The National Association of Citizens Advice Bureaux

A publicly funded charity, also called Citizens Advice

We understand that Citizens Advice is subject to the Freedom of Information Act in respect of some elements of its operations including the provision of consumer advice services: "Consumer Futures" and "Consumer Service" as well as in relation to its role running 'HealthWatch' services.

In some cases you may need to request information from a local Citizens Advice branch, we can list such bodies on request.

39 requests
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Universal Support
Response by The National Association of Citizens Advice Bureaux to Sherrelle Collman on .

Awaiting classification.

Dear Sherrelle Thank you for your email. Although your enquiry references FOIA, neither National Citizens Advice nor Citizens Advice local offices (...
Stats on delay between contacting CA and making a claim for Universal Credit
Response by The National Association of Citizens Advice Bureaux to Glenys Harriman on .

Awaiting classification.

Hello Glenys, Your enquiry has now been marked as resolved, for security we do not send any updates out by email, so please follow the enquiry link...
Endemic Human rights abuses & Crime at the CAB Consortium
Request to The National Association of Citizens Advice Bureaux by Oysterman. Annotated by Oysterman on .

Refused.

The Supreme Court of The United Kingdom has decided in favour of the CAB consortium that CAB volunteers UK Wide do NOT have rights under the Equality A...
Request Statistics
Response by The National Association of Citizens Advice Bureaux to James on .

Awaiting classification.

Hello James, Your enquiry has now been marked as resolved, for security we do not send any updates out by email, so please follow the enquiry link b...
Complaint statistics to Oxford City landlords
Response by The National Association of Citizens Advice Bureaux to Olivia S Cherry on .

Successful.

Hello Olivia, Your enquiry has now been marked as resolved, for security we do not send any updates out by email, so please follow the enquiry link...
Statistics on unfair hiring practices due to applicants disclosing a severe mental health condition.
Response by The National Association of Citizens Advice Bureaux to Alia Mohamud on .

Awaiting classification.

Hello Alia, Your enquiry has now been marked as resolved, for security we do not send any updates out by email, so please follow the enquiry link be...
Complaints regarding the advertising of package tours to Israel
Response by The National Association of Citizens Advice Bureaux to D. K. Minogue on .

Waiting clarification.

Dear D K Minogue, Your ref: FOI-JAN-002-2017 Thank you for your email dated 15 January 2017.  From our preliminary assessment, we are unable to resp...
Digital Marketing Research for Publicly Funded Charities
Response by The National Association of Citizens Advice Bureaux to Julie Lord on .

Successful.

Hello Julie, Your enquiry has now been marked as resolved, for security we do not send any updates out by email, so please follow the enquiry link b...
Fixed Penalty Notices ISSUED BY KINGDOM SERVICES GROUP
Response by The National Association of Citizens Advice Bureaux to John Foley on .

Successful.

Dear Mr Foley, I write in connection with your request for information which was received by Citizens Advice on the 7 May 2018, in which you asked fo...
Complaints about supported housing providers
Response by The National Association of Citizens Advice Bureaux to [Name Removed] (Account suspended) on .

Successful.

Dear [name removed], R.E. Freedom of Information Request: FOI-DEC-001-2018 I write in connection with your request for information which was received...
Number of Reports Received by Property Redress Schemes
Response by The National Association of Citizens Advice Bureaux to Mark on .

Information not held.

Dear Mark, Sorry for the delay in responding. We believe the best people for you to contact would be the Chartered Trading Standards Institute. They...
Information Regarding Provision of Debt Advice
Response by The National Association of Citizens Advice Bureaux to MC on .

Awaiting classification.

Dear Martin, Thank you for your email, which we received on 5 October 2018. You asked us for the following information: "Under the Freedom of Inform...
Complaint statistics to private landlords in London and UK
Response by The National Association of Citizens Advice Bureaux to Rebecca Speare-Cole on .

Awaiting classification.

Dear Rebecca,   Reference: FOI-SEPT-001-2018 Thank you for your email dated 1 September 2018. We have dealt with your request under the Freedom of I...
Debt
Response by The National Association of Citizens Advice Bureaux to nebb on .

Refused.

Dear Mr Nebb, Thank you for contacting Citizens Advice. Although your enquiry references FOIA, neither National Citizens Advice nor Citizens Advice...
Office Printers/Copier machines
Response by The National Association of Citizens Advice Bureaux to Susan Hampson on .

Information not held.

Dear Susan, Thank you for your email. We are writing to you to clarify our response. Citizens Advice is subject to the Freedom of Information Act (Fo...
Universal Credit EU HRT refusal statistics
Response by The National Association of Citizens Advice Bureaux to Piotr Lato on .

Refused.

Dear Piotr, I write in connection with your request for information which was received by Citizens Advice on 8 August 2018, in which you seek access...
Fixed Penalty Notices ISSUED BY KINGDOM SERVICES GROUP in Flintshire.
Response by The National Association of Citizens Advice Bureaux to John Foley on .

Successful.

Dear Mr Foley, I write in connection with your request for information which was received by Citizens Advice on the 7 May 2018, in which you asked fo...
ERP/Finance System
Response by The National Association of Citizens Advice Bureaux to Sally Hodges on .

Long overdue.

Dear Sally, INFORMATION REQUEST REFERENCE NO: 001-IR-2018 Hodges Thank you for request for information which was received by Citizens Advice on 14 J...
All inclusive holiday claims 2016
Response by The National Association of Citizens Advice Bureaux to Hana Bednarova on .

Partially successful.

​​Dear Hana,   Your reference: FOI-AUG-001-2017 Thank you for your email dated 8 August 2017 where you asked for “the number of UK holidaymakers cla...
Fixed penalty notices issued outside CAB offices in Merseyside
Response by The National Association of Citizens Advice Bureaux to John Foley on .

Awaiting classification.

Dear Mr Foley, I write in connection with your request for information which was received by Citizens Advice on the 7 May 2018, in which you asked fo...
Fixed Penalty Notices ISSUED BY KINGDOM SERVICES GROUP outside CAB Offices in Flintshire
Response by The National Association of Citizens Advice Bureaux to John Foley on .

Awaiting classification.

Dear Mr Foley, I write in connection with your request for information which was received by Citizens Advice on the 7 May 2018, in which you asked fo...
CAB representative attending a Counrt Appeal regarding a Fixed Penalty Notices ISSUED BY KINGDOM SERVICES GROUP for littering.
Response by The National Association of Citizens Advice Bureaux to John Foley on .

Awaiting classification.

Dear Mr Foley, I write in connection with your request for information which was received by Citizens Advice on the 7 May 2018, in which you asked fo...
Fixed Penalty Notices appeal ISSUED BY KINGDOM SERVICES GROUP in Wales.Attended by CAB representative.
Response by The National Association of Citizens Advice Bureaux to John Foley on .

Awaiting classification.

Dear Mr Foley, I write in connection with your request for information which was received by Citizens Advice on the 7 May 2018, in which you asked fo...
Fixed Penalty Notices ISSUED BY KINGDOM SERVICES GROUP in Wales.
Response by The National Association of Citizens Advice Bureaux to John Foley on .

Awaiting classification.

Dear Mr Foley, I write in connection with your request for information which was received by Citizens Advice on the 7 May 2018, in which you asked fo...
Members of the public contacted CAB Regarding FIXED PENALTY NOTICES ISSUED BY KINGDOM SERVICES GROUP IN UK
Response by The National Association of Citizens Advice Bureaux to John Foley on .

Awaiting classification.

Dear Mr Foley, Thank you for providing the additional information we requested. I write in connection with your request for information which was rec...

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