Why are ILR Applications (SET O) based of Long Residence (10 years) now processed by POST ONLY.

Dear UK Border Agency,

Kindly respond to the following requests:

Why is it that from 01/Jan/2010 ILR Applications (SET O) based of
Long Residence (10 years) now processed by POST ONLY?

Why does your SET O Form (on the payment page), Guidance Notes (on
page 12) and Website (in your 'Completing application form SET(O)'
section) still incorrectly provide the following advice:

"You can post your application to us, or apply in person at one of
our public enquiry offices - this is a same-day service, available
at a premium fee and by appointment only, and is only suitable for
straightforward applications that will not require further
enquiries. You cannot apply in person if you are currently in one
of the following categories:

■Tier 1 (Entrepreneur)
■Tier 1 (Investor)
■businessperson
■innovator
■investor
■self-employed lawyer still"?

Yours faithfully,

Andy

Dear UK Border Agency,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of UK Border Agency's
handling of my FOI request 'Why are ILR Applications (SET O) based
of Long Residence (10 years) now processed by POST ONLY.'

I got the following response, but nothing since:

*******************************************************

Freedom Of Information Team ( IND )
UK Border Agency

16 March 2010
Dear Andy

Thank you for your email.

Your request for information is being dealt with under the terms of
the Freedom of Information Act 2000.

The reference number for your request is 14356

Kind Regards

Freedom of Information Team
UKBA

*******************************************************

If a reply is not forthcoming within 20 days I will complain to the
Commissioner.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/wh...

Yours faithfully,

Andy