Independent Case Examiner

An ombudsman

The Independent Case Examiner's Office was set up in 1997 to provide a FREE complaints review service to people wanting to complain about the Child Support Agency. Since then the office has taken on responsibility for looking at complaints about:

  • Child Support Agency
  • Debt Management
  • Pension, Disability and Carers Service
  • Financial Assistance Scheme
  • Jobcentre Plus (including most Work Provider services)
  • Child Maintenance and Enforcement Division (Northern Ireland)
  • Northern Ireland Social Security Agency
  • Independent Living Fund

109 requests

(page 5)

Represented complainants and annual budget
Response by Independent Case Examiner to J Roberts on .

Partially successful.

Please see the attached reply to your Freedom of Information request   Yours sincerely   DWP Strategy FoI team   DWP Central Freedom of Info...
Ignoring legislation
Response by Independent Case Examiner to stuart mitchell on .


Dear Sir   Please ignore my earlier email which included an incomplete draft in error. Attached is the full final reply.   I apologise for any...
ICE - Civil Servants
Follow up sent to Independent Case Examiner by Mr N Parker on .


Thank you for your reply. Yours sincerely, Mr N Parker
Action for Employment aka A4e?
Response by Independent Case Examiner to Adam D Green on .


<<Response FOI 4461.pdf>> Dear Adam Green Please see attached response to your FoI request. Kind regards DWP Central FoI Team DWP Central Free...
I want teacher to say the truth
Response by Independent Case Examiner to Edna Grey on .

Information not held.

Dear Ms Grey, I am writing with reference to your email received at this office today. Unfortunately, your complaint does not come under the remit of...
CSA - Complaints
Response by Independent Case Examiner to Jim Robertson on .

Long overdue.

DWP Central Freedom of Information Team e-mail: [email address] Our Ref: 1381 5 April 2012 Dear Mr Robertson Thank you for your Freedom of In...
DWP Providers
Response by Independent Case Examiner to Reece Paul on .

Partially successful.

Annex A...
Action for Employment A4E
Response by Independent Case Examiner to Alan Roberts-Jones on .


Annex A...
back claims
Request to Independent Case Examiner by brian ovens. Annotated by Marie Sivyour on .


Interesting to see that the independant case examiner for the CSA takes a laughable amount of time to reply, as does the CSA itself.

Only requests made using WhatDoTheyKnow are shown. ?