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Information requested about Transport for Adult Social Care (TASC)
To Hillingdon Borough Council by Gokhan Ozen 26 July 2010
Request for Information about Transport for Adult Social Care (TASC)
To Hounslow Borough Council by Gokhan Ozen 22 July 2010
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To Waltham Forest Borough Council by Gokhan Ozen 22 July 2010
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To Royal Borough of Kensington and Chelsea by Gokhan Ozen 4 August 2010
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To Westminster City Council by Gokhan Ozen 4 August 2010
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To Harrow Borough Council by Gokhan Ozen 22 July 2010
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To Wandsworth Borough Council by Gokhan Ozen 26 July 2010
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To Lewisham Borough Council by Gokhan Ozen 22 July 2010
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To Croydon Borough Council by Gokhan Ozen 4 August 2010
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Gokhan Ozen made this Freedom of Information request to Enfield Council
The request was successful.
From: Gokhan Ozen
4 August 2010
Dear Enfield Council,
Please can you provide me with the following information about TASC
services in the Borough:
A: Operational Questions
1. How many buses do you have for adult social care transport? What
is their capacity, and are they fully accessible to disabled
people?
2. Which places do they provide a service to? eg. Day centres,
social clubs, shops etc
3. What are the operation times during weekdays and at weekends?
4. How many aggregated individual user journeys does the service
provide per year in total? A journey is defined as taking one user
from A to B. So for example a bus taking 10 people to a day centre
on one trip would provide 20 individual journeys.
B: Users’ Profile Questions
1. How do people qualify for the service, and do you use OTs as
part of the assessment?
2. How many registered service users do you have?
3. Please provide any user profile information in terms of
breakdowns according to age, gender and nature of disability.
C: Managerial and Financial Questions
1. Does the borough provide travel training? If so, Do you send out
a travel trainer with the service user?
2. Do you supplement the service with taxis, Taxicard or Plusbus
etc?
3. What is the annual expenditure on Adult social care transport?
4. Has the Borough implemented personal budgets for social care? If
so, does this include an element for transport for adult social
care?
5. Are you running the service within the Borough or Do you work
via contactors or other service providers?
Thank you for your assistance.
Yours faithfully,
Gokhan Ozen
Enfield Council
5 August 2010
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Enfield Council
5 August 2010
[1]Enfield Logo
Response
Thank you for your question. Please take a look at these Answers from our
knowledge base that might answer your question.
[2]What is Second Adult Rebate?
[3]Cycle Proficiency Courses
[4]Home Care - What happens if my needs change?
[5]Do I have to pay for respite care?
[6]Can I have a Day Care place as respite care?
If no Answers are shown this means we do not currently have any
information regarding this subject matter within our knowledge base.
Dear Sir / Madam
We acknowledge your request for information received on 05/08/2010 08.57
AM
Your request has been passed to the Freedom of Information Team. This team
will contact you directly with the name and contact details of the Council
Officer responsible for handling your request.
If the information you are seeking exists, and we are not prevented from
releasing it by an exemption, the Council aim to provide you with the
information within 20 working days from receipt of your request.
Yours Sincerely
Enfield Council
Dear Sir / Madam
We acknowledge your request for information received on 05/08/2010 08.57
AM
Your request has been passed to the Freedom of Information Team. This team
will contact you directly with the name and contact details of the Council
Officer responsible for handling your request.
If the information you are seeking exists, and we are not prevented from
releasing it by an exemption, the Council aim to provide you with the
information within 20 working days from receipt of your request.
Yours Sincerely
Enfield Council
Discussion Thread
Customer (Gokhan Ozen) 05/08/2010 08.57 AM
Dear Enfield Council,
Please can you provide me with the following information about TASC
services in the Borough:
A: Operational Questions
1. How many buses do you have for adult social care transport? What
is their capacity, and are they fully accessible to disabled
people?
2. Which places do they provide a service to? eg. Day centres,
social clubs, shops etc
3. What are the operation times during weekdays and at weekends?
4. How many aggregated individual user journeys does the service
provide per year in total? A journey is defined as taking one user
from A to B. So for example a bus taking 10 people to a day centre
on one trip would provide 20 individual journeys.
B: Users* Profile Questions
1. How do people qualify for the service, and do you use OTs as
part of the assessment?
2. How many registered service users do you have?
3. Please provide any user profile information in terms of
breakdowns according to age, gender and nature of disability.
C: Managerial and Financial Questions
1. Does the borough provide travel training? If so, Do you send out
a travel trainer with the service user?
2. Do you supplement the service with taxis, Taxicard or Plusbus
etc?
3. What is the annual expenditure on Adult social care transport?
4. Has the Borough implemented personal budgets for social care? If
so, does this include an element for transport for adult social
care?
5. Are you running the service within the Borough or Do you work
via contactors or other service providers?
Thank you for your assistance.
Yours faithfully,
Gokhan Ozen
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Question Reference No100805-000001
Date Created: 05/08/2010 08.57 AM
Last Updated: 05/08/2010 08.57 AM
Status: Correspondence team
References
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2. http://enfield-council.custhelp.com/app/...
3. http://enfield-council.custhelp.com/app/...
4. http://enfield-council.custhelp.com/app/...
5. http://enfield-council.custhelp.com/app/...
6. http://enfield-council.custhelp.com/app/...
7. http://www.whatdotheyknow.com/help/about...
8. mailto:[FOI #43681 email]
9. mailto:[Enfield Council request email]
10. http://www.whatdotheyknow.com/help/contact
From: Gokhan Ozen
5 August 2010
Dear Enfield Council,
None of the categories you suggest is relevant to the enquiry that
I made. I am not convinced that you do not have this information,
since I have had responses from 24 out of 31 boroughs, and in one
case, Tower Hamlets, all the information was freely available on
their website, so it is not an issue of confidentiality.
This is part of a research project for the Camden Passenger and
Accessible Transport Unit into Transport for Adult Social Care,
which will also be submitted to London Councils, so this is not a
frivolous request. I resorted to a Freedom of Information request
after a series of emails and phone calls did not merit the courtesy
of a reply.
I therefore repeat my request, and ask you to look again at the
questions and make a serious effort to identify the departments and
people who could answer them.
Thank you for your assistance.
Yours sincerely,
Gokhan Ozen
From: Gokhan Ozen
10 August 2010
Dear Enfield Council,
Please pass this on to the person who conducts Freedom of
Information reviews.
I am writing to request an internal review of Enfield Council's
handling of my FOI request 'Transport for Adult Social Care
(TASC)'.
The reply which I received made no effort to look at the questions
I asked. It referred me to irrelevant sections of the Council
website. I had already looked at the council's website, and if I
had been able to find the answers to my questions there, I would
not have resorted to a FOI request. I would also not have taken
this route if I had been able to identify the person in the Council
who was in a position to answer the questions. Emails and phone
calls produced no response.
I wrote further on Aug 5th to the FOI officer responsible for the
original reply, asking them to take the request a little more
seriously, but I have had no reply to this. So I am now asking for
an internal review.
A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/tr...
Yours faithfully,
Gokhan Ozen
Enfield Council
10 August 2010
[1]Enfield Logo
Response
Thank you for your question. Please take a look at these Answers from our
knowledge base that might answer your question.
[2]Disabled Persons Freedom Pass - Eligibility Criteria
[3]I am aged 60 or over and still working, am I eligible for a freedom
pass?
[4]How do I know when to collect my renewed Disabled Person's Freedom
Pass?
[5]Can I use my Freedom Pass in Scotland/Wales/Ireland
[6]How long is my freedom pass valid for?
If no Answers are shown this means we do not currently have any
information regarding this subject matter within our knowledge base.
Dear Sir / Madam
We acknowledge your request for information received on 10/08/2010 09.42
AM
Your request has been passed to the Freedom of Information Team. This team
will contact you directly with the name and contact details of the Council
Officer responsible for handling your request.
If the information you are seeking exists, and we are not prevented from
releasing it by an exemption, the Council aim to provide you with the
information within 20 working days from receipt of your request.
Yours Sincerely
Enfield Council
Dear Sir / Madam
We acknowledge your request for information received on 10/08/2010 09.42
AM
Your request has been passed to the Freedom of Information Team. This team
will contact you directly with the name and contact details of the Council
Officer responsible for handling your request.
If the information you are seeking exists, and we are not prevented from
releasing it by an exemption, the Council aim to provide you with the
information within 20 working days from receipt of your request.
Yours Sincerely
Enfield Council
Discussion Thread
Customer (Gokhan Ozen) 10/08/2010 09.42 AM
Dear Enfield Council,
Please pass this on to the person who conducts Freedom of
Information reviews.
I am writing to request an internal review of Enfield Council's
handling of my FOI request 'Transport for Adult Social Care
(TASC)'.
The reply which I received made no effort to look at the questions
I asked. It referred me to irrelevant sections of the Council
website. I had already looked at the council's website, and if I
had been able to find the answers to my questions there, I would
not have resorted to a FOI request. I would also not have taken
this route if I had been able to identify the person in the Council
who was in a position to answer the questions. Emails and phone
calls produced no response.
I wrote further on Aug 5th to the FOI officer responsible for the
original reply, asking them to take the request a little more
seriously, but I have had no reply to this. So I am now asking for
an internal review.
A full history of my FOI request and all correspondence is
available on the Internet at this address:
[7]http://www.whatdotheyknow.com/request/tr...
Yours faithfully,
Gokhan Ozen
-------------------------------------------------------------------
Disclaimer: This message and any reply that you make will be
published on the internet. Our privacy and copyright policies:
[8]http://www.whatdotheyknow.com/help/about...
Please use this email address for all replies to this request:
[9][FOI #43681 email]
If you find WhatDoTheyKnow useful as an FOI officer, please ask
your web manager to suggest us on your organisation's FOI page.
-------------------------------------------------------------------
Question Reference No100810-000002
Date Created: 10/08/2010 09.42 AM
Last Updated: 10/08/2010 09.42 AM
Status: Correspondence team
References
Visible links
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3. http://enfield-council.custhelp.com/app/...
4. http://enfield-council.custhelp.com/app/...
5. http://enfield-council.custhelp.com/app/...
6. http://enfield-council.custhelp.com/app/...
7. http://www.whatdotheyknow.com/request/tr...
8. http://www.whatdotheyknow.com/help/about...
9. mailto:[FOI #43681 email]
From: Gokhan Ozen
11 August 2010
Dear Enfield Council,
All the links you have sent me are about Freedom Pass, which was
not the subject of the FOI request that I made.
I must therefore persist in asking you for an internal review as
previously requested.
Yours sincerely,
Gokhan Ozen
Enfield Council
11 August 2010
[1]Enfield Logo
Response
Thank you for your question. Please take a look at these Answers from our
knowledge base that might answer your question.
[2]Disabled Persons Freedom Pass - Eligibility Criteria
[3]I am aged 60 or over and still working, am I eligible for a freedom pass?
[4]How do I know when to collect my renewed Disabled Person's Freedom Pass?
[5]How long is my freedom pass valid for?
[6]Can I use my Freedom Pass in Scotland/Wales/Ireland
If no Answers are shown this means we do not currently have any information
regarding this subject matter within our knowledge base.
Dear Sir / Madam
We acknowledge your request for information received on 11/08/2010 12.13 PM
Your request has been passed to the Freedom of Information Team. This team
will contact you directly with the name and contact details of the Council
Officer responsible for handling your request.
If the information you are seeking exists, and we are not prevented from
releasing it by an exemption, the Council aim to provide you with the
information within 20 working days from receipt of your request.
Yours Sincerely
Enfield Council
Dear Sir / Madam
We acknowledge your request for information received on 11/08/2010 12.13 PM
Your request has been passed to the Freedom of Information Team. This team
will contact you directly with the name and contact details of the Council
Officer responsible for handling your request.
If the information you are seeking exists, and we are not prevented from
releasing it by an exemption, the Council aim to provide you with the
information within 20 working days from receipt of your request.
Yours Sincerely
Enfield Council
Discussion Thread
Customer (Gokhan Ozen) 11/08/2010 12.13 PM
Dear Enfield Council,
All the links you have sent me are about Freedom Pass, which was
not the subject of the FOI request that I made.
I must therefore persist in asking you for an internal review as
previously requested.
Yours sincerely,
Gokhan Ozen
show quoted sections
From: Gokhan Ozen
11 August 2010
Dear Enfield Council,
As you know, I have requested an internal review, but I have not
received a response which acknowledges this. All you keep doing is
pointing me to the same websites which I have already looked at and
which are irrelevant to my query.
So please now acknowledge that you will conduct an internal review
into the handling of my original queries as requested, and let me
know how you will conduct such a review, and when I may expect to
receive the outcome.
Yours sincerely,
Gokhan Ozen
Enfield Council
11 August 2010
[1]Enfield Logo
Response
Thank you for your question. Please take a look at these Answers from our
knowledge base that might answer your question.
[2]Disabled Persons Freedom Pass - Eligibility Criteria
[3]I am aged 60 or over and still working, am I eligible for a freedom
pass?
[4]Disabled Persons Freedom Pass - Where do I send the Dependability Ltd
form?
[5]How do I know when to collect my renewed Disabled Person's Freedom
Pass?
[6]Apply for a Disable Person's Freedom Pass
If no Answers are shown this means we do not currently have any
information regarding this subject matter within our knowledge base.
Dear Sir / Madam
We acknowledge your request for information received on 11/08/2010 02.42
PM
Your request has been passed to the Freedom of Information Team. This team
will contact you directly with the name and contact details of the Council
Officer responsible for handling your request.
If the information you are seeking exists, and we are not prevented from
releasing it by an exemption, the Council aim to provide you with the
information within 20 working days from receipt of your request.
Yours Sincerely
Enfield Council
Dear Sir / Madam
We acknowledge your request for information received on 11/08/2010 02.42
PM
Your request has been passed to the Freedom of Information Team. This team
will contact you directly with the name and contact details of the Council
Officer responsible for handling your request.
If the information you are seeking exists, and we are not prevented from
releasing it by an exemption, the Council aim to provide you with the
information within 20 working days from receipt of your request.
Yours Sincerely
Enfield Council
Discussion Thread
Customer (Gokhan Ozen) 11/08/2010 02.42 PM
Dear Enfield Council,
As you know, I have requested an internal review, but I have not
received a response which acknowledges this. All you keep doing is
pointing me to the same websites which I have already looked at and
which are irrelevant to my query.
So please now acknowledge that you will conduct an internal review
into the handling of my original queries as requested, and let me
know how you will conduct such a review, and when I may expect to
receive the outcome.
Yours sincerely,
Gokhan Ozen
show quoted sections
Enfield Council
13 August 2010
Dear Mr / Ms Ozen
I write in response to your request dated 11 August for a review of your
FOI request dated 5 August, to which we have yet to fully respond.
Your original request was received on 5 August through our Frequently Asked
Questions (FAQ) system. When a request is received through our FAQ system
an automated response is generated which includes links to information on
our website that may be related to the question. I understand that in this
case the system response also advised you that your request had been passed
to the FOI officer. I apologise if you thought that the automated response
to your request was our full response. I can assure you that this is not
the case and your request is being dealt with. My colleague, Mark Brincat,
is handling your request. He is on leave until the end of August, but will
respond with the information requested, providing we hold the information
and no exemption applies. You will receive this response by 3 September
and within 20 working days from receipt of your request.
The Council has an online FOI request facility that is more appropriate for
this purpose (link below for information). Can I please ask that you use
this method to submit any future FOI requests that you may have. In the
meantime, I have raised the issue of whether our FAQ system should continue
to be used as an alternative for FOI requests in the light of this issue.
http://www.enfield.gov.uk/forms/form/42/...
If, after you have received our response or after 3 September, you still
want us to undertake an internal review, you may ask us to do so.
I apologise again for any confusion and assure you that your response is
being dealt with.
Regards
Janice Abraham
Information Access & Governance Manager
Health & Adult Social Care
020 8379 3975
07956 442382
[email address]
show quoted sections
This footnote also confirms that this email message has been swept by
MIMEsweeper for the presence of computer viruses.
www.clearswift.com
**********************************************************************
From: Gokhan Ozen
13 August 2010
Dear Ms. Abraham,
Thank you for your response. It is nice to be dealing with a human
being at last! I look forward to hearing from Mark Brincat. I don't
think your automated response makes it clear enough that it is an
automated response, and that the request will also be dealt with
fully by your FOI team, and you might like to consider rewording
it.
Regarding your onsite FOI request form, it is not clear from your
website that responses will be made publicly available, and I think
this is an important part of the FOI process to increase
transparency. If publication is part of your process, I will be
happy to use your own site in future, but if not, I would prefer to
continue to use this one. (Which is also more convenient when you
have to ask a number of organisations related questions at the same
time.)
Once again, thanks for your response.
Yours faithfully,
Gokhan Ozen
Enfield Council
1 September 2010
Regards
Mark Brincat
Senior Support Officer
ICT and Business Support
Health and Adult Social Care
9th Floor, Civic Centre
Enfield
EN1 3XY
t 020 8379 5056 f 020 8379 3984
e [email address]
show quoted sections
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MIMEsweeper for the presence of computer viruses.
[1]www.clearswift.com
**********************************************************************
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From: Gokhan Ozen
23 September 2010
Dear Mark,
Thank you for your very full reply. My apologies for not
acknowledging this earlier, but I have been away on holiday.
Yours faithfully,
Gokhan Ozen
Things to do with this request
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Colm Howard-Lloyd left an annotation (22 September 2010)
The Information Commissioner's guidance is simply that;
For your request to be dealt with according to the FOIA, you must:
• contact the relevant authority directly;
• make the request in writing, for example in a letter or an email;
• give your real name; and
• give an address to which the authority can reply. This can be a postal or email address.
Link to this