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J Smith made this Freedom of Information request to South Ribble Borough Council
The request was successful.
From: J Smith
13 July 2010
Dear South Ribble Borough Council,
Please supply for each of the council's telephone numbers listed in
the local telephone directory, broken down on either a week by week
or month by month basis (whichever is available):
○ The number of calls offered
○ The number of calls answered by a person
○ The number of calls answered by an Interactive Voice Response
system
○ The number of calls abandoned after reaching the council's
switch
○ The number of calls abandoned at the public telephone network
(if this is available)
The data should cover the financial years 2009/10 and 2010/11 to
date.
Yours faithfully,
J Smith
From: Shingleston, Pamela
South Ribble Borough Council
14 July 2010
Dear J Smith,
I am writing to acknowledge receipt of your information request. We will endeavour to respond as soon as possible and at the latest within 20 working days of receipt. In the unlikely event that this is not possible, we will write to explain why and provide an anticipated completion date.
If you have any queries please contact John Healey, ICT Manager, on 01772 625222 or by e-mail to [email address]
Yours sincerely,
Pam Shingleston
Technical Support Analyst
South Ribble Borough Council
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From: Healey, John
South Ribble Borough Council
10 August 2010
Dear Mr Smith,
Please find attached the response to your FOI request dated 13th July 2010.
Thank you,
John Healey
ICT Manager, South Ribble Borough Council
Tel: 01772 625222
show quoted sections
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