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To Local Government Ombudsmen by Trevor R Nunn 26 July 2009
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To Local Government Ombudsmen by Trevor R Nunn 15 September 2008
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When a complaint consist of more than just simple maladministration.
Trevor R Nunn made this Freedom of Information request to Local Government Ombudsmen
The request was partially successful.
From: Trevor R Nunn
8 September 2008
Dear Sir or Madam,
Pre question clarification: A complaint against a council may
consist purely on an administrative error or it may also include a
potentially criminal act and/or infringements of a complainants
civil rights (legal and/or human rights).
Therefore, I would like the following information
As a percentage of total complaints submitted to the LGO during the
last full reporting year how many complaints were identified by the
LGO as potentially involving a criminal act and/or an infringement
of the complainants’ civil rights. Please supply the percentages
for criminal, legal and human rights.
In addition, how many times did the LGO seek advice from a more
appropriate agency/body or court, how many times did the LGO ask a
more appropriate agency/body or court to deal with the complaint?
And how many times did the LGO refer the complaint back to the
complainants informing them of a more appropriate agency/body or
court to deal with their complaint. Please supply the percentages
for criminal, legal and human rights.
Yours faithfully,
Trevor R Nunn
From: Hilary Pook
Local Government Ombudsmen
8 September 2008
Dear Mr Nunn
This is to acknowledge receipt of your email request, received on Monday
8 September.
I will aim to reply within the 20-working day target (which would be by
6 October). If I am unable to do so, I will write to you again
explaining why.
Yours sincerely
Hilary Pook
Communications & Records Manager
Local Government Ombudsman's Office
Tel: 020 7217 4734
www.lgo.org.uk
show quoted sections
From: Hilary Pook
Local Government Ombudsmen
6 October 2008
Dear Mr Nunn
I attach a letter in response to the request below.
Yours sincerely
Hilary Pook
Communications & Records Manager
Local Government Ombudsman's Office
Tel: 020 7217 4734
www.lgo.org.uk
NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.
show quoted sections
From: Trevor R Nunn
6 October 2008
Dear Hilary Pook,
Thanks for the reply but there was no attachment.
Yours sincerely,
Trevor R Nunn
From: Hilary Pook
Local Government Ombudsmen
6 October 2008
My apologies.
Here it is.
Hilary Pook
Communications & Records Manager
Local Government Ombudsman's Office
Tel: 020 7217 4734
www.lgo.org.uk
NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.
show quoted sections
From: Trevor R Nunn
6 October 2008
Dear Hilary Pook,
You have not answered my first question.
[As a percentage of total complaints submitted to the LGO during
the last full reporting year how many complaints were identified by
the LGO as potentially involving a criminal act and/or an
infringement of the complainants’ civil rights. Please supply the
percentages for criminal, legal and human rights.]
I am aware that Ombudsmen can't get involved Police or legal cases
but that was not my question.
I am only interested in the number of times an ombudsman has,
whilst investigating a complaint within their remit, identified the
complaint as potentially involving a criminal act and/or an
infringement of the complainants’ civil rights.
My second question merely sought to identify what if anything they
did about it.
Yours sincerely,
Trevor R Nunn
Stuart Hardwicke CARRUTHERS left an annotation ( 6 October 2008)
In 2007/2008 there were 2,372 Complaints identified as falling outside the LGO's jurisdiction.
1,598 are accounted for in the response - 774 (32 per cent) appear to be missing.
From: Hilary Pook
Local Government Ombudsmen
7 October 2008
Dear Mr Nunn
Please find a letter attached in response to your email below.
Yours sincerely
Hilary Pook
Communications & Records Manager
Local Government Ombudsman's Office
Tel: 020 7217 4734
www.lgo.org.uk
NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.
show quoted sections
Trevor R Nunn left an annotation ( 7 October 2008)
The information supplied by the LGO only provides information as to the cases they can't investigate.
My question clearly sought to identify those cases in which the LGO identified a potentially criminal and/or an infringement of the complainants’ civil rights during an investigation and what if anything they had done about it.
One can only conclude that they don't have the information I requested because the LGO ignore any potential criminal or legal infringement by the council during an investigation.
Trevor R Nunn left an annotation (24 February 2010)
More about this issue here.
http://lgowatcher.blogspot.com/2010/02/f...
K Hodgkinson left an annotation ( 2 August 2011)
The Local Government Ombudsman web site says that if councils have failed to provide information on disoounts it will take up the case.
Those councils who permit their administration to be guided by the incorrect material put out by the Audit Commission would appear to be 'fettering their discretion' where they are acting under the Regulation 14 duty to ascertain entitlement as well as simply breaking council tax discount law.
One can therefore appeal against the way that councils administer the discount.
For the hundreds of thousands of people falsely suspected of fraud because the Audit Guide put out in secret by the Audit Commission gets the law wrong twice it seems, therefore, that there is an avenue of protest.
The trick would be to begin your complaint with a short and succint account of the rules, as the LGO investigator may have been reading some of the junk which is in the public domain as a result of the Audit Commission's effective 'campaign of misinformation'.
alan m dransfield left an annotation (26 December 2011)
Trevor,I see you are still battling with your local PA.
I am looking forward to my RETRIAL at the FTT ref the 6 PFI schools in Exeter.
Incidently, the DCC STILL maintain they do not hold the soughtaft6er data.
That being the case how the hell did they manage the design,build and operation of the 400million pond projects.
Its all well and good the PA claim they DO NOT HOLD crucial data but I think I can PROVE they do hold it. Time will tell.
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Trevor R Nunn left an annotation (10 September 2008)
http://lgowatcher.blogspot.com/2008/09/o...
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