours sincerely,
Grace Garande
Information Governance Officer
E...
Qualified/Trained/Experienced Legal Ombudsman staff query ...
Response by Legal Ombudsman to Wear_The_Fox_Hat on .
Awaiting classification
Dear Wear_The_Fox_Hat.
Please find attached for your attention
Kind regards,
L Haye
Data Protection and Information Compliance Officer
www.legalombu...
Legal Ombudsman - Fit For Purpose? ...
Response by Legal Ombudsman to Wear_The_Fox_Hat on .
Awaiting classification
Dear Wear_The_Fox_Hat.
Thank you for your email.
I am unable to provide you with a response to your request as I have been
unable to identi...
Dear Mrs Lewis,
Please can you direct us to the response or the document which you make reference to about the case in Q3. We are currently struggling...
How many users of the LeO service have complained about it?
Internal review request sent to Legal Ombudsman by Frances Lewis on .
Awaiting internal review
Dear Information Rights & Security,
Thank you for your response. It is interesting that you have extended the time to reply, and then not provided so...
Malicious email volume
Clarification sent to Legal Ombudsman by Rebecca Moody on .
Partially successful
Thanks so much for confirming that for me.
Rebecca
Dear Abdul Hai
Further to your request, please find the attached.
Yours sincerely,
Grace Garande
Information Governance Officer
Email: [1...
Dear Mr Henderson
Further to your request, please find the attached.
Yours sincerely,
Grace Garande
Information Governance Officer
Email: [1...
Evidence required from complainant where provider has lost/destroyed or is withholding documents owned by complainant
Response by Legal Ombudsman to K Henderson on .
Partially successful
Dear K Henderson
Further to your request, please find the attached.
Yours sincerely,
Grace Garande
Information Governance Officer
Email:...
Internal Complaints Procedure
Response by Legal Ombudsman to Frances Lewis on .
Partially successful
Dear Frances Lewis
Further to the above, please find the attached.
Yours sincerely,
Grace Garande
Information Governance Officer
Email: [...
Detail of service complaints process
Response by Legal Ombudsman to K Henderson on .
Awaiting classification
Dear K Henderson
Further to your request, please find the attached.
Yours sincerely,
Grace Garande
Information Governance Officer
Email:...
Complaints dealt with by Legal Ombudsman during financial years 2015-2021
Response by Legal Ombudsman to R. E. Millar on .
Awaiting classification
Dear Ms Millar
Further to your request.
Please find the attached.
Kind regards,
Grace Garande
Information Governance Officer
Em...
Does the LO have a duty to explain why it refuses to deal with a complaint - 2 August 2017
Response by Legal Ombudsman to domenic b on .
Refused
Dear Sir
Thank you for your email. An independent internal review has already been conducted with regards to your request. My letter dated 2 November...
Dear Mr Stonard
Further to your request, please find the attached.
Yours sincerely,
Grace Garande
Information Governance Officer
Em...
Purpose of the service complaints process
Response by Legal Ombudsman to K Henderson on .
Awaiting internal review
Dear K Henderson
I refer to your request, please find the attached.
Yours sincerely,
Grace Garande
Information Governance Officer
Emai...
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