Financial Ombudsman Service Limited

An ombudsman, also called Financial Ombudsman Service

The Financial Ombudsman Service Limited became subject to the Freedom of Information Act 2000 on 1 November 2011 in respect of the administration of the ombudsman scheme in accordance the Financial Services and Markets Act 2000.1

669 requests
Dear Mr Navartne   Please find attached our response to your freedom of information request.   Kind regards,   Anna Bourlet Data Protecti...
This is a request for a review of this FOIA Request which is now past the 20 day deadline and after I reported your failure to respond to my first FO...
What classification model do you use for insurance products?
Internal review request sent to Financial Ombudsman Service Limited by scrupulous Landlord on .

Awaiting internal review.

This is a request for a review of this FOIA Request which is now past the 20 day deadline and after I reported your failure to respond to my first F...
I am not a lawyer by training but I used to work with high security information systems so I have spent a lot of time 'jargon busting'. I now only cl...
This request is of interest to at least one other active WDTK request as well as the millions of private landlords and their tenants. Yours faithf...
The FOS claim to have discovered the equivalent of the alchemist's dream of discovering the formula of turning base metal into gold because they c...
What qualifications does the Independent Assessor hold?
Internal review request sent to Financial Ombudsman Service Limited by scrupulous Landlord on .

Awaiting internal review.

This could be grouped with other requests in several ways. The phrase 'Management Representative' is defined in the ISO9001 family of standards and...
This request could be combined with several others and my serious purpose is this context is that it appears that the FOS have been influenced by a...
Why do you not allocate 'licence numbers' to ombudsman?
Internal review request sent to Financial Ombudsman Service Limited by scrupulous Landlord on .

Awaiting internal review.

Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Financial Ombudsman S...
Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Financial Ombudsman S...
This may be considered one of my core reasons for using the WDTK website because I thought my case was very unusual but it appears it is not. I ha...
I have supplied several documents previously supplied by the FOS which proves my name an address so there is no not justification in me identifying...
Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Financial Ombudsman S...
Dear Sir/ Madam, Thank you for your email. We'd like to respectfully draw you attention to the response (the original response and internal review res...
To partially answer my own question. The schedule of matters reserved for the board was revised in 2018 but the key issue is that it appears to be v...
Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Financial Ombudsman S...
Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Financial Ombudsman S...
Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Financial Ombudsman S...
Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Financial Ombudsman S...
Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Financial Ombudsman S...
Number or cases dealt with.
Response by Financial Ombudsman Service Limited to Ebsspo gpbu on .

Long overdue.

Dear Mr Charles Thank you for your email requesting information under the Freedom of Information Act 2000. We’ll respond as soon as we’re able to and...
Career history of ombudsman - follow-up
Response by Financial Ombudsman Service Limited to navartne on .

Awaiting response.

Dear Mr [name removed]   Thank you for your email requesting information under the Freedom of Information Act 2000. We’ll respond as soon as we’re...
Retention periods for complaints
Internal review request sent to Financial Ombudsman Service Limited by scrupulous Landlord on .

Awaiting internal review.

Please confirm that I believe that because my case was reviewed by the Independent Assessor you will keep my records for six years so according to...
What formal statistical techniques does the FOS use?
Internal review request sent to Financial Ombudsman Service Limited by scrupulous Landlord on .

Awaiting internal review.

Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Financial Ombudsman S...
Please pass this on to the person who conducts Freedom of Information reviews. I am writing to request an internal review of Financial Ombudsman S...

Only requests made using WhatDoTheyKnow are shown. ?