Housing Ombudsman Service

An ombudsman and a body voluntarily applying FOI, also called Housing Ombudsman

"Schedule 1 of the Freedom of Information Act 2000 lists the public bodies which must comply with its provisions. The Housing Ombudsman Service and its constituent schemes were not included. However, the Ombudsman has decided that the Service will comply with the terms of the Act voluntarily." (Link)

59 requests
Make a Freedom of Information request to this authority
Events
Response by Housing Ombudsman Service to Daniel McMorrow on .

Partially successful.

Dear Mr McMorrow, I write to respond to your information request.    I will respond to each question separately:   1. In The years 2020-2021...
Information/generic data related to complaints handled by the Housing Ombudsman
Response by Housing Ombudsman Service to Aaron Jackson on .

Successful.

Dear Mr Jackson, Thank you for your email. I confirm that we will not carry out an Internal Review at this time. In answer to your question: "How ma...
Information Technology Request
Response by Housing Ombudsman Service to Gloria Zimba on .

Successful.

Dear Gloria Zimba,   Please find attached a response to your request.   Yours sincerely   Hayden Glassey       10 January 2022 PO B...
Software Systems
Response by Housing Ombudsman Service to Tom on .

Successful.

25 March 2022 Dear Tom Burke   Case ID - 202126494    Please find attached information regarding your Freedom of Information Request.   Yours...
Illegal Misconduct and Criminal Conduct - NOT FIT FOR PURPOSE
Response by Housing Ombudsman Service to Mr Hadaway (Account suspended) on .

Information not held.

Dear Mr Hadaway I attach the response to your Freedom of Information Act 2000 request. Yours sincerely Margaret Hepburn Quality Assurance Manage...
Malicious email volume
Response by Housing Ombudsman Service to Rebecca Moody on .

Partially successful.

Dear Rebecca Moody,   Thank you for your email. This request has been considered under the Freedom of Information Act 2000.   We do not hold a...
Housing Ombudsman Designated Person referrals.
Response by Housing Ombudsman Service to Ms M Jennings on .

Partially successful.

Dear Ms Jennings   Thank you for your request for information received on 8 September 2021.   “I would like information about the referrals you...
Lewisham Council and Regenter RB3 (Pinnacle PSG, Rydon and Higgins)
Response by Housing Ombudsman Service to Sara Robinson on .

Successful.

Dear Ms Robinson   Thank you for your email received on 5 October 2021.   Please find the information requested attached in a spreadsheet.  ...
No washing facilities for terminally ill tenant
Response by Housing Ombudsman Service to Mark embery on .

Awaiting classification.

29 July    Dear M Embery    Complaint 202110045 Thank you for your email dated 20 July  in which you explain the problems you are experienci...
Notting Hill Genesis hiring contractors that caused damage and health and safety issues.
Response by Housing Ombudsman Service to Niloufar Olivia Wijetunge on .

Awaiting classification.

Dear Niloufar Wijetunge Complaint: 202014247 - Notting Hill Genesis  You contacted the Housing Ombudsman for assistance with your complaint about...
Action taken against housing associations in Merseyside in last 12 months.
Response by Housing Ombudsman Service to Marion Corish on .

Long overdue.

7 October 2020 Dear Ms Corish   202006791 Freedom of Information Act 2000- Request   Please find attached the acknowledgement of your request su...
Case Relating to 26 Addiscombe Gardents Margate 2015, Complaint Bought by Mr Andrew & Mrs Serena Bean against Thanet District Council in respect of failed disabled adaptations
Response by Housing Ombudsman Service to Andrew Bean on .

Long overdue.

Thank you for contacting the Housing Ombudsman Service.   Your email has been received and will be reviewed by a member of our casework team. If a...
List of UK Housing Associations and registered complaints
Follow up sent to Housing Ombudsman Service by Antony Owen on .

Partially successful.

Dear Rosina, Thanks for your time in collating this it is much appreciated. Yours sincerely, Antony Owen
Witch ombudsman covers Notting hill genesis housing assortation
Response by Housing Ombudsman Service to Rolf Nordahl-Petersen on .

Awaiting classification.

5 October 2020 Dear Mr Nordahl-Petersen   202006639 Freedom of Information Act - request    Thank you for your email received on 2 October 2020....
Is there a date for when the New Homes Ombudsman is going live?
Response by Housing Ombudsman Service to Junior Rose-Green on .

Awaiting classification.

17 September 2020 Dear Mr Rose-Green   202005910 Freedom of Information Act 2000 - request    Please find attached the response to your request...
Look Ahead and a failure to comply with its Complaints Procedure.
Request to Housing Ombudsman Service by Caroline Airley. Annotated by Miss Millward on .

Successful.

Interesting this link relating to Look Ahead Refuge Abuse is also linked to this other link about the same abuse by the same member of staff (project m...
Housing Ombudsman Service FM
Response by Housing Ombudsman Service to Edward McMenamin on .

Information not held.

25 February 2020 Dear Mr McMenamin   201915047 Freedom of Information Act 2000 request Please see attached the response to your request under th...
Request of complaints regarding Housing Association
Response by Housing Ombudsman Service to Jayne Sedley on .

Awaiting classification.

9 December 2019 Dear Ms Sedley    201911337- Freedom of Information Act 2000 request.    Please see attached the response to your request under...
Intranet Queries
Response by Housing Ombudsman Service to DeborahManley on .

Successful.

25 November 2019 Dear Ms Manley   201910508 - Freedom of Information Act 2000 Request    I attach the repsonse to your request made under the Fr...
Islington Council determination letters
Response by Housing Ombudsman Service to Sophie Talbot on .

Successful.

23 September 2019 Dear Ms Talbot   201906980 Freedom of Information Act 2000 response    Please see attached response to your request under the...
Complaints and concerns over Look Ahead.
Request to Housing Ombudsman Service by John Golding. Annotated by John Golding on .

Partially successful.

The number of complaints referred to the Housing Ombudsman seems to be low but the fact that Look Ahead engage in dirty tricks and fail to comply with...
Software Systems
Request sent to Housing Ombudsman Service by jack bailey on .

Long overdue.

Could I please ask the following questions relating to your software systems: Finance system: • Who is your current provider? • When does the contra...
Monies allocated for communal refurbishment??
Response by Housing Ombudsman Service to Cheryl Hannon on .

Awaiting classification.

31 July 2019 Dear Ms Hannon Complaint: 201903070 - Notting Hill Genesis Thank you for your correspondence to this Service on 6 June 2019. Please...
Disrepair complaints that had not been resolved from Southwark Council
Response by Housing Ombudsman Service to Rhiannon Hughes on .

Successful.

Dear Ms Hughes Please find attached a response to your Freedom of Information Request. Many thanks Emma Foxall Deputy Ombudsman 26 September 20...
Information around ICT strategy and suppliers
Response by Housing Ombudsman Service to Hugh Jenkins on .

Successful.

Dear Mr Jenkins I attach the response to your request under the Freedom of Information Act 2000. Yours sincerely Margaret Hepburn Quality Assur...

Only requests made using WhatDoTheyKnow are shown. ?