Time to Process EEA4 Applications

Dear Sir or Madam,
I sent my passports to you In September 08 and received a letter
from you'll that it would take no longer than 6 months to process
and make a decision o my application.

Further to speaking you your customer services team i have found
out that you'll have a backlog of applications which you'll are
dealing with. I have also found out that customer services cannot
find out the progress of my application.

I have sent numerous letters to you'll and i haven't had a response
to any of them in the past few months.

According to the freedom of information act 2000 i would like to
find out
1. How many applications are being processed on a day to day basis
2. How many applications do you'll have a back log for.
3. You have stated on your website that your backlog will be
cleared by the end of December 09 and i would like to know by what
possible means you state this?
4. Why are you in breach of Directive 2004/38/EC and taking more
than 6 months to process applications?
5. Why have my numerous letters of complains not been acknowledged
by the home office complaints centre?
6.What is your complains procedure and what are you service
levels/time to respond?

Yours faithfully,

S Pereira