Tesco Stores & Trading Standards

Dear Mr Gill

FREEDOM OF INFORMATION REQUEST REF: 2010-048

I am writing to confirm that we received your information request on 15
January 2010. For your information and future communications your request
has been allocated the reference number FOI2010-048. Please quote this
reference in any future correspondence.

We will consider your request and respond in accordance with the
requirements of the Freedom of Information Act 2000. Our duty is to
respond promptly or at least within 20 working days.

Yours sincerely

Robin Yu

Information Protection Assistant

FOIA Team, Business Protection Unit

Information Systems Division (ISD)

The Royal Borough of Kensington and Chelsea

The Town Hall, Hornton Street, London W8 7NX

Tel: 020 7938 8226

Web: [1]http://www.rbkc.gov.uk

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Dear Mr Gill

FREEDOM OF INFORMATION REQUEST REF: 2010-048

I am responding to your request under the Freedom of Information Act 2000,
which we received on 15 January 2010 for information held by the Council.
You requested:

1. In the last 12 months, how many times has the company, Tescos, been
reported for overcharging their customers.

In the previous twelve months we have received three complaints against
Tesco (two locations) pertaining to alleged wrong prices being charged.

2. If the reply is more than nil, what actions have been taken.

These complaints were dealt with by visiting the store and in two cases
making test purchases to verify the complaint. No further legal action was
taken in respect of any of the complaints.

3. Which are the immediate neighbouring Trading Standards to your own.

Our immediate neighbours are the London Boroughs of Hammersmith and
Fulham, the City of Westminster and the London Boroughs of Brent and
Harrow.

Copyright

Please note, all material provided by the Royal Borough of Kensington and
Chelsea in response to your request for information is for your personal,
non-commercial use. The Royal Borough of Kensington and Chelsea reserves
all rights in the copyright of the information provided. Any unauthorised
copying or adaptation of the information without express written
confirmation from the Royal Borough of Kensington and Chelsea will
constitute an infringement of copyright. Any intention to re-use this
information commercially will require consent. Please forward any requests
for re-use of information to the FOI officer ([1][RBKC request email]).

Complaints

I trust this has satisfied your request. Should you be unhappy with the
handling of your request, the Council has an internal complaints process
for handling FOI Act complaints. Complaints are reviewed by the Town Clerk
and Chief Executive or his nominee. A form is available from our website
to lodge your complaint
[2]http://www.rbkc.gov.uk/councilanddemocra...
Please contact us if you do not have website access and we can provide you
with a copy of the form.

Following this review, should you still be unhappy with how your
information request has been handled, you have a further right to appeal
to the Information Commissioner who is responsible for ensuring compliance
with the FOI Act.

Yours sincerely

Robin Yu

Information Protection Assistant

FOIA Team, Business Protection Unit

Information Systems Division (ISD)

The Royal Borough of Kensington and Chelsea

The Town Hall, Hornton Street, London W8 7NX

Tel: 020 7938 8226

Web: [3]http://www.rbkc.gov.uk

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References

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1. mailto:[RBKC request email]
mailto:[RBKC request email]
2. http://www.rbkc.gov.uk/councilanddemocra...
http://www.rbkc.gov.uk/councilanddemocra...
3. http://www.rbkc.gov.uk/
http://www.rbkc.gov.uk/