Independent Case Examiner

An ombudsman

The Independent Case Examiner's Office was set up in 1997 to provide a FREE complaints review service to people wanting to complain about the Child Support Agency. Since then the office has taken on responsibility for looking at complaints about:

  • Child Support Agency
  • Debt Management
  • Pension, Disability and Carers Service
  • Financial Assistance Scheme
  • Jobcentre Plus (including most Work Provider services)
  • Child Maintenance and Enforcement Division (Northern Ireland)
  • Northern Ireland Social Security Agency
  • Independent Living Fund

121 requests
Make a request to this authority
Complaints to Independent Assessment Services (ATOS)
Response by Independent Case Examiner to Daniel Bailey on .

Successful.

Dear Daniel Bailey, I am writing in response to your request for information, received 23rd January. Yours sincerely, DWP Central FoI Team DWP...
Fictitious Arrears
Response by Independent Case Examiner to Jamie Evans on .

Awaiting classification.

Dear Jamie Evans, I am writing in response to your request for information, received 14th January. Yours sincerely, DWP Central FoI Team DWP Ce...
CSA claim
Response by Independent Case Examiner to Kayleigh Walton on .

Awaiting classification.

Please be advised that if you have not provided your name and full address in your email we are unable to register and respond to your complaint and...
CSA claim
Response by Independent Case Examiner to Kayleigh Walton on .

Awaiting classification.

Please be advised that if you have not provided your name and full address in your email we are unable to register and respond to your complaint and...
Intranet Queries
Response by Independent Case Examiner to DeborahManley on .

Information not held.

Dear Deborah Manley, I am writing in response to your request for information, received 29th October. Yours sincerely, DWP Central FoI Team DWP...
Number of complaints received about loss of GMP indexation via the state pension calculation for people reaching state pension age on and after 6 April 2016
Response by Independent Case Examiner to C. Thompson on .

Information not held.

Dear C. Thompson, I am writing in response to your request for information, received 9th September. Yours sincerely, DWP Central FoI Team DWP C...
Allegations of Child Abuse against Independent Case Examiner.
Response by Independent Case Examiner to Oysterman on .

Refused.

Please be advised that if you have not provided your name and full address in your email we are unable to register and respond to your complaint and...
Complains
Response by Independent Case Examiner to Timothy Burrough on .

Refused.

Dear Mr Burrough, I am writing in response to your request for information, received 19th August. Yours sincerely, DWP Central FoI Team Mr Timo...
Caseload and timescales
Response by Independent Case Examiner to Sean Brawley on .

Successful.

Dear Mr Brawley, I am writing in response to your request for information, received 23rd August. Yours sincerely, DWP Central FoI Team Central...
Complaints from 2015 to present about sanctions for miscarriage
Response by Independent Case Examiner to Amanda Hart on .

Information not held.

Dear Amanda Hart, I am writing in response to your request for information, received 28th August. Yours sincerely, DWP Central FoI Team DWP Cen...
Child Maintenance
Response by Independent Case Examiner to Paula Clarke on .

Long overdue.

Please be advised that if you have not provided your name and full address in your email we are unable to register and respond to your complaint and...
Employees.
Response by Independent Case Examiner to Jamie Evans on .

Long overdue.

Dear Jamie Evans, I am writing in response to your request for information, received 23rd July. Details of our response are provided in the attach...
Require contact details
Response by Independent Case Examiner to Ian Binfield on .

Awaiting classification.

Dear Ian Binfield, I am writing in response to your request for information, received 7th June. Yours sincerely, DWP Central FoI Team Annex A...
How ICE uses information gathered from complaitns to improve processes within he DWP.
Response by Independent Case Examiner to Daniel Wrapson on .

Partially successful.

Dear Daniel Wrapson, I am writing in response to your request for information, received 28th September. Yours sincerely, DWP Central FoI Team D...
Status Assessments under chapter 10
Response by Independent Case Examiner to Dave Chaplin on .

Awaiting classification.

Please be advised that if you have not provided your name and full address in your email we are unable to register and respond to your complaint and...
Documentation of any means considered to deal with massive volume of maladministration complaints from women born in 1950's..
Response by Independent Case Examiner to Elizabeth Marchant on .

Partially successful.

Dear Elizabeth Marchant, I am writing in response to your request for information, received 16th January. Yours sincerely, DWP Central FoI Team...
Case for Maladministration for 1950's women
Internal review request sent to Independent Case Examiner by E Hyde on .

Awaiting internal review.

I have NOT received a suitable and satisfactory response to either question asked. I am still waiting for a reply from ICE with regard to the com...
Can complaints that have been determined through the negotiated settlement stage of ICE's investigation process be escalated to the full investigation process?
Response by Independent Case Examiner to Daniel Wrapson on .

Successful.

Dear Mr Wrapson, I am writing in response to your request for information, received 3rd October. Yours sincerely, DWP Central FoI Team
FOI Publication log
Response by Independent Case Examiner to Martyn Dewar on .

Partially successful.

  Dear Martyn Dewar,   Thank you for your Freedom of Information request.   If you have any queries about this letter please contact me quoti...
Trade union stops DWP investigating my complaint.
Response by Independent Case Examiner to Peter Powell on .

Partially successful.

The Independent Case Examiner’s Office acknowledges receipt of your e-mail.    IF YOU HAVE NOT PROVIDED YOUR NAME AND FULL ADDRESS IN YOUR EMAIL WE...
Caseload and timescales
Response by Independent Case Examiner to Sean Brawley on .

Successful.

Hi sean,   In case this is of some use     Thank you for your Freedom of Information request received 2018. You said: 1. ICE claims it is unde...
Ethnicity of Staff by grade
Response by Independent Case Examiner to D. Moore on .

Partially successful.

Dear D Moore,   Thank you for your Freedom of Information request.   If you have any queries about this letter please contact me quoting the r...
Judge Taylor is dishonest and corrupt and racist
Request to Independent Case Examiner by Ramesh parekh. Annotated by Amna Akhtar on .

Refused.

How do we formally complain about judge Taylor? He has put me and my children through a lot of stress! And exactly as you said was pushing his beliefs...
State Pension Maladministration
Response by Independent Case Examiner to Jean Kennedy on .

Information not held.

The Independent Case Examiner’s Office acknowledges receipt of your e-mail.    Details about the service we provide can be found at [1]About - Inde...
Number of complaints of maladministration received from women born in 1950's affected by 1995 and 2011 pension legislation5 and 2011
Response by Independent Case Examiner to Elizabeth Marchant on .

Partially successful.

Dear Elizabeth Marchant, Thank you for your Freedom of Information request. If you have any queries about this letter please contact me quoting the r...

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