Independent Case Examiner

An ombudsman, also called Independent Case Examiner

The Independent Case Examiner's Office was set up in 1997 to provide a FREE complaints review service to people wanting to complain about the Child Support Agency. Since then the office has taken on responsibility for looking at complaints about:

  • Child Support Agency
  • Debt Management
  • Pension, Disability and Carers Service
  • Financial Assistance Scheme
  • Jobcentre Plus (including most Work Provider services)
  • Child Maintenance and Enforcement Division (Northern Ireland)
  • Northern Ireland Social Security Agency
  • Independent Living Fund

109 requests
Case for Maladministration for 1950's women
Internal review request sent to Independent Case Examiner by E Hyde on .

Awaiting internal review.

I have NOT received a suitable and satisfactory response to either question asked. I am still waiting for a reply from ICE with regard to the com...
Dear Daniel Wrapson, I am writing in response to your request for information, received 28th September. Yours sincerely, DWP Central FoI Team D...
Dear Min Liu,   Thank you for your Freedom of Information request.   If you have any queries about this letter please contact me quoting the r...
Child Maintenance
Response by Independent Case Examiner to Paula Clarke on .

Awaiting classification.

Please be advised that if you have not provided your name and full address in your email we are unable to register and respond to your complaint and...
Time Scale
Response by Independent Case Examiner to Lisette Skeet on .

Long overdue.

The Independent Case Examiner's Office acknowledges receipt of your e-mail.  Details about the service we provide can be found at [1]About - Independ...
Review Of Hampstead Christ Church Child Abuse/Murder/Snuff Case Interviewing MET Police Officer Illegal Conduct ___________________________________...
Self Employed evidence of earnings
Response by Independent Case Examiner to R Davidson on .

Awaiting classification.

Mr/Ms R Davidson #sent by e-mail# 10 March 2017 ICE Ref No: INF01016/16 Dear Mr/Ms Davidson I am writing in response to an e-mail received on 08...
Process
Response by Independent Case Examiner to stuart mitchell on .

Awaiting internal review.

The Independent Case Examiner's Office acknowledges receipt of your e-mail.  Details about the service we provide can be found at [1]About - Independ...
If you are unable to get a response then contact your MP via e mail, he will get things moving for you at least.
Procedure
Response by Independent Case Examiner to stuart mitchell on .

Long overdue.

Dear Stuart Mitchell,   Thank you for your Freedom of Information request. Please find enclosed our reply.     If you have any queries about this...
It seems to be here https://www.gov.uk/government/publications/dwp-complaints-annual-report-by-the-independent-case-examiner-2014-to-2015
Investigations that last 8 months
Response by Independent Case Examiner to Fiona Watts on .

Long overdue.

  The Independent Case Examiner's Office acknowledges receipt of your e-mail.   Please be assured that we will contact you again in the near fut...
Thank you for your Freedom of Information request. You can expect a reply by 11 December unless I need to come back to you to clarify your request or...
The Independent Case Examiner's Office acknowledges receipt of your e-mail.   Emails received after 12 noon will have a registered receipt date of...
I want teacher to say the truth
Response by Independent Case Examiner to Edna Grey on .

Long overdue.

The Independent Case Examiner's Office acknowledges receipt of your e-mail.   Please be assured that we will contact you again in the near future...
CSA - Complaints
Response by Independent Case Examiner to Jim Robertson on .

Long overdue.

DWP Central Freedom of Information Team e-mail: [email address] Our Ref: 1381 5 April 2012 Dear Mr Robertson Thank you for your Freedom of In...

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