The National Association of Citizens Advice Bureaux

A publicly funded charity, also called Citizens Advice

We understand that Citizens Advice is subject to the Freedom of Information Act in respect of some elements of its operations including the provision of consumer advice services: "Consumer Futures" and "Consumer Service" as well as in relation to its role running 'HealthWatch' services. *

In some cases you may need to request information from a local Citizens Advice branch, we can list such bodies on request.

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Data Protection Strategy
Response by The National Association of Citizens Advice Bureaux to Hayley J on .

Awaiting classification.

Dear Hayley, Thank you for your email dated 19 March 2021. Although your enquiry references the Freedom Of Information Act 2000, neither National...
Information about your dealings with Stonewall [Extraneous material removed]
Response by The National Association of Citizens Advice Bureaux to Jess Silverstone on .

Partially successful.

Dear Jess, Your reference: FOI-FEB-003-2021 I write in connection with your request for information which was received by Citizens Advice on 4 Febr...
Management of Physical Records
Response by The National Association of Citizens Advice Bureaux to Michael Acton on .

Refused.

Dear Michael, Information request reference number: FOI-DEC-002-2020 I write in connection with your request for information which was received by...
Telephone Advice systems
Response by The National Association of Citizens Advice Bureaux to Gwen Pearson on .

Awaiting classification.

Dear Gwen, I write in connection with your request for information, which was received by Citizens Advice on the 20 October 2020. You asked for: “...
Consumer and scam line funding
Response by The National Association of Citizens Advice Bureaux to Martin Fosse on .

Partially successful.

Dear Martin, I write in connection with your request for information which was received by Citizens Advice on 13 July 2020, in which you seek access...
LiveWest Home Limited
Response by The National Association of Citizens Advice Bureaux to Clare Reames on .

Successful.

Dear Clare, FREEDOM OF INFORMATION REQUEST REFERENCE NO: [FOI-SEP-004-2020] I write in connection with your request for information which was recei...
Complaint statistics to Hull City Housing Providers
Response by The National Association of Citizens Advice Bureaux to M. Nah. on .

Successful.

Dear Ms. Nah, We have reconsidered your request for the information stated below: Request dated 24 December 2019 requesting the following informati...
Trading Standards Complaints - Citizens Advice
Response by The National Association of Citizens Advice Bureaux to Russ Hunter on .

Successful.

Dear Russ, Your reference: FOI-APR-001-2020 On 2 April 2020 you requested that we provided you with the number of Citizens Advice clients who report...
Request Statistics
Response by The National Association of Citizens Advice Bureaux to James on .

Refused.

Hello James, Your enquiry has now been marked as resolved, for security we do not send any updates out by email, so please follow the enquiry link b...
Printers/Printing devices & consumables
Response by The National Association of Citizens Advice Bureaux to Chris Steele on .

Refused.

Dear Chris, Information request reference number: ​FOI-APR-002-2020 ​ I write in connection with your request for information which was received b...
Statistics on Complaints About Supported Accommodation in the Hull Area
Response by The National Association of Citizens Advice Bureaux to M. Nah. on .

Refused.

Hello M., Your enquiry has now been marked as resolved, for security we do not send any updates out by email, so please follow the enquiry link belo...
Request for advice related to secondary ticketing websites
Response by The National Association of Citizens Advice Bureaux to Rob Davies on .

Successful.

Hello Rob, Your enquiry has now been marked as resolved, for security we do not send any updates out by email, so please follow the enquiry link bel...
Universal Support
Response by The National Association of Citizens Advice Bureaux to Sherrelle Collman on .

Long overdue.

Hello Sherrelle, Your enquiry has now been marked as resolved, for security we do not send any updates out by email, so please follow the enquiry li...
Stats on delay between contacting CA and making a claim for Universal Credit
Response by The National Association of Citizens Advice Bureaux to Glenys Harriman on .

Awaiting classification.

Hello Glenys, Your enquiry has now been marked as resolved, for security we do not send any updates out by email, so please follow the enquiry link...
Endemic Human rights abuses & Crime at the CAB Consortium
Request to The National Association of Citizens Advice Bureaux by Oysterman (Account suspended). Annotated by Oysterman (Account suspended) on .

Refused.

The Supreme Court of The United Kingdom has decided in favour of the CAB consortium that CAB volunteers UK Wide do NOT have rights under the Equality A...
Complaint statistics to Oxford City landlords
Response by The National Association of Citizens Advice Bureaux to Olivia S Cherry on .

Successful.

Hello Olivia, Your enquiry has now been marked as resolved, for security we do not send any updates out by email, so please follow the enquiry link...
Statistics on unfair hiring practices due to applicants disclosing a severe mental health condition.
Response by The National Association of Citizens Advice Bureaux to Alia Mohamud on .

Awaiting classification.

Hello Alia, Your enquiry has now been marked as resolved, for security we do not send any updates out by email, so please follow the enquiry link be...
Complaints regarding the advertising of package tours to Israel
Response by The National Association of Citizens Advice Bureaux to D. K. Minogue on .

Waiting clarification.

Dear D K Minogue, Your ref: FOI-JAN-002-2017 Thank you for your email dated 15 January 2017.  From our preliminary assessment, we are unable to resp...
Digital Marketing Research for Publicly Funded Charities
Response by The National Association of Citizens Advice Bureaux to Julie Lord on .

Successful.

Hello Julie, Your enquiry has now been marked as resolved, for security we do not send any updates out by email, so please follow the enquiry link b...
Fixed Penalty Notices ISSUED BY KINGDOM SERVICES GROUP
Response by The National Association of Citizens Advice Bureaux to John Foley on .

Successful.

Dear Mr Foley, I write in connection with your request for information which was received by Citizens Advice on the 7 May 2018, in which you asked fo...
Complaints about supported housing providers
Response by The National Association of Citizens Advice Bureaux to [Name Removed] (Account suspended) on .

Successful.

Dear [name removed], R.E. Freedom of Information Request: FOI-DEC-001-2018 I write in connection with your request for information which was received...
Number of Reports Received by Property Redress Schemes
Response by The National Association of Citizens Advice Bureaux to Mark on .

Information not held.

Dear Mark, Sorry for the delay in responding. We believe the best people for you to contact would be the Chartered Trading Standards Institute. They...
Information Regarding Provision of Debt Advice
Response by The National Association of Citizens Advice Bureaux to MC on .

Awaiting classification.

Dear Martin, Thank you for your email, which we received on 5 October 2018. You asked us for the following information: "Under the Freedom of Inform...
Complaint statistics to private landlords in London and UK
Response by The National Association of Citizens Advice Bureaux to Rebecca Speare-Cole on .

Awaiting classification.

Dear Rebecca,   Reference: FOI-SEPT-001-2018 Thank you for your email dated 1 September 2018. We have dealt with your request under the Freedom of I...
Debt
Response by The National Association of Citizens Advice Bureaux to nebb on .

Refused.

Dear Mr Nebb, Thank you for contacting Citizens Advice. Although your enquiry references FOIA, neither National Citizens Advice nor Citizens Advice...

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