Your Ref: 92525101526/CU52 GXK

Dear Miss Freeth,

This email was forwarded to DVLA's Customer Services Group, as it falls outside of FOI, and is being dealt with under routine business.

I will contact them again, and enquiry the current status of your enquiry.

Regards,

FOI - DVLA

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Dear Sir or Madam,

I would be grateful to receive information on what action you have
taken to:

(1) locate my original documents mailed to you on 26th May 2009.
(2) locate copy documents mailed to you on 19th August 2009.
(3) respond to my e-mail, with an attachment of scanned copy
documents, sent on 15th September 2009.
(3) provide sufficent staffing resources to answer calls to the
telephone number provided, on your letter dated 15th October 2009,
(0300 123 1273) which remains engaged throughout the working day.
For your information, I work in an office and have this number on
speedial - I hit the redail button every 30 minutes and, having
tried for three working days, have never once heard anything other
than your pre-recorded message.

Yours faithfully,

Miss P E Freeth

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Dear Miss Freeth

Thank you for your e-mail.

Your request for information contained within your e-mail of 22 October 2009 was dealt with under business as usual.

I attach a copy of the letter which was sent to you by Swansea Area Enforcement Centre on 27 October 2009.

Yours sincerely

R. Bennett

Customer Service Team

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