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Warmfront Scheme
D. Speers made this Freedom of Information request to Department for Environment, Food and Rural Affairs
Waiting for an internal review by Department for Environment, Food and Rural Affairs of their handling of this request.
From: D. Speers
12 June 2009
Dear Sir or Madam,
DECC have referred me to your Dept and in seeking answers I am
copying you in on my questions to DECC which they have stated they
do not hold information on. I have since found out that question
number 1 was covered in Parliament recently and these are the other
points I need answers on please.
2) What percentage of these 275 complaints received since April
this year were regarding incorrect boiler installations?
3) Are the installers chosen by Warmfront,the schemes preferred
suppliers?
4) As suppliers of Government services are Warmfront/Warmsure/Eaga
subject to the Goods and Services Act
5) What percentage of Warmfront's implementation costs were
allocated for subsequent repair work by their preferred suppliers?
6) Do Warmfront/Warmsure/Eaga seek tender bids from preferred
suppliers
A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/wa...
Yours faithfully,
D. Speers
From: Helpline, Defra (CCU)
Department for Environment, Food and Rural Affairs
12 June 2009
Thank you for your email.
We have a target of replying to all emails within 15 working days.
If you need a reply before then, please call the Defra Helpline on 08459
33 55 77.
Many thanks,
Customer Contact Unit
Department for Environment, Food and Rural Affairs (Defra)
This email and any attachments is intended for the named recipient only.
If you have received it in error you have no authority to use, disclose,
store or copy any of its contents and you should destroy it and inform
the sender.
Whilst this email and associated attachments will have been checked
for known viruses whilst within Defra systems we can accept no
responsibility once it has left our systems.
Communications on Defra's computer systems may be monitored and/or
recorded to secure the effective operation of the system and for other
lawful purposes.
From: D. Speers
12 July 2009
Dear Helpline, Defra (CCU),
12 July 2009
Your response to my FOI request is now overdue and you are breaking
the law. Please respond within the next 48 hours otherwise I shall
bringing this situation to the attention of the ICO.
Yours sincerely,
D. Speers
From: Helpline, Defra (CCU)
Department for Environment, Food and Rural Affairs
12 July 2009
Thank you for your email.
We have a target of replying to all emails within 15 working days.
If you need a reply before then, please call the Defra Helpline on 08459
33 55 77.
Many thanks,
Customer Contact Unit
Department for Environment, Food and Rural Affairs (Defra)
This email and any attachments is intended for the named recipient only.
If you have received it in error you have no authority to use, disclose,
store or copy any of its contents and you should destroy it and inform
the sender.
Whilst this email and associated attachments will have been checked
for known viruses whilst within Defra systems we can accept no
responsibility once it has left our systems.
Communications on Defra's computer systems may be monitored and/or
recorded to secure the effective operation of the system and for other
lawful purposes.
From: D. Speers
17 December 2009
Dear Department for Environment, Food and Rural Affairs,
Please pass this on to the person who conducts Freedom of
Information reviews.
I am writing to request an internal review of Department for
Environment, Food and Rural Affairs's handling of my FOI request
'Warmfront Scheme'.
I have asked for specific information regarding Warmfront scheme:
2) What percentage of the complaints received since April this year
were regarding incorrect boiler installations?
3) Are the installers chosen by Warmfront,the schemes preferred
suppliers?
4) As suppliers of Government services are Warmfront/Warmsure/Eaga
subject to the Goods and Services Act
5) What percentage of Warmfront's implementation costs were
allocated for subsequent repair work by their preferred suppliers?
6) Do Warmfront/Warmsure/Eaga seek tender bids from preferred
suppliers
A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/wa...
Yours faithfully,
D. Speers
From: Helpline, Defra (CCU)
Department for Environment, Food and Rural Affairs
17 December 2009
Thank you for your email.
We have a target of replying to emails within 15 working days. If you
need a reply before then, please call the Defra Helpline on 08459 33 55
77.
If your email is part of an organised campaign you will not receive an
individual response from us but may find the answer to your concerns on
Defra Online:
[1]http://www.defra.gov.uk/corporate/about/...
Some of the answers to current hot topics the public are asking can be
found here:
[2]http://www.defra.gov.uk/corporate/about/...
Regards
Customer Contact Unit
Defra
Department for Environment, Food and Rural Affairs (Defra)
This email and any attachments is intended for the named recipient only.
If you have received it in error you have no authority to use, disclose,
store or copy any of its contents and you should destroy it and inform
the sender.
Whilst this email and associated attachments will have been checked
for known viruses whilst within Defra systems we can accept no
responsibility once it has left our systems.
Communications on Defra's computer systems may be monitored and/or
recorded to secure the effective operation of the system and for other
lawful purposes.
References
Visible links
1. http://www.defra.gov.uk/corporate/about/...
2. http://www.defra.gov.uk/corporate/about/...
From: D. Speers
17 December 2009
Dear Helpline, Defra (CCU),
Thank you and please be advised as I have waited 5 months for a
response to date I am now looking forward to your 15 working day
target being met.
Yours sincerely,
D. Speers
From: Helpline, Defra (CCU)
Department for Environment, Food and Rural Affairs
17 December 2009
Thank you for your email.
We have a target of replying to emails within 15 working days. If you
need a reply before then, please call the Defra Helpline on 08459 33 55
77.
If your email is part of an organised campaign you will not receive an
individual response from us but may find the answer to your concerns on
Defra Online:
[1]http://www.defra.gov.uk/corporate/about/...
Some of the answers to current hot topics the public are asking can be
found here:
[2]http://www.defra.gov.uk/corporate/about/...
Regards
Customer Contact Unit
Defra
Department for Environment, Food and Rural Affairs (Defra)
This email and any attachments is intended for the named recipient only.
If you have received it in error you have no authority to use, disclose,
store or copy any of its contents and you should destroy it and inform
the sender.
Whilst this email and associated attachments will have been checked
for known viruses whilst within Defra systems we can accept no
responsibility once it has left our systems.
Communications on Defra's computer systems may be monitored and/or
recorded to secure the effective operation of the system and for other
lawful purposes.
References
Visible links
1. http://www.defra.gov.uk/corporate/about/...
2. http://www.defra.gov.uk/corporate/about/...
D. Speers left an annotation (17 December 2009)
Oh that they were as efficient with remit as they are with electronic acknowledgment!!
From: D. Speers
12 November 2010
Dear Helpline, Defra (CCU),
Why is this still outstanding please?
Yours sincerely,
D. Speers
Things to do with this request
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D. Speers left an annotation (12 June 2009)
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