Upheld complaints against the Department for Children Schools and Families

Mushroom made this Freedom of Information request to Local Government Ombudsmen

Local Government Ombudsmen did not have the information requested.

From: Mushroom

12 March 2009

Dear Sir or Madam,

I request the following information over the past 10 years in
relation to the London Borough of Camden.

How many complaints have been received regarding the conduct of the
Department of Children Schools and Families.

How many complaints were upheld.

Under which circumstances they were not upheld.

How many breaches of data were recorded.

How many breaches of data complaints were upheld.

How often where reports made against London Borough of Camden.

How many awards for compensation were recommended for those
breaches and complaints?

Yours faithfully,

Sasha Watson BSc (Hons)

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From: Foi Officer
Local Government Ombudsmen

23 March 2009

Dear Ms Watson

This is to acknowledge receipt of your request below received on 13
March 2009.

I will aim to reply within the 20-working day target (which would be by
14 April 2009). If I am unable to do so, I will write to you again
explaining why.

Hilary Pook
Communications & Records Manager
Local Government Ombudsman's Office
Tel: 020 7217 4734
www.lgo.org.uk

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.

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From: Foi Officer
Local Government Ombudsmen

9 April 2009


Attachment CS 09 035 Watson.doc
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Dear Ms Watson

Please find a letter attached in response to the request below.

Yours sincerely

Hilary Pook
Communications & Records Manager
Local Government Ombudsman's Office
Tel: 020 7217 4734
www.lgo.org.uk

NOTICE - This message contains information intended only for the use of the addressee named above. If you have received this message in error please advise us at once and do not make any use of the information.

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From: Mushroom

16 April 2009

Dear Foi Officer,

I would like to know how many complaints in relation to children
regarding social services have been made and upheld.

What I mean by breach is how many complaints regarding breaches of
data have been complained about and how many of those complaints
have been upheld.

For example, child protection case conference notes being sent to
another address? Children's names registered on the children
protection register have been sent to other people, by way of post
or electronic mail.

What levels of compensation if any have been paid out for those
breaches of data?

Without this information how can it been seen that the LGO is
monitoring and effectively governing and protecting those who have
been damaged by such breaches.

Yours sincerely,

Sasha Watson BSc (Hons)

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From: Foi Officer
Local Government Ombudsmen

17 April 2009


Attachment CS 09 035 Watson2.doc
45K Download View as HTML


Dear Ms Watson

Please find attached a letter in response to your request for information.

Yours sincerely

Hilary Pook

Communications & Records Manager
Local Government Ombudsman's Office
Tel: 020 7217 4734
www.lgo.org.uk

NOTICE - This message contains information intended only for the use of the addressee named above. If you have received this message in error please advise us at once and do not make any use of the information.

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From: Mushroom

21 April 2009

Dear Sir or Madam,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Local Government
Ombudsmen's handling of my FOI request 'Upheld complaints against
the Department for Children Schools and Families'.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/up...

Yours sincerely,

Sasha Watson BSc (Hons)

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From: Angela Thackray
Local Government Ombudsmen

12 May 2009


Attachment Watson letter 12.5.09.doc
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Dear Ms Watson

Please find attached a letter from Nigel Karney in response to your email
of 21 April.

Angela Thackray

PA to Nigel Karney, Deputy Chief Executive

Commission for Local Administration in England

10th floor, Millbank Tower

Millbank

London SW1P 4QP

Tel: 020 7217 4696

[1][email address]

[2]www.lgo.org.uk

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.

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