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Treatment of Freedom of Information Requests - Subjects - Outcomes - Time to Respond

Marlon Campbell made this Freedom of Information request to Hounslow Borough Council

The request was successful.

From: Marlon Campbell

19 January 2010

Dear Hounslow Borough Council,

For the 100 most recent FOI requests which the council considers
closed, be that because the request was rejected, met, or declared
"not held", please provide the following information:

(1) The date the request was received by the council.

(2) The summary subject of the request - in less than 20 words

(3) The date the request was acknowledged.

(4) The date the initial final response was given

(5) The status of this response, ie met, not held, rejected

(6) Whether an Internal Review was requested, and if so the date on
which this was completed and the outcome status

(7) Whether the FOI Request to the council's knowledge was referred
to the ICO.

(8) Whether the ICO issued any guidance or instruction to the
council following this referral.

(9) The final outcome after the ICO referral.

It is understood that a case may be referred to the ICO after the
council regards it a closed, and so this list request may not be
final and definitive, but at any given time, a FOI Request must be
either open or closed as far as the council, is considered.

This FOI Request is asking about the situation when it is
processed, and a snapshot should be taken, with the date of this
recorded in the reply.

As most of this information must already be held electronically for
administrative reasons by the council, it should not be onerous to
provide it.

Please provide this electronically, preferably in an XLS
spreadsheet.

Yours faithfully,

Marlon Campbell

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From: Marlon Campbell

26 January 2010

Dear Hounslow Borough Council,

I sent this FOI Request to you a week ago.

I am surprised that no acknowledgement has yet been received.

Could you kindly confirm that this request is in hand?

Yours faithfully,

Marlon Campbell

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From: Linda Kewley
Hounslow Borough Council

27 January 2010

Dear Ms Campbell
I am very sorry that you have received no receipt for your FOI request, I
am also surprised, normally an automatic response is sent out giving a
reference number. I would be grateful if you could resend me original
request so that I can have it dealt with for you and meanwhile I will
investigate what happened to your original enquiry.
Please send it to my email address.
Regards

Lin Kewley
Telephone Supervisor

London Borough of Hounslow
Civic Centre
Lampton Road
Hounslow
TW3 4DN

Tel: 020 8583 2550
[mobile number]
Email: [email address]
Web: [1]www.hounslow.gov.uk

Please consider the environment before printing this message.

Hounslow Council routinely monitors the content of e-mails sent and
received via its network for the purposes of ensuring compliance with its
policies and procedures. The contents of this message are for the
attention and use of the intended addressee only. If you are not the
intended addressee, or the person responsible for delivering it to them,
you may not copy, forward, disclose or otherwise use it or any part of it
in any way. To do so may be unlawful. If you receive this e-mail by
mistake please advise the sender immediately. Where opinions are expressed
they are not necessarily those of the
London Borough of Hounslow.

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From: Marlon Campbell

27 January 2010

Dear Linda Kewley,

I repeat the original request below.
This was sent on 19-1-10

Yours sincerely,

Marlon Campbell

- - - - - - - - - - - - - - - - - - - - - - - - - - - -

Dear Hounslow Borough Council,

For the 100 most recent FOI requests which the council considers
closed, be that because the request was rejected, met, or declared
"not held", please provide the following information:

(1) The date the request was received by the council.

(2) The summary subject of the request - in less than 20 words

(3) The date the request was acknowledged.

(4) The date the initial final response was given

(5) The status of this response, ie met, not held, rejected

(6) Whether an Internal Review was requested, and if so the date on
which this was completed and the outcome status

(7) Whether the FOI Request to the council's knowledge was referred
to the ICO.

(8) Whether the ICO issued any guidance or instruction to the
council following this referral.

(9) The final outcome after the ICO referral.

It is understood that a case may be referred to the ICO after the
council regards it a closed, and so this list request may not be
final and definitive, but at any given time, a FOI Request must be
either open or closed as far as the council, is considered.

This FOI Request is asking about the situation when it is
processed, and a snapshot should be taken, with the date of this
recorded in the reply.

As most of this information must already be held electronically for
administrative reasons by the council, it should not be onerous to
provide it.

Please provide this electronically, preferably in an XLS
spreadsheet.

Yours faithfully,

Marlon Campbell

- - - - - - - - - - - - - - - - - - - - - - - - - - - -

Link to this

From: Linda Kewley
Hounslow Borough Council

27 January 2010

I am out of the office now, back on Tuesday 01.02.10.
If you have a fault with a telephone or a line or need a change making please log a call on IT Helpdesk.
If you have an operational issue that cannot wait until Tuesday regarding Corporate Call Centre or Switchboard contact Debbie Stroud on 6630.
Regards
Lin

Please consider the environment before printing this message.

Hounslow Council routinely monitors the content of e-mails sent and received via its network for the purposes of ensuring compliance with its policies and procedures. The contents of this message are for the attention and use of the intended addressee only. If you are not the intended addressee, or the person responsible for delivering it to them, you may not copy, forward, disclose or otherwise use it or any part of it in any way. To do so may be unlawful. If you receive this e-mail by mistake please advise the sender immediately. Where opinions are expressed they are not necessarily those of the
London Borough of Hounslow.

This email has been scanned for viruses and inappropriate content.

Link to this

From: Robert Della-Sala
Hounslow Borough Council

3 February 2010


Attachment FOI enquiries 1 10 09 28 01 10.xls
38K Download View as HTML


Dear Marlon Campbell,

Thank you for your FOIA request hat was received by email on the 19th
January 2010. As you know the Council has 20 working days to respond to
FOIA requests and you are entitled to receive a response by no later than
16^th February 2010. I am in a position to provide the information you
have requested in the attached Excel Spreadsheet. There are no requests
currently under review or subject to ICO intervention that we are aware
of.

Most of the information that is provided in response to Freedom of
Information Act 2000 requests will be subject to copyright protection. In
most cases the copyright will be owned by The London Borough of Hounslow.
However, the copyright in other information may be owned by another person
or organisation, as indicated in the information itself.

You are free to use any information supplied for your own use, including
for non-commercial research purposes. The information may also be used for
the purposes of news reporting. However, any other type of re-use, for
example, by publishing the information, using it for marketing purposes or
issuing copies to the public will require the permission of the copyright
owner.

For information where the copyright is owned by another person or
organisation, you must apply to the copyright owner to obtain their
permission.

Should you feel that I have dealt with your request for information
inappropriately or failed to take appropriate action within a reasonable
timescale please contact the Director of Corporate Services:

Willie Griffin

London Borough of Hounslow
Civic Centre
Lampton Road
Hounslow
Middlesex TW3 4DN

Email: [email address]

Should you remain dissatisfied following the review under the complaints
procedure I would advise you that you have the right to complain to the
Information Commissioner under Section 50 of the Freedom of Information
Act 2000. Contact details for the Information Commissioner are as
follows:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Fax: 01625 524 510
DX 20819

The Information Commissioner has also produced a guide "Your Right to
know: how to complain" which is available from the publications line on
08453 091091 or [1]www.informationcommissioner.gov.uk.

If I can be of any further assistance, please do not hesitate to contact
me.

Regards

Robert

Robert Della-Sala IRRV, MA, ACFM
Head of Customer Services

London Borough of Hounslow
Civic Centre
Lampton Road
Hounslow
TW3 4DN

Web [2]www.hounslow.gov.uk

[3]http://www.hounslow.gov.uk/index/online_...

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Please use our improved web site to request information, make a complaint
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Please consider the environment before printing this message.

Hounslow Council routinely monitors the content of e-mails sent and
received via its network for the purposes of ensuring compliance with its
policies and procedures. The contents of this message are for the
attention and use of the intended addressee only. If you are not the
intended addressee, or the person responsible for delivering it to them,
you may not copy, forward, disclose or otherwise use it or any part of it
in any way. To do so may be unlawful. If you receive this e-mail by
mistake please advise the sender immediately. Where opinions are expressed
they are not necessarily those of the
London Borough of Hounslow.

This email has been scanned for viruses and inappropriate content.

References

Visible links
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http://www.informationcommissioner.gov.uk/
2. http://www.hounslow.gov.uk/
3. https://owa.hounslow.gov.uk/exchweb/bin/...
https://owa.hounslow.gov.uk/exchweb/bin/...
4. http://www.hounslow.gov.uk/

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