Dear Sir or Madam,

Looking for the professional capacity of the LGO as a suitable body
for administering justice.

Can I have the answers to these questions for as long back as you
hold the data

What is the professional capacity of each office in relation to
each office for ;

1.Legal qualifications
2.Accountancy qualifications
3.Other suitable Professional experience.

What would be the minimum level of experience expected of
applicants for the following posts.

1.Initial investigators
2.Investigation support staff
3.Deputy ombudsman
4.Ombudsman

Can I have a list of the in-line job positions for each office, and
the number of staff employed in that position, from the initial
phone contact to finalisation of an disputed complaint.

( example )

Global crossing employees
LGO phone staff
investigators PA
Investigators
Deputy ombudsman PA
Deputy ombudsman
Ombudsman PA
Ombudsman

Feel free to contact me if you need me to re-word these questions
to get appropriate responses.

Sincerely yours

George, cant

Dear Mr Cant

Our ref: CS/09/094

This is to acknowledge receipt of your request below.

I have given it the reference number above, and it would be helpful if you
could quote this on any further correspondence about this matter.

We will respond within the 20 working day target (which would be by 7
October 2009) or, if unable to do so, we will write to you again
explaining why.

Yours sincerely

Rob Rundle

Publicity & Information Assistant

Local Government Ombudsman' office

Tel: 020 7217 4686
Website: [1]www.lgo.org.uk

show quoted sections

Dear Foi Officer,

You are late with this responce, please review and reply

Yours sincerely,

George Cant

Dear Mr Cant

It is taking me longer than expected to get the information together to answer your request. I have almost finished but won't be able to complete it until next week. I apologise for the delay.

Yours sincerely

Hilary Pook
Communications & Records Manager | Local Government Ombudsman's office | DL: 020 7217 4734 | www.lgo.org.uk |

show quoted sections

Dear Foi Officer,

Thanks, take what time you need, just please answer as accurately
as possible,

Yours sincerely,

George Cant

Dear Mr Cant

Our ref: CS/09/094

I attach a letter, and other documents, in response to this request.
Apologies for the delay.

Yours sincerely

Hilary Pook
Communications & Records Manager | Local Government Ombudsman's office | DL: 020 7217 4734 | www.lgo.org.uk |

Dear Foi Officer,

Thanks, take what time you need, just please answer as accurately
as possible,

Yours sincerely,

George Cant

show quoted sections

Dear Foi Officer,

You have not answered the main questions,

Dear Sir or Madam,

-----------------------------------

What is the professional capacity of each office in relation to
each office for ;

1.Legal qualifications
2.Accountancy qualifications
3.Other suitable Professional experience.

-------------------------------------------
you say
------------------------------------------

Enclosed is a list of Job application requirements, nothing
indicating the current capacity of experience/knowledge.

-------------------------------------------------------
Please complete the following detailing there qualifications /
appropriate experience previously and currently held

The Coventry office has:

Deputy Ombudsman: 1

Assistant Ombudsman: 3 full-time, 2 part-time

Senior Investigator: 3 full-time

Investigator: 21 full-time, 4 part-time

PA to LGO/Deputy Ombudsman: 1 full-time

PA/Team Leader: 2 full-time

Team Administrator: 2 full-time, 4 part-time

The York office has: I have been a victim, customer of this office.

Deputy Ombudsman: 1

Assistant Ombudsman: 3 full-time

Senior Investigator: 3 full-time

Investigator: 23 full-time, 3 part-time

PA to LGO/Deputy Ombudsman: 1 full-time

PA/Team Leader: 1 full-time, 1 part-time

Team Administrator: 1 full-time, 6 part-time

The London office has:

Deputy Ombudsman: 1

Assistant Ombudsman: 4 full-time

Senior Investigator: 3 full-time

Investigator: 22 full-time, 6 part-time

PA to LGO/Deputy Ombudsman: 1 full-time

PA/Team Leader: 2 full-time

Team Administrator: 3 full-time, 2 part-time

--------------------------------------------------------------------------------------

There are also a number of jobs relating to Corporate Services, but
as these employees do not deal directly with complaints, I assume
your request does not include them.

------------------------------------------------------

Yes please I asked for all positions for a reason.

-------------------------------------------------

You state

-------------------------------------------------

The Commission uses a contractor (who is a qualified solicitor) to
supply legal advice, but also employs one or more Legal Assistants
- based at our London office - who are required to have a Law
degree or graduate (2.2 and above) and an LPC (pass or above); with
a good understanding and working knowledge of at least one area of
local government law (for example housing, social services,
planning, education, etc).

-------------------------------------------------

Ok, please can you explain what involvement they have on a case to
case basis were legal arguments are presented.

What I am asking is what is the line of responsibility for ensuring
legally correct action is applied to. ( how shoulders overall legal
responsibility for ensuring correct actions )

1.Cases for the public ( Complaints )
2.Your corporate operational responsibility.

Yours sincerely,

George Cant

Dear Mr Cant

Our ref: CS/09/094

I attach a letter in response to the message below and our telephone conversation yesterday.

Yours sincerely

Hilary Pook
Communications & Records Manager | Local Government Ombudsman's office | DL: 020 7217 4734 | www.lgo.org.uk |

show quoted sections

Dear Foi Officer,

Please review.

I disagree total that you answering these questions would affect
the data protection regulations.

from, prior communication with the FOI office, i believe the vale
of glemorgan dission is in affect here. I will contact them to
confirm this today and i request you verify your dessission not to
answer this part of the question.

I have not asked you to individulay tell me about any ones
qualifications, i have asked for them held by office.

Please explain clearly why you think this is a data protection
issue.

please take this as a request for review of your dissision.

Yours sincerely,

George Cant

Dear Sir or Madam,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Local Government
Ombudsmen's handling of my FOI request 'the professional capacity
of the LGO'.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/th...

Yours faithfully,

George Cant

Dear Mr Cant

You have already asked(on 14 October), and I have already passed your request on.

Yours sincerely

Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
10th Floor | Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|

show quoted sections

Mr Cant

You will hear from us soon on this review. I am sorry for the delay.
This is the only review you have asked for regarding your FOI requests - your telephone message said you had three outstanding reviews, but that is not the case.

Yours sincerely

Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|

show quoted sections

Dear Mr Cant

The review of our handling of this request is almost complete and you should receive a reply within a few days. I apologise for the delay.

Yours sincerely

Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|

show quoted sections

Dear Foi Officer,

The answer need to be relative to the date i requested them, i am
stating this because you have had some re-organisation since.

Please provedthisrelative to the date it was ased, then provide me
any changes made since that date

Yours sincerely,

George Cant

Dear Mr Cant

You telephoned last week asking when you would get a response to this request for a review. I apologise for the delay. The review is almost complete and I hope that you will be sent a response this week.

Yours sincerely

Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|

show quoted sections

Dear Mr Cant

Our ref: CS/09/094

I attach a reply from Mr Karney in response to your request for a review of my decision on this request.

Sorry again for the delay.

Yours sincerely

Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|

show quoted sections