Wide Area Network

Dear Ms Follen,

Apologies but we go not appear to have received this request. Please can you resend. We have had some technical issues that now have been resolved. As soon as we receive your request we will respond accordingly.

Yours sincerely

Victoria Wathen

Victoria Wathen
Information Manager
Information Management Service
Gloucestershire County Council
Shire Hall
Gloucester
GL1 2TG

Tele 01452 425071
Fax 01452 425772

e-mail [email address]

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Dear Ms Follen

Request for Information (Reference 09/FOI/1698)

Thank you for your request for information for WAN, received on 20 October
2009.

Gloucestershire County Council is committed to the principles of the
Freedom of Information Act (FoIA) and will wherever possible provide all
the information requested unless constrained by another statute or by an
exemption within the FoIA. Please note that some information you have
requested may not be provided to you; this will only be information that
can be withheld by law. In most cases the reasons will be explained to you
along with your copy of any information that can be released to you.

Your request is being considered and you will receive a response as soon
as possible and within the statutory timescale of 20 working days, as
defined by the FoIA; that date is 17 November 2009.

We may need to contact you if the request needs to be clarified; this is
to ensure that we provide you with the information you require.

If the information you have requested is held by another public authority
we will transfer the request to them. If you have any objections to this
approach please contact us as soon as possible so we know not to transfer
the request and we will provide you with the relevant contact details
instead.

Yours sincerely

Sue Morris

Information Management Service Administrator

Information Management Service

Gloucestershire County Council

Community & Adult Care Directorate

Shire Hall

Gloucester

GL1 2TG

Tel: 01452 426837

Email: [1][email address]

Go to [2]www.gloucestershire.gov.uk to find information on any County
Council service. It couldn't be easier to find information instantly and
in some cases apply for services on line.

For Freedom of Information (FOI) requests please email
[3][Gloucestershire County Council request email]

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Dear Ms Follen

Request for Information (Reference 09/FOI/1698)

I am writing in response to your request for information received on 20
October 2009.

Your request has been carefully considered and I am pleased to confirm
that Gloucestershire County Council does hold the information you have
requested. Please find the answers to your questions below:

i) Who is the incumbent supplier of your Wide Area Network Services?

BT & Telewest

ii) Do you use a Systems Integrator for your WAN? If so, please specify
who.

Sungard

iii) What is the length of your contract with your WAN supplier?

Varies between different circuits

iv) When does your current contract expire? (mm/yy)

No one fixed date

v) What is your buying process? (For example you buy through 'Buying
Solutions')

BT, Telewest and Netstream via OGC

Gloucestershire County Council has not withheld any information in
relation to this request under the exemptions of the Freedom of
Information Act 2000 (FoIA).

I hope the information received is what you were expecting. If you feel
that we have failed to comply with the FoIA in relation to this request,
you may make a complaint or request an internal review by writing back
within 40 working days of the date of receipt of this email, and sending
us any supporting evidence which you think supports your complaint, a copy
of the Information Compliance Complaints Procedure can be found on our
website at
[1]http://www.gloucestershire.gov.uk/index..... There
will be no charge for dealing with your complaint. Please address your
complaint or request for an internal review to the Information Management
Service at:

Gloucestershire County Council

Ground Floor, Block 2/3

Shire Hall, Westgate Street

Gloucester

GL1 2TG

Or by email to [2][Gloucestershire County Council request email]

To help us understand our users and improve our service we would
appreciate your feedback on the quality of service and response you have
received in relation to your recent request for information. If you would
like to provide feedback on this process please use our online form which
is available at
[3]http://www.gloucestershire.gov.uk/index.....

I will now close your request as of this date.

Yours sincerely

Teresa Wilmshurst

Information Manager

Community and Adult Care Directorate

Gloucestershire County Council

Shire Hall

Westgate Street

Gloucester

GL1 2TG

Tel: 01452 425186

Email: [4][email address]

Go to [5]www.gloucestershire.gov.uk to find information on any County
Council service. It couldn't be easier to find information instantly and
in some cases apply for services online.

For Freedom of Information (FOI) requests please email
[6][Gloucestershire County Council request email]

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