Financial Ombudsman Service Limited

An ombudsman, also called Financial Ombudsman Service

The Financial Ombudsman Service Limited became subject to the Freedom of Information Act 2000 on 1 November 2011 in respect of the administration of the ombudsman scheme in accordance the Financial Services and Markets Act 2000.1

615 requests
Complaint figures
Response by Financial Ombudsman Service Limited to Lauren Bull on .

Long overdue.

Dear Ms Bull Please find enclosed our response to your request. Yours sincerely Information Rights Officer| Financial Ombudsman Service Exchange T...
Dear Lauren Bull,   Please find attached our response to your request for information.   Yours sincerely,   Information Rights Officer   -----...
Dear Mr Injustice   Please find attached our response to your freedom of information request.   Kind regards,   Anna Bourlet Data Protect...
IT Equipment Disposal
Response by Financial Ombudsman Service Limited to Christian Savage on .

Long overdue.

Dear Mr Savage, Please find enclosed our response to your request. Yours sincerely Stakeholder team Financial Ombudsman Service PO Box 73208 | L...
Dear Ms Bird,   Please find attached our response to your freedom of information request.   Kind regards   Khaled Abdur-Rahman | data prote...
Dear Mrs Brocklehurst   Thank you for your email and I’m sorry for the delay in replying to your freedom of information request.   Please see...
Your account with a new passphrase has been successfully set. You can access your account by clicking on the following URL: https://keys.financial-om...
Cost of contracted staff
Response by Financial Ombudsman Service Limited to David Nicholas on .

Awaiting response.

Your account with a new passphrase has been successfully set. You can access your account by clicking on the following URL: https://keys.financial-om...
Targets and key metrics
Response by Financial Ombudsman Service Limited to Alex James on .

Awaiting classification.

Dear Mr James,   Please find attached our internal review.   Kind regards,   Stakeholder team Financial Ombudsman Service   PO Box 73...
Dear Dr Levy Thank you for your email requesting information under the Freedom of Information Act 2000. We’ll respond as soon as we’re able to and by...
Confirmation of Index of Legal Opinions/Discovery
Follow up sent to Financial Ombudsman Service Limited by David Marks on .

Awaiting classification.

I do not accept your answer. I am waiting for the decision of my Ombudsmen case against the insurance company. When I receive it, I will decide if I...
Dear Mr Smith   Thank you for your freedom of information request and I’m sorry for the delay in replying.   Please see attached our response...
Dear Byron Please find attached our response to your Freedom of Information request. Stakeholder team Financial Ombudsman Service PO Box 73208 | Lon...
Mortgage Prisoners complaints statistics
Response by Financial Ombudsman Service Limited to MS S K Talati on .

Awaiting classification.

Dear Ms Talati   Thank you for your recent freedom of information request.   Please see attached our response to your request.   Kind regar...
SIPP Powerpoint
Response by Financial Ombudsman Service Limited to Martin Davis on .

Successful.

Dear Mr Davis, Please find attached, our response to your request. Kind regards, Stakeholder team Financial Ombudsman Service | Exchange Tower, Lond...
Dear Ms Ainsley,   Please find attached, our response to your request.   Kind regards,   Stakeholder team Financial Ombudsman Service | E...
SIPP Training Materials
Response by Financial Ombudsman Service Limited to Martin Davis on .

Partially successful.

Dear Mr Davis,   Please find attached our response to your freedom of information request. Please accept our apologies again for the delay in prov...
PAYMENTS TO UK MPS from the EU
Response by Financial Ombudsman Service Limited to kate spilsbury on .

Long overdue.

Dear Ms Spilsbury   I'm sorry you did not receive our earlier acknowledgment It may be an idea to check your junk/spam folders in case the message...
Dear Ms Spilsbury   Thank you for your recent freedom of information request.   Please see attached our response to your request.   Kind re...
Dear E Hutchison,   Please find attached, our response to your freedom of information request.   Yours sincerely,   Yours sincerely, Stak...
Ombudsman structure within pods
Response by Financial Ombudsman Service Limited to alma begum on .

Long overdue.

Dear S Begum Thank you for your email, but we won't be responding to your request as we do not consider this to be a valid request for information unt...
Product and services definitions
Response by Financial Ombudsman Service Limited to Lauren Bull on .

Waiting clarification.

Dear Ms Bull Thank you for your email, but as previously mentioned, we do not consider this to be a valid request for information until you have verif...
Dear Ms Dent   Please see attached our response to your freedom of information request.   Kind regards   Stakeholder team Financial Ombud...
Hastings Direct information
Response by Financial Ombudsman Service Limited to Peter Mills on .

Awaiting classification.

Dear Mr Mills   Please find attached our response to your freedom of information request.   Kind regards,   Anna Bourlet Stakeholder team...
Intranet.fos.org.uk
Response by Financial Ombudsman Service Limited to m postle on .

Successful.

Dear M Postle   Please find attached our response to your request for information.   Yours sincerely   Information Rights Officer   Fin...

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