United Utilities Sewage Plant Fleetwood Lancashire

Tony made this Freedom of Information request to Environment Agency

The request was successful.

From: Tony

27 August 2008

Dear Sir or Madam,

Can you please supply all inspection records/findings as regards
your activities at the United Utilities sewage plant at Fleetwood
in Lancashire? Can you also please supply all internal documents as
regards analysis of your findings and, for instance, any future
plans to regulate the foul odours that regularly emanate from that
plant? Can you also provide all records as to warnings or sanctions
applied against United Utilities as regards the continuing foul
odours that have emanated from that plant for over 10 years?

Can you also provide documentation as to your responsibilities in
the areas as outlined above re: anti social and foul odours
emanating from the plant that foul the natural environment in the
locality that has to suffer such odours? Can you also please supply
all records of the numbers of complainanats that have raised this
issue directly at the Environment Agency, Wyre Borough Council and
United utilities itself?

If you require any clarification of this request or any other
information please feel free to ask.

Yours faithfully,

TONY

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From: Enquiries, Unit
Environment Agency

27 August 2008

Thank you for contacting the Environment Agency. Please see below
regarding our response times and environmental incident reporting

You can expect to receive a reply from us within 10 working days for any
general enquiry. Please note that bank holiday days and weekends are not
classed as a working day.

If your enquiry refers to a Simple Exemptions application you can expect
to receive a response within 25 working days.

The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example an
e-mail's customer charter sent to us on a Friday will start on the
following Monday providing this isn't a bank holiday.

For further information on our Customer Charter please see

[1]http://www.environment-agency.gov.uk/abo....

But my e-mail refers to an Environmental Incident, won't it get answered
sooner?

If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80 70
60. For more details about incident reporting please see:

http://www.environment-agency.gov.uk/con...

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[2]www.environment-agency.gov.uk

World Environment Day 2008 - Time for a new routine. Take part in our
campaign by telling us what one thing you will do to stand up to climate
change. Visit our website to tell us and find out more:
[3]www.environment-agency.gov.uk/wed

References

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From: Enquiries, Unit
Environment Agency

28 August 2008

Dear Tony

Thank you for your enquiry regarding information relating to the United
Utilities plant at Fleetwood. For your information, your query has been
passed to our local External Relations Team (Planning and Corporate
Services) for attention and they will be in touch with you shortly.

Should you wish to contact them in the meantime, their details are
below. Please quote your Enquiry Ref 080827jc/06 in your correspondence
with us.

External Relations
Planning and Corporate Services
Environment Agency
North West Region, Central Area
Lutra House
Dodd Way
Walton Summit
Bamber Bridge
PRESTON
PR5 8BX
Tel: 08708 506506

Regards

Joanne Carney
Customer Service Advisor
National Customer Contact Centre
Environment Agency

Tel: 08708 506 506

How did we do?
How would you rate the service you've received from us? Let us know by
completing our online customer survey.
The survey is anonymous and can be accessed via the following link and
will only take a few minutes:
https://www.questback.com/theenvironment...

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From: NW North Preston, Information Requests
Environment Agency

2 September 2008

Dear Tony

United Utilities - Fleetwood Waste Water Treatment Works

Thank you for your e-mail of 27 August 2008 regarding Fleetwood Waste
Water Treatment Works.

We would like to advise you that we make a charge to cover administration
costs.

Please can you confirm that you still wish to continue with this request.

Should you want to discuss this further, please do not hesitate to contact
me on 01772 714247 or by e-mail.

Yours sincerely

Alicia Cottam
Information Officer
Business Planning & Performance Team
Tel: 01772 714247
[1][email address]

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[2]www.environment-agency.gov.uk

World Environment Day 2008 - Time for a new routine. Take part in our
campaign by telling us what one thing you will do to stand up to climate
change. Visit our website to tell us and find out more:
[3]www.environment-agency.gov.uk/wed

References

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1. mailto:[email address]
2. http://www.environment-agency.gov.uk/
3. http://www.environment-agency.gov.uk/wed

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From: Tony

2 September 2008

Dear Ms Cottam,

I have made this request under the Freedom of Information Act 2000.
Please respond within the twenty day allowable legal limit. For the
avoidance of any doubt I have also provided some basic information
as regards the Act below.

A Public authority may charge a fee to supply information where the
cost of doing so exceeds an appropriate limit as set down in the
regulations – appropriate limit is set between £450 and £600
depending on the type of Public Authority.

Personnel time is to be estimated at £25 per hour and for the
purposes of calculating the appropriate limit, account can be taken
of such activities as determining whether it has the information,
locating it, extracting it etc.

However, the Public Authority will still be obliged to communicate
to an applicant that it holds such information. It must give notice
to an applicant with
reasons if a refusal is to be made. An applicant can ask for
information to be supplied in:
- permanent form
- summary form
- or for permission to inspect records containing the information.

I hope that this clarifies the position and expect my request to be
answered in a timely and lawful manner.

Yours sincerely,

TONY

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From: NW North Preston, Information Requests
Environment Agency

3 September 2008

Dear Tony

Fleetwood Waste Water Treatment Works

Thank you for your further e-mail of the 2 September 2008.

After looking further at your request, we can provide the information for
free under the Freedom of Information Act 2000, as it does not exceed
our appropriate limit of £450.

We can supply the information you have requested, or as an alternative you
can come down to our area office at Lutra House, Bamber Bridge, Preston at
an arranged time to go through the documents with the Environment Officer
for the site. The Environment Officer will be able to interpret what all
the information means and answer any questions you may have.

Please let me know of your preferred option. We can then start making
arrangements.

Should you require further information on this matter, please do not
hesitate to contact me on 01772 714247 or by e-mail.

Yours sincerely

Alicia Cottam
Information Officer
Business Planning & Performance Team
Tel: 01772 714247
[1][email address]

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[2]www.environment-agency.gov.uk

World Environment Day 2008 - Time for a new routine. Take part in our
campaign by telling us what one thing you will do to stand up to climate
change. Visit our website to tell us and find out more:
[3]www.environment-agency.gov.uk/wed

References

Visible links
1. mailto:[email address]
2. http://www.environment-agency.gov.uk/
3. http://www.environment-agency.gov.uk/wed

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From: Tony

3 September 2008

Dear Ms Cottam,

I response on this email address will be fine.

Kind regards,

TONY.

Link to this

From: NW North Preston, Information Requests
Environment Agency

24 September 2008

Attachment CAR9.pdf
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Attachment CAR8.pdf
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Attachment CAR7.pdf
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Attachment CAR6.pdf
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Attachment CAR5.pdf
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Attachment CAR4.pdf
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Attachment CAR3.pdf
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Attachment CAR2.pdf
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Attachment CAR1.pdf
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Attachment Fleetwood Area Forum.pdf
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Attachment Standard Notice Non commercial.doc
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Dear Tony

United Utilities - Fleetwood Waste Water Treatment Works

Thank you for your enquiry. We have the following information for you.

* The Environment Agency have only been regulating the treatment works
since November 2008.
* We have received 71 complaints from members of the public since we
started regulating the site. We are unable to comment on complaints
received by Wyre Borough Council and United Utilities.
* We have not issued any warnings to United Utilities in relation to
foul odours.
* Please find attached a briefing note for Fleetwood Area Forum from
August 2008, and all the compliance reports for the site.

This information is subject to the attached terms and conditions.

I hope this information has been helpful, should you require any further
information, please do not hesitate to contact me on 01772 714247 or by
e-mail.

Yours sincerely

Alicia Cottam
Information Officer
Business Planning & Performance Team
Tel: 01772 714247
[1][email address]

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[2]www.environment-agency.gov.uk

World Environment Day 2008 - Time for a new routine. Take part in our
campaign by telling us what one thing you will do to stand up to climate
change. Visit our website to tell us and find out more:
[3]www.environment-agency.gov.uk/wed

References

Visible links
1. mailto:[email address]
2. http://www.environment-agency.gov.uk/
3. http://www.environment-agency.gov.uk/wed

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