Independent Case Examiner

An ombudsman, also called Independent Case Examiner

The Independent Case Examiner's Office was set up in 1997 to provide a FREE complaints review service to people wanting to complain about the Child Support Agency. Since then the office has taken on responsibility for looking at complaints about:

  • Child Support Agency
  • Debt Management
  • Pension, Disability and Carers Service
  • Financial Assistance Scheme
  • Jobcentre Plus (including most Work Provider services)
  • Child Maintenance and Enforcement Division (Northern Ireland)
  • Northern Ireland Social Security Agency
  • Independent Living Fund

108 requests
Case for Maladministration for 1950's women
Response by Independent Case Examiner to E Hyde on .

Awaiting classification.

Dear E Hyde, I am writing in response to your request for information, received 10th October. Yours sincerely, DWP Central FoI Team DWP Central...
Dear Daniel Wrapson, I am writing in response to your request for information, received 28th September. Yours sincerely, DWP Central FoI Team D...
Dear Mr Wrapson, I am writing in response to your request for information, received 3rd October. Yours sincerely, DWP Central FoI Team
Dear Min Liu,   Thank you for your Freedom of Information request.   If you have any queries about this letter please contact me quoting the r...
FOI Publication log
Response by Independent Case Examiner to Martyn Dewar on .

Partially successful.

  Dear Martyn Dewar,   Thank you for your Freedom of Information request.   If you have any queries about this letter please contact me quoti...
Child Maintenance
Response by Independent Case Examiner to Paula Clarke on .

Awaiting classification.

Please be advised that if you have not provided your name and full address in your email we are unable to register and respond to your complaint and...
Trade union stops DWP investigating my complaint.
Response by Independent Case Examiner to Peter Powell on .

Partially successful.

The Independent Case Examiner’s Office acknowledges receipt of your e-mail.    IF YOU HAVE NOT PROVIDED YOUR NAME AND FULL ADDRESS IN YOUR EMAIL WE...
Caseload and timescales
Response by Independent Case Examiner to Sean Brawley on .

Successful.

Hi sean,   In case this is of some use     Thank you for your Freedom of Information request received 2018. You said: 1. ICE claims it is unde...
Ethnicity of Staff by grade
Response by Independent Case Examiner to D. Moore on .

Partially successful.

Dear D Moore,   Thank you for your Freedom of Information request.   If you have any queries about this letter please contact me quoting the r...
How do we formally complain about judge Taylor? He has put me and my children through a lot of stress! And exactly as you said was pushing his beliefs...
State Pension Maladministration
Response by Independent Case Examiner to Jean Kennedy on .

Information not held.

The Independent Case Examiner’s Office acknowledges receipt of your e-mail.    Details about the service we provide can be found at [1]About - Inde...
Dear Elizabeth Marchant, Thank you for your Freedom of Information request. If you have any queries about this letter please contact me quoting the r...
Misleading informations about ICE service standards
Response by Independent Case Examiner to A Teodorescu on .

Partially successful.

Dear Mr Teodorescu,   Thank you for your Freedom of Information request.   If you have any queries about this letter please contact me quoting...
How many Waspi complaints
Response by Independent Case Examiner to Chris Hughes on .

Successful.

Dear Chris Hughes,   Thank you for your Freedom of Information request.   If you have any queries about this letter please contact me quoting t...
  Dear Angus Files     Please find attached our response to your recent Freedom of Information request.       Yours sincerely   DWP Central...
Time Scale
Response by Independent Case Examiner to Lisette Skeet on .

Long overdue.

The Independent Case Examiner's Office acknowledges receipt of your e-mail.  Details about the service we provide can be found at [1]About - Independ...
Review Of Hampstead Christ Church Child Abuse/Murder/Snuff Case Interviewing MET Police Officer Illegal Conduct ___________________________________...
Budgeting loans reviews by ICE
Response by Independent Case Examiner to Robert Thomas on .

Partially successful.

Dear Robert Thomas,   Thank you for your Freedom of Information request. Please find enclosed our reply.   If you have any queries about this lett...
Your official procedure
Response by Independent Case Examiner to Lisette Skeet on .

Partially successful.

Dear Lisette Skeet , Thank you for your Freedom of Information request. Please find enclosed our reply. If you have any queries about this letter ple...
Budgeting loan reviews
Response by Independent Case Examiner to Robert Thomas on .

Partially successful.

Dear Robert Thomas,   Thank you for your Freedom of Information request. Please find enclosed our reply.     If you have any queries about this l...
Definition
Response by Independent Case Examiner to stuart mitchell on .

Information not held.

  Dear Mr Mitchell ,   Thank you for your Freedom of Information request. Please find enclosed our reply.   If you have any queries about th...
Dear Florence Daisley,   Thank you for your Freedom of Information request. Please find enclosed our reply.     If you have any queries about thi...
Self Employed evidence of earnings
Response by Independent Case Examiner to R Davidson on .

Awaiting classification.

Mr/Ms R Davidson #sent by e-mail# 10 March 2017 ICE Ref No: INF01016/16 Dear Mr/Ms Davidson I am writing in response to an e-mail received on 08...
Dear Mr Harris,   Thank you for your Freedom of Information request. Please find enclosed our reply.       If you have any queries about this le...
Process
Response by Independent Case Examiner to stuart mitchell on .

Awaiting internal review.

The Independent Case Examiner's Office acknowledges receipt of your e-mail.  Details about the service we provide can be found at [1]About - Independ...

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