Telephone Number Traffic

J Smith made this Freedom of Information request to Fylde Borough Council

The request was successful.

From: J Smith

13 July 2010

Dear Fylde Borough Council,

Please supply for each of the council's telephone numbers listed in
the local telephone directory, broken down on either a week by week
or month by month basis (whichever is available):

○ The number of calls offered
○ The number of calls answered by a person
○ The number of calls answered by an Interactive Voice Response
system
○ The number of calls abandoned after reaching the council's
switch
○ The number of calls abandoned at the public telephone network
(if this is available)

The data should cover the financial years 2009/10 and 2010/11 to
date.

Yours faithfully,

J Smith

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From: Pangburn, Gary
Fylde Borough Council

14 July 2010

Attachment Number of calls.xls
20K Download View as HTML

Dear J Smith

Thank you for your email and I attach a list of the number of calls offered/answered and abandoned. We do not use an Interactive Voice Response System, nor have information relating to any calls abandoned at the public telephone network.

Kind regards

Gary Pangburn
Legal Officer
Fylde Borough Council

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From: J Smith

14 July 2010

Dear Mr Pangburn,

Thank you for this information. Could you please clarify which
telephone number / numbers this relates to?

Yours sincerely,

J Smith

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From: Pangburn, Gary
Fylde Borough Council

15 July 2010

Dear J Smith

The telephone number is 01253 658658.

Regards

Gary Pangburn
Legal Officer
Fylde Borough Council

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From: J Smith

15 July 2010

Dear Mr Pangburn,

Thank you very much.

Yours sincerely,

J Smith

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