Legal Ombudsman

An ombudsman

91 requests
Make a Freedom of Information request to this authority
Agency Use 2022 - 2023
Response by Legal Ombudsman to Alice Jenks on .

Awaiting classification.

  Dear Alice Jenks     Further to your request, please find the attached.     Yours sincerely,   Grace Garande Information Governance Officer...
"Currently dealing with a high volume of enquiries", relative to what?
Response by Legal Ombudsman to Andrew Pleming on .

Partially successful.

  Dear Andrew Pleming     Further to your request, please find the attached.     Yours sincerely, Grace Garande Information Governance Officer...
Level of Service provided by the Legal Ombudsman
Response by Legal Ombudsman to K Henderson on .

Awaiting classification.

      Dear K Henderson   Further to your request, please find the attached.   Yours sincerely, Grace Garande Information Governance Officer E...
Handling of complaints – Firms failing to release categories of documents owned by clients
Response by Legal Ombudsman to K McClelland on .

Awaiting classification.

      Dear K McClelland   Further to your request, please find the attached.   Yours sincerely, Grace Garande Information Governance Officer...
Qualified/Trained/Experienced Legal Ombudsman staff query ...
Response by Legal Ombudsman to Wear_The_Fox_Hat on .

Awaiting classification.

Dear Wear_The_Fox_Hat. Please find attached for your attention Kind regards, L Haye Data Protection and Information Compliance Officer www.legalombu...
Legal Ombudsman - Fit For Purpose? ...
Response by Legal Ombudsman to Wear_The_Fox_Hat on .

Awaiting classification.

  Dear Wear_The_Fox_Hat.   Thank you for your email.   I am unable to provide you with a response to your request as I have been unable to identi...
Legal Ombudsman Powers
Response by Legal Ombudsman to Frances Lewis on .

Awaiting classification.

Dear Mrs Lewis, Please can you direct us to the response or the document which you make reference to about the case in Q3. We are currently struggling...
How many users of the LeO service have complained about it?
Internal review request sent to Legal Ombudsman by Frances Lewis on .

Awaiting internal review.

Dear Information Rights & Security, Thank you for your response. It is interesting that you have extended the time to reply, and then not provided so...
Malicious email volume
Clarification sent to Legal Ombudsman by Rebecca Moody on .

Partially successful.

Thanks so much for confirming that for me. Rebecca
Lso Archived Information - LO question
Response by Legal Ombudsman to y.gisza on .

Awaiting classification.

Dear Y Gisza   Thank you for your email.   Please note complaints investigations falls outside the remit of the Information Security team, as such...
Application of rule 4.7
Response by Legal Ombudsman to Abdul Hai on .

Awaiting classification.

  Dear Abdul Hai   Further to your request, please find the attached.   Yours sincerely, Grace Garande Information Governance Officer Email: [1...
Assessment Stage
Response by Legal Ombudsman to Mr Henderson on .

Partially successful.

Dear Mr Henderson   Further to your request, please find the attached.   Yours sincerely, Grace Garande Information Governance Officer Email: [1...
Evidence required from complainant where provider has lost/destroyed or is withholding documents owned by complainant
Response by Legal Ombudsman to K Henderson on .

Partially successful.

  Dear K Henderson   Further to your request, please find the attached.   Yours sincerely, Grace Garande Information Governance Officer Email:...
Internal Complaints Procedure
Response by Legal Ombudsman to Frances Lewis on .

Partially successful.

  Dear Frances Lewis   Further to the above, please find the attached.   Yours sincerely, Grace Garande Information Governance Officer Email: [...
Detail of service complaints process
Response by Legal Ombudsman to K Henderson on .

Awaiting classification.

  Dear K Henderson   Further to your request, please find the attached.   Yours sincerely, Grace Garande Information Governance Officer Email:...
Complaints dealt with by Legal Ombudsman during financial years 2015-2021
Response by Legal Ombudsman to R. E. Millar on .

Awaiting classification.

    Dear Ms Millar   Further to your request.   Please find the attached.   Kind regards,   Grace Garande Information Governance Officer Em...
Does the LO have a duty to explain why it refuses to deal with a complaint - 2 August 2017
Response by Legal Ombudsman to domenic b on .

Refused.

Dear Sir Thank you for your email. An independent internal review has already been conducted with regards to your request. My letter dated 2 November...
Records Management
Response by Legal Ombudsman to Daniel Stonard on .

Successful.

      Dear Mr Stonard   Further to your request, please find the attached.   Yours sincerely, Grace Garande Information Governance Officer Em...
Purpose of the service complaints process
Response by Legal Ombudsman to K Henderson on .

Awaiting internal review.

  Dear K Henderson   I refer to your request, please find the attached.   Yours sincerely,   Grace Garande Information Governance Officer Emai...
complaints dismissed at the assessment stage using Scheme Rule 5.7
Response by Legal Ombudsman to Mr Henderson on .

Successful.

  Dear Mr Henderson   Further to your request, please find the attached.   Yours sincerely,   Grace Garande Information Governance Officer Ema...
Referrals from other Ombudsman services
Response by Legal Ombudsman to R M Crorie on .

Successful.

  Dear R M Crorie   I refer to your request, please find the attached.   Yours sincerely,   Grace Garande Information Governance Officer Email...
Pool of unopened cases is 5,677 - six-year time-limit to reduce to one
Request to Legal Ombudsman by J Roberts. Annotated by J Roberts on .

Partially successful.

Scottish Legal News: 'People complaining about their solicitors are being forced to wait for up to two years for their complaints to be opened by the...
Handling of complaints – Firms withholding documents owned by clients
Response by Legal Ombudsman to K McClelland on .

Successful.

Dear K McClelland   Further to your request, please find the attached.   Yours sincerely,   Grace Garande Information Governance Officer Email:...
Complaints information and data
Response by Legal Ombudsman to Marika Sana on .

Successful.

    Dear Marika Sana   Further refer to your request, please find the attached.   Yours sincerely, Grace Garande Information Governance Officer...
Complaints Data
Response by Legal Ombudsman to Marika Sana on .

Successful.

  Dear Marika Sana   Further to your request, please find the attached.   Yours sincerely, Grace Garande Information Governance Officer Email:...

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