Wheelie Bins

Carl Purkins made this Freedom of Information request to Croydon Borough Council

The request was refused by Croydon Borough Council.

From: Carl Purkins

11 June 2009

Dear Sir or Madam,

Can you tell me on how many occasions since July 2007 black wheelie
bins have been reported missing in Thornton Heath and on how many
occasions replacement bins have been issued.

Yours faithfully,

Mr Carl Purkins

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From: Fuller, Simon
Croydon Borough Council

12 June 2009

Dear Mr Purkins

Thank you for your email received on the 11^th June 2009 in which you
requested information on how many occasions since July 2007 black wheelie
bins have been reported missing in Thornton Heath and on how many
occasions replacement bins have been issued.

We are considering your request under the terms of the Freedom of
Information Act 2000, and hope to respond to you promptly and within the
statutory 20 working days.

In some circumstances a fee may be payable, if this is the case a
colleague or I will let you know the likely charges before proceeding.

If you have any queries about this email, please contact me. Please
remember to quote the reference number in the subject line of this email
in any future communications.

Yours sincerely

Simon Fuller

Trainee Solicitor

Democratic & Legal Services Division

Chief Executive's Office

5th Floor Southside Taberner House

London Borough of Croydon

Tel: 020 8686 4433 Ext. 62647

Fax: 020 8633 9610

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From: Carl Purkins

12 November 2009

Dear Mr Fuller,

I am still waiting for a response to my FOI request of 12 June
2009. By law, you should have replied to my request by 9 July 2009.
You have not contacted me to say that you require extra time to
look at this request nor have you contacted me to clarify my
request.

I would be grateful if you could urgently consider my request - if
I do not hear from you by return, I will take my complaint directly
to the ICO.

Yours sincerely,

Carl Purkins

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Michael Douglas left an annotation ( 1 February 2010)

Go to the ICO now.

It is a simple process.

http://www.ico.gov.uk/complaints/freedom...

Croydon Council needs to be brought to account for the cavalier way they fail to comply with the FOI law any time they choose - while clamping down hard on any member of the public who steps out of line.

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From: Forson, Angie
Croydon Borough Council

11 February 2010

Dear Mr Purkins

Request for Information under the Freedom of Information Act 2000 (F/09/
370)

Thank you for your email dated 11 June 2009 in which you have requested
information in respect of missing wheeled bins. We have considered your
request under the terms of the Freedom of Information Act 2000 (FOIA) and
I apologise for the delay in responding to you.

I can confirm that the Council does not hold the information you request
as we do not record the information you have requested broken down by
wards.

If you are dissatisfied with the way the department has handled your
request under the Freedom of Information Act, you may ask for an internal
review. You can do this by outlining the details of your complaint and
either

o e-mailing us at [Croydon Borough Council request email]
o faxing us on 0208 760 5679
o writing to FOI Complaints, London Borough of Croydon, Democratic and
Legal Services, Croydon, CR9 3JS

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

o Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF

Yours sincerely,

Ms A Forson
Information & Communications Officer

Community Services Department

Finance and Performance

Taberner House

Park Lane,

Croydon

CR9 3JS

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James Muldoon left an annotation (12 February 2010)

LBC is establishing a justified reputation for not responding to FOI requests as required by law.

At the same time, it is very harsh in the way it penalises the public if they chance to step outside it, for example when driving or parking.

The council is under an obligation to be helpful, as well as to respond promptly.

The council could easily provide details of how many across the borough have been reported.

They must have details of the location of each bin which had to be replaced because it went missing.

They can then find out which of these reports relate to Thornton Heath.

If that would cost more than the FOI limit, then they can reply with a Fees Notice.

There can be no excuse for taking 8 months to reply.

I suggest you make a complaint to the ICO via http://www.ico.gov.uk/complaints/freedom...

Simply state the facts, and complain that they did not respond within the relevant timescale, and then have now provided this wholly unsatisfactory response.

The length of time it took to respond the first time suggests that an Internal Review is unlikely to be effective.

11-6-09 FOI Request made
12-6-09 LBC acknowledged request
1-7-09 20wd deadline passed without response
12-11-09 Reminder sent to LBC without reply
11-2-10 LBC say they do not have the information, when that is demonstrably untrue

All contact with LBC regarding this FOI Request may be seen at
http://www.whatdotheyknow.com/request/wh...

You could add comments such as those above.

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