The National Association of Citizens Advice Bureaux

A publicly funded charity, also called Citizens Advice

We understand that Citizens Advice is subject to the Freedom of Information Act in respect of some elements of its operations including the provision of consumer advice services: "Consumer Futures" and "Consumer Service" as well as in relation to its role running 'HealthWatch' services. *

In some cases you may need to request information from a local Citizens Advice branch, we can list such bodies on request.

64 requests
Make a Freedom of Information request to this authority
Members of the public contacted CAB Regarding FIXED PENALTY NOTICES ISSUED BY KINGDOM SERVICES GROUP IN UK
Response by The National Association of Citizens Advice Bureaux to John Foley on .

Successful.

Dear Mr Foley, Thank you for providing the additional information we requested. I write in connection with your request for information which was rec...
Third part insurer win’t pay for my car
Request sent to The National Association of Citizens Advice Bureaux by Cristian Manea on .

Awaiting response.

about a month ago i was involved in an accident and my car was a write off and it was valued as £1800 but i did not accepted because the car was in a g...
'Cowboy Builder' Compliants for Scotland - Regional Breakdown
Response by The National Association of Citizens Advice Bureaux to James Olliver on .

Awaiting classification.

Dear James,   Freedom of Information Act 2000 (‘FoIA’) Thank you for your email dated 11 May 2022 for information on "regional breakdown of complai...
'Cowboy Builder' Compliants for Northern Ireland - Regional Breakdown
Response by The National Association of Citizens Advice Bureaux to James Olliver on .

Awaiting classification.

Dear James,   Freedom of Information Act 2000 (‘FoIA’) Thank you for email dated 11 May 2022 for a regional breakdown of complaints received in rel...
'Cowboy Builder' Complaints for England - Regional Breakdown
Response by The National Association of Citizens Advice Bureaux to James Olliver on .

Awaiting classification.

Dear James,   Thank you for your email dated 11 May 2022 for information on "regional breakdown of complaints received in relation to home maintenanc...
'Cowboy Builder' Compliants for Wales - Regional Breakdown
Response by The National Association of Citizens Advice Bureaux to James Olliver on .

Awaiting classification.

Dear James,   Freedom of Information Act 2000 (‘FoIA’) Thank you for your email dated 11 May 2022 for information on "regional breakdown of complai...
Total amount of recorded Trading Standards Complaints In 2021
Response by The National Association of Citizens Advice Bureaux to Lee Coates on .

Awaiting classification.

Dear Lee,  Thank you for your request for information dated 6 April 2022, before we begin our investigation we first need to clarify your request. Y...
Freedom of information Act regarding myself
Response by The National Association of Citizens Advice Bureaux to DoDo on .

Awaiting classification.

Freedom of Information Act 2000 (‘FoIA’) INFORMATION REQUEST REFERENCE NO: FOI-JAN-003-2022 I write in connection with your request for information...
Freedom of information Act regarding myself
Response by The National Association of Citizens Advice Bureaux to DoDo on .

Awaiting classification.

Freedom of Information Act 2000 (‘FoIA’) INFORMATION REQUEST REFERENCE NO: FOI-JAN-003-2022 I write in connection with your request for information...
Freedom of information Act regarding myself
Response by The National Association of Citizens Advice Bureaux to DoDo on .

Awaiting classification.

Freedom of Information Act 2000 (‘FoIA’) INFORMATION REQUEST REFERENCE NO: FOI-JAN-003-2022 I write in connection with your request for information...
Stonewall: Good Governance Disclosure
Response by The National Association of Citizens Advice Bureaux to Ro Cochran on .

Awaiting classification.

Dear Rosie, Your reference: FOI-SEP-004-2021 I write in connection with your request for information which was received by Citizens Advice on 17 Se...
Breakdown of Government Funding Recieved & Services You Are expected to Provide
Response by The National Association of Citizens Advice Bureaux to Kenny Green on .

Refused.

Dear Kenneth, Thank you for your request for information which was received by Citizens Advice on 22 July 2021. Neither National Citizens Advice n...
How many branches have reported that they have NO pro Bono Solicitors providing help.
Response by The National Association of Citizens Advice Bureaux to Kenny Green on .

Refused.

Dear Kenneth, Thank you for your request for information which was received by Citizens Advice on 23 July 2021. Neither National Citizens Advice n...
FOI request - landlord complaints
Response by The National Association of Citizens Advice Bureaux to Naomi on .

Successful.

Dear Naomi, Thank you for your request for information which was received by Citizens Advice on 18 June 2021. The reference number for this request...
Data Protection Strategy
Response by The National Association of Citizens Advice Bureaux to Hayley J on .

Awaiting classification.

Dear Hayley, Thank you for your email dated 19 March 2021. Although your enquiry references the Freedom Of Information Act 2000, neither National...
Information about your dealings with Stonewall [Extraneous material removed]
Response by The National Association of Citizens Advice Bureaux to Jess Silverstone on .

Partially successful.

Dear Jess, Your reference: FOI-FEB-003-2021 I write in connection with your request for information which was received by Citizens Advice on 4 Febr...
Management of Physical Records
Response by The National Association of Citizens Advice Bureaux to Michael Acton on .

Refused.

Dear Michael, Information request reference number: FOI-DEC-002-2020 I write in connection with your request for information which was received by...
Telephone Advice systems
Response by The National Association of Citizens Advice Bureaux to Gwen Pearson on .

Awaiting classification.

Dear Gwen, I write in connection with your request for information, which was received by Citizens Advice on the 20 October 2020. You asked for: “...
Consumer and scam line funding
Response by The National Association of Citizens Advice Bureaux to Martin Fosse on .

Partially successful.

Dear Martin, I write in connection with your request for information which was received by Citizens Advice on 13 July 2020, in which you seek access...
LiveWest Home Limited
Response by The National Association of Citizens Advice Bureaux to Clare Reames on .

Successful.

Dear Clare, FREEDOM OF INFORMATION REQUEST REFERENCE NO: [FOI-SEP-004-2020] I write in connection with your request for information which was recei...
Mobile and Telephony contracts
Response by The National Association of Citizens Advice Bureaux to Terry Shepherd on .

Information not held.

Dear Terry, Information request reference number: FOI-OCT-005-2020 I write in connection with your request for information which was received by Ci...
Complaint statistics to Hull City Housing Providers
Response by The National Association of Citizens Advice Bureaux to M. Nah. on .

Successful.

Dear Ms. Nah, We have reconsidered your request for the information stated below: Request dated 24 December 2019 requesting the following informati...
Trading Standards Complaints - Citizens Advice
Response by The National Association of Citizens Advice Bureaux to Russ Hunter on .

Successful.

Dear Russ, Your reference: FOI-APR-001-2020 On 2 April 2020 you requested that we provided you with the number of Citizens Advice clients who report...
Request Statistics
Response by The National Association of Citizens Advice Bureaux to James on .

Refused.

Hello James, Your enquiry has now been marked as resolved, for security we do not send any updates out by email, so please follow the enquiry link b...
Printers/Printing devices & consumables
Response by The National Association of Citizens Advice Bureaux to Chris Steele on .

Refused.

Dear Chris, Information request reference number: ​FOI-APR-002-2020 ​ I write in connection with your request for information which was received b...

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