Accent Group Housing

A housing association

If a Housing Association is strictly subject to the Freedom of Information Act depends on if it is wholly owned by public bodies. According to a Housing Corporation statment on accessing information: "You can also write to housing associations. Most try to be as open as possible and will provide you with information when they are able. The Housing Corporation requires housing associations to be accessible, accountable and transparent to residents and other stakeholders. The National Housing Federation Code of Governance states that associations should operate in an open and accountable manner by generally making information about their work available to their residents, local communities and other stakeholders." *.

Also the Information Commissioner has ruled that Housing Associations are subject to the Environmental Information Regulations. *.

12 requests
I have looked at your record of answering FoI requests and it is not good. Perhaps you prefer to provide a good service to tenants and buyers, etc. N...
Mobile and Telephony contracts
Request sent to Accent Group Housing by Terry Shepherd on .

Long overdue.

Under the Freedom of Information Act, could you please kindly answer the questions below. Telephony System 1. What is your current telephony syst...
Dear Mr Johnson, Thank you for your response. I have passed this to Uloma, your Customer Partner, who will contact you in due course. Please be aware...
Business Continuity Information
Request sent to Accent Group Housing by Alan Johnson on .

Long overdue.

Please provide me with a copy of your business continuity policy and business continuity strategy. Yours faithfully, Alan Johnson
OT Assessment Waiting List Numbers - HA
Request sent to Accent Group Housing by Nikki Thompson on .

Long overdue.

Please provide the following information in email format: 1. Number of residents currently awaiting an OT assessment 2. How many OT assessments h...
Use of automatic calling system
Request sent to Accent Group Housing by Mr Brown on .

Long overdue.

I understand that some Housing Associations use automatic calling systems to contact tenants for various reasons including those who may be in arrea...
Documentation relating to insurance claims
Response by Accent Group Housing to F M Fox on .

Awaiting classification.

Good evening  Thank you for your email. Please can you confirm your address please? Kind regards Gemma Thompkins Customer Service Advisor  ...
Response by Accent Group Housing to Chris Smith on .

Long overdue.

Thank you for your email.    Unfortunately this email address is no longer in use.   Please click on the link below to use our online customer por...
Dear Mr Chappell, You are right in saying that normally, there isn’t a charge for responding to freedom of information requests; however the request y...
Recruitment Contracts
Request sent to Accent Group Housing by Louisa Hill on .

Long overdue.

My organisation is looking to grow its services working within the housing association sector and am contacting you under the Freedom of Information...
Non traditional housing lists
Response by Accent Group Housing to Paul Scott on .

Information not held.

Dear Paul,   Our contact centre has passed your FoI request to me.   Accent Housing is not a local authority however and is not subject to FoI....
ICT Contracts
Request sent to Accent Group Housing by Conor Keegan on .

Long overdue.

I am writing to you to request some information about your Telecoms and IT infrastructure. I politely request information on your current provider f...

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