Independent Case Examiner

An ombudsman

The Independent Case Examiner's Office was set up in 1997 to provide a FREE complaints review service to people wanting to complain about the Child Support Agency. Since then the office has taken on responsibility for looking at complaints about:

  • Child Support Agency
  • Debt Management
  • Pension, Disability and Carers Service
  • Financial Assistance Scheme
  • Jobcentre Plus (including most Work Provider services)
  • Child Maintenance and Enforcement Division (Northern Ireland)
  • Northern Ireland Social Security Agency
  • Independent Living Fund

114 requests
Complains
Response by Independent Case Examiner to Timothy Burrough on .

Awaiting classification.

Dear Mr Burrough, I am writing in response to your request for information, received 19th August. Yours sincerely, DWP Central FoI Team Mr Timo...
Caseload and timescales
Response by Independent Case Examiner to Sean Brawley on .

Awaiting classification.

Dear Mr Brawley, I am writing in response to your request for information, received 12th August. Yours sincerely, DWP Central FoI Team DWP Cent...
Employees.
Response by Independent Case Examiner to Jamie Evans on .

Delayed.

Dear Jamie Evans, I am writing in response to your request for information, received 23rd July. Details of our response are provided in the attach...
Thank you for your email. DWP email addresses are changing and @dwp.gsi.gov.uk email addresses will soon cease to exist. All future emails should be...
Require contact details
Response by Independent Case Examiner to Ian Binfield on .

Awaiting classification.

Dear Ian Binfield, I am writing in response to your request for information, received 7th June. Yours sincerely, DWP Central FoI Team Annex A...
Dear Daniel Wrapson, I am writing in response to your request for information, received 28th September. Yours sincerely, DWP Central FoI Team D...
Dear Min Liu,   Thank you for your Freedom of Information request.   If you have any queries about this letter please contact me quoting the r...
Dear Elizabeth Marchant, I am writing in response to your request for information, received 16th January. Yours sincerely, DWP Central FoI Team...
Case for Maladministration for 1950's women
Internal review request sent to Independent Case Examiner by E Hyde on .

Awaiting internal review.

I have NOT received a suitable and satisfactory response to either question asked. I am still waiting for a reply from ICE with regard to the com...
Dear Mr Wrapson, I am writing in response to your request for information, received 3rd October. Yours sincerely, DWP Central FoI Team
FOI Publication log
Response by Independent Case Examiner to Martyn Dewar on .

Partially successful.

  Dear Martyn Dewar,   Thank you for your Freedom of Information request.   If you have any queries about this letter please contact me quoti...
Child Maintenance
Response by Independent Case Examiner to Paula Clarke on .

Awaiting classification.

Please be advised that if you have not provided your name and full address in your email we are unable to register and respond to your complaint and...
Trade union stops DWP investigating my complaint.
Response by Independent Case Examiner to Peter Powell on .

Partially successful.

The Independent Case Examiner’s Office acknowledges receipt of your e-mail.    IF YOU HAVE NOT PROVIDED YOUR NAME AND FULL ADDRESS IN YOUR EMAIL WE...
Caseload and timescales
Response by Independent Case Examiner to Sean Brawley on .

Successful.

Hi sean,   In case this is of some use     Thank you for your Freedom of Information request received 2018. You said: 1. ICE claims it is unde...
Ethnicity of Staff by grade
Response by Independent Case Examiner to D. Moore on .

Partially successful.

Dear D Moore,   Thank you for your Freedom of Information request.   If you have any queries about this letter please contact me quoting the r...
How do we formally complain about judge Taylor? He has put me and my children through a lot of stress! And exactly as you said was pushing his beliefs...
State Pension Maladministration
Response by Independent Case Examiner to Jean Kennedy on .

Information not held.

The Independent Case Examiner’s Office acknowledges receipt of your e-mail.    Details about the service we provide can be found at [1]About - Inde...
Dear Elizabeth Marchant, Thank you for your Freedom of Information request. If you have any queries about this letter please contact me quoting the r...
Misleading informations about ICE service standards
Response by Independent Case Examiner to A Teodorescu on .

Partially successful.

Dear Mr Teodorescu,   Thank you for your Freedom of Information request.   If you have any queries about this letter please contact me quoting...
How many Waspi complaints
Response by Independent Case Examiner to Chris Hughes on .

Successful.

Dear Chris Hughes,   Thank you for your Freedom of Information request.   If you have any queries about this letter please contact me quoting t...
  Dear Angus Files     Please find attached our response to your recent Freedom of Information request.       Yours sincerely   DWP Central...
Time Scale
Response by Independent Case Examiner to Lisette Skeet on .

Long overdue.

The Independent Case Examiner's Office acknowledges receipt of your e-mail.  Details about the service we provide can be found at [1]About - Independ...
Review Of Hampstead Christ Church Child Abuse/Murder/Snuff Case Interviewing MET Police Officer Illegal Conduct ___________________________________...
Budgeting loans reviews by ICE
Response by Independent Case Examiner to Robert Thomas on .

Partially successful.

Dear Robert Thomas,   Thank you for your Freedom of Information request. Please find enclosed our reply.   If you have any queries about this lett...
Your official procedure
Response by Independent Case Examiner to Lisette Skeet on .

Partially successful.

Dear Lisette Skeet , Thank you for your Freedom of Information request. Please find enclosed our reply. If you have any queries about this letter ple...

Only requests made using WhatDoTheyKnow are shown. ?