Dear Sir or Madam,

Section 8 of Royal Mail's Inland Letter Post Scheme gives details
of how undeliverable items are handled. In particular, it states
that certain items are dealt with or disposed of "at the discretion
of Royal Mail".

Do you have a policy, procedure manual or other similar document
that sets out in detail exactly how such items are handled? If so,
could I please have a copy of this document? What I am essentially
looking for is an equivalent to the US Postal Service's document
covering this matter, the "Postal Operations Manual -- Delivery
Services" [1] Section 69 -- Dead Mail.

Yours faithfully, Sue D Nym

[1] http://www.nalc.org/depart/cau/pdf/manua...

Dear Ms Nym

Thank you for your request for information received on 31/08/08, which we
are considering under the Freedom of Information Act. Under the Act you
can expect to here from us by 30/09/08

If for any reason we are unable to provide you with a full response within
that time, we will write to you again explaining the reasons for this and
giving a revised date by which we will reply.

If in the mean time you have any questions regarding this or would like to
contact us about your request, please write to me or telephone 01252
806513. Please be assured that we are giving this our attention and will
get back to you shortly.

Yours sincerely

Marie Teasdale
[Royal Mail Group request email]

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in England
and Wales.
Registered number 4138203. Registered office at 148 Old Street, LONDON EC1V
9HQ

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Dear Ms Nym

I am writing in response to your request for information regarding
undeliverable mail items. You requested details of exactly how such items
are handled.

We do not hold a publication equivalent to the US Postal Service's document
which you referred to in your request. However, I have attached relevant
procedures we do hold relating to the handling of undeliverable mail.

I hope this information meets your requirements but if you have any queries
or further information needs in the future then please do contact me. If
you are dissatisfied with this response for any reason you do have a right
to request an internal review, in which case please write to the Head of
Information Compliance, Royal Mail House, Company Secretary's Office, 5th
Floor, 148 Old Street, LONDON, EC1V 9HQ. An internal panel will then
review the decision, and you will be advised of the outcome.

If, having requested an internal review by Royal Mail, you are still not
satisfied with our response you also have a right of appeal to the
Information Commissioner at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
www.informationcommissioner.gov.uk

Yours sincerely

Colin Young
Freedom of Information Officer
[Royal Mail Group request email]
(See attached file: handling procedures for undeliverable mail.doc)
Royal Mail is a trading name of Royal Mail Group Ltd. Registered in England
and Wales.
Registered number 4138203. Registered office at 148 Old Street, LONDON EC1V
9HQ

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