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Which of the following Banks have not been charged the case fee ?

B Whittle made this Freedom of Information request to Financial Ombudsman Service Limited

The request was refused by Financial Ombudsman Service Limited.

From: B Whittle

29 November 2011

Dear Financial Ombudsman Service Limited,
Which of the following Banks have not been charged the case fee ?

"We do not charge a business a case fee for the first three
complaints we deal with each year"

http://www.financial-ombudsman.org.uk/fa...

1,how many of the following banks were not charged any case fees at
the most recent charging date ?

2,provide the names of the banks which were not charged any case
fees (from the following list)

3,state the date that you charge the case fees to banks (I assume
you charge all banks on the same date)

4,how many of the following banks have less than the minimum number
of complaints to incur charges at the current time (ie less than
three complaints if that is the current threshold)

5,provide the names of the banks which have less than the minimum
number of complaints to incur charges at the current time (ie less
than three complaints if that is the current threshold)(from the
following list)

The list of banks is as follows;
Airdrie Savings Bank

Access Bank UK Limited

FBN Bank (UK) Ltd

FIBI Bank (UK) plc

Ghana International Bank plc

Arbuthnot Latham & Co, Ltd

Guaranty Trust Bank (UK) Limited

Habib Allied International Bank plc

Habibsons Bank Ltd

Hampshire Trust plc

Bank of Ceylon (UK) Ltd

The Bank of China (UK) Limited

Harrods Bank Ltd

Bank of London and The Middle East plc

Bank of Philippine Islands (Europe),

ICBC (London) Ltd

ICICI Bank UK Plc

Brown Shipley & Co. Ltd

Islamic Bank of Britain plc

Butterfield Bank (UK) Ltd

C Hoare & Co

CAF Bank Ltd

Julian Hodge Bank Ltd

Charity Bank Ltd,

Church House Trust plc

Turkish Bank (UK) Ltd

Union Bank UK plc

United National Bank Ltd

United Trust Bank Ltd Unity Trust Bank plc

Methodist Chapel Aid Ltd

Metro Bank PLC

Weatherbys Bank Ltd

Wesleyan Bank Limited

Whiteaway Laidlaw Bank Ltd

Philippine National Bank (Europe) plc

Punjab National Bank (International) Ltd

Reliance Bank Ltd

Secure Trust Bank plc

Sonali Bank (UK) Ltd

Syndicate Bank

Bank of Baroda

Bank of China Limited

Nacional Financiera SNC

Bank of East Asia Ltd

Bank of India

Canara Bank

State Bank of India

Habib Bank AG Zurich

Turkiye Is Bankasi AS

Habib Bank Ltd

Akbank NV

Anglo Irish Bank Corporation plc

Banco Bilbao Vizcaya Argentaria SA

Banif - Banco Internacional do Funchal SA

Irish Nationwide Building Society

Bank of Cyprus Public Company Ltd

Marfin Popular Bank Public Company Ltd

Triodos Bank NV

Svenska Handelsbanken AB

T.C Ziraat Bankasi A.ÂŞ

Yours faithfully,

B Whittle

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From: Information Rights Officer
Financial Ombudsman Service Limited

30 November 2011

Dear Mr Whittle

I am emailing to confirm receipt of your request for information.

We are considering your request and shall respond shortly.

Yours sincerely

Information Rights Officer
Knowledge and Information Management
Financial Ombudsman Service, 183 Marsh Wall, London E14 9SR

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From: Information Rights Officer
Financial Ombudsman Service Limited

10 January 2012


Attachment Response.pdf
207K Download View as HTML


Dear B Whittle

Please find attached our response to your request for information.

Yours sincerely

Information Rights Officer

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