Housing Ombudsman Service

An ombudsman and a body voluntarily applying FOI, also called Housing Ombudsman

"Schedule 1 of the Freedom of Information Act 2000 lists the public bodies which must comply with its provisions. The Housing Ombudsman Service and its constituent schemes were not included. However, the Ombudsman has decided that the Service will comply with the terms of the Act voluntarily." (Link)

46 requests
Make a request to this authority
Housing Ombudsman Service FM
Response by Housing Ombudsman Service to Edward McMenamin on .

Awaiting classification.

25 February 2020 Dear Mr McMenamin   201915047 Freedom of Information Act 2000 request Please see attached the response to your request under th...
Request of complaints regarding Housing Association
Response by Housing Ombudsman Service to Jayne Sedley on .

Awaiting classification.

9 December 2019 Dear Ms Sedley    201911337- Freedom of Information Act 2000 request.    Please see attached the response to your request under...
Intranet Queries
Response by Housing Ombudsman Service to DeborahManley on .

Successful.

25 November 2019 Dear Ms Manley   201910508 - Freedom of Information Act 2000 Request    I attach the repsonse to your request made under the Fr...
Look Ahead and a failure to comply with its Complaints Procedure.
Response by Housing Ombudsman Service to Caroline Airley on .

Successful.

16 October 2019 Dear Ms Airley   201907026- Freedom of Information Act 2000 Request   Please find attached our response to your request made und...
Islington Council determination letters
Response by Housing Ombudsman Service to Sophie Talbot on .

Successful.

23 September 2019 Dear Ms Talbot   201906980 Freedom of Information Act 2000 response    Please see attached response to your request under the...
Complaints and concerns over Look Ahead.
Request to Housing Ombudsman Service by John Golding. Annotated by John Golding on .

Partially successful.

The number of complaints referred to the Housing Ombudsman seems to be low but the fact that Look Ahead engage in dirty tricks and fail to comply with...
Software Systems
Request sent to Housing Ombudsman Service by jack bailey on .

Long overdue.

Could I please ask the following questions relating to your software systems: Finance system: • Who is your current provider? • When does the con...
Monies allocated for communal refurbishment??
Response by Housing Ombudsman Service to Cheryl Hannon on .

Awaiting classification.

31 July 2019 Dear Ms Hannon Complaint: 201903070 - Notting Hill Genesis Thank you for your correspondence to this Service on 6 June 2019. Please...
Disrepair complaints that had not been resolved from Southwark Council
Response by Housing Ombudsman Service to Rhiannon Hughes on .

Successful.

Dear Ms Hughes Please find attached a response to your Freedom of Information Request. Many thanks Emma Foxall Deputy Ombudsman 26 September 20...
can the housing ombudsman service look into my complaint about "IMPROVEMENT WORK" which was carried out negligently by contractors on behalf of Erimus housing
Response by Housing Ombudsman Service to maxine mcgill on .

Successful.

3 October 2018 Dear Ms Mcgill Complaint: 201808469 - Erimus Housing Limited Thank you for your email dated 2nd October 2018, in which you explain...
Information around ICT strategy and suppliers
Response by Housing Ombudsman Service to Hugh Jenkins on .

Successful.

Dear Mr Jenkins I attach the response to your request under the Freedom of Information Act 2000. Yours sincerely Margaret Hepburn Quality Assur...
First Port Property Management & TVHA
Response by Housing Ombudsman Service to Sab Mills on .

Awaiting classification.

21 August 2018 Dear Sab Mills Freedom of Information Act 2000 reference 201805326 I attach the response to your request under the Freedom of Info...
Abuse of the elderly by Housing and Care 21.
Response by Housing Ombudsman Service to John Golding on .

Successful.

16 August 2018 Dear Mr Golding Freedom of Information Act reference 201803648 I attach the response to your further request under the Freedom of...
Elder abuse by Housing and Care 21.
Request to Housing Ombudsman Service by John Golding. Annotated by John Golding on .

Partially successful.

It is of interest to note that The Housing Ombudsman has received 53 complaints about Housing and Care 21 in the period 1 April 2015 to 30 June 2018....
Complaints Against Radian
Response by Housing Ombudsman Service to M Smith on .

Partially successful.

Dear M Smith I attach the response to your Freedom of Information Act 2000 request. Yours sincerely Margaret Hepburn Quality Assurance Manager...
ERP/Finance System
Response by Housing Ombudsman Service to Sally Hodges on .

Successful.

25 June 2018 Dear Ms Hodges Freedom of Information Act 2000 reference 201803295 I attach the response to your request under the Freedom of Inform...
Is the housing Ombudsman aware that all "IMPROVEMENT WORK" carried out at housing association blocks of flats ought to be inspected and certified
Response by Housing Ombudsman Service to maxine mcgill on .

Successful.

4 June 2018 Dear Ms McGill Freedom of Information Act 2000 ref 201802745 Thank you for your Freedom of Information Act 2000 request received on 3...
Electrical Drainage / sewage submersible sump pumps
Response by Housing Ombudsman Service to A Turner on .

Awaiting classification.

Dear A Turner, Thank you for your email dated 24th May 2018, in which you explain the problems you are experiencing in relation to underground vibra...
Mp's with social housing tenancis
Response by Housing Ombudsman Service to Mairi button on .

Awaiting classification.

Dear Ms Button I attach the response to your request under the Freedom of Information Act 2000. Yours sincerely Margaret Hepburn Quality Assura...
What powers do the housing ombudsman have to investigate housing association flats where there is a trip hazard present and the housing association will not remove it.
Response by Housing Ombudsman Service to maxine mcgill on .

Long overdue.

THIS IS AN AUTOMATIC ACKNOWLEDGEMENT RESPONSE   Thank you for your email. We are able to confirm receipt and a member of our team will contact you...
Illegal Misconduct and Criminal Conduct - NOT FIT FOR PURPOSE
Response by Housing Ombudsman Service to Mr Hadaway (Account suspended) on .

Awaiting classification.

Dear Mr Hadaway I attach the response to your Freedom of Information Act 2000 request. Yours sincerely Margaret Hepburn Quality Assurance Manage...
Request for summary of decisions made in complaints against Genesis Housing Association
Response by Housing Ombudsman Service to Claudia Arias on .

Waiting clarification.

Dear Mr Byrne, Thank you for your email. I have attached a letter in response explaining the process for how we can consider your request. Please...
Information Security & Court Repossession Process
Response by Housing Ombudsman Service to Mr Elliott on .

Refused.

Dear Mr Elliott, I attach my response to your request under the Freedom of Information Act 2000. Yours sincerely, Margaret Hepburn Quality Stan...
Council fail to follow HOS advises
Response by Housing Ombudsman Service to Silvia on .

Long overdue.

THIS IS AN AUTOMATIC ACKNOWLEDGEMENT RESPONSE   Thank you for your email. We are able to confirm receipt and a member of our team will contact you...
Complaints about repair to damp homes
Response by Housing Ombudsman Service to Graham Atherton on .

Successful.

Please find attached a letter in response to your Freedome of Information request. 16 September 2014 81 Aldwych London WC2B 4HN Tel: 0300 111 3000 Fa...

Only requests made using WhatDoTheyKnow are shown. ?