Waiting times at passport control

Andrew Watson made this Freedom of Information request to UK Border Agency

The request was partially successful.

From: Andrew Watson

8 December 2009

Dear UK Border Agency,

Please tell me if any part of the Home Office collects statistics
on the length of time passengers wait in the "EU passport" and
"Other passport" queues at UK borders. If such data is gathered,
please send me the most detailed statistics you have for the period
since 1999, preferably broken down monthly by point of entry.

Yours faithfully,

Andrew Watson

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From: Freedom Of Information Team ( IND )
UK Border Agency

9 December 2009

Dear Andrew Watson

Re: Waiting times at passport control(24383)

Thank you for your recent e-mail concerning the above matter. Your
request is being dealt with under the terms of the Freedom of
Information Act 2000 and we will respond shortly.

Kind Regards

UKBA
Freedom of Information Team

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From: Hill Darren
UK Border Agency

11 January 2010


Attachment image001.gif
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Attachment 2009 12 23 FOI 13541 Final reply.doc
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Dear Mr Watson,

Please find attached a reply to the Freedom of Information request you
submitted on the 8^th December 2009.

Kind Regards,

Darren Hill

Performance Management

Assurance, Performance and Resources Directorate (APRD)

UKBA Border Force

0208 760 2053

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

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From: Andrew Watson

20 January 2010

Dear UK Border Agency,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of UK Border Agency's
handling of my FOI request 'Waiting times at passport control'.

I requested information on waiting times in the "EU passport" and
"Other passport" queues at UK borders since 1999. Thanks for the
data supplied for the period since 2007, which is entirely
satisfactory. However, no data was supplied for the period prior to
December 2007.

I find it very hard to believe that the Home Office did not collect
any statistics whatsoever for waiting times prior to 2007. Please
supply whatever statistics that you have for the period 1999 - 2007
(inclusive).

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/wa...

Yours faithfully,

Andrew Watson

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From: Information Access
UK Border Agency

19 February 2010


Attachment A Watson IR 13541 covering letter.pdf
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Attachment A Watson IR 13541 FINAL.pdf
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Attachment A Watson IR 13541 data Aug Nov 07.pdf
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Please see attached regarding your internal review.

Information Management Service | Financial and Commercial Group | Lower
Ground Floor | Seacole Building | Home Office | 2 Marsham Street | London
SW1P 4DF

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

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