Financial Ombudsman Service Limited

An ombudsman, also called Financial Ombudsman Service

The Financial Ombudsman Service Limited became subject to the Freedom of Information Act 2000 on 1 November 2011 in respect of the administration of the ombudsman scheme in accordance the Financial Services and Markets Act 2000.1

605 requests
Dear Ms Spilsbury   Thank you for your recent freedom of information request.   Please see attached our response to your request.   Kind re...
Dear Ms Ainsley   Thank you for your email requesting information under the Freedom of Information Act 2000. We’ll respond as soon as we’re able t...
Ombudsman structure within pods
Response by Financial Ombudsman Service Limited to alma begum on .

Long overdue.

Dear S Begum Thank you for your email, but we won't be responding to your request as we do not consider this to be a valid request for information unt...
Product and services definitions
Response by Financial Ombudsman Service Limited to Lauren Bull on .

Waiting clarification.

Dear Ms Bull Thank you for your email, but as previously mentioned, we do not consider this to be a valid request for information until you have verif...
Dear Ms Dent   Please see attached our response to your freedom of information request.   Kind regards   Stakeholder team Financial Ombud...
SIPP Training Materials
Response by Financial Ombudsman Service Limited to Martin Davis on .

Awaiting response.

Dear Mr Davis Thank you for your email requesting information under the Freedom of Information Act 2000. We’ll respond as soon as we’re able to and by...
Hastings Direct information
Response by Financial Ombudsman Service Limited to Peter Mills on .

Awaiting classification.

Dear Mr Mills   Please find attached our response to your freedom of information request.   Kind regards,   Anna Bourlet Stakeholder team...
Intranet.fos.org.uk
Response by Financial Ombudsman Service Limited to m postle on .

Successful.

Dear M Postle   Please find attached our response to your request for information.   Yours sincerely   Information Rights Officer   Fin...
PAYMENTS TO UK MPS from the EU
Response by Financial Ombudsman Service Limited to kate spilsbury on .

Awaiting classification.

Dear Ms Spilsbury   I'm sorry you did not receive our earlier acknowledgment It may be an idea to check your junk/spam folders in case the message...
Targets and key metrics
Response by Financial Ombudsman Service Limited to Alex James on .

Awaiting classification.

Dear Mr James   Please find attached our response to your freedom of information request.   Kind regards,   Anna Bourlet Stakeholder team...
Dear M Boyce Thank you for your email and I'm sorry for delay in replying to your request for an internal review. A copy of our response is now attach...
Dear Mr Tong   Please find attached our response to your freedom of information request.   Kind regards   Anna Bourlet Stakeholder team...
Confidentiality
Response by Financial Ombudsman Service Limited to Mark Christopher on .

Successful.

Dear Mr Christopher,   Please find attached, our response to your request – under the Freedom of Information Act 2000.   Kind regards,   S...
Refer an adjudicator.
Response by Financial Ombudsman Service Limited to Steve McNorton on .

Successful.

Dear Steve Please find attached our response to your request for information. Yours sincerely Information Rights Officer Financial Ombudsman Servic...
Motor Insurance Failings
Response by Financial Ombudsman Service Limited to Bruce.Dck on .

Awaiting classification.

Dear Mr Dck Thank you for your email. If you'd like to bring a new complaint to us, you can get in touch with us online, by post or by phone and fur...
Database systems
Response by Financial Ombudsman Service Limited to Mary Soper on .

Waiting clarification.

Dear Ms Soper, Thank you for your email. But, please note that we will not be able to take further action until you help us understand the type of in...
Windows 7 PC build.
Response by Financial Ombudsman Service Limited to byrongriffiths on .

Successful.

Dear Mr Griffiths, Please find attached, our response to your freedom of information request. Yours sincerely, Information Rights Officer Financial...
Case final decison
Response by Financial Ombudsman Service Limited to Rick Shelton on .

Refused.

Dear Mr Shelton Please find enclosed our response to your request for an internal review. Yours sincerely Information Rights Officer Financial Om...
CCTV policy
Response by Financial Ombudsman Service Limited to Jan Denning on .

Refused.

Dear Jan Please find attached our response to your request for information. Yours sincerely Information Rights Officer Financial Ombudsman Service...
Amigo loans
Response by Financial Ombudsman Service Limited to Carla on .

Awaiting classification.

Thank you for your email, it has been safely received. It may take us longer than normal during the Christmas period to respond to your concerns. We a...
Dear Mr Barrett, Thank you for your email. I'm sorry you don't think we've addressed all the questions you've asked us - through our internal review....
Dear K MacDonald Thank you for your request for information. Please find attached our response to your request. I would just like to add that going...
Dear Ann Marie Poulson Thank you for your email, I respectfully draw your attention to our email to you dated 13 January 2016 under FOI 1857. We do n...
Collective scorecard
Response by Financial Ombudsman Service Limited to Mr Lee on .

Successful.

Dear Mr Lee Please accept my apologies that both documents were not attached. Please find both scorecards attached. Yours sincerely Information Righ...
Dear Alex James,   Please find attached our internal review response to your freedom of information request.   Yours sincerely   Stakehold...

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