Independent Case Examiner

An ombudsman, also called Independent Case Examiner

The Independent Case Examiner's Office was set up in 1997 to provide a FREE complaints review service to people wanting to complain about the Child Support Agency. Since then the office has taken on responsibility for looking at complaints about:

  • Child Support Agency
  • Debt Management
  • Pension, Disability and Carers Service
  • Financial Assistance Scheme
  • Jobcentre Plus (including most Work Provider services)
  • Child Maintenance and Enforcement Division (Northern Ireland)
  • Northern Ireland Social Security Agency
  • Independent Living Fund

109 requests

(page 2)

Process
Response by Independent Case Examiner to stuart mitchell on .

Awaiting internal review.

The Independent Case Examiner's Office acknowledges receipt of your e-mail.  Details about the service we provide can be found at [1]About - Independ...
NO Manatory reconsideration or statement of reasons DWP
Response by Independent Case Examiner to mr jones on .

Information not held.

Please see the attached reply to your Freedom of Information request Yours sincerely DWP Strategy FoI team DWP Central Freedom of Information A Anne...
If you are unable to get a response then contact your MP via e mail, he will get things moving for you at least.
Procedure
Response by Independent Case Examiner to stuart mitchell on .

Long overdue.

Dear Stuart Mitchell,   Thank you for your Freedom of Information request. Please find enclosed our reply.     If you have any queries about this...
My daughters social worker
Response by Independent Case Examiner to Tammy mcintyre on .

Refused.

The Independent Case Examiner office only looks at complainant about the DWP, after their complaints process has been exhausted. We cannot provide any...
Dear Bill Webber, Thank you for your Freedom of Information request. Please find enclosed our reply. If you have any queries about this letter please...
  The Independent Case Examiner's Office acknowledges receipt of your e-mail.   Please be assured that we will contact you again in the near fut...
Please see the attached reply to your Freedom of Information request Yours sincerely DWP Strategy FoI team ---------------------------------------...
Please see the attached reply to your Freedom of Information request.   Yours sincerely DWP Strategy FoI team DWP Central Freedom of Information A A...
It seems to be here https://www.gov.uk/government/publications/dwp-complaints-annual-report-by-the-independent-case-examiner-2014-to-2015
Investigations that last 8 months
Response by Independent Case Examiner to Fiona Watts on .

Long overdue.

  The Independent Case Examiner's Office acknowledges receipt of your e-mail.   Please be assured that we will contact you again in the near fut...
adoption statistics for Bridgend county
Response by Independent Case Examiner to Mike Fiera on .

Information not held.

Please see the attached reply to your Freedom of Information request. It was originally sent on 12 January but to an incorrect address. Please accept m...
Statistics of children in care, foster and adoption
Response by Independent Case Examiner to Claire on .

Information not held.

Dear Ms Thomas, Thank you for your Freedom of Information request, dated 17 March 2014. This office is unable to provide you with the information yo...
Sickness absence
Response by Independent Case Examiner to J Roberts on .

Refused.

Please see the attached response to your Freedom of Information request. Many thanks, DWP Central FoI Team -----------------------------------------...
Child Sexual abuse statistics for Hampshire
Response by Independent Case Examiner to Fred Tongue on .

Information not held.

Dear Mr Tongue, Thank you for your email of 3 March 2015. Your FOI request if not relevant to the Independent Case Examiner's Office. You will need t...
  Dear Ms Johnson,   Thank you for your Freedom of Information request. Please find enclosed our reply.   If you have any queries about this lett...
I quote; "This maintains our independence" 30 July 2015
Response by Independent Case Examiner to Fiona Watts on .

Information not held.

Please see the attached reply to your Freedom of Information request Yours sincerely DWP Strategy FoI team DWP Central Freedom of Information A Anne...
Thank you for your Freedom of Information request. You can expect a reply by 11 December unless I need to come back to you to clarify your request or...
Please see the attached reply to your Freedom of Information request Yours sincerely DWP Strategy FoI team DWP Central Freedom of Information A Anne...
Please see the attached reply to your Freedom of Information request Yours sincerely DWP Strategy FoI team DWP Central Freedom of Information A Anne...
The Independent Case Examiner's Office acknowledges receipt of your e-mail.   Emails received after 12 noon will have a registered receipt date of...
Please see the attached reply to your Freedom of Information request Yours sincerely DWP Strategy FoI team DWP Central Freedom of Information A Anne...
No such chance. The FIRST reply to this question was INCORRECT and false. The DWP allow and reward PATERNITY FRAUD they have never done anything ab...
"grudging and insincere" apologies by ICE to PHSO
Request to Independent Case Examiner by J Roberts. Annotated by NJ Hunt on .

Partially successful.

J Roberts, "A new Independent Case Examiner has been in place April 2013 and her approach in relation to this matter has not been criticised to...
Joanna Wallace's 'TEAM'
Response by Independent Case Examiner to NJ Hunt on .

Successful.

Dear NJ Hunt, Thank you for your Freedom of Information review request. Please find enclosed our reply. If you have any queries about this letter pl...

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