Independent Case Examiner

An ombudsman

The Independent Case Examiner's Office was set up in 1997 to provide a FREE complaints review service to people wanting to complain about the Child Support Agency. Since then the office has taken on responsibility for looking at complaints about:

  • Child Support Agency
  • Debt Management
  • Pension, Disability and Carers Service
  • Financial Assistance Scheme
  • Jobcentre Plus (including most Work Provider services)
  • Child Maintenance and Enforcement Division (Northern Ireland)
  • Northern Ireland Social Security Agency
  • Independent Living Fund

128 requests
Make a request to this authority
Request for information on office location
Response by Independent Case Examiner to Jenny Blue on .

Successful.

Dear Jenny Blue, I am writing in response to your request for information, received 27th July. Yours sincerely, DWP Central FoI Team DWP Centra...
Number of complaints of maladministration received from women born in 1950's affected by 1995 and 2011 pension legislation5 and 2011
Request to Independent Case Examiner by Elizabeth Marchant. Annotated by J Roberts on .

Partially successful.

You may be interested in this latest piece by David Hencke (Westminster Confidential): 'But there is also something alarming in this tale for the WAS...
Documentation of any means considered to deal with massive volume of maladministration complaints from women born in 1950's..
Request to Independent Case Examiner by Elizabeth Marchant. Annotated by J Roberts on .

Partially successful.

You may be interested in this latest piece by David Hencke (Westminster Confidential): 'But there is also something alarming in this tale for the WAS...
Child Maintenance Service
Response by Independent Case Examiner to Anthony Kilshaw on .

Successful.

Dear Anthony Kilshaw, I am writing in response to your request for information, received 5th May. Yours sincerely, DWP Central FoI Team DWP Cen...
Passing on personal information to ex partners
Response by Independent Case Examiner to RuDavid on .

Partially successful.

Please be advised that if you have not provided your name and full address in your email we are unable to register and respond to your complaint and...
Child maintenance
Response by Independent Case Examiner to Yvonne stanton on .

Awaiting classification.

Please be advised that if you have not provided your name and full address in your email we are unable to register and respond to your complaint and...
Communications & Telephony Request
Response by Independent Case Examiner to Daniel Leonard on .

Partially successful.

Dear Daniel Leonard, I am writing in response to your request for information, received 6th December. Yours sincerely, DWP Central FoI Team DWP...
Child maintenance arrears - new powers to retrieve this.
Response by Independent Case Examiner to Tracy O'Neill on .

Awaiting classification.

Dear Tracy O'Neill, I am writing in response to your request for information, received 16th December. Yours sincerely, DWP Central FoI Team DWP...
Complaints about you in 2019/20 investigated by the PHSO
Response by Independent Case Examiner to J Roberts on .

Partially successful.

Dear J Roberts, I am writing in response to your request for information, received 24th November. Yours sincerely, DWP Central FoI Team DWP Cen...
Fictitious Arrears
Response by Independent Case Examiner to Jamie Evans on .

Successful.

Dear Jamie Evans, I am writing in response to your request for information, received 14th January. Yours sincerely, DWP Central FoI Team DWP Ce...
Closing of case with arrears
Response by Independent Case Examiner to D S Crerar on .

Long overdue.

Please be advised that if you have not provided your name and full address in your email we are unable to register and respond to your complaint and...
Complaints to Independent Assessment Services (ATOS)
Response by Independent Case Examiner to Daniel Bailey on .

Successful.

Dear Daniel Bailey, I am writing in response to your request for information, received 23rd January. Yours sincerely, DWP Central FoI Team DWP...
CSA claim
Response by Independent Case Examiner to Kayleigh Walton on .

Awaiting classification.

Please be advised that if you have not provided your name and full address in your email we are unable to register and respond to your complaint and...
CSA claim
Response by Independent Case Examiner to Kayleigh Walton on .

Awaiting classification.

Please be advised that if you have not provided your name and full address in your email we are unable to register and respond to your complaint and...
Intranet Queries
Response by Independent Case Examiner to DeborahManley on .

Information not held.

Dear Deborah Manley, I am writing in response to your request for information, received 29th October. Yours sincerely, DWP Central FoI Team DWP...
Number of complaints received about loss of GMP indexation via the state pension calculation for people reaching state pension age on and after 6 April 2016
Response by Independent Case Examiner to C. Thompson on .

Information not held.

Dear C. Thompson, I am writing in response to your request for information, received 9th September. Yours sincerely, DWP Central FoI Team DWP C...
Allegations of Child Abuse against Independent Case Examiner.
Response by Independent Case Examiner to Oysterman (Account suspended) on .

Refused.

Please be advised that if you have not provided your name and full address in your email we are unable to register and respond to your complaint and...
Complains
Response by Independent Case Examiner to Timothy Burrough on .

Refused.

Dear Mr Burrough, I am writing in response to your request for information, received 19th August. Yours sincerely, DWP Central FoI Team Mr Timo...
Caseload and timescales
Response by Independent Case Examiner to Sean Brawley on .

Successful.

Dear Mr Brawley, I am writing in response to your request for information, received 23rd August. Yours sincerely, DWP Central FoI Team Central...
Complaints from 2015 to present about sanctions for miscarriage
Response by Independent Case Examiner to Amanda Hart on .

Information not held.

Dear Amanda Hart, I am writing in response to your request for information, received 28th August. Yours sincerely, DWP Central FoI Team DWP Cen...
Child Maintenance
Response by Independent Case Examiner to Paula Clarke on .

Long overdue.

Please be advised that if you have not provided your name and full address in your email we are unable to register and respond to your complaint and...
Employees.
Response by Independent Case Examiner to Jamie Evans on .

Long overdue.

Dear Jamie Evans, I am writing in response to your request for information, received 23rd July. Details of our response are provided in the attach...
Require contact details
Response by Independent Case Examiner to Ian Binfield on .

Awaiting classification.

Dear Ian Binfield, I am writing in response to your request for information, received 7th June. Yours sincerely, DWP Central FoI Team Annex A...
How ICE uses information gathered from complaitns to improve processes within he DWP.
Response by Independent Case Examiner to Daniel Wrapson on .

Partially successful.

Dear Daniel Wrapson, I am writing in response to your request for information, received 28th September. Yours sincerely, DWP Central FoI Team D...
Status Assessments under chapter 10
Response by Independent Case Examiner to Dave Chaplin on .

Awaiting classification.

Please be advised that if you have not provided your name and full address in your email we are unable to register and respond to your complaint and...

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