The National Association of Citizens Advice Bureaux

A publicly funded charity, also called Citizens Advice

We understand that Citizens Advice is subject to the Freedom of Information Act in respect of some elements of its operations including the provision of consumer advice services: "Consumer Futures" and "Consumer Service" as well as in relation to its role running 'HealthWatch' services. *

In some cases you may need to request information from a local Citizens Advice branch, we can list such bodies on request.

64 requests
Dear Mr Foley, Thank you for providing the additional information we requested. I write in connection with your request for information which was rec...
about a month ago i was involved in an accident and my car was a write off and it was valued as £1800 but i did not accepted because the car was in a g...
Dear James,   Freedom of Information Act 2000 (‘FoIA’) Thank you for your email dated 11 May 2022 for information on "regional breakdown of complai...
Dear James,   Freedom of Information Act 2000 (‘FoIA’) Thank you for email dated 11 May 2022 for a regional breakdown of complaints received in rel...
Dear James,   Thank you for your email dated 11 May 2022 for information on "regional breakdown of complaints received in relation to home maintenanc...
Dear James,   Freedom of Information Act 2000 (‘FoIA’) Thank you for your email dated 11 May 2022 for information on "regional breakdown of complai...
Dear Lee,  Thank you for your request for information dated 6 April 2022, before we begin our investigation we first need to clarify your request. Y...
Freedom of Information Act 2000 (‘FoIA’) INFORMATION REQUEST REFERENCE NO: FOI-JAN-003-2022 I write in connection with your request for information...
Freedom of Information Act 2000 (‘FoIA’) INFORMATION REQUEST REFERENCE NO: FOI-JAN-003-2022 I write in connection with your request for information...
Freedom of Information Act 2000 (‘FoIA’) INFORMATION REQUEST REFERENCE NO: FOI-JAN-003-2022 I write in connection with your request for information...
Dear Rosie, Your reference: FOI-SEP-004-2021 I write in connection with your request for information which was received by Citizens Advice on 17 Se...
Dear Kenneth, Thank you for your request for information which was received by Citizens Advice on 22 July 2021. Neither National Citizens Advice n...
Dear Kenneth, Thank you for your request for information which was received by Citizens Advice on 23 July 2021. Neither National Citizens Advice n...
Dear Naomi, Thank you for your request for information which was received by Citizens Advice on 18 June 2021. The reference number for this request...
Data Protection Strategy

Awaiting classification.

Dear Hayley, Thank you for your email dated 19 March 2021. Although your enquiry references the Freedom Of Information Act 2000, neither National...
Dear Jess, Your reference: FOI-FEB-003-2021 I write in connection with your request for information which was received by Citizens Advice on 4 Febr...
Dear Michael, Information request reference number: FOI-DEC-002-2020 I write in connection with your request for information which was received by...
Telephone Advice systems

Awaiting classification.

Dear Gwen, I write in connection with your request for information, which was received by Citizens Advice on the 20 October 2020. You asked for: “...
Dear Martin, I write in connection with your request for information which was received by Citizens Advice on 13 July 2020, in which you seek access...
Dear Clare, FREEDOM OF INFORMATION REQUEST REFERENCE NO: [FOI-SEP-004-2020] I write in connection with your request for information which was recei...
Dear Terry, Information request reference number: FOI-OCT-005-2020 I write in connection with your request for information which was received by Ci...
Dear Ms. Nah, We have reconsidered your request for the information stated below: Request dated 24 December 2019 requesting the following informati...
Dear Russ, Your reference: FOI-APR-001-2020 On 2 April 2020 you requested that we provided you with the number of Citizens Advice clients who report...
Hello James, Your enquiry has now been marked as resolved, for security we do not send any updates out by email, so please follow the enquiry link b...
Dear Chris, Information request reference number: ​FOI-APR-002-2020 ​ I write in connection with your request for information which was received b...

Only requests made using WhatDoTheyKnow are shown. ?