Independent Case Examiner

An ombudsman

The Independent Case Examiner's Office was set up in 1997 to provide a FREE complaints review service to people wanting to complain about the Child Support Agency. Since then the office has taken on responsibility for looking at complaints about:

  • Child Support Agency
  • Debt Management
  • Pension, Disability and Carers Service
  • Financial Assistance Scheme
  • Jobcentre Plus (including most Work Provider services)
  • Child Maintenance and Enforcement Division (Northern Ireland)
  • Northern Ireland Social Security Agency
  • Independent Living Fund

109 requests
Dear Elizabeth Marchant, I am writing in response to your request for information, received 16th January. Yours sincerely, DWP Central FoI Team...
Dear Mr Wrapson, I am writing in response to your request for information, received 3rd October. Yours sincerely, DWP Central FoI Team
FOI Publication log
Response by Independent Case Examiner to Martyn Dewar on .

Partially successful.

  Dear Martyn Dewar,   Thank you for your Freedom of Information request.   If you have any queries about this letter please contact me quoti...
Trade union stops DWP investigating my complaint.
Response by Independent Case Examiner to Peter Powell on .

Partially successful.

The Independent Case Examiner’s Office acknowledges receipt of your e-mail.    IF YOU HAVE NOT PROVIDED YOUR NAME AND FULL ADDRESS IN YOUR EMAIL WE...
Caseload and timescales
Response by Independent Case Examiner to Sean Brawley on .

Successful.

Hi sean,   In case this is of some use     Thank you for your Freedom of Information request received 2018. You said: 1. ICE claims it is unde...
Ethnicity of Staff by grade
Response by Independent Case Examiner to D. Moore on .

Partially successful.

Dear D Moore,   Thank you for your Freedom of Information request.   If you have any queries about this letter please contact me quoting the r...
Dear Elizabeth Marchant, Thank you for your Freedom of Information request. If you have any queries about this letter please contact me quoting the r...
Misleading informations about ICE service standards
Response by Independent Case Examiner to A Teodorescu on .

Partially successful.

Dear Mr Teodorescu,   Thank you for your Freedom of Information request.   If you have any queries about this letter please contact me quoting...
How many Waspi complaints
Response by Independent Case Examiner to Chris Hughes on .

Successful.

Dear Chris Hughes,   Thank you for your Freedom of Information request.   If you have any queries about this letter please contact me quoting t...
  Dear Angus Files     Please find attached our response to your recent Freedom of Information request.       Yours sincerely   DWP Central...
Budgeting loans reviews by ICE
Response by Independent Case Examiner to Robert Thomas on .

Partially successful.

Dear Robert Thomas,   Thank you for your Freedom of Information request. Please find enclosed our reply.   If you have any queries about this lett...
Your official procedure
Response by Independent Case Examiner to Lisette Skeet on .

Partially successful.

Dear Lisette Skeet , Thank you for your Freedom of Information request. Please find enclosed our reply. If you have any queries about this letter ple...
Budgeting loan reviews
Response by Independent Case Examiner to Robert Thomas on .

Partially successful.

Dear Robert Thomas,   Thank you for your Freedom of Information request. Please find enclosed our reply.     If you have any queries about this l...
Dear Florence Daisley,   Thank you for your Freedom of Information request. Please find enclosed our reply.     If you have any queries about thi...
Dear Mr Harris,   Thank you for your Freedom of Information request. Please find enclosed our reply.       If you have any queries about this le...
Dear Bill Webber, Thank you for your Freedom of Information request. Please find enclosed our reply. If you have any queries about this letter please...
  Dear Ms Johnson,   Thank you for your Freedom of Information request. Please find enclosed our reply.   If you have any queries about this lett...
Please see the attached reply to your Freedom of Information request Yours sincerely DWP Strategy FoI team DWP Central Freedom of Information A Anne...
"grudging and insincere" apologies by ICE to PHSO
Request to Independent Case Examiner by J Roberts. Annotated by NJ Hunt on .

Partially successful.

J Roberts, "A new Independent Case Examiner has been in place April 2013 and her approach in relation to this matter has not been criticised to...
Joanna Wallace's 'TEAM'
Response by Independent Case Examiner to NJ Hunt on .

Successful.

Dear NJ Hunt, Thank you for your Freedom of Information review request. Please find enclosed our reply. If you have any queries about this letter pl...
Jobcentreplus caseworkers
Response by Independent Case Examiner to Jim Stones on .

Successful.

Dear Jim Stones, Thank you for your Freedom of Information request. Please find enclosed our reply. If you have any queries about this letter please...
Dear Ms Hall thank you for your email of 3 August 2015. We would suggest that you contact the Agency by telephone for an update on your complaint or a...
Computer Hacking
Response by Independent Case Examiner to Mr N Parker on .

Successful.

Dear Mr Parker,   Please find attached the reply to your FOI 20149 relating to ICE. Yours sincerely   FOI Team         Website: www.dwp.gov.u...
Websites visited by ICE staff
Response by Independent Case Examiner to J Roberts on .

Partially successful.

Dear J Roberts, Please see attached response to your FOI request. Kind regards, DWP Central FOI Team DWP Central Freedom of Information Team e-mail...
Software Licenses
Response by Independent Case Examiner to Leo Wu on .

Successful.

Dear Mr Leo,   Please find attached the reply to your FOI 1454.   Yours sincerely   FOI Strategy Team         DWP Central Freedom of Informa...

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