Financial Ombudsman Service Limited

An ombudsman, also called Financial Ombudsman Service

The Financial Ombudsman Service Limited became subject to the Freedom of Information Act 2000 on 1 November 2011 in respect of the administration of the ombudsman scheme in accordance the Financial Services and Markets Act 2000.1

599 requests
Dear Mr Barrett, Thank you for your email. I'm sorry you don't think we've addressed all the questions you've asked us - through our internal review....
Confidentiality
Response by Financial Ombudsman Service Limited to Mark Christopher on .

Awaiting classification.

Dear Mr Christopher Thank you for your email requesting information under the Freedom of Information Act 2000. We'll respond as soon as we're able to...
Dear K MacDonald Thank you for your request for information. Please find attached our response to your request. I would just like to add that going...
Targets and key metrics
Response by Financial Ombudsman Service Limited to Alex James on .

Awaiting classification.

Dear Mr James   Please find attached our response to your freedom of information request.   Kind regards,   Anna Bourlet Stakeholder team...
Dear Ann Marie Poulson Thank you for your email, I respectfully draw your attention to our email to you dated 13 January 2016 under FOI 1857. We do n...
Collective scorecard
Response by Financial Ombudsman Service Limited to Mr Lee on .

Successful.

Dear Mr Lee Please accept my apologies that both documents were not attached. Please find both scorecards attached. Yours sincerely Information Righ...
Dear Alex James,   Please find attached our internal review response to your freedom of information request.   Yours sincerely   Stakehold...
Motor Insurance Failings
Response by Financial Ombudsman Service Limited to Bruce.Dck on .

Awaiting classification.

Dear Mr Dck   Thank you for your email of 16 September 2018. I’m very sorry you haven’t received a reply to your previous request and you have had...
Dear M Boyce Thank you for your email and I'm sorry for delay in replying to your request for an internal review. A copy of our response is now attach...
Complaints regarding Banks and domestic abuse
Response by Financial Ombudsman Service Limited to Harley on .

Partially successful.

Dear Mrs Breed   Please find attached our response to your freedom of information request. I’m sorry for the delay in sending this to you.   K...
Pay reductions
Response by Financial Ombudsman Service Limited to Mohammed Ali on .

Long overdue.

Dear Mr Ali   I'm writing further to your request for information, to ask for some clarification about your request, as we're not sure what you me...
Number of complaints regarding Paypal
Response by Financial Ombudsman Service Limited to A Williams on .

Awaiting classification.

Dear A Williams,   Please find attached our response to your freedom of information request.   Yours sincerely,   Olivia Arasakesary  ...
Dear Ms McGill   Please see attached our response to your freedom of information request.   Kind regards   Stakeholder team Financial Omb...
Monthly Resolver cases in 2018
Response by Financial Ombudsman Service Limited to Kate Barnes on .

Awaiting classification.

Dear Ms Barnes   Thank your recent request. Please find attached a copy of our response.   Kind regards   Marijana Domazet I policy and com...
Dear Fleur   Thank you for your recent emails.   Unfortunately we will not be responding to your request under the Freedom of Information Act...
Building air conditioning.
Response by Financial Ombudsman Service Limited to Ian Chapman on .

Refused.

Dear Ian Chapman Please find enclosed our response to your request. Yours sincerely Stakeholder team Financial Ombudsman Service PO Box 73208 |...
Dear Mr Finlayson,   Please find attached our response to your Freedom of Information request.   Yours sincerely   Stakeholder team Finan...
Dear Mike,   Please find attached our response to your freedom of information request.   Yours sincerely,   Stakeholder team Financial Om...
UCITS complaints
Response by Financial Ombudsman Service Limited to rbowen on .

Information not held.

Dear Mr Bowen Thank you for your email. Please find enclosed our response to your request for an internal review. Yours sincerely Stakeholder tea...
Dear J Howard   Please see attached our response to your information request. I’m sorry for the delay in sending this to you.   Kind regards...
Use of Webrtc
Response by Financial Ombudsman Service Limited to Singh on .

Successful.

Dear Mr Singh,   Please find attached, our response to your freedom of information request.   Yours sincerely,   Stakeholder team Financi...
Idenfication requested
Response by Financial Ombudsman Service Limited to Candy6 on .

Refused.

Dear Mr Matthew, Please find enclosed our response to your request. Yours sincerely Stakeholder team Financial Ombudsman Service PO Box 73208 | L...
Dear Ms Dent   Please see attached our response to your freedom of information request.   Kind regards   Stakeholder team Financial Ombud...
Dear Mr Tong   Please find attached our response to your freedom of information request.   Kind regards   Anna Bourlet Stakeholder team...
Thanks very much - that's exactly the kind of information I was looking for. Yours sincerely, Ganesh Sittampalam

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