Independent Case Examiner

An ombudsman, also called Independent Case Examiner

The Independent Case Examiner's Office was set up in 1997 to provide a FREE complaints review service to people wanting to complain about the Child Support Agency. Since then the office has taken on responsibility for looking at complaints about:

  • Child Support Agency
  • Debt Management
  • Pension, Disability and Carers Service
  • Financial Assistance Scheme
  • Jobcentre Plus (including most Work Provider services)
  • Child Maintenance and Enforcement Division (Northern Ireland)
  • Northern Ireland Social Security Agency
  • Independent Living Fund

95 requests
Make a request to this authority
How many cases brought under the Vaccine Damage Payment Act 1979
Response by Independent Case Examiner to Angus Files on .
Partially successful.
  Dear Angus Files     Please find attached our response to your recent Freedom of Information request.       Yours sincerely   DWP Central...
Time Scale
Response by Independent Case Examiner to Lisette Skeet on .
Long overdue.
The Independent Case Examiner's Office acknowledges receipt of your e-mail.  Details about the service we provide can be found at [1]About - Independ...
Review Of Hampstead Christ Church Child Abuse/Murder/Snuff Case Interviewing MET Police Officer Illegal Conduct
Request sent to Independent Case Examiner by Jane Webb on .
Delayed.
Review Of Hampstead Christ Church Child Abuse/Murder/Snuff Case Interviewing MET Police Officer Illegal Conduct ___________________________________...
Budgeting loans reviews by ICE
Response by Independent Case Examiner to Robert Thomas on .
Partially successful.
Dear Robert Thomas,   Thank you for your Freedom of Information request. Please find enclosed our reply.   If you have any queries about this lett...
Your official procedure
Response by Independent Case Examiner to Lisette Skeet on .
Partially successful.
Dear Lisette Skeet , Thank you for your Freedom of Information request. Please find enclosed our reply. If you have any queries about this letter ple...
Budgeting loan reviews
Response by Independent Case Examiner to Robert Thomas on .
Partially successful.
Dear Robert Thomas,   Thank you for your Freedom of Information request. Please find enclosed our reply.     If you have any queries about this l...
Definition
Response by Independent Case Examiner to stuart mitchell on .
Information not held.
  Dear Mr Mitchell ,   Thank you for your Freedom of Information request. Please find enclosed our reply.   If you have any queries about th...
Judge Taylor is dishonest and corrupt and racist
Response by Independent Case Examiner to Ramesh parekh on .
Refused.
The Independent Case Examiner's Office acknowledges receipt of your e-mail.  Details about the service we provide can be found at [1]About - Independ...
What is your policy when a respondent has not responded to a complainant?
Response by Independent Case Examiner to Florence Elizabeth Constance Daisley on .
Successful.
Dear Florence Daisley,   Thank you for your Freedom of Information request. Please find enclosed our reply.     If you have any queries about thi...
Self Employed evidence of earnings
Response by Independent Case Examiner to R Davidson on .
Awaiting classification.
Mr/Ms R Davidson #sent by e-mail# 10 March 2017 ICE Ref No: INF01016/16 Dear Mr/Ms Davidson I am writing in response to an e-mail received on 08...
Statistics on the £5000 costs paid by Work Programme providers
Response by Independent Case Examiner to Mr Harris on .
Successful.
Dear Mr Harris,   Thank you for your Freedom of Information request. Please find enclosed our reply.       If you have any queries about this le...
Process
Response by Independent Case Examiner to stuart mitchell on .
Awaiting internal review.
The Independent Case Examiner's Office acknowledges receipt of your e-mail.  Details about the service we provide can be found at [1]About - Independ...
NO Manatory reconsideration or statement of reasons DWP
Response by Independent Case Examiner to mr jones on .
Information not held.
Please see the attached reply to your Freedom of Information request Yours sincerely DWP Strategy FoI team DWP Central Freedom of Information A Anne...
contact details for the CSA and enforcement department
Request to Independent Case Examiner by Mark Ritchie. Annotated by stuart mitchell on .
Long overdue.
If you are unable to get a response then contact your MP via e mail, he will get things moving for you at least.
Procedure
Response by Independent Case Examiner to stuart mitchell on .
Long overdue.
Dear Stuart Mitchell,   Thank you for your Freedom of Information request. Please find enclosed our reply.     If you have any queries about this...
My daughters social worker
Response by Independent Case Examiner to Tammy mcintyre on .
Refused.
The Independent Case Examiner office only looks at complainant about the DWP, after their complaints process has been exhausted. We cannot provide any...
Numbers of Complaints made and upheld redaring the Dept Work Pensions
Response by Independent Case Examiner to bill on .
Partially successful.
Dear Bill Webber, Thank you for your Freedom of Information request. Please find enclosed our reply. If you have any queries about this letter please...
Will the maximum syllabus mark of 125 effect my overall score, I initially though the maximum mark you can get was 130
Response by Independent Case Examiner to Adam on .
Information not held.
  The Independent Case Examiner's Office acknowledges receipt of your e-mail.   Please be assured that we will contact you again in the near fut...
Where are your protocols & procedures for Misconduct in Public Office?
Response by Independent Case Examiner to Fiona Watts on .
Information not held.
Please see the attached reply to your Freedom of Information request Yours sincerely DWP Strategy FoI team ---------------------------------------...
Provide evidence that the public's "trust" matters to the staff & the executive board at ICE?
Response by Independent Case Examiner to Fiona Watts on .
Information not held.
Please see the attached reply to your Freedom of Information request.   Yours sincerely DWP Strategy FoI team DWP Central Freedom of Information A A...
Where is the 2014/15 DWP Independent Case Examiner Annual Report?
Request to Independent Case Examiner by R. O'Hara. Annotated by Mr Harris on .
Long overdue.
It seems to be here https://www.gov.uk/government/publications/dwp-complaints-annual-report-by-the-independent-case-examiner-2014-to-2015
Investigations that last 8 months
Response by Independent Case Examiner to Fiona Watts on .
Long overdue.
  The Independent Case Examiner's Office acknowledges receipt of your e-mail.   Please be assured that we will contact you again in the near fut...
adoption statistics for Bridgend county
Response by Independent Case Examiner to Mike Fiera on .
Information not held.
Please see the attached reply to your Freedom of Information request. It was originally sent on 12 January but to an incorrect address. Please accept m...
Statistics of children in care, foster and adoption
Response by Independent Case Examiner to Claire on .
Information not held.
Dear Ms Thomas, Thank you for your Freedom of Information request, dated 17 March 2014. This office is unable to provide you with the information yo...
Sickness absence
Response by Independent Case Examiner to J Roberts on .
Refused.
Please see the attached response to your Freedom of Information request. Many thanks, DWP Central FoI Team -----------------------------------------...

Only requests made using WhatDoTheyKnow are shown. ?