Zenna Atkins

Dear Mr Buckley,

Thank you for your e-mail.

Unfortunately we are unable to provide you with the information you have
requested. You can however put in a written request under the Freedom of
Information Act 2000 (FOI).

To do this, the information;

o must be in writing, including by e-mail or fax
o can be from any person
o must state the name of the person requesting it
o must include an address for correspondence
o must describe the information wanted

You can send the request in writing to the following address:

Ofsted

National Business Unit

Royal Exchange Buildings

St. Ann's Square

Manchester

M2 7LA

email to [1][email address].

Or by fax to 08456 404049

I hope this information is helpful. Should you require any additional
information please do not hesitate to contact us.

Regards

Steve Gleave

Customer Service Advisor

Ofsted - National Business Unit

TEL: 08456 404040

In order to evaluate and improve our customer service we are currently
carrying out a Customer Satisfaction Survey. This involves asking a
series of questions to customers that have contacted us recently.

To ensure that we are capturing the views of customers that communicate
with us through all channels we would be grateful if you could complete
the attached survey. I would like to assure you that all responses will
be treated as confidential and will remain anonymous.

In order to submit your response you will need to complete the survey and
save it as a document on your computer, this saved document can then be
sent via email to us as an attachment to [2][email address]

If you would like to discuss this or any other matter please do not
hesitate to contact us on [3][email address] or 08456 40 40 40.

-------Original Message

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Good Morning

Thank you for your e-mail. I do apologise for requesting more information,
however, this is needed so that your question can be answered.

Please could you provide full details with regards to the information that
you need.

Should you require any further help or assistance, please do not hesitate
to contact us.

Regards,

Julie Foreman

Customer Service Advisor

Ofsted - National Business Unit

Tel: 08456 404040

-------Original Message

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Good Afternoon

Thank you for your e-mail.

In response to your enquiry I have today forwarded your request to the
relevant department.

Regards

Julie Foreman

Customer Service Advisor

Ofsted - National Business Unit

TEL: 08456 404040

-------Original Message

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Mr Buckley,

Please find the attached internal review response.

Can you please confirm receipt of this letter?

Many thanks

Angela Craig
Information Management Adviser
Information Governance Team
Ofsted
02074215936

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Dear Mike,

Please find attached a response to your Freedom of Information Request
made on 24 March 2009.

Kind regards,

Andrea

Andrea Kay

Secretary to the Board

Alexandra House | 33 Kingsway | London WC2B 6SE [email address]

Tel: 0207 421 6835

Fax: 0207 421 6546

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