The Chartered Trading Standards Institute

A professional body and a regulator, also called CTSI

This authority is not subject to FOI law, so is not legally obliged to respond (details).

20 requests
Make a Freedom of Information request to this authority
Social Media Management Tool
Response by The Chartered Trading Standards Institute to David (Dave) Campbell on .

Information not held

Dear Mr Campbell   Thank you for your email concerning social media management tools.   The Chartered Trading Standards Institute is a private...
(ADR related) The Independent Appeals Service: Annual Reports, complaints and CTSI audits
Response by The Chartered Trading Standards Institute to Lyn Reeves on .

Awaiting classification

Dear Ms Reeves Thank you for your email regarding The Independent Appeals Service (IAS). 1. Approved Alternative Dispute Resolution (ADR) bodies such...
Prosecutions under the Furniture Flammability Regulations
Response by The Chartered Trading Standards Institute to Terry Edge on .

Information not held

Dear Mr Edge Thank you for your email concerning prosecutions under the Furniture Flammability Regulations. The Chartered Trading Standards Instit...
Request 17
Clarification sent to The Chartered Trading Standards Institute by M Hands on .

Long overdue

Dear Jacqui Guerreiro, Required data sets Transparency and accountability in Public Service organisations and institutions without delay (s) And t...
Number of complaints received about Wmbra UK
Response by The Chartered Trading Standards Institute to Pat Gray on .

Information not held

    Dear Pat   Thank you for your email concerning Wmbra UK.   The Chartered Trading Standards Institute is a private company, the Freedom of In...
Car MOT challenges against the DVLA
Response by The Chartered Trading Standards Institute to Daniel Cushway on .

Information not held

Dear Daniel Thank you for your email concerning Car MOT challenges. The Chartered Trading Standards Institute is a private company, the Freedom of In...
Illegal vape brands seized by Trading Standards
Response by The Chartered Trading Standards Institute to Alice Brooker on .

Awaiting classification

Dear Alice Thank you for your email concerning illegal vape brands . The Chartered Trading Standards Institute is a private company, the Freedom of I...
Data relating to enforcement carried out in the vaping sector between 2021-23
Response by The Chartered Trading Standards Institute to Chris Lawrance on .

Information not held

Dear Mr Lawrence Thank you for your email concerning enforcement data in the vaping sector. The Chartered Trading Standards Institute is a private co...
FOI - complaints against hair salons
Response by The Chartered Trading Standards Institute to collette osborne on .

Information not held

    Thank you for your email concerning hair salons.   The Chartered Trading Standards Institute is a private company, the Freedom of Informat...
Request for data relating to complaints about ADR providers, statistics provided in ADR audits, and reciept of hospitality
Request sent to The Chartered Trading Standards Institute by Stuart C on .

Long overdue

Dear The Chartered Trading Standards Institute (CTSI), I am aware that CTSI is a private company. CTSI approves and audits Alternative Dispute Resolu...
Query how many complaints have been raised regarding all companies offering storage investments under "Group First" Ltd
Response by The Chartered Trading Standards Institute to K Campbell on .

Information not held

Dear Ms Campbell Thank you for your email concerning Group First Ltd. The Chartered Trading Standards Institute is a private company, the Freedom of...
Number of complaints about Golden globe merchants ltd
Response by The Chartered Trading Standards Institute to Tania on .

Refused

Dear Tania Thank you for your email concerning Golden Globe Merchants. The Chartered Trading Standards Institute is a private company, the Freedom of...
Breaches/ Non-Compliane by Retailers of Parts 8 & 9 of the Tobacco and Related Products Regulations 2016
Response by The Chartered Trading Standards Institute to Terry Jackson on .

Information not held

Dear Mr Jackson Further to your email this week please see below my response to your original email.  Unfortunately this is not something that we can...
Number of consumer complaints and cases around property mismeasurement and mis-selling based on inaccurate square footage indicated on floor plans
Response by The Chartered Trading Standards Institute to John Smith on .

Information not held

Dear Mr Smith   Thank you for your email concerning property mis-measurement.   The Chartered Trading Standards Institute is a private company, the...
Quick Mobile Fix
Response by The Chartered Trading Standards Institute to Caroline Tonge on .

Awaiting classification

Thank you for your email concerning Quick Mobile Fix. The Chartered Trading Standards Institute is a private company, the Freedom of Information Act o...
Mobile and Telephony contracts
Response by The Chartered Trading Standards Institute to Terry Shepherd on .

Refused

Dear Mr Shepherd Thank you for your email concerning mobile and telephony contracts. The Chartered Trading Standards Institute is a private company,...
Ryan Air being allowed to be not a member of any Alternative Dispute Resolution Service
Follow up sent to The Chartered Trading Standards Institute by Rajesh Mistry on .

Information not held

Dear Jacqui Guerreiro, Thank you for your information. I raised a genuine complaint that Ryanair effectively ignored. I raised the complaint to Civil...
Number of Consumer Complaints made to Trading Standards about non-compliant Electrical Appliances purchased on Amazon
Response by The Chartered Trading Standards Institute to Tracey Drain on .

Information not held

Dear Tracey Thank you for your email concerning the number of complaints in relation to non-compliant electrical applicances. The Chartered Trading S...
Raising a complaint to the British Vehicle and Leasing Agency (BVRLA) Alternate Dispute Resolution (ADR) service
Request sent to The Chartered Trading Standards Institute by Mark Gee on .

Long overdue

Dear The Chartered Trading Standards Institute (CTSI), As the authority responsible for overseeing the BVRLA's ADR service, I am submitting an FOI re...
Statistics on the British Vehicle and Leasing Agency (BVRLA) Alternate Dispute Resolution (ADR) service
Request sent to The Chartered Trading Standards Institute by Mark Gee on .

Long overdue

Dear The Chartered Trading Standards Institute (CTSI), As the authority responsible for overseeing the BVRLA's ADR service, I am submitting an FOI re...

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