Housing Ombudsman Service

A body voluntarily applying FOI and an ombudsman, also called Housing Ombudsman

"Schedule 1 of the Freedom of Information Act 2000 lists the public bodies which must comply with its provisions. The Housing Ombudsman Service and its constituent schemes were not included. However, the Ombudsman has decided that the Service will comply with the terms of the Act voluntarily." (Link)

36 requests
Make a request to this authority
Abuse of the elderly by Housing and Care 21.
Response by Housing Ombudsman Service to John Golding on .

Successful.

16 August 2018 Dear Mr Golding Freedom of Information Act reference 201803648 I attach the response to your further request under the Freedom of...
First Port Property Management & TVHA
Response by Housing Ombudsman Service to Sab Mills on .

Awaiting response.

2 August 2018 Dear Sab Mills Freedom of Information Act 2000 Reference: 201805326 I attach the acknowledgement of your request. Yours sincerely...
Elder abuse by Housing and Care 21.
Request to Housing Ombudsman Service by John Golding. Annotated by John Golding on .

Partially successful.

It is of interest to note that The Housing Ombudsman has received 53 complaints about Housing and Care 21 in the period 1 April 2015 to 30 June 2018....
Complaints Against Radian
Response by Housing Ombudsman Service to M Smith on .

Partially successful.

Dear M Smith I attach the response to your Freedom of Information Act 2000 request. Yours sincerely Margaret Hepburn Quality Assurance Manager...
ERP/Finance System
Response by Housing Ombudsman Service to Sally Hodges on .

Successful.

25 June 2018 Dear Ms Hodges Freedom of Information Act 2000 reference 201803295 I attach the response to your request under the Freedom of Inform...
Is the housing Ombudsman aware that all "IMPROVEMENT WORK" carried out at housing association blocks of flats ought to be inspected and certified
Response by Housing Ombudsman Service to maxine mcgill on .

Successful.

4 June 2018 Dear Ms McGill Freedom of Information Act 2000 ref 201802745 Thank you for your Freedom of Information Act 2000 request received on 3...
Electrical Drainage / sewage submersible sump pumps
Response by Housing Ombudsman Service to A Turner on .

Awaiting classification.

Dear A Turner, Thank you for your email dated 24th May 2018, in which you explain the problems you are experiencing in relation to underground vibra...
Mp's with social housing tenancis
Response by Housing Ombudsman Service to Mairi button on .

Awaiting classification.

Dear Ms Button I attach the response to your request under the Freedom of Information Act 2000. Yours sincerely Margaret Hepburn Quality Assura...
What powers do the housing ombudsman have to investigate housing association flats where there is a trip hazard present and the housing association will not remove it.
Response by Housing Ombudsman Service to maxine mcgill on .

Long overdue.

THIS IS AN AUTOMATIC ACKNOWLEDGEMENT RESPONSE   Thank you for your email. We are able to confirm receipt and a member of our team will contact you...
Illegal Misconduct and Criminal Conduct - NOT FIT FOR PURPOSE
Response by Housing Ombudsman Service to Mr Hadaway (Account suspended) on .

Awaiting classification.

Dear Mr Hadaway I attach the response to your Freedom of Information Act 2000 request. Yours sincerely Margaret Hepburn Quality Assurance Manage...
Information around ICT strategy and suppliers
Response by Housing Ombudsman Service to Hugh Jenkins on .

Awaiting classification.

Dear Mr Jenkins I attach the response to your request under the Freedom of Information Act 2000. Yours sincerely Margaret Hepburn Quality Assur...
Request for summary of decisions made in complaints against Genesis Housing Association
Response by Housing Ombudsman Service to Claudia Arias on .

Waiting clarification.

Dear Mr Byrne, Thank you for your email. I have attached a letter in response explaining the process for how we can consider your request. Please...
Information Security & Court Repossession Process
Response by Housing Ombudsman Service to Mr Elliott on .

Refused.

Dear Mr Elliott, I attach my response to your request under the Freedom of Information Act 2000. Yours sincerely, Margaret Hepburn Quality Stan...
Council fail to follow HOS advises
Response by Housing Ombudsman Service to Silvia on .

Long overdue.

THIS IS AN AUTOMATIC ACKNOWLEDGEMENT RESPONSE   Thank you for your email. We are able to confirm receipt and a member of our team will contact you...
Complaints about repair to damp homes
Response by Housing Ombudsman Service to Graham Atherton on .

Successful.

Please find attached a letter in response to your Freedome of Information request. 16 September 2014 81 Aldwych London WC2B 4HN Tel: 0300 111 3000 Fa...
ERP Systems
Response by Housing Ombudsman Service to Richard Paramo on .

Refused.

  11 April 2017 Dear Mr Paramo Enquiry: 201513715  Thank you for your email. The Housing Ombudsman Service charges a £10 administrative fee in...
Letting Agency Billing Disclosure
Response by Housing Ombudsman Service to Terrence Woods on .

Awaiting classification.

  30 August 2016 Dear Sir/Madam Enquiry: 201606641   Thank you for contacting our service. I understand that you are interesting in knowing ho...
TM44 Air Conditioning Assessment
Response by Housing Ombudsman Service to Scott Davies on .

Successful.

Dear Mr Davies Thank you for your email. The Housing Ombudsman Service charges a £10 administrative fee in regards to all Freedom of Information req...
Accountability
Request to Housing Ombudsman Service by A Johnson. Annotated by David Blythen on .

Partially successful.

Correction - my annotation above: "I have found that the Housing Ombudsman failed to follow its own promises", should have read: local Government Ombud...
Housing ombudsman criteria for investigating trip hazards at housing assn flats.
Response by Housing Ombudsman Service to maxine mcgill on .

Successful.

Our Ref:        201518167 Dear Ms McGill Thank you for your enquiry dated 2 March 2016. The Housing Ombudsman Scheme, which is available on our we...
Performance statistics
Response by Housing Ombudsman Service to Gerlinde Gniewosz on .

Successful.

THIS IS AN AUTOMATIC ACKNOWLEDGEMENT RESPONSE Thank you for your email. We are able to confirm receipt and a member of our team will contact you as...
S151 Statutory Finance Officer
Response by Housing Ombudsman Service to Mr N Savvides on .

Information not held.

Dear Mr Savvides. If by "S151" you refer to Section 151 of the Local Government Act 1972, please note that the Housing Ombudsman Service is not an a...
Devaluation by Housing Association of properties built using Government funding
Response by Housing Ombudsman Service to Rosalind Kellett on .

Information not held.

  8 May 2015 Dear Ms Kellet Complaint: 201501408 - Hyde H A Ltd  Thank you for your email. The role of the Housing Ombudsman is to assist in...
Software Licenses
Response by Housing Ombudsman Service to Leo Wu on .

Awaiting classification.

28 May 2015 Dear Mr Wu, Unfortunately we have not received your initial FOI request. Please resend your enquiry and we'll pass that onto the relev...
Sheerwater Regeneration
Response by Housing Ombudsman Service to penny kenrick on .

Information not held.

  5 February 2015 Dear Penny Kenrick Thank you for your email of 26 January 2015.   You have asked for a copy of a Viability Report regarding...

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